Car buying should be a fun, exciting and memorable in a positive way. You never know what someone's…read morestory is. But, when the customers are buying a car they are buying something that will hold and create memories. Our first Hyundia was a 2017 Santa Fe that we bought while stationed in Oklahoma. That car holds many memories of road trips, military moves, the drive home from the adoption celebration of our two children and so much more. Last night we had nothing but the best at Southern Hyundia in Newport News. When we arrived we walked up. The goofy family of four that we are. As we approached the doors, Joel popped on out. He was as jolly as could be ready to help. Now I was already nervous walking in to start this process as we just had a negative experience at a different local dealership for a different brand 6 days prior. So I was slightly expecting the same service. Joel proved us wrong in just under a minute that he was here to help this family of four. He greeted us, introduced himself, then asked for all our names. He shook our hand including my children which is a major plus in my book. He heard our daughter's name and pronounced it correctly not once but twice. For whatever reason some have trouble with her name. He asked what we were looking at and we began the process. He provided us with a lot of information about Hyundia, what they offer, what comes with a purchase and so on. He knows his stuff. He showed us the palisades that we wanted to see. He explained all the trims he had. He not only spoke to my husband but me as well. That is a big deal to me. My husband and I work together not separate. We make decisions together. He was engaging with our children the whole time. Our test drive was fantastic. Simple and painless. We were able to test drive just us as a family of four. Joel stayed back and let us go to town. We were able to be comfortable and have candid conversations in the car while I drove around. When we got back we were ready to talk numbers, sign that dotted line many times and go home with our new family vehicle. Joel got our kiddos set up in the lounge with snacks, coffee and water... don't judge they are 13 and 18 LOL. He got my husband set up with a coffee and took care of me as well. We sat down and went through the process. We're were greeted a few times by different employees. It began to feel more like a business deal with family. I liked that the "numbers" were processed through in an open area behind a few glass windows. Made it feel more transparent. Once we talked numbers and settled on something we were set. We headed into Chris B.'s office. He was the money man. He got us all set up, was very thorough in his work. There was a video we had to watch and engage with. I personally had no problem with it. It made me more informed. Chris was professional and engaging the whole process. He made sure we were taking care of. When we negotiated a few times not once did he seem annoyed or irritated. He did his job, but was positive and respectful in all his approaches. Hyundia itself seems to care. We had the same top notch service in Oklahoma. Almost identical. We actually became friends with our sales associate so much so that I sent her a text once I was home about our new ride. She was excited for us. As we were going through the whole process I was looking for signs that this is what we should be doing. I've been doing that for a very long time. Last night was one sign after another. Without going into details, cliff note version... Maine, children, college, military, retired military, and much more. In the end we purchased a 2026 Hyundia Palisade Calligraphy Edition in creamy white. Now I shall go grab myself my emotional support water bottle, a blankie and sit on the couch... to read the manual to our new whip! I highly recommend Southern Hyundia in Newport News. If you go I hope you're blessed to work with Joel and Chris B.

Absolutely unacceptable…read more I brought my Hyundai in for a basic oil change. No tire rotation. No additional maintenance. Just an oil change. My bill was $181. When I questioned it, I was told it was because they used full synthetic oil. Seriously? Full synthetic oil is completely normal on modern vehicles. I don't pay $181 for full synthetic oil changes on my BMW, Lincoln, or Chevy Suburban, yet somehow a basic Hyundai oil change at Southern Hyundai costs that much. My Hyundai dealer in Tampa charges me around $50, and another Hyundai dealership right down the road here advertises an oil change for around $69. So blaming this on "full synthetic" does absolutely nothing to justify the price. In my opinion, $181 for a basic oil change is grossly excessive and completely out of line with what customers should reasonably expect. I walked out feeling taken advantage of, and the explanation afterward only made it worse. The issue isn't that I can't afford $181. The issue is that I expect a dealership to operate with some level of fairness and transparency. If you can't trust a dealership on something as simple as an oil change, why would you trust them with a major repair? If you service your vehicle here, get the full price in writing before they touch your car. I will absolutely not be back.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

Thx for helping damsels in distress...I never "tire" of giving deserving 5 star reviews! We were…read moreout of town and ran over something in the road that punctured our tire. It was late at night and we waited several hours for help! Well, finally a towing service put a donut on the car... but it was precarious so we needed a tire to get home! No one in this area had my friend's tire in stock, so we saw this sign "We Fix Flats" so we pulled into Henry's! This mechanic shop wasn't fancy, but there was no wait and they were happy to come to our aid! In a matter of minutes JR patched our original tire and was so gracious and concerned! He was helpful and informative and basically "saved the day"!!! He wanted to make sure we got home safe! What a good guy!! We were thankful to have found this roadside shop and would recommend them for fairness, fast service, and customer care! They won't steer you wrong! Now we can head home singing ... "on the road again"!!!

