Avoid CMA Ford Body Shop at All Costs If you value your time, communication, and basic respect as a customer, I cannot stress enough--do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn't get it back until August 29th, 2025, that's almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren't the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he "sent emails." I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn't responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That's something I did on my own as a best practice, but honestly, the shop should've taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it's what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that's where CMA completely failed. Good repair work doesn't excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should've been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won't be buying a vehicle from CMA Ford. If they can't handle a repair with honesty and professionalism, I certainly don't trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it's simple: treat customers the same way you'd expect to be treated when you do business with another company. read more

Let's start with I'm a little salty to leave one star, but I'll chalk that up to sales. I took my Expedition in last July / August 2025 and ask them to please look at my radio / speakers, and to inspect my vehicle for a recall. When I went and picked up my vehicle, they said "If we can't duplicate it, we can't fix it. It's probably talk radio if you listen that allot, or it could be Google play, they don't sound the same as radio" When I ask Dave Lewellen if he checked the recall, he replied "No there's no fix for it yet. When you come back for your oil change we'll look then." My husband dropped my car off after that, for the break recall, and ask them to check the seat. Went to pick up my vehicle and they didn't have it on the paperwork to look at my seat. My husband told me this. I reached out to Dave Lawson (GM) the first part of November regarding my frustration with service. He had me bring my Expedition in and he heard my speakers, and I was telling him my vehicle has Gremlins. He replied it does not have Gremlins. I beg to differ. At that point they ordered seat covers and promised to look into my Gremlins. The only time I heard from them over the last nearly 2 months was when I would reach out, via email. I heard 2.5 weeks ago, they were looking into a loaner for me and ask me if a F150 would be OK. I replied 'it would be fine.' Radio silence. My last email to Mr Lawson, was letting him know of my frustration with this whole process and told him I wanted to sell my vehicle back to them, as I'm done. Radio silence. Bear in mind, over the last couple of years, we've purchased 4 vehicles from them, upwards of $250,000.00 spent with these people. The sales department is amazing, the service department smells like a full porta potty on a hot Summer day. I don't understand "If we can't duplicate it, we can't fix it." If I go to my doctor and explain something that is going on with me she ask questions and does her best to figure out what it maybe, however since she's been a doctor for ao long, she pretty much knows. Isn't a auto mechanic a doctor for automobiles? If, they're worth their weight in salt. You explain and they have the answer, nope not with these people. I have to wonder if they hope, I'll shut up and go away, or if they treat all women like they're clueless. read more

I've used Williamsburg Ford for several years, but my recent experience was awful. I brought my 2021 Expedition in because the brakes were sinking to the floor. Instead of diagnosing it properly, they replaced an expensive ABS/HCU module that didn't fix the problem -- it actually made it worse. When I asked how they diagnosed it, I was told they "start with A and move on to B, C, or D until it's repaired." That's guessing, not diagnostics. Then they did a second repair without my approval, even after I said not to rush it. No diagnostic report, poor communication, and dismissive staff. I left feeling disrespected, overcharged, and disappointed. I won't be returning as there was no accountability or response from the GM. read more

Messed up a free recall service and are charging me for an inspection to fix it lol.. just want money more money. don't go here.

Customer service was amazing! Service assisted with shuttle to local attractions and pickup. Communication throughout entirety of service. Waiting lounge provides free high end coffee and expresso with option to easily purchase other snacks and drinks. Brought vehicle in for a check on the brakes and no issue was seen and they didn't attempt to create additional service where service wasn't needed. read more

Complete Snowjob!!! My sister took her Ford Taurus there to get her timing link adjusted. She just had a remanufactured engine installed, by another service shop, and needed it adjusted. Spartan engines agreed to reimburse a percentage of parts and labor costs if CMA sent the pictures of the repairs they did to the timing chain. Anthony, in the service department was aware of said agreement. Needless to say, over $3000 later, CMA neglected to take any pictures. Now my sister can't recoup any money. Was CMA retaliating because the engine wasn't installed by them, or were they taking advantage of a woman not familiar with procedures? Either way, I do not trust their motto of "Moving Lives Forward," because that was a major setback. I would never get my car serviced there. If I owned a Ford, I would go to Quinn Motors or Bowditch Ford, even though I live in Williamsburg.... The one star rating is only because you had to select one to post the review. read more

