They sent me an engine with a cracked head and have not responded to my claim submitted through…read moretheir website or any of my emails. I have been trying to contact S&J for more than 7 weeks now. I noticed the crack immediately upon removing the engine from the shipping crate. It is between a coolant passage and intake port. The head also shows obvious signs of repair in that area. There is welding splatter in that coolant passage and on top of the head. This head is not usage, the crack is all the way through.

I would like to write an update to my S&J Engines review. I…read morehad written a letter to them asking if we could work out this problem I had with a new engine I purchased. I wrote the letter in December and told myself I would give them until 1/31/23 to respond and if no response I would escalate to the Washington State Attorney General's Consumer Protection Division. I did not hear from S&J so I did escalate my issue. Upon doing so, I was contacted via email (which I prefer as I work graveyard) from Casey Fulks of S&J Engines. Casey asked NO QUESTIONS and refunded my money that I had kindly asked for and explained why. Casey Fulks, I appreciate you. I took this issue personal as I had really supported S&J Engines with excitement and faithfulness. I have been your customer three times and our friends/acquaintances have purchased from you based on our feedback. This was a huge deal to me in the customer service light. We are all human and mistakes happen. It's how a person/agency provides the customer service when there is a breakdown that matters. Casey, your customer service to me was stellar. You even advised me that you never received my original letter due to an address change/move. Now that your staff are finally under one roof, you said, you will be providing some review and training about the importance of customer service. This is truly appreciated. After communicating with Casey, I WILL be contacting S&J in the future, even with all of the downfalls experienced during my recent purchase. Casey's communication with me is the sole reason why. I felt like I mattered to Casey as a customer, I feel respected and appreciated and like I am part of the solution. I realize S&J is not out of the woods yet, but I do believe things have changed and will progressively get better. I know several of the Yelp Reviewers have had a bad experience as well. I'd like to ask those folks to reach out to Casey Fulks and see if you can mend the issue. I want to see our local business succeed. I'd like to see everyone happy and healthy. I hope everyone gives them a chance to make it right.

The bald guy was so rude that after a short conversation I walked out and will never shop here…read moreagain!

The employee who tried to help me was very rude and impolite. I will never buy aluminum from them…read moreagain. My previous experiences had been very positive. It's too bad a single individual can ruin it.

You will never guess what product they carry here..... hahahahahaha!…read more So I had a screw fall behind the wall in a bathroom remodel we were doing... very unique screw.... NO ONE had one.... So once again I went to Tacoma Screw, within 3 minute they had an exact match, and it only cost me a buck... Now.... had they not had one, I would have been waiting 2 weeks for a replacement screw to be shipped to me from the manufacturer... and that was ten times the price! If you need it, they have it!

Excellent quality tools and service. Extremely helpful. Thank you very much Troy and Jeff!read more

My hubby and I have been shopping around for a new car. Some of the dealerships have bad sales…read morefolks. Sandia was not one of them. Our sales guy, Torrance, was good. He is a sales person but not high pressure. They didn't try and push a lot of extras. They offered, but didn't push it. The process was pretty smooth. They didn't initially offer much in discounts but when we showed a similar car at another dealership,They matched the price. The fine guy, Michael, was good too. He offered a lot of additional coverage options and took the time to discuss the coverage and price for each. Again no high pressure just offered and explained. We had a ton of questions and specific scenarios. Will it cover this... what if that happens. Michael was patient and thorough. Thanks

I needed front shocks and, having been a dealership mechanic many years ago, researched the repair,…read morefinding it was without unusual complexity and involved only a small number of fasteners (about a dozen per side). Access to all fasteners and parts was uncomplicated. I called Sandia, and was told that the job would take 4 hours, which seemed extremely difficult to understand. I went through the job bolt by bolt, asking the polite service advisor how in the world it could take much more than an hour, much less 4? He insisted that it was the "flat rate" time from Toyota, so, in reserved disbelief, and being fairly new to the area, and having read terrible reviews for most shops, I booked the work where at least there would be familiarity with the car and use of correct parts. Out of curiosity about the flat rate estimate, I kept an eye on the progress as coming and going of other cars opened large doors, letting me see what was up. In less than 45 minutes, the work was completed. I went back to the service advisor to note that the actual time was in line with what I had suggested was about right, and a far cry from half a day. He had no option to reduce the charge to a fair price, which I believe, so I asked for the manager. Both the service advisor and manager were quite polite and you could see that, although they could not say so, they agreed that this was highway robbery; after all, the dealership is right next to Highway 25... They tried their best to give me a senior discount of some sort, but explained that this was the way mechanics were repaid for jobs that took too long. That, of course was not correct. Jobs that take too long are either a result of inexperience, poor training, or poor facilities, parts availability, or lack of proper tools. The exception is for jobs were additional and unforeseeable problems were uncovered. None of that applied. This is the most obscene robbery I have been subjected to in any of my 72 years. What is needed is probably a class action lawsuit. That keeps down the cost for each victim. Otherwise, we will all suffer this fate over time. The low state population and incompetent/avaricious management will mean that alternatives will not be easy to find. Soon after, we purchased a new $52k Toyota and found that we could save $4k on exactly the same new car model and spec, by going out of state. That paid for a nice vacation and saved us having to deal with similar processes amid the sales teams in the area. Please see complaints from other reviewers... I highly recommend checking on going out of state. It was a fabulous experience on top of a far better deal. Fly into New Orleans, spend a few days, the dealership in the very rural north edge of the state sent a Cajun driver who gave us a fabulous tour along the way, and we got our ideal car and a cultural extravaganza.

