I've been going to the Optical Center for many, many years. The staff is very skilled at fitting…read moreand adjusting glasses. The prescriptions have always been filled perfectly! Repairs? That too!! I dropped a pair of glasses on a gravel road while walking my dogs. Two days later I found them after a car had run over them and done some severe damage. The Optical Center was able to put them back in shape! I appreciate the friendly and talented staff.

I have been going to The Optical Center in Winchester, Virginia, for years and have never thought…read moreabout going anywhere else! All the employees are wonderful and do an excellent job. When one purchases glasses from them, they take excellent care of any repair needs in a timely and most cost effective way often for free as part of their customer service. For example, I have taken in glasses occasionally that were pretty badly bent after accidentally sitting on them and they were able to straighten out the glasses good as new right on the spot. Also, in this shop, when it is a quick repair, you can watch them work on your glasses...pretty amazing craftsmen. Friendly, professional, personable, and tend to remember who you are as a regular customer. I very much enjoy going there to purchase and repair my glasses. By the way, nice selection of glasses. Have never failed to find a pair I liked. Highly recommend this business!

I did a review on Google a few months back about their terrible customer service! Now they have…read morecharged my insurance company the max for the cheapest reading glasses and told me when I was there I could only get them off of one of two racks!! now they have broken and just a few months. Very cheap terrible place.

I was in need of a new pair and I just didn't want to go the WalMart way or Big chain Crafty…read morewhatever. Not because I think the employees there don't need paying customers too, but not this guy not this time. I found this one stop shop, custom(ER) focused, brilliant work, owner operated friendly staff. The young lady that helped at pickup was very helpful and knew the fit wasn't just right and quickly fixed the problem by having the Owner finish adjustments. It was so fast she took the glasses, turned a fan on bent them suckers like she was just you know bending my new glasses. I put them on and BAM no kidding perfect fit.

Dr. Amanda Morris and Tish who works with customers fitting glasses are phenomenal. The person…read morebooking and rescheduling appointments on the phone needs to learn some basic customer service skills. I had to reschedule a missed appointment, because of an extremely stressful week, and she treated me like a criminal and like she was personally insulted that I had the audacity to miss an appointment. After telling me I couldn't reschedule until I paid a $35 missed appointment fee (its not what you say, its how you say it) she booked me 5 months out. Lady, you should learn how to smile when you talk and try not to take things so personally. Yes, that's what it felt like...like I did something criminal by "missing an appointment." Like I was going I flee the country without paying you $35 before you would consider rescheduling my appointment. Life happens. I've spent thousands there over the years. There are other practices around. I did not appreciate your tone.

I just had an appointment here yesterday & can't say enough good things about the Doctors, Dr…read more Robson & Dr. Morris plus the staff! They are so thorough & take the time to listen to you! They are all so kind & helpful! I definitely recommend them to anyone looking for an Optometrist!

Berryville Optometry is to glasses what Olivander's is to wands…read more Dr. Twigg is so wonderful and thorough -- every time I come here I learn so much about eyes and vision, and I absolutely love that he is knowledgeable and willing to answer my questions. While sometimes that thoroughness can come with a price -- in the form of a wait before your appointment -- ultimately it's worth it; just bring a book while you are waiting. Or, if you don't like that kind of attention, then just don't come here. In the end, when you leave, you will come out with glasses (or contacts) that are really perfect for your needs. I have come in with all kinds of weird things to say about my vision or why I don't like my glasses or the weird reaction I have to eye drops, and Dr. Twigg has taken all of my comments with a stride and has addressed all of my concerns seriously and methodically. I appreciate his comprehensive, rational approach and will time my visits to Berryville accordingly so that I can hopefully keep coming here. It also is crazy that the gentleman who helps you pick out glasses literally remembers every face who walks in the door. When I came in without my glasses but needing a second pair, he said, "ah, yes, willow ten inch with dragon heartstring..." or basically the glasses equivalent.

This was the worst optometrist experience of my life. The eye doctor was okay. However, no advanced…read morewarning was given that my eyes would be dilated and this is first time ever that I was not given a copy of my prescription. The optician was horrible. He was absolutely no help with picking out & fitting frames and their selection is severely limited. He also appears to have no clue how to adjust frames. I went back several times for adjustments without success. In fact, the last time he made the situation worse. I finally got so frustrated I went back to my old glasses. This was a huge waste of both time and money!

A wonderful, locally owned, independent optician. Dr. Rebuck is knowledgeable and thorough (much…read moremore than optical "chains"), and his staff is wonderful. I highly recommend!

Staff is very friendly and knowledgeable. I had a very thorough eye exam and everything was…read moreexplained to me by the doctor. I have been going there for several years now and recommend

We tried to get an outfit in Bluemont to come up to our place and collect our unhappy push mower…read more(age: 28 years) but they demonstrated a lack of needed responsiveness. As a result, I called Dean's and they said to drop our mower at their place and they'd take a look. It took a week but I just got the mower back and now she runs like a champ. Just a little gunk in the carburetor; it's cleaned out and everything's fine. The price was right (around $30). Definitely coming back!

Went in looking for an oddball gasket and you bet they had it! Got greeted by the nicest German…read moreshepherd in the world, and Mr dean was pleasant and reasonable. I've actually been coming to Deens when my mower is acting up, and I've never left empty handed. Highly recommend.

Dr. Lein is the best! He really takes his time and shows that he cares. My family won't go anywhere…read moreelse!

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

was a great experience dealing with both Hunter and Russell!showed me my options and let me take my…read moretime deciding and answered all my questions.no pressure at all just straight facts on the mowers.id have no issue ever returning or recommending this place.even the other staff while i was in there was polite and helpful.great place and great staff!!