Took our truck for a state inspection. They called to say the horn didn't work, and that they could install a new one for $250. My husband is handy, and told them to put the fail sticker on it, and ordered the OEM horn online for $50 to replace himself. He went to go pick up the truck and in the parking lot the horn worked as it always has. FORD did a "vehicle check up" where it passed with all green checks. Including the horn. The date on their multipoint inspection and the state inspection are the same. My husband went back inside where 5-6 people continued to honk the horn inside, outside all around. The horn worked. Dave said he was mistaken, the horn DID work but was "distorted". I took the truck to Menikee and explained my situation to 2 of their state inspectors who said they would have passed it and suggested I contact the Ford's sales manager and a state trooper. When I called for a resolution, the receptionist seemed to be familiar with the situation and placed me on a long hold while I waited to speak to the service manager "Miss Jesse". When she got on the phone, she told me a THIRD story that one of the 2 horns on the truck needed to be replaced, she couldn't do anything to help me, I'd have to come back the next morning to speak to whoever inspected the truck. She could not explain why on the FORD inspection the horn passed, but the state inspection did not. The interaction seemed defensive, she spoke over me saying repeatedly that she "wasn't done talking." As someone who prides themselves on customer service, relations and resolutions, I was in disbelief. I got in contact with the safety division of the State police who sent a trooper out to our house to confirm that our truck horn works. The trooper went to the dealership and spoke to Jesse, and then texted us and let us know we were free to take the truck back to have a passing sticker put on. 1:45 on a Monday all managers were real scarce. I won't be dealing with CMA FORD in Williamsburg again. The Virginia State Police Safety Division 757-925-2432 read more

CMA's Williamsburg Ford - Car Dealers Near Me - Williamsburg, Virginia

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Let me started, the service advisors at this location are not the brightest. I needed an alignment and new tires. I told them the major issue is the alignment. I also ordered 4 tires. I have an F350, so a larger truck. So I get there, wait 4 hours and am told oh the tires are on but we cannot do the alignment because the machine has been down for a month. Almost a classic bait and switch. When I made the appointment, they should have told me they cannot do the work. However, props to Discount Tire on Richmond, awesome place, got me in and did the alignment. Ford dealership that cannot even repair Ford vehicles. Stay away of you need tires or an alignment. read more

Stu and the gang were wonderful. Very friendly, helpful and informative. They got my Bronco all ready for me and out of there as fast as they could. I'm so happy. Also the facility is clean and has a lot of personal merch and nice marketplace in case you get hungry. read more

I am getting tires and rotors resurfaced. I really liked seeing that it's more than just about servicing and selling cars here. They are doing a really cool bike donation event benefiting the boys and girls clubs of America. Well done! read more

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Easily the worst dealer I have been to in the 40 years I have had my driver's license. 1) Took my Mustang to get a state inspection. The third taillight didn't work, and CMA Ford Williamsburg wanted over $150 to diagnose, and replacing the LED would be over $400. I knew it worked and asked them to just giggle it. No luck. I took it home to fix it myself, opened the trunk, inspected the connector and it was unplugged. I plugged it back in, drove right back to the dealer to have them replace the 'failed' inspection sticker. 2) Slow leak in the tire. Took it to CMA Ford to find the leak. The 'technician' said I should replace the two back tires due to wear. It would be over $800. I let them know they just replaced all 4 of them last year. "Well you know, it's a Mustang, and it's been 13,500 miles." I let them know I would be happy to get two free back tires, since they put them on, they are under warranty, and I paid for road hazard protection to boot. "We don't do that, you would have to work that out with the manufacturer. Do you want to replace the two rear tires." No. Patch it please. 3) Woke up one day, turned on the car, and several lights and alerts come on - all related to ABS. It drives fine, but many of the ABS, collision, and traction systems are unavailable. I did my due diligence, checked the appropriate fuses, and went to AutoZone on Richmond Road (love the staff there - I had never met them) to try replacing the battery. AutoZone went outside, tested my battery and said it was fine (just over two years old). They went ahead and checked the error codes on my car (I didn't even have to ask) and gave me a printout of the code and part. It said to replace a wheel speed sensor. Makes sense. Went to CMA Ford and also give them the printout and asked them to please fix the car. Two days later, it was ready for pickup. I thanked them, paid the $180, walked to the car and started it up. No change. Drove the car right back into the bay and let them know it wasn't fixed. "It worked for us". I then was chastised by the service representative who stated whoever I paid to diagnose the problem should give me my money back (The service tech wasn't even interested in the background or ask about where the diagnostic report I provided came from). He rudely asked, "Do you want us to diagnose the problem?" I let CMA Ford know I was a bit unhappy that they didn't even call to let me know the car was not fixed or call me about a need to do diagnostics themselves (also, they just told me that it 'worked for them'). I took the $180 loss and CMA Ford Williamsburg will never see me or my Mustang again. Fun fact, the Mustang is out of warranty due to years, but has only about 36,000 miles on it and is in pristine condition, driving a short distance to work every day. Never a single issue prior to pulling into CMA Ford. I am sure they will ask to have this review removed, but this is all documented. There are several other Ford dealers within an hour's drive. Try those. read more

