Give better customer service and stop ignoring your customers, I have reached out to my service advisor at 8 times and left voicemails and to the date he has not responded, reached to your warranty department and having the same issue, I wish a many of days I would purchase my truck from another dealership, this is the worst customer service I have ever dealt with read more

Problems with the used car I bought that didn't appear until after the 3 day grace period and the dealer hasn't followed through with actually fixing or addressing any of my concerns. They are willing to fix and address anything that was agreed upon at the time of sale but not after their 3 day window. Not to mention that it's been almost 2 months and I'm still waiting on my license plates... I would not recommend this dealership to any of my friends or family. I would have given zero stars if it would let me. Also, do your own financing on used cars. I saved a little over 1% on my financing by using my own bank and handeling the financing myself. The dealership got me approved through my own bank with a higher interest rate. The pictures are after the dealerships quality service and detailing of the car. What a joke... read more

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Unfortunately, my experience with Casey has been largely negative. Tim was awesome, but my last two times with Rob have been awful. His approach and answers to my questions have been demeaning, unsatisfactory, and some of them, wrong after I've done more research on my own. In addition, I was told over the phone that there would not be a fee for a service for my car since it was new. To my surprise, when I got there, I was charged for the service, and Rob told me "I don't know who you spoke with." I would have gotten the inspection done at my local mechanic if their associate provided accurate information. Both of these times I left feeling disheartened. Because of these multiple negative experiences, I don't recommend this dealership. read more

Very disappointed in the sales department at Casey Toyota. Buyers would be wise to be extremely careful in their dealings with Casey Toyota. In a nutshell, Casey Toyota failed to monitor the delivery of my newly purchased RAV4 despite my numerous requests for updates. After the promised delivery date had slipped past, I confronted the sales manager in person and was told I would not be getting the promised vehicle as it had been damaged. A Similar RAV4 was not offered in an acceptable timeframe. My deposit was returned and I went elsewhere and found another vehicle without all the Casey Toyota hassle. read more

Recently moved here from Texas and my Tundra was giving me issues starting in the mornings. I came across Casey Toyota online and decided to go in. Mike in Service and his team took care of my tundra for the week that it was in. He also took care of my loaner while parts were in transit. He was in constant communication with me and updated me on the process. His tech also took time one day to discuss the issues he found. I'm glad to have gone in. The best part is knowing that their work is warrantied at any dealership in the US for the next year since I drive cross country a lot. I'm very impressed with the level of service Mike provided. Thank you, and I will definitely come in for other services when they are needed. read more

bought a 2021 dodge ram and when we picked it up that had taken the safe out of the center console, when I called about it they said it didn't have a key so they threw it away, two weeks later they gave me the safe back after contacting the general manager. My second key didn't work when I bought the truck, they said they would handle it, picked the second key up when I got the safe back. I have to have it programmed out of my own pocket now. I have a locking wheel nut on each tire, they also replaced those before I picked the truck up. STAY AS FAR AWAY FROM THIS SHADY DEALERSHIP AS YOU CAN!!!!!!!!!!!!!!!!! read more

Called to ask if I could get the wheels and tires balanced on my car. I live right down the street and didn't see the harm in asking. I drive a model 3 Tesla and the woman on the phone just kept repeating over and over "we don't work on teslas". I own a Toyota also, but thought the wheels and tires were the same. read more

I owned a 2009 Venza. The very first addition to the Toyota brand. This was a fantastic automobile. Other than a new set of tires and oil changes every 5,000 miles mostly from Jiffy Lube. I had no significant problems. A gem. Then this year January, 2024 Casey who I go to to complete the annual inspection (no charge). Charged me for the inspection. That's okay. I can take that. They passed the brakes which I could tell I was down to the metal (sound). They found another problem on the steering column. Just the steering column was somewhere around $2,600. They showed me the area while the car was on the lift. Okay. We discussed the rear brakes and added that $500 to the cost of service. I did neither. They did replace a burnt out bulb in the front. I decided I would have a second opinion before I decided on this repair. At the checkout desk I was (for the first time) shown a bill with an added 5% charge if I used my credit card. Never having had that charge I was surprised. I didn't have a check with me nor that much cash. I paid it accepting the charge. I felt I had no choice. I was a little steamed. I have always had a distrust with car dealerships. Casey had always been helpful in the past. But, the 5% took me over the fence. Last fall I drove the new Toyota Rav 4 @ Casey. The Honda CR-V @ a Honda dealer in Williamsburg. The Subaru Forester at the Casey dealer in Newport News. With this expense on my 14-15 year old car I decided now in January '24 to purchase a new car. I did not feel comfortable with either the Toyota nor the Honda. These cars did not have enough power for me. I found a dealership in South Chesterfield, VA, CMA'S Colonial Subaru. A bit of a trip but I found a comfort level (older woman in my 70's, widowed) that appealed to me within a short time. My salesman Willie Lingenfelter took the time to listen to what I was looking for. Let me drive 3 different models - Forester, Solterra and the Outback LTD. The Outback LTD turbo for me had the power I was after. The style, leather interior, room, comfort. Oh, and a satisfactory price that I was comfortable with. All the checks I needed were there. I purchased an extra 7 year front to back warranty that Subaru offers. Every single person I met through this experience was polite, friendly and helpful. This was an exciting experience for me. A new car. I loved my Venza but it was time. I received a very fare trade in. Casey here in Williamsburg with it's new charges added to the uncertainty I had developed. This IS A VERY PERSONAL experience. But I thought I would share it in a review so if anyone else experiences similar feelings about the Casey dealerships they can make up their own mind. Talk to others. Read other reviews. That what I do. Good luck! read more

