I've never been spoken to by a physician's office staff so rudely. So much for welcoming a new…read morepatient to the office.

Been going to Dr. Simmers for many years because he is the best!! He takes his time to answer all…read moreyour questions.

Retina Associates is an excellent group practice; each of the physicians and all of the techs are…read morehighly competent. We have experienced their capacity for empathy and for providing clear explanations. My husband has Type II diabetes. He started having difficulty with his vision which had always been excellent nearly three years ago. At first he thought it was just age-related near vision loss that can make reading and using a computer difficult. An excellent Winchester optometrist, Dr. Michael Dieboldt, OD, closely examined my husband's left retina, and disturbed by what he saw, referred him to Retina Associates on the Valley Health campus in Winchester. Jason Ruggiero, MD, attended Brown University as an undergraduate, attended Medical School at New York University, interned at Yale's St. Raphael Hospital, was a resident at the University of California at San Francisco and studied at the Schier Eye Institute, University of Pennsylvania, was the first to examine and diagnose my husband's condition: retinal branch vein occlusion. Dr. Ruggiero explained what was happening, that the retinal damage cannot be cured, but it can be carefully monitored and treated so the swelling and seepage from the blocked blood vessels is controlled. The condition must be carefully monitored and treatment adjusted as indicated. What was once an intractable conditon that ultimately led to blindness can be managed and what remains of the vision can be preserved. Because so many seniors in the Shenandoah Valley region have Type II diabetes, Retina Associates treats many patients and at times, the waiting room can be quite full because a staff member may be called in by the Winchester Emergency Room physicians after a shooting or serious eye injury. Of course, these are unpredictable situations and patients need to be aware that they can occur. One additional point, my husband or I have been seen by every member of the physician team at Retina Associates, and all of the techs and nurses have been excellent. It is important to realize that this is a team, and teams have to function well together in order to provide optimum care to patients. After well over two years, if I could give this team a 10-rating, I would. They are a superb health care team.

I believe that the doctor who repaired a retinal tear for me did a good job. His personality has…read morebeen difficult to deal with however. In my first visit he told me I was "a terrible patient" (his words exactly). At my subsequent visits, his manner has been fast and icy cold. Zero bedside manner. He announced I had Macular degeneration, and when I gently enquired about it, he was dismissive, in a hurry, and very touchy. Avoid him. The woman doctor I had once when he was away was gentle, no pain whatsoever.

Dr. Amanda Morris and Tish who works with customers fitting glasses are phenomenal. The person…read morebooking and rescheduling appointments on the phone needs to learn some basic customer service skills. I had to reschedule a missed appointment, because of an extremely stressful week, and she treated me like a criminal and like she was personally insulted that I had the audacity to miss an appointment. After telling me I couldn't reschedule until I paid a $35 missed appointment fee (its not what you say, its how you say it) she booked me 5 months out. Lady, you should learn how to smile when you talk and try not to take things so personally. Yes, that's what it felt like...like I did something criminal by "missing an appointment." Like I was going I flee the country without paying you $35 before you would consider rescheduling my appointment. Life happens. I've spent thousands there over the years. There are other practices around. I did not appreciate your tone.

I just had an appointment here yesterday & can't say enough good things about the Doctors, Dr…read more Robson & Dr. Morris plus the staff! They are so thorough & take the time to listen to you! They are all so kind & helpful! I definitely recommend them to anyone looking for an Optometrist!

Very patient focused. Answered all my questions regarding procedure for dry eyes. Gave me…read moreadditional information on the procedure to make sure it was right for me.

Dr. Fink cancelled one of my mother's appointments because he scheduled his vacation too late…read more Then, the office tried to reschedule another appointment because he wanted to leave early that day and she was the last appointment. She took the day off work for that appointment. They ended up letting her keep that one, but this is highly unproffessional.

The staff issues that had been a issue in the past has been I believe rectified. Unfortunately for…read morethe past it was hard to find reliable help and there for gave me pause. I discussed my concerns with the Doctor and he was very receptive and made me feel more comfortable with what he is doing to make the experience better for the patient. I have always had a good relationship with him as he takes his time with me in explaining what the plan is and the direction we are going. The office staff is pleasant and professional. The ladies who deal with the insurance and working with the different vendors have been fantastic in trying to take some of the burden off if their clientele. Even as a one man show he does not rush his interactions with the patients and makes every effort to stay on a timely schedule. But hey do want a attentive and thorough understanding and treatment or to be rushed out to collect a payment. I've always been told you get what you pay for and I believe I get top quality service and treatment. I believe my earlier review was out of frustration with some minor things at the time and does not reflect the true care I receive there. They truly care for their patients and it shows.

Took my money and then kept rescheduling appointments. After the 3rd time...this office could care…read moreless. Find someone else.

We have been going to Cedar Creek Eye Care for 3 years and have nothing but great things to say…read moreabout the office and team. Everyone is very professional and personable. Office is clean and comfortable. They have a nice assortment of glasses for both kids and adults. Dr Reyes is great and Abbie was very patient in helping me pick out my glasses! Highly recommend the office.

Customer service was great! Everyone was pleasant. The woman who took me back and did the initial…read moreexam was outstanding! My gripe, not everyone has a lot of money and going through the CCE for my prescription was expensive, it was never explained to me that I could go elsewhere and possibly save around $100. Which I learned later was an option. It seemed like a dishonest sales tactic. All I'm saying is buyer be aware of your options. Service was great! They are clearly having a problem collecting from insurance companies if they are resorting to shady sales tactics. All that said, I will go back.

This was the worst optometrist experience of my life. The eye doctor was okay. However, no advanced…read morewarning was given that my eyes would be dilated and this is first time ever that I was not given a copy of my prescription. The optician was horrible. He was absolutely no help with picking out & fitting frames and their selection is severely limited. He also appears to have no clue how to adjust frames. I went back several times for adjustments without success. In fact, the last time he made the situation worse. I finally got so frustrated I went back to my old glasses. This was a huge waste of both time and money!

After a dealy in getting my glasses, I was contacted by Jim Hurlbert of the Alexandria office of…read morethe firm. I was given excellent service and a quick response to my concerns. I am very pleased with my new glasses and the service that the Berryville office provided. Rev. Dr. Ken Patrick