Had my 23 Ford Transit 350HD ( absolute garbage) towed to CMA Ford three weeks ago for loss of steering and brakes while on an emergency repair job in the area. They got it right in and diagnosed broken front hubs. Took a week to get them. Installed them and decided one of them was bad. Ordered another, and another few days go by. " truck will be done Thursday, or definitely Friday". I drove 300 miles and 6+ hours to get there. " Oops, it still has a wheel speed sensor fault. We will get it in tomorrow morning to find out why." I laid over in a local hotel and went there the next morning around 11:30. " Tech is at lunch, but as soon as he gets back he will get it right in and fixed." I left to get a charge cord from Home Depot for my phone. I was gone Les than 15 minutes. Came back and parked right next to my van in the parking lot. Three hours later I walked in and asked what the status of repairs was now. Dave the Service Writer says," the tech pulled it in and found it needs a hub!" LIES! I was parked right beside the van the whole time and nobody even looked at the van, much less pulled it in. I told Dave he had just pissed away any trust he had been granted. He responded with, " I didn't say it was pulled in." YES, YOU DID! " no , I said the shop foreman told me the tech pulled it in". When I called Friday to check progress, Dave says " it's not fixed but it is drivable , so you can come pick it up!" REALLY? The wheel speed sensor is inoperative, rendering antilock brakes, and traction control inoperative too, but he is willing to sacrifice my safety to get out from under their incompetence! This shop will lie, cheat, and twist the truth, and has no shame in doing so. If the shop is this dishonest, you can bet they are just as dishonest in Sales Department too. As of this writing, the truck has now spent another weekend in their back lot, not being looked at, and certainly not being repaired. Maybe this will help them diagnose and repair this vehicle. I have my doubts. read more

My go to ladies at CMA's Body Shop that are Second to none are Jessi, Katie, and Faith, they treat you like family, if I had employees like them I would still be in business but everyone and I mean everyone at CMA for the most polite caring employees I've ever seen for a company my next new vehicle will be bought at CMA Ford read more

This is a shout out to CMA Williamsburg's technician Jai Mason and service rep April Brundage. Both helped me with my car today for no charge! My tires were not showing that they held air and it turned out It wasn't the tires which I just purchased, but the sensors on my dashboard . It took a little bit of sleuthing, but Jai discovered the problem and then drove the requisite 45 mph to reset the sensors. I want to thank them both for their courtesy , respect and generosity. I highly recommend Ford CMA in Williamsburg. Please say hello to Jai and April from Charmaine if you go. read more

My husband and I bought an Explorer yesterday at CMA'S Williamsburg Ford. Stu was fantastic! He made the process so easy! And, thank goodness, he was patient showing us how to use all the features...and there were a lot of them! Stu and Byron, who did the financial paperwork, made the experience outstanding! read more

Salesman, Stuart Young and Business Manager, Nick Savalle did a great job assisting in the purchase of my new 2024 Ford F150. This is the second vehicle I have purchased from CMA Williamsburg Ford and I'm verifying satisfied with the Sales and Service Teams. read more