if I could give negative stars I would do that. after having my tire go flat on the highway and having it towed to Casey I explained to them that I had tire coverage. They denied I had it and charged me $398 for a new tire. I did have the coverage and I am out $398. Terrible business! Don't make the same mistake and trust the service dept. read more

Just had the least annoying experience buying a car here. Walked in, John Ogden took us right into the showroom to find our car, which was in Newport News, so he went down to get the car so we could drive it. Went home had a nice lunch and by 7:45 I was driving my new car. Super friendly from Ben calling us right back to Danny who handled the $$ it was easy and there were no surprises! I can't say enough good things about these people.oh did I mention Matt Wech saved us a huge amount of money when we bundled our home and auto? These guys are fantastic and I could not say enough! Thank you for making a really annoying task of buying a car so easy! Grateful read more

Brandon is your guy! Let me begin by saying, I didn't want to buy a car from a dealership. Ever. My husband went to high school (Go Menchville Monarchs) with Justin Casey and felt like it was time for us to get on the wagon. We did. I bought my Camry from them in May, 2019. I made a commitment to take care of it--all the maintenance. However, I didn't want to be taken advantage of or coaxed into paying for things I don't need. I understand the way car maintenance works. Most of the recommendations are based on mileage and previous dealership history. To my point, I changed my own cabin and engine air filters before my last appointment and they still "recommended" they be changed. They certainly didn't look at them to make that assessment. I'm fine with that. I know how to say no. When I do need something or have a genuine question, Brandon is the one I go to. He doesn't come at me with an intent on selling me something no matter what. If I have a question, I get an honest answer. As a woman, I appreciate the fact that he talks to me seriously; not condescending or patronizing. Brandon is knowledgeable and experienced. He's the exact person you want to run into at a place like this. When the current service manager retires, Brandon is the obvious choice (if he wants it) for promotion. Ask for Brandon as your preferred service tech if you happen to find yourself doing business with Williamsburg Casey. read more

Casey Toyota - Car Dealers Near Me - Williamsburg, Virginia

customer service asked questions that never got answered and was on phone while test drive texting someone acted like they could care less if they sold a car or not read more

We went to Casey Toyota today at 2 pm. We looked at a sequoia with a sticker price of $66,223. We asked to put a deposit on the car and they told us they were busy and could not do it at the moment. We said we will be coming back today to buy the car. They just called us at 3:30 pm and told us the price of the car has increased to $72,000. The car is a Sequoia limited 2022. We called Toyota headquarters and they gave us a case number. The increase in price is false advertisement and price gauging I also read another similar review. It is like a bait and switch. They increased the price of the car after we said we were purchasing it read more

Casey Toyota - Car Dealers Near Me - Williamsburg, Virginia

We had a great buying experience at Casey Toyota. Our salesman Badara was knowledgeable and friendly, not high pressure, and very enjoyable to work with. We have been loyal Toyota owners for decades and we love our fabulous new Tundra! read more

We just bought our 2nd vehicle from Casey Toyota. This one was pre-owned. We got there at 330 and they closed at 500. They were very rushed to get us out, as were we. We bought a $30,000 jeep. When we left it was under 1/4 rank gas and was very dirty. The steering wheel was grungy and the windows were dirty and needed vacuumed. We had to return next day to get 2nd key so we asked if we could get more gas and have jeep detailed. The salesman said "no, we don't do that for used cars!" Really 30,000$ and you can clean it or put a little gas in it? My opinion of this dealership just went from 5 stars to 3. Small details is all it would take. We did not get a 2nd key. They can't find it.... read more

