Very helpful, friendly and knowledgeable staff! Sarah is amazing!…read more The selection is sometimes not the best but I've been able to order the frames I was looking for. The staff is top notch

I had already given Pearl a good review before but they have deserved another great review for a…read morecompletely separate experience. They care. They just do. If you needed eye glasses, let them help you.

This was my second annual check-up with the practice and I am very happy with the quality of care,…read moreproffessionalism and friendliness of the staff. Office is bright and clean In addition to eye exams and eye care they have a nice assortment of frames. Located in a stripmall area. Ample parking

Customer service was great! Everyone was pleasant. The woman who took me back and did the initial…read moreexam was outstanding! My gripe, not everyone has a lot of money and going through the CCE for my prescription was expensive, it was never explained to me that I could go elsewhere and possibly save around $100. Which I learned later was an option. It seemed like a dishonest sales tactic. All I'm saying is buyer be aware of your options. Service was great! They are clearly having a problem collecting from insurance companies if they are resorting to shady sales tactics. All that said, I will go back.

Great place, and the eye doctor next door is even better. He was very gentle, very pleasant, and…read morevery smart. I was 20 minutes Late to my appointment and he still fit me in without making other clients wait. Receptionist was extremely friendly too. The LensCrafters next door had great people and were more than willing to help. All in all just a great place and will be going here for all eye problems!!

Excellent, helpful staff, they run promotions frequently, haven't had to wait very long for…read moreservice, good selection, free adjustments if you purchase your glasses there, all around a positive experience.

They did not bother to tell me when I made the appt. for my 18 year old daughter that it was an…read morein-office virtual appt. , and they required retinol imaging( which is completely unnecessary for an 18 year old). So, they told me when we showed up, and we had to keep the appt. for scheduling reasons. The imaging was an extra 45$. This is absolutely unacceptable. They obviously stay in business cause they scam people.

Dr. Morrison is great and takes his time to do his job and answer your questions thoroughly. That…read moresaid, I was at my appointment for a very long time -- including the waiting time prior and slow speed of the whole process, about two hours. I had to come back to get dilated, and I waited just for that for over an hour. Bottom line: Great, thorough care but at a cost -- your time. Plan wisely.

I liked Dr. Fink. He was very knowledgeable and polite. I needed a prescription for eye drops…read morethat the insurance required the physician's prior approval. I ran out of my medication waiting for the approval, only to then learn that Dr. Fink doesn't do prior approvals. His office told me I could get a Good Rx card. The pharmacy advised the medication would cost $300 with the Good Rx card. Thankfully, my general practitioner provided the prior authorization and I was able to get the prescription for $30.

Dr. Deiboldt and Dr. Fink share a practice in Front Royal and in Winchester, VA. Dr. Fink is very…read morehighly regarded throughout the area as a surgeon (especially cataract surgery) and Dr. Deiboldt is one of the most professional, thorough, and knowledgeable optometrists I have ever visited. Many of us have had occasion to visit optometrists to get fitted for prescription glasses, but Dr. Deiboldt goes the extra mile to make sure that he covers every possible option before recommending the best remedy that is right for you.

Dr. Amanda Morris and Tish who works with customers fitting glasses are phenomenal. The person…read morebooking and rescheduling appointments on the phone needs to learn some basic customer service skills. I had to reschedule a missed appointment, because of an extremely stressful week, and she treated me like a criminal and like she was personally insulted that I had the audacity to miss an appointment. After telling me I couldn't reschedule until I paid a $35 missed appointment fee (its not what you say, its how you say it) she booked me 5 months out. Lady, you should learn how to smile when you talk and try not to take things so personally. Yes, that's what it felt like...like I did something criminal by "missing an appointment." Like I was going I flee the country without paying you $35 before you would consider rescheduling my appointment. Life happens. I've spent thousands there over the years. There are other practices around. I did not appreciate your tone.

I just had an appointment here yesterday & can't say enough good things about the Doctors, Dr…read more Robson & Dr. Morris plus the staff! They are so thorough & take the time to listen to you! They are all so kind & helpful! I definitely recommend them to anyone looking for an Optometrist!