Absolutely unacceptable wait time. Waited 4 months for an appointment and now that I'm here it's…read morebeen an hour and a half with no sign of a doctor or update from staff. Dr. Mclaughlin is lovely but I cannot recommend the Dr that handles cataracts.

Negative experience started with extremely limited handicapped parking - I was forced to use a…read morenon-handicapped spot and struggle with access to the building. Long wait, rushed and sloppy exam resulting in a bad prescription. (Admittedly I have difficult eyes, severe nearsightedness, presbyopia AND severe astigmatism - but that's all the more reason not to rush the eye exam!!!) Did not go back, won't go back - ever.

This office charges the patient from being a new patient ($100.00) to $65.00 for a new or updated…read moreprescription. Also stating they are specialist so they charge the patient another fee. Charging for a prescription after an eye exam is in violation of the Federal Trade Commission which states after the eye exam the patient MUST be given an updated prescription FREE OF CHARGE upon leaving the premises. This is a Federal Law which EVERY State must follow. For those of you who paid the $65.00 for a prescription, I hope you see my review so you can be reimbursed.

long wait time even if you arrive early! Be prepared to pay an additional $65 if you want them to…read moreprint your new eye prescription! Completely unacceptable! This practice is underhanded and misleading!

They were kind, professional, timely and thorough. From the staff to the doctor, a total five out…read moreof five. I seen doctor Andrew McFarland and he was absolutely wonderful. My husband was in the room with me and as we left, my husband commented "that doctor has a wonderful bedside manner". No bed there of course:).

Woodtstock office. All were professional and helpful, everyone was willing to answer questions and…read morediscuss options. Recommend.

Absolutely ridiculous! Not only was Dr. Garringer extremely rude to me, on the day of my…read moreexamination, I am disabled and required a ride to get to my appointments. I informend them of this. After the horrible first exam, they set up an appointment for me to come back to try contacts. I waited in waiting room, never saw the Dr. ( Thank You ) , I go upstairs where they inform me that they don't have any of the contacts, that she prescribed, for me to try on. You guys set up the appointment. Are you telling me that the Dr couldn't have looked at my exam before I got there and chose the contacts prior to my appointment. My sister had taken off of work. What a waste of time! I go have my new glasses made because I am desperate. Costing me almost $700. I start getting really bad headaches. My primary care dr suggest I get my eyes checked again. There is no way I am going back to Winchester Eye Specialists. I head to LensCrafters Dr. Hong. Great man and Dr. the prescription Dr. Garringer gave me was so very wrong and I have to get new lenses costing me an additional $700. I am so mad because I then receive a bill from Winchester Eye Specialists saying what I paid them for the exam was not enough and they want an additional $100.00. Are you kidding me?????!!!!!! After they treated me so poorly, wasted my time and gave me the wrong prescription. I tried to reason with them explaining all the issues and how I felt I had given them enough money for such horrible service. They insisted the money was owed and that it would be sent to collections ruining my wonderful credit. I explained that I would shout it from the mountaintops how I feel cheated, bullied and would make sure everyone I know would never to go there and that is what I am doing. Trust me, for better cost and service go to Dr. Hong at the Apple Blossom Mall. He is excellent.

In the last two years I've had three appointments with this team. The Doctors and the techs have…read morebeen professional and caring, but the workers at the front desk are HORRIBLE. They ALWAYS act as if you are interfering on their day; they ignore you as long as they possibly can, give you heavy sighs as you speak, don't make eye contact EVER, and give you a general feeling that you are the worst person they have ever had to deal with. Each time I visit, I leave wondering why I bother to give them my custom. My husband thought I over blow how rude they are, until he went yesterday. He was stunned!

Very patient focused. Answered all my questions regarding procedure for dry eyes. Gave me…read moreadditional information on the procedure to make sure it was right for me.

Dr. Fink cancelled one of my mother's appointments because he scheduled his vacation too late…read more Then, the office tried to reschedule another appointment because he wanted to leave early that day and she was the last appointment. She took the day off work for that appointment. They ended up letting her keep that one, but this is highly unproffessional.

The front is efficient and pleasant. The rest of the staff there is entirely too much turnover…read more Makes for a uncomfortable feeling when you get used to the staff. Not sure why people don't stay. I understand one person here or there for something different. But I'm now seeing just about a while staff turnover. That is a concern. The DR is professional and does explain everything to you and is personable. I might seek something with more stable office staff.

I have been a patient at RVC for some months now and I love everyone there. Dr. Ilyas restored my…read morefaith lost last year. He is not just a wonderful doctor, but a kind and compassionate man who has taken great care of my eyes and tolerated my incessant interruptions. Along with amazing Kelly, a master at her job and an amazing super human that has not forgotten her humanity. This staff knows what great patient care looks like. I most especially would say a few words about Chris. Chris is much more than a technician. He is the glue you see racing through the corridors taking care of business. Chris has the dubious responsibility of making sure that every patient is ready for Dr. Ilyas while having the uncanny ability to do three jobs at once, quite expertly. He also has the merciless job of ensuring I stop talking long enough for him to get the drops into my eyes. I test him on this during every visit! Yet he never fails to make me feel valued and important. I admire him greatly. Thank you Chris. Thanks to Dr. Ilyas and Kelly and all the other wonderful folks at RVC.

This was my second annual check-up with the practice and I am very happy with the quality of care,…read moreproffessionalism and friendliness of the staff. Office is bright and clean In addition to eye exams and eye care they have a nice assortment of frames. Located in a stripmall area. Ample parking

I was new to this business. I needed mainly reading glasses and paid for 2 pairs. When I got…read morethem and got home to settle into my nightly hunt for a place to live, I could not read a thing on my phone, it was all a blurr. I tried various distances from the classifieds but no luck I took one pair back and I got the replacement glasses and they were great. But then they hit me up with an additional charge of around $250!!!!! If they had got things right the first time they would not be re-doing them for me!!!!! This was their mistake, not me wanting to change things around. They made glasses for me that when I put them on everything was blurry. This is their mistake and I should never had to pay an additional $250 for them to correct their mistake. That should be refunded to me and there should be no additional charge for the second pair that was left there to correct. Completely disatisfied I. The staff is very nice and friendly which is why I am giving them a 1 star rating.

My care from Dr. Robson and her staff is professional and friendly. Aging eyesight can be scary,…read morebut less so getting the proper help!

I've been going to her for years. I'd definitely recommend. She's very thorough and pro-active in…read morelooking for future problems due to my family history