I purchased a car from Casey Toyota at the end of February. I had to ask them to wash and clean the car before leaving. The salesman Robert was very unprofessional. Stating if they have the time they will clean it. I advised that I will not sign my check until everything was done, and magically the car was rushed clean. It was adequate. I had my own financing so nothing was needed but for me to find a car and process the paperwork. The GM Mark Shebelski asked if could take a picture of me to add to their website without signing a release form which felt really weird. They will never get my money again. Update: I went back to Casey due to not seeing my pic on the website and the GM Mark Shebelski, stated that he didn't put the picture online. I asked why didn't I sign a release form and he did not have an answer. I asked where is the pic and he stated that he erased it before his wife saw it. Ladies, please be careful if you go there. They are taking pictures of women and doing who knows what with them without authorization. I am sure as the GM he knows that he should get a release form signed before taking someone's picture and just having it in his phone and never posting it. I HAVE BEEN VIOLATED. read more

I was able to schedule pretty soon an appointment for an oil change, inspection of break pads and rotors. The service was completed in an efficient time. There was free refreshing drinks and comfortable waiting area. I recommend this place. read more

I have only come here for maintenance. I bought my new vehicle at another dealership. In the two dozen or so times I've brought my car for tune-ups, state inspections, etc. I have always been able to enjoy the same level of attentiveness and solid service at this place. I give a special shout out to Chris, who usually handles my vehicle, but also the techs, one of whom was on hand to explain to me how the tire pressure sensor worked. I had been having issues with mine. What really struck me about this place was the honesty of my dealings with them. In particular, when I had come to resolve a tire puncture and sought to buy two new tires, Chris pointed out that given their analysis of the nail in question, and where it met the tire, I was "not under the gun to buy new tires." I really appreciated that honesty, and can definitely imagine any other dealership just rushing me into a hasty purchase. The waiting area is comfortable, and they have free drinks and snacks. I found it interesting that the television always plays that home remodeling reality television program. Perhaps this is deliberate, as Toyota customers see people on the show dropping five- and six-figure sums of money, making the purchase of a car or replacement parts seem smaller. read more

Casey Toyota - Stay hydrated - Car Dealers Near Me - Williamsburg, Virginia

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I brought my suv in for a scheduled oil change and I was told it would take 45 min- 1 hr. Unfortunately I had to wait 2.5 hrs . I had to ask twice what was going on but no one seem to know what's going on. It's ridiculous that a simple oil change would take 2.5 hours to do. They knew I was waiting there for the vehicle but no one communicated to me what's going on. After waiting that I weird of time they told me my car was read but no apologies for such bad service. I left not knowing that they didn't give me paperwork from my oil change services so I had to go back to get them. I've used them in the past for oil changes and other services but after this experience I definitely will take my vehicle elsewhere. read more

I bought a Toyota Highlander 2017' at Casey Toyota and also bought the extra-Platinum warranty from them. The GPS radio system stopped working. It took three different radios to find a good one (Three appointments and around four month). They also charge $100 deductible. On my contract Platinum plan said if the vehicle was purchase at the dealer is taken to the deductible will be waived. talked to the service tech and the manager and they blew me away. Incompetent in so many ways. Don't waste your time dealing with the service team if you don't have too. If you ask to talk to management they play merry go round with you. read more

RE: the shop - This place is a machine, but a well-oiled one. Every time and every moment was choreographed and went exactly as scheduled- needed an inspection, I dropped off the car and waited in the waiting room (with the super-awesome desk-swing-out-tables for the chairs) and 55 minutes later I received a text message while simultaneously someone came to the door and called my name. Definitely bringing my cars here for any major work. read more

So I don't know if their is new management or new customer service people but I would do an all stop and conduct some customer service training. I make an appointment for service 1545 to have my truck services, i ex pet my truck to be in the back being serviced by 1555 the latest or you come out and tell me why otherwise why have appointment. sometime last year I took my truck in and told them my front driver wheel sensors battery is low. Did they change it. nope. they tried resetting it by letting the air out and filling it up. Guess what I had to do a few days later. Yep, take it back and have them change the sensor. Ive been loyal to them for about 6 years. Maybe it's time to find a company that will show that loyalty back. read more

