Avoid this service center. Every time I called the service department, someone answered the phone…read moreonly to immediately hang up. I even contacted another department hoping they could help me reach service, but they were unable to assist. The customer service is extremely poor, and they are completely unresponsive. Save yourself the frustration and go elsewhere.

Great service! We were traveling to the beach and had a car issue. We called Auto Haus and Patrick…read morediagnosed and fixed our problem right away. Just a lose piece of plastic rubbing the wheel that he removed until we had tim to get it replaced. 20 minutes later, we were back on our way. Charge? Gratis. He just wanted to be sure we got to the beach safely. What an incredible place!

Always great service when it comes to Charlies Auto Repair! Very reasonable in pricing ! Thomas and…read moreThomas King are very skillful, honest and respectable! They definitely take pride in their work! I would highly recommend this shop for your next service or repair.

I'm doing this review for my mom because she doesn't have yelp. My mom needed her old truck…read morerepaired before she sold it, so we drove it in about a week ago. The car sat there in the same spot where we had parked it for a week. She tried calling twice and received no answer. After my mom had had enough, she came in to pick it up today. There was no receptionist but one of the employees was there. They saw her walk in and simply ignored her. She had to walk inside to where the cars were being worked on to actually get someone's attention. She said that she wanted her keys because her car had not even been worked on yet and they ignored her calls. The employees didn't say anything to her but simply handed her the keys. I understand that you could be backed up with work or short staffed, but that doesn't excuse poor customer service and inefficient work ethic. You should have the decency to make your customers aware of this and to maybe hire a receptionist? Never coming back.

Rhonda from Mikes Automotive is the best! She helped me and my family out tremendously yesterday!…read moreCan't thank her and these employees enough for their help. Definitely go here! They seem to be good, honest people that you can trust!

Making the seemingly impossible, possible! These wonderful folks came to the rescue to repair my…read moreboat trailer in a random Ruby Tuesday parking lot. I called them about 4:30pm on a Saturday to explain my predicament. They took the time (sounded like they were out as a family) to go to where my trailer was parked and assessed the damage. About 15 minutes later I received a phone call informing me what repairs were needed. About an hour and a half later my trailer was repaired. They went way above and beyond to get me back on the road. I can't express to amount of gratitude I have for this family business. Fair, honest and exceptional service. Thank you so much ARM Commercial Diesel & Trailer Repair!

My insurance sent over the ticket to have windshield replaced. Danny's called immediately to set up…read moreappointment. I was told 2 hours. It only took 1 hour and was very pleased. I have a 2014 Honda Accord and they had to recalibrate the the sensors. Very friendly and very clean waiting room and office. Highly recommend them. Soon will be taking my 1962 Thunderbird in to have rear window rubber seal replaced. It is going to be a big job.

Got this place recommended to me when I suddenly hit a huge pothole on the highway and my tire went…read morecompletely flat & needed to be towed because I didn't have a tool that I needed. Got here and was provided with such quick and super friendly service!!!!! The owner was very friendly and cared for us. Greatly appreciate this place.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

The dealership was great the first two or three times I used them…read more Then, I had a serious issue with my car that needed some technician/mechanic time (replacing my hood opening cables). Was quoted 4 hours of labor. I did some research and learned that the whole replacement should take about 2 hours. I questioned the 4 hour estimate...told 4 hours "because we don't have this issue very often so had to look in the book." Repair time took 2 hours and they still charged me for the 4 hour estimate....$480 more than I should have had to pay because of the estimate. Did not credit me back any time/labor. To add insult...the check-out clerk yelled at me saying "this is what you agreed to" causing other customers to look at me & make me feel highly uncomfortable. If using this dealership for maintenance/repair....question estimates/quotes to make sure you will only pay for work/parts/time that ACTUALLY happens ! And, you get credit for time/estimate not used!

My experience at the new Kia location was absolutely wonderful. The staff was very polite when…read moreanswering all the questions I had. I had some service done on my car and it was smooth and quick. Definitely recommend!

I initially had a frustrating experience when my Tacoma was towed improperly and suffered some…read moredamage in the process. However, I want to sincerely commend Family Auto & Towing for how they handled the situation once it was brought to their attention. The owner personally reached out to me, quickly refunded the towing fee, and offered to cover the full cost of repairs without hesitation. They were professional, accountable, and understanding throughout the entire process. Mistakes can happen in any industry -- what matters most is how a company responds, and in this case, they truly stepped up. It's rare to see a towing company take full responsibility like this, and for that, I'm genuinely grateful. Thank you to Family Auto & Towing for making things right and treating me with respect.

Warning to anyone broken down in the Petersburg area: do not let AAA send you here…read more The manager drove out to get us after a 15-hour highway breakdown and talked us out of going to our arranged destination by promising they were close to town, had RV parts, could fix our truck, and had a beautiful farm facility. Every single thing he said was false. They looked at our truck in the morning on Saturday, then said it was dead so they'd charge the batteries and be back. They never came back. We ended up stranded at a remote, run-down yard with no transportation, no power, and no way to leave for an entire holiday weekend. No one answered our calls or texts for three days. My son had to ride his dirt bike on the highway just to get gas for our generator. When they came back Monday they charged $899.99 for about two hours of actual diagnostic work, fraudulently double-billed our tow, and physically blocked us from leaving until we paid over $1,149 in full. They argued it was because of the holiday even though they were open Saturday and just didn't come to work on our truck as they promised. They refused to listen when we questioned the massive bill, arguing they were helping us and let us stay there, even though we didn't want to be there and were only stuck there because they'd stranded us and forced us to go there in the first place! This is not a business that helps people in emergencies. This is a predatory business that exploits them. Virginia Attorney General complaint filed.