CMA's Williamsburg Ford - Car Dealers Near Me - Williamsburg, Virginia

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The service department was so good....well, we bought another car from Stu Young. The sales operations for this store is impeccable. No pressure or antics, just professional guidance based on integrity and knowledge. Stu listened to our needs, applied his knowledge to those needs, and then provided meaningful guidance. The business manager and general manager also pledged their involvement to our ongoing satisfaction. Great service, professional sales, and seamless store operations....you can't ask for more that that. THANK YOU read more

I just purchased a 2022 Bronco sport. Customer service was A1. I had the pleasure of getting help from Stu who is an amazing salesman. If you ever need assistance while searching for a new vehicle, Stu would be the guy to go see. read more

CMA's Williamsburg Ford - 2022 Bronco sport - Car Dealers Near Me - Williamsburg, Virginia

If I Could can give CMA Ford negative stars I would. I had Ford Escape in mint condition on arrival.We came for simple oil change, and factory recall fixe and it turned to disaster. They charged our insurance over $1000 dollars for recall and also out the pocket, plus oil change price. Dave Llewellyn service representative said to us, that our car need module , which was factory recall in first place , than he said he doesn't have part in stock and it will take week or so to come. Dave never contacted us, we called and find out in end week part is in. We called and he said the soonest appointment he has on Wednesday, he set up appointment for 8 am. My husband and I spent 7 hours at dealership, but car wasn't worked on for 3 hours, until I pointed that car still sitting in parking lot , than they went and took car for service. 7 hours later, they said you all set.Dave service department representative and Jesse service manager said your key is inside and paperwork as well. We asked before whole replacement of module, what did they have to do and Dave said our people have to take off whole center console, where is shift dial is. Our car was garaged at home and we took rental ca out of the state and spent months away from home and our car due to my mother -in -law illness. We just returned back and I noticed that corner piece of our console in our car is broken and side door has belt chips on passenger side only I noticed because I put my phone for charging and that how we discovered, and we decided observe car surround which discovered belt chills on door. I called and spoke to Jesse, who was very bad on phone and said come on and I have to look. We requested to speak with manager and we're headed towards to entrance. She rudely said we wouldn't taking care of anything plus you haven't been here since March. When I called I said that to her , we're away and took car for drive locally and just discovered when putting phone for charging. Dave Lawson said they haven't done anything wrong, and they wouldn't be responsible for anything. My opinion is they're fraud , thieves and they brake people's car forcing buying new. Don't take your chances with CMA Ford unless you have money to burn and have all the free time in the world to waste sitting stressfully in waiting room. read more

Just bought a new Escape. I'm a repeat customer and our salesman Stu Young was awesome. He stayed in touch with us and really makes buying a car easy. And he follows up. Great job!! read more

This place tried to rip me off for 2 wiper blades for my F450 for $34.03 EACH, plus tax! The MSRP is $24.48 each, but many dealers have a $5 discount (per wiper blade), and I even found them online for as low as $17.50 each. I called CMA's Ford and asked how much wiper blades for my truck would be, and the guy told me $68.06 for two. I said that online they were available for as low as $17.50 each, and he said that they would price match if I went in and could show them proof of the online price for the exact same part (KL3Z-17528-AA). When I arrived there today, a female assistant in the parts department told me that some Ford dealers markup their prices beyond the OEM's MSRP. I asked her to price match and she said they could only match their own quoted price, and only IF I could prove that THEY had previously quoted me a lower price. ??? I asked if she was ok working for a dealership that charges people 40% above what Ford says the price should be, and she just asked "is there anything else I can help you with today?" If there was a zero star option, I would have selected that. Rip-off. read more

Second time at the dealership for service on my 2010 Mustang GT everyone there is so nice greet you in the service lane welcome here. I got an appointment for Saturday Just a quick oil change and radiator flush add me in and done in 45 minutes so I could still get to my job in the afternoon. The place is clean organized very welcoming ( the staff) I will recommend it's a great place . read more

CMA's Williamsburg Ford - 2010 mustang GT convertible black - Car Dealers Near Me - Williamsburg, Virginia