I took a pair of leaf springs to Pohl Spring Works in Spokane Valley to have them adjusted to fit a…read morestreet rod I'm building. Brian was very helpful and extremely fair to me. the work was great and now my springs fit the way they should. I'll definitely go back to Pohl if I need any more work done!

I brought my 85 Chevy Suburban to Pohl Spring to get the leaf springs replaced. It cost over…read more$2,200. The shop worker that put these in neglected to replace the frame bushings where the leaf springs are mounted. I called the shop, and they told me to pound sand. I was informed by the shop owner that I only had a one-year warranty and if I would have realized this shortly after they installed them, they would have put them in for free. When you spend $2,200 on new leaf springs, the least you would expect is for them to replace the bushings. DON'T TRUST THIS PLACE. THEY WILL RIP YOU OFF AND TELL YOU TO GO SCREW YOURSELF!!! You guys suck!!!

We have a 2016 Chevy Spark. We could not get the usb port to play music with a flash drive. We…read morestopped by one day and they gave us some suggestions. We then made an appointment to check out the radio/usb connection. Steve was very thorough and he and his team checked everything out. They spent over 1/2 hour and didn't find anything wrong. Instead of charging us for their time. They did it for free. We will definitely use Snow's again!

I tried giving them the benefit of the doubt after an inicial good impression. Believe the reviews…read more Customer service is very forced and feels bare minimum if that at all. When getting quoted for a job they did not come look at the car and the new part I wanted to install so I either thought they were confident they know what they're doing/talking about, but no. They assumed it was a part different than discussed and didn't realize it would require more work than replacing the original part. They then asked for more time mid job and an increase in the job's cost (from what I originally agrred and signed for. I returned at a later date to ask how much it would be to finish and they said since the bumper has to come off, it would take around 2 hours of labor, so the cost would be $300. The original tech had told me he had everything routed for me to finish wiring "without" taking the bumper off. So either it takes them a ridiculous amount of time to take a bumper off I could do in much less than an hour, or they're lying about things and can't keep their stories straight. No wonder I've walked in while they argued on the phone with someone.

Great experience buying from Shawn Venderberg! Easy to deal with, straight forward, no pressure or…read moretrying to upsell. Was in and out with my new vehicle in 2-hours.

This dealership attempted fix my oil cooler but failed to complete the task ...they replaced parts…read morebut did not flush the oil from the cooling system. then installed an inferior radiator cap and this workmanship left me stranded on a rural Montana highway as they refused to help me get home nor get my pickup towed to them for diagnosis. They kept my full size vehicle for nearly two months and left me with a rental that was a third of the size of my full size truck and lied to me over and over and over....BEWARE!!! I contacted Mark the owner about my issues and even he would not listen to the fact that they did a very bad job in the first place. They blamed all sorts of things instead of tackling the issue. BEWARE!!!

Kameron came the day after Christmas to unclog the carburetor on our snow blower. We purchased new,…read moreused for one season, then moved to a warm climate for 4 years. Kameron gave us a time frame between 8a-10a and called 15 min before he was to arrive to give us time to get ready. He was very kind, talked through what he was doing and gave us suggestions on how to prevent the situation in the future. We will definitely use his services again.

Overdue review, but I was just recommending Mobile Wrench to someone for their lawnmower because he…read moredid such a great job bringing my snowblower back to life this past winter. He is busy, so he works quickly and efficiently and for a fair price. He was great about communicating and even though my appointment was the day of one of our blizzards, he was on time. He communicated well and would absolutely use him again. As I mentioned at the beginning, I can and do recommend him.

I had a small job, lawn mower blade sharpening. When I stopped in to Adams Tractor everyone was…read moretremendously helpful. In particular Chris was a great help and AAron (service mechanic) went far beyond what I could have ever expected.

Rude idiots. Extremely slow, it takes weeks to get a simple order. Said they didn't know much about…read morehandling online orders. Pathetic.