Bought my car here. Knowledgeable. Very helpful. went in for annual inspection the other day-- set up an appointment and they finished 15 minutes early. Some business feedback/suggestions for improvement: jacuzzi in the waiting room; bottomless mimosas (hydration); DJ for entertainment; indoor bumper cars; arcade games ?? read more

made me drive out a hour to find out the car was sold a day prior ... no communication no amends .. defin will be contacting corporate on this read more

Waited three hours for an oil change, state inspection, tire rotation and balance. Although the balance was not performed according to their paperwork. Was told I was "forgotten" because they were so backed up. They did comp me for the work they did, which was appreciated as I was there three hours! However, this is the third time Casey Toyota has done me dirty. Three times and you are out, never taking my business there again. Don't even want to give them one star. read more

I had a great experience at Casey Toyota! Both Kayli and Shawn were great! Safety checked my highlander for a road trip. Washed and vacuumed it! No charge! They have definitely won me over as a new customer! Ill be going there for service, maybe buying my next Toyota there! And telling all my friends! Thanks! read more

Bought a beautiful Tacoma from them. Mostly talked with John the housekeeper. Very friendly and cooperative! Everyone I spoke with was joking in a very professional manner. Answered all my questions. Treated me as a person instead of just a sale. Would go again. read more

Casey Toyota - Car Dealers Near Me - Williamsburg, Virginia

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Spoke to someone supposedly at the dealership about a truck listed on their web site. Said the truck was available and did I want to schedule an appointment. I said I'd be there tomorrow to see the truck and test drive it. When I got there it wasn't even on the lot yet. So I drove from Roanoke to Williamsburg and the truck wasn't even on the lot. They had never seen the truck and said it was off site getting some warranty work done after I gave them the stock number off their own website. Incompetent in so many ways. Don't waste your time dealing with them and don't trust what you see on their web site or tell you by phone. read more

Great experience buying my 4Runner from mark in new car sales. Service has been a breeze including oil changes for life. read more

Casey Toyota - Car Dealers Near Me - Williamsburg, Virginia

I went to Casey Toyota on a Friday to try and get a car. I submitted all my information and was told I'd get a call Saturday. I received a text from the sales rep Saturday asking for more paystubs. I emailed them Sunday...I heard nothing On Sunday, Monday, I called Tuesday and left a vm. I had to call again Wednesday and ask for the salesman. Unfortunately, I was not approved. However, the salesman knew for days that I wasn't approved and he chose not to call me back. I believe that is poor customer service. I even waited on hold for his manager, only to be hung up on and when I called back(3x), the desk person did not pick up the phone. This isn't about being denied, it is about treating people with respect and not ghosting them for 4 days. Do better. read more

This is the e-mail I sent to the Casey Toyota GM after my experience. Good morning Mr. Shebelski, I'm a huge Toyota fan, the reliability and the quality of the cars are amazing. In addition I belive the Toyota dealers are honest and open with everything related to the vehicle. My previous experiences with Casey Toyota were really good. However yesterday I bought a used 2019 Avalon from Casey Toyota, and I'm having a really bitter/sweet taste with the experience. In my humble opinion as a customer you have some work to do with your staff. 1. I'm having a conversation with Mr. Miles and out of nowhere Mr. Howard McCoy jumped into the conversation in a really rude and unprofessional way to use one of the "sales tactics". (Friday/26June2020). 2. The Sales personnel (Miles and John) said the car will be cleaned/detailed for me before I arrived to test drive it and move on with the purchase. When I got there (Saturday/27June2020)The interior of the car was dirty, some kind of greasy product was all over the driver sit headrest and the engine compartment was nasty never touched/cleaned. 3. Sales associate (John) provided a NO open recall paperwork, to my surprise when I research a recall is OPEN for the vehicle. 4. During the buying process I requested a Carfax report to double check the Casey Toyota claim of the car has a clean Carfax report, However I never received the CarFax report. To my surprise when I got home and signed-in into the Toyota Connect App Service (that I purchase) the service history shows: a. 18FEB2019 Body & Paint work b. 15MAY2019 AllState FAB/Paint work done I believe this is the reason I never got the CarFax report that I was promised by John. 5. Finally I'm moving all my personal items from my previous vehicle to the Avalon. The sales associate said you have almost a full tank of gas; when I got in the car and start driving I noticed that the fuel level was 3/4 not almost full. I'm really disappointed, and I feel that Casey Toyota personnel lie / hide information during the buying process. As a Military Officer with 24 years of service and 5 deployments/tours to defended the Nation and the Freedom we all enjoyed I feel cheated and disgusted to serve this Country for people like this. I want to believe that Mr. Arthur S. Casey will disapprove this type of Business Practices. I will be at the Casey Toyota dealer today Sunday/28JUN2020 when the doors open, trying to resolve this issue. Hopefully I can see you there or you contact me ASAP. read more