Took my car in for service like I do every year. Decided to car shop a little while being serviced. Asked for a quote on my vehicle they gave me one and I accepted and we did the deal. Because my vehicle has to be paid off they had to send a check to my credit union, so I had to wait till the title is sent back to get my remaining balance due of $2000. They said nothing of time limit when they happily made the deal. Even though I want to purchase a vehicle from them, they are telling me it will be over 45 days to get my $2000 from the sale of my vehicle out to them. That is just not acceptable to me. Why would I want to purchase a vehicle from them if they can't do a simple car sale transaction within about 10 days. Still hoping for the best and would love to change this to a higher rating. We will see, I don't have my Ford Explorer and have no vehicle until I can get the refund read more

Really poor customer service. RUDE Service Advisors act like they are doing you a favor, and service manager who acts like he doesn't need or want your business. I'll be filing a complaint with Ford. read more

I have dealt with this dealership (originally Williamsburg Ford) for more than 10 years and have always found the management and support staff members courteous knowledgeable and very helpful in trying to find the vehicle I needed or for service of my vehicles. Being an informed consumer is generally a plus in getting a deal both sides can be happy with. I have always been able to work with willing sales people who want my business and mutual respect is important to me from the start of the conversation. read more

If I could give less than 1 star, I would. My daughter dropped her car off for a state inspection. She dropped it off under her name instead of her Dad's name. They called her and told her it didn't pass for four reasons. One was the brakes needed replaced (my husband who is very well familiar with working on cars had just checked them the night before and they were all fine); the headlights had two different colors of lights (didn't know this was a problem-a light went out and my husband replaced it. One light was a little yellowed and the other one was white., but both worked just fine); steering fluid (Ok, we were ok with that one); and I can't even remember the last problem. My daughter who lives In Alexandria took her car to a Chevy dealer up there the next day and the car passed just fine. No issues. They even went on to say how the car is in such good shape. CMA Ford saw a girl coming and knew they could take advantage of her, and they did. When they called her to tell her it didn't pass, he just said it failed for four reasons and hung up in her. Nice. She was also given no paperwork to show what they looked at and why it didn't pass. This is standard. How suspicious. We will never use CMA Ford ever again and will tell everyone we know not to take their car there...they will rip you off. read more

Sold a vehicle to this dealership and was told payment had to be mailed - after the title had been signed. Was told we'd receive it the next week, we didn't. The following week we found out that nothing had been done at all and even though we asked to pick up the check, they mailed it anyway. They are owned by Richmond Ford, that's where the check is supposed to be coming from. I will never do business with either company again and would caution others to do the same. Your best interest doesn't concern them. read more

Strike 3 today Williamsburg Ford Service Dept. not once, but twice I've had to return to the shop another day after they failed to secure my lower engine cover. Today, the only reason I found out my vehicle was done with service was because I happened to drive by to check. They were closed and not one person called to let me know it was ready. Additionally, they called me over the phone and gave me an estimate for some replacement parts and my bill was twice as much. Don't give me an estimate if you can't deliver around that number. I'll be taking my business to another stealership. read more

I once liked the service department but they have some new service managers that can't be trusted. I had condensation in my F150, and Dawn said I needed a new sunroof and break light, so I had that done. I drove the truck for a while and it was fine until I let sit for a long time and the condensation came back, turns out the problem was from not driving it enough, I drive it once a week and its fine. I took my Flex in for an oil change, free because I bought it there, they checked off that they checked the fluids only the windshield washer was empty. Wonder if they checked anything. The last time I was there was for warranty work, an AC/Heater fan not working right and they fixed it. The drivers side mirror would not fold in from the control in the car. I was told by Dawn it was hit so not under warranty and it would be $800, I sad don't fix it. My mirror was never hit, there was a small flaw/mark in the plastic but no damage from being hit. I spoke to the service manager and he said they would take a photo and send it to Ford and he would call me. Also I had asked for my oil to be changed and they didn't do it, I guess they forgot. After not hearing from them I went to another dealer and showed it to them, they said it doesn't look hit to them and didn't see any need to send Ford a photo. My mirror was replaced today at no cost to me. Ford will pay them just under $500 for the replacement. They have lost my trust and I don't think I will be back, even for my free oil changes, not sure how much they really do. read more

Pete Jefferson was great throughout the entire buying process and was very straightforward. Follow up and checking in frequently was also great to keep me updated on any changes. Enjoying my new 2022 Ford Bronco Outer Bank's Edition. read more