This place is absolutely horrible they told me there were 2 cars in front of me to check my tire…read moremind you that was at 11:00 am. I dropped my car off at the place left my name and number and had to walk to work. I called at 3:59 exact and a lady on the e phone told me she would call me back. She never called me back, I called back at 5: 30 Ish to see what was going on since I did not receive a call back turns out apparently someone called and said they could find a better tire price mind you that was not me who called and it seems to me that they just didn't want to fix my tire and wanted to make it excuse because they couldn't get the job done. The lady on the phone also said there was no tire technician mind you this is a tire Place. I do not recommend at all.

The people are very nice, I had a problem with my key fob and they took care of it right away. They…read morecleaned up my car, it looked brand new, I would deffentilly purchase a car from them again, they are super!

I bought a truck from here over a year ago and have had nothing but problems since. When we went to…read morepick it up, it had not been cleaned or detailed AT ALL and they did not have it ready for us, so we had to wait almost 2 hours after driving 6 hours to pick it up. They SPRAY painted over the original paint on the bed to make it look newer and in better shape than it was, so now the spray paint has been peeling off everywhere. The toolbox on the truck doesn't work- like it doesn't open and close or lock. Also, they only gave me one key and insisted that there was no additional key or a key fob... for a 2019!!! After talking to my local dealership, they were supposed to include a second key and key fob with my purchase. I am absolutely disgusted, and would never buy anything from them again.

Well seeing how I did inspections I think I have some knowledge of the requirements by the state…read morefor inspections. I also know about up-charging a customer. With the long and drawn out babble I just read, I think it's safe to say I hit a nerve. Bitter truth tends to do that. You think because you're a woman that you don't do things like that? Really? Your the owner but you are going to pass the buck to this Jo Tinker huh? The "fact-based information in which you do have available"? You can't even pull up the information of a 5,000 quote? Not much of a owner if you don't know what your shop is doing. What? do you just sit back and collect the money you scam from these people or do you not care enough to say "Sorry, I will look into it"? Looking at the other comments here, I see every negative review and you put the blame on everything but you and your shop. There's your facts.

I used to love this place, but they have become just llike any other mechanic. I took my vehicle in…read moreand did tell them I had a warranty, they charged me $120 to run a diagnostic test on it and then turned around and said they wont honor the warranty. Why not tell me that in the first place? Disgusting. I will do business elsewhere.

Today I encountered professionalism which is unparalleled to any business experience I have…read moreencountered in my 8 decades of life. Dealing with car issues is not something I know about, nor have experience with, but was at the point of having to deal with the State Inspection and having to wait for it to be done. The excellent credit goes to one man: Darin Christensen. Darin was the one who set up my appointment at a time to suit me and when I arrived, guided me through the entire process, including walking me to my car in the snow! important to me: very well appointed waiting room... leather sofa and chairs with cushions (not the usual miserable plastic molds) and very clean and calm. Being treated with courtesy, and kindness by a knowledgeable, professional individual. Very reasonable prices.

I got my oil changed here. They were fast, did a great job, and charged me a fair price. I will…read moredefinitely be back!

After a horrible incident of a truck hitting me I took my vehicle to Suttle body shop and they did…read morean outstanding job. The gentleman who mainly worked with me, Chris, made me feel cared for and that he wanted to do anything he could to help me during these trying times. A great man! Douglas' team worked on my vehicle and did amazing work. The lady at the front desk, Lauren, was very nice and thorough with helping me with the paperwork side. A big thank you to this team of people.

I rarely leave reviews, but this experience deserves one. I…read morepurchased my vehicle from Suttle Motors a few years ago and included a tire warranty. Recently, at around 70k miles, I needed new tires and reached out just to understand my coverage. I left a voicemail -- no response. A week later, I called again and was transferred multiple times. When I finally spoke with someone, I explained I needed an oil change and wanted to discuss my tires. The representative immediately dismissed me and said tire replacement "is not a thing," without even trying to understand what I was asking. Because of that interaction, I took my business elsewhere (Sam's Club), where I received quick and professional service. I still went back to Suttle the next day for an oil change. I arrived at 7:45 AM and was still waiting after 9:00 AM. In total, I've spent over 4 hours across two days dealing with poor communication and long wait times. The issue isn't just the wait -- it's the lack of customer care, follow-up, and basic professionalism. This dealership needs to improve how they treat customers.

Fast service. And the owner was super nice and helpful. The owner also worked with me on a set of…read morenew tires. If you are looking for used or new tires I highly recommend them.

I needed new mud tires for my lifted Chevy. The service is quality and they have a range of quality…read moretires in stock and reasonable prices. They were able to get me in for service quickly and on my merry little way sooner than any other place I called. I had the pleasure of meeting the owner while I was there as well. The staff was friendly, warm and welcoming. As a new member to the community, I'm grateful to have received such great service. 10/10 recommend!