Has service issue with my car. E-mailed a complaint and instead of addressing the issue they had telemarketers call me trying to sell me a new car. Stay FAR FAR away from Casey. read more

We arrived from out of town with a bad tire. They accommodated us quickly and even performed the 5,000 mile check on our car. This was all within an hours time. The staff was friendly and very accommodating. read more

I have a 15 1/2 year old Toyota Sequoia. It's been a great vehicle; incredibly reliable, safe and comfortable. I took it to Casey Toyota to replace the radiator and for state inspection. I spoke with them on a Friday to ensure they would have the replacement radiator on hand for the scheduled repair on Monday. Despite their assurances, they didn't have the part when I arrived on Monday. Since the radiator had failed and I needed the vehicle, I purchased an after-market radiator at a local auto supply store and they installed it. They found a number of issues while performing the state inspection. They wanted a fortune to fix the issues. I declined the services and had the repairs performed at NTB on 2nd Street in Williamsburg. I saved a bundle and got much better service. I won't be back to Casey Toyota anytime soon. read more

What a terrible way to do business!! This was potentially the third car we would have purchased from Casey, but will GLADLY NO LONGER do business with them. We called ahead on a used car on the website without a price; customer service told us that it had just come in and they didn't have a price, but to come in and see it. My husband drove all the way up there and the car wasn't even on the lot! In fact, Casey Toyota hasn't even SEEN the car, they have no idea what kind of condition it is in, but somehow they've put a ridiculous price on it. Had we been given the price over the phone, or known ahead of time that it wasn't even on the lot, my husband would not have wasted his time bothering to come in... wow, who seriously treats customers like this??? read more

we bought a Highlander from them. Great vehicle overall excellent experience. I rate them one star because of their policy not to pay off the balance due on your trade in for 30 days. This policy can cause you to have a late paymebt notice on your credit and hurt your credit score. To say the least this is just wrong and unethical. when working with them Demand they show you proof of payoff before u leave the dealership. read more

You don't know a business, or at least most of it, until you've worked in it, correct? So coming from previous dealership work experience, I can affirmatively say this place has what it takes! My husband and I bought our car here, have received maintenance on it and today, I'm getting some parts for my vehicle, and Casey Toyota has proven the right choice for my automotive needs! Rob our salesman, awesome from start to finish! We were at the time trying to make a purchase with my husband overseas and they were not only patient, but understanding of the situation and helped us through it all! Then our service advisor, Gene, was great! Again, start to finish I did not have to worry about a thing! And today, had to get a part for my vehicle, and I called all other Toyota Dlrs, and of course Casey Toyota had it!! While on the phone with David from parts, he physically went to go make sure that before I made an hours drive, they actually had what I was looking for! Above and beyond or what?! Casey Toyota y'all are great! ps: let's not forget the receptionists! Who all have answered my call within seconds!! Fast transfers! And all have a professional and kind demeanor!Thank you! Folks, do not be fooled by yelp reviewers who, all of whom have negative things to say, all do not have pictures of their profile?! Coincidence, I think not! Fake profiles..maybe huh? read more

We went to Casey because it is the nearest Toyota dealer in Williamsburg. First off there are some great guys that work there Kevin and Sean to name a few. We came in to look at a 2016 toyota we also had a trade that had some negative equity. I decided to finance with navy federal with a pro-approval. I came in and the finance manager Dave kept under minding me when speaking as well as kept offering one of his finance partners. When he notice that I did not want to work with his lenders, his attitude became worst. Im in my mid twenties, I may not have an 800 credit score but that is no reason to make customers feel like your some amazing parent. Did not appreciate Dave, he needs to get fired. asap read more

Refusing to cancel my car's warranty after months of calling every day. Finance manager Daniel Aguilera is a scumbag trying to pinch every single penny he can from you, do NOT do business with this dealership. Called in on the 18th of March to get my warranties cancelled and refunded. Forms were signed and dated, but never submitted on his behalf. I have called every day since April 23rd and it's constantly "he is currently busy, I'll leave him a message and he'll call you back ASAP." WHICH IS A LIE! read more

The staff was extremely professional and courteous. The facility was professionally maintained and clean. The time it took for them to do the work was on time. I highly recommend them read more