Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

After a horrible incident of a truck hitting me I took my vehicle to Suttle body shop and they did…read morean outstanding job. The gentleman who mainly worked with me, Chris, made me feel cared for and that he wanted to do anything he could to help me during these trying times. A great man! Douglas' team worked on my vehicle and did amazing work. The lady at the front desk, Lauren, was very nice and thorough with helping me with the paperwork side. A big thank you to this team of people.

I rarely leave reviews, but this experience deserves one. I…read morepurchased my vehicle from Suttle Motors a few years ago and included a tire warranty. Recently, at around 70k miles, I needed new tires and reached out just to understand my coverage. I left a voicemail -- no response. A week later, I called again and was transferred multiple times. When I finally spoke with someone, I explained I needed an oil change and wanted to discuss my tires. The representative immediately dismissed me and said tire replacement "is not a thing," without even trying to understand what I was asking. Because of that interaction, I took my business elsewhere (Sam's Club), where I received quick and professional service. I still went back to Suttle the next day for an oil change. I arrived at 7:45 AM and was still waiting after 9:00 AM. In total, I've spent over 4 hours across two days dealing with poor communication and long wait times. The issue isn't just the wait -- it's the lack of customer care, follow-up, and basic professionalism. This dealership needs to improve how they treat customers.

This location provided us with great, efficient service while coming in with short notice and…read morehaving us taken care of inside/less than an hour. Despite being about 30 minutes away, I'd strongly consider coming back again to get serviced.

i took my car for a in my radiator leaking they had my car for 6 days and when i went to pick-up…read morethe car got one block, and the car run hot i bring the car back they needed the car for one more day. I don't trust it and i was very upset when i had to come back to get my car and when i did as i was leaving one of the work said something smart but i kept going i get to my car one of the worker came up behind my car raising his motor in his car i pulled up and got out my car to what's up but he kept going pass me my wife and kid just looked at him i will never bring my car back there again. Now the manager Cody king has great customer service but his worker are trash.

mike is that dude!!! preciate you my guy. may god bless you and your pillow stay cold. thank you…read morefor your understanding and patience.

Stopped in the have a slow leak looked at Plugged the tire…read morefree of charge Another place told me that I needed new tires Discount checked the tread and said good for 30-30,000 more miles Trustworthy

First, I never write reviews. I look at them all the time, but rarely take the time to write one…read moremyself...I felt it was needed to offset some of the reviews I've read here... I recently relocated to Williamsburg and in the midst of packing up and selling my home, I lost sight of my car inspection. It was already over due. I called American Pride and they were able to get me in the same day and even helped me get back and forth to my hotel from drop off to pick up. I am a widow and often get hit up for 'added repairs and services'...(I think being a woman dealing with car things, makes me a target). Given some of the other reviews here, I was a little worried that would be the case. They couldn't have been more kind, were courteous and no added 'recommended services or repairs' were pushed onto me. Just a passed state inspection and ready to go. Thank you American Pride. I wanted others to know, that I DID have good experience and didn't get the usual hit up for add ons.

Trusted these guys for years until I started wondering about the services they were advising. I'm…read moreno expert on car maintenance and I didn't do the research I should have. Looking at an old ticket from 2024 I see they charged me $240 for a Wynn's Fuel Injection Flush Cleaning Service. Honda doesn't recommend it. They also kept my car for three days once. Fortunately I was able to work from home during that time, but not without cost. I switched to Crow's Garage. They're a tad less flexible but the service is more trustworthy.

While my family and I were traveling from out of state, we unexpectedly experienced vehicle trouble…read moreand found ourselves in a stressful situation. From the moment we arrived, Damian and his team demonstrated exceptional professionalism, integrity, and customer service. They thoroughly assessed our vehicle, clearly communicated the issue, and presented multiple repair options without any pressure, allowing us to make an informed decision. Their efficiency, expertise, and commitment to customer satisfaction enabled us to get back on the road quickly and with complete confidence in our vehicle. It is rare to encounter such a knowledgeable, courteous, and accommodating team. Damian and everyone at this Meineke location truly