This is the fourth and last time I ever go to this dealership. I paid $1,300 for a fan last week and when I asked for clarification for a diagnostic fee, their feelings were hurt. Then in an act of vengeance, they reprogrammed my car to only go 80mph! Somehow they knocked out my key as the admin key and now I can't go over 80! What the heck! Sure, I lost my patience with one of the service writers but come on! Four issues? Maybe I have too many vowels in my name for them to want to work with me. I will NEVER go to CMA again and if you're smart, you will avoid them, too. read more

Just found out they will no longer honor their oil changes and state inspections for life. That is one of the selling features of buying the car there. I also took the car there in December for its oil change and they didn't say a word about discontinuing the program. They did not send out an e-mail blast or a mailer to explain their change in position. They have left that onerous task to the Service Advisor that answers the phone. That shows two things about the new ownership, they don't care about customer service and don't care about their employees. read more

Bought a 2015 F-150 in 2016 with the understanding that it included lifetime oil changes. They reneged on that offer after CMA took over. I was taking the ferry over for oil/inspections/repairs, but no more. Customer service-wise, I recommend Bowditch (bought two trucks from them) and even Smithfield Auto over CMA Williamsburg. The last time I was at CMA it was like nobody cared, but maybe it was buy-out shock. I mentioned that I probably will not come back and the response was, "I don't blame you". read more

Is there a real Jess Gentry? I received a mail offer with his direst phone line and got the switch board. Was told he was in meetings and would be tied up until. Only times I have heard from them since I bought new was when they wanted to sell something. And as others have noted, now they have broken there word about the free oil changes. read more

Worst customer service I have ever received. You can tell that they are all about the money rather than making the connections with their customers. I don't recommend their body shop either. The woman that they have working with the body shop manager is the most negative human being I think I have ever ran across...you could tell that she literally hated everything about her job working there. My car ended up going in for some body work due to being rear-ended, and they ordered every part that they could think of that didn't even need to be replaced. Once the car came back into my possession, the car was far more worse than what it was when I took it to them. Don't recommend at all! read more

O STARS NO STARS Williamsburg Ford, here goes to my worst experience! CMA Williamsburg Ford is not a place to expect any decent service after purchasing your vehicle. My car was in and out of body shop/service for the past four plus months! At first, the engine ran rough so I took it to service and requested a tube up - which they refused! Said it didn't need it and not time. Then, for months after the check engine light was on and they just could not get right. First it was spark plug/coil and a day later light on again -- they cracked it. Fixed then two days later engine light on again, that went on for two plus months. I had a fend bender and took it there for repairs and the check engine light was on again! After new bumper and new radiator and a oil change. I drove for a day until engine light came on again and this time it said low fluid and went to low power mode! Back to Ford! Service/Body shop said oil and antifreeze fluid mixed and blown motor!!!! Ok THEY did oil change and installed new radiator- so what happened? Now they are replacing my motor. Then new motor, THEY put it in, waited for call to pick up car and then get call that that motor is no good, need another motor. WTF. Finally one month after the motor blows, my car is done. I pick up car and a full bottle of antifreeze is on passenger floor, grease on visor, no front license plate, touch screen doesn't work, car pulls to right. Picture to follow. Back to Ford -- BIG SHOUT OUT TO BRIAN IN SERVICE WHO WAS FIRST PERSON AT THAT DELEARSHIP WITH ANY INTEGRITY !!!! Brian offered to take care of it. Let's cross fingers that I am done with check engine light. In the mean time, I am frustrated and want to be done with this car. Did I mention that two days after after purchase that I had problems with fluids leaking due to screws not being tightened on assembly line??? I went to return for another car and they refused! ( that was Byron, fyi). I won't get into the experience I had trying to get another vehicle. NO integrity, NO customer service, NO values as a company - just a disappointment. GO TO TYSINGER THEY ARE AWESOME. I will state that today I walked in to GM office and used my big girl words to tell him what I thought! How many of us, especially women, just want to say F*** YOU TO CAR SALESMAN!!! Well I am tired of being taken advantage of as a consumer! They need me and my friends and my community! I will spend my money elsewhere. No more CMA Williamsburg Ford!!!!!!!!! Read other comments on Facebook I am not alone!!! read more

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Wife and I were looking to lease a new Escape and outright buy another. Spent hours negotiating and drove to Williamsburg to drive the car and look at others. Had the lease car deal settled on (salesman did his job properly), credit approved, trade appraised - deal done. On the day we were to take delivery, the salesman called us (sounded mad) and told us the manager was now saying that we needed to come up with an additional $2000 cash for the deal to happen. Assuming we were told the truth (and we believe we were), what a pathetic manager. Obviously we told them this wasn't going to happen and that we now wanted neither of these vehicles. Beware doing business with this company. Even when the deal is settled, it's not. We'll never go there again and rest assured that whenever my wife and I are involved in a conversation where the topic of cars or car dealers come up, this story will be told. This is why car dealers have the reputation they have. Maybe we need to look at imports.... read more

First, I ordered a new vehicle from here and I also had some warranty work performed on it here. The purchase was done through the internet sales person, Stu Young and I used the X Plan pricing. That entire process was pleasant, honest, and much better than another dealer experience. The service department however, was a completely different story. I'd probably give the sales people I dealt with a four star rating. The service department deserves a zero. Thats why I went with two stars overall. My vehicle needed the driver and passenger windshield side trim pieces replaced under warranty. They assured me they had done it before and that was the only reason I went to them for the warranty repair. I had read several internet testimonials of improper repairs leading to the trim flying off while driving. Over the course of several months, they put 8 new moldings on between both sides in order to get the job completed properly. REPAIR #1 Cracked new driver's side trim during installation(I noticed it at pickup)/ new passenger side trim appeared fine REPAIR #2 New driver's side trim flew off 3 days later REPAIR #3 New driver's side trim flew off an hour later. REPAIR #4 After a month of parts being on backorder, the trim piece, rubber seal, bracket, and clips were all replaced by the service manager and the repair was successfully completed. Shortly after this I noticed the passenger side trim replaced in the beginning had not been pushed completely into the mounting bracket. It was sticking out 1/2" and rubbing the paint off the top of the fender. I feared pushing it in all the way would crack it. I returned to them and they felt it would need replacement as well but said it had been repaired too long ago for them to cover the cost. I had to file a claim through Ford Motor Company to get them to fix it. REPAIR #5 New passenger side trim was cracked during installation (I noticed at pickup) REPAIR #6 New passenger side trim was cracked during installation (service writer notified me before pickup) REPAIR #7 A repeat of repair #4 was done, but on the passenger side. All was finally well with the trim. Unfortunately, I also had them mount four new tires on four new wheels during this visit. I left them detailed instructions of what I wanted done. They messed up every single thing I asked them to do and charged me for 8 mounts/balancing saying the old tires had to be removed to get the air sensors out. I explained how that wasnt necessary beforehand and afterwards. I have done it myself dozens of times while working as a mechanic and had watched a person do it the previous day to see if the rubber valve stems were universal or if I needed to get them from the dealer, which I did ($15 EACH!!!). The person who put my old tires and wheels in the back just threw them in there leaving grime all over my seats despite finding everything neatly stacked when they began the work. Also, when I opened the rear door to see if they put the tires back, a wheel and tire fell out and hit me in the leg. Over the course of all this, I had to deal with one service writer in particular because everyone else was completely clueless to anything going on with my case. Swear to the heavens, the guy sitting 24" from the guy I spoke with had no clue who I was or what was needed or ordered for me when my service writer wasnt there. read more

If I could give them zero stars, I would, do not buy from this dealership! Under the previous owners, they had excellent customer service, and now they are rude and incompetent. I have had multiple recalls on my 2021 F150, most of which took months to get parts. This isn't the dealership's fault, but they don't try to expedite anything. The latest problem I had was with my windshield wipers. I've taken my truck in 5 times and been told each time that there was nothing wrong (even though the wiper hit the driver's side pillar). Now, when the motor has almost completely stopped working, will they order a replacement and leave me with no wipers to use. In my last interaction with the manager, I was told I was rude (God forbid I lose my temper when dealing with incompetence). I was also told to go to another dealership because they didn't want my business. I truly hope the owner sees what is going on and cleans house. read more

We had a great experience at Williamsburg Ford! The salesman and business office manager were incredibly helpful and assisted us every step of the way! They even stayed after hours to help us with our vehicle purchase and introduction to our new car! Thank you for taking care of us and making us feel like family! read more