Went through a great annual eye exam. Received professional and knowledgeable service from Dr…read more Bruce Keenan and all members of the staff. Ordered products to receive later was done very fast and accurately.

We have been going to Dr. Keenan with our entire family for over 15 years. He is exceptional in…read morehis manner and seems to be very careful with our diagnoses. He has caught issues that other doctors missed and has worked with our other doctors when necessary.

My care from Dr. Robson and her staff is professional and friendly. Aging eyesight can be scary,…read morebut less so getting the proper help!

I've been going to her for years. I'd definitely recommend. She's very thorough and pro-active in…read morelooking for future problems due to my family history

This was my second annual check-up with the practice and I am very happy with the quality of care,…read moreproffessionalism and friendliness of the staff. Office is bright and clean In addition to eye exams and eye care they have a nice assortment of frames. Located in a stripmall area. Ample parking

I was new to this business. I needed mainly reading glasses and paid for 2 pairs. When I got…read morethem and got home to settle into my nightly hunt for a place to live, I could not read a thing on my phone, it was all a blurr. I tried various distances from the classifieds but no luck I took one pair back and I got the replacement glasses and they were great. But then they hit me up with an additional charge of around $250!!!!! If they had got things right the first time they would not be re-doing them for me!!!!! This was their mistake, not me wanting to change things around. They made glasses for me that when I put them on everything was blurry. This is their mistake and I should never had to pay an additional $250 for them to correct their mistake. That should be refunded to me and there should be no additional charge for the second pair that was left there to correct. Completely disatisfied I. The staff is very nice and friendly which is why I am giving them a 1 star rating.

They did not bother to tell me when I made the appt. for my 18 year old daughter that it was an…read morein-office virtual appt. , and they required retinol imaging( which is completely unnecessary for an 18 year old). So, they told me when we showed up, and we had to keep the appt. for scheduling reasons. The imaging was an extra 45$. This is absolutely unacceptable. They obviously stay in business cause they scam people.

Dr. Morrison is great and takes his time to do his job and answer your questions thoroughly. That…read moresaid, I was at my appointment for a very long time -- including the waiting time prior and slow speed of the whole process, about two hours. I had to come back to get dilated, and I waited just for that for over an hour. Bottom line: Great, thorough care but at a cost -- your time. Plan wisely.

I went here to get what I think of as "the works"--eye exam, glasses, contacts. It was my first…read moretime there, but these folks were great every step of the way. I was very impressed by the high level of technology and the higher level of professionalism by the Dr. And, when it came time to pick out my frames, the team there really gave me a top-notch experience. They were great in communicating with me as my glasses and contact were ready. And, they made me feel like they were as excited about my new frames as I was. I highly recommend this crew.

Absolutely ridiculous! Not only was Dr. Garringer extremely rude to me, on the day of my…read moreexamination, I am disabled and required a ride to get to my appointments. I informend them of this. After the horrible first exam, they set up an appointment for me to come back to try contacts. I waited in waiting room, never saw the Dr. ( Thank You ) , I go upstairs where they inform me that they don't have any of the contacts, that she prescribed, for me to try on. You guys set up the appointment. Are you telling me that the Dr couldn't have looked at my exam before I got there and chose the contacts prior to my appointment. My sister had taken off of work. What a waste of time! I go have my new glasses made because I am desperate. Costing me almost $700. I start getting really bad headaches. My primary care dr suggest I get my eyes checked again. There is no way I am going back to Winchester Eye Specialists. I head to LensCrafters Dr. Hong. Great man and Dr. the prescription Dr. Garringer gave me was so very wrong and I have to get new lenses costing me an additional $700. I am so mad because I then receive a bill from Winchester Eye Specialists saying what I paid them for the exam was not enough and they want an additional $100.00. Are you kidding me?????!!!!!! After they treated me so poorly, wasted my time and gave me the wrong prescription. I tried to reason with them explaining all the issues and how I felt I had given them enough money for such horrible service. They insisted the money was owed and that it would be sent to collections ruining my wonderful credit. I explained that I would shout it from the mountaintops how I feel cheated, bullied and would make sure everyone I know would never to go there and that is what I am doing. Trust me, for better cost and service go to Dr. Hong at the Apple Blossom Mall. He is excellent.

In the last two years I've had three appointments with this team. The Doctors and the techs have…read morebeen professional and caring, but the workers at the front desk are HORRIBLE. They ALWAYS act as if you are interfering on their day; they ignore you as long as they possibly can, give you heavy sighs as you speak, don't make eye contact EVER, and give you a general feeling that you are the worst person they have ever had to deal with. Each time I visit, I leave wondering why I bother to give them my custom. My husband thought I over blow how rude they are, until he went yesterday. He was stunned!

Best customer service and eye exam experience. Very knowledgeable & helpful! He explained…read moreeverything g that he was doing, very comfortable throughout the exam.

From the owner: Dr. Seung Woo Hong is the local eye doctor to see for all of your eye care needs in Winchester, VA…read more As your local Winchester optometrist, Dr. Seung Woo Hong can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 1850 Apple Blossom Mall Road Winchester, VA 22601 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.

Absolutely unacceptable wait time. Waited 4 months for an appointment and now that I'm here it's…read morebeen an hour and a half with no sign of a doctor or update from staff. Dr. Mclaughlin is lovely but I cannot recommend the Dr that handles cataracts.

Negative experience started with extremely limited handicapped parking - I was forced to use a…read morenon-handicapped spot and struggle with access to the building. Long wait, rushed and sloppy exam resulting in a bad prescription. (Admittedly I have difficult eyes, severe nearsightedness, presbyopia AND severe astigmatism - but that's all the more reason not to rush the eye exam!!!) Did not go back, won't go back - ever.

Very helpful, friendly and knowledgeable staff! Sarah is amazing!…read more The selection is sometimes not the best but I've been able to order the frames I was looking for. The staff is top notch

I had already given Pearl a good review before but they have deserved another great review for a…read morecompletely separate experience. They care. They just do. If you needed eye glasses, let them help you.

Great place, and the eye doctor next door is even better. He was very gentle, very pleasant, and…read morevery smart. I was 20 minutes Late to my appointment and he still fit me in without making other clients wait. Receptionist was extremely friendly too. The LensCrafters next door had great people and were more than willing to help. All in all just a great place and will be going here for all eye problems!!

Excellent, helpful staff, they run promotions frequently, haven't had to wait very long for…read moreservice, good selection, free adjustments if you purchase your glasses there, all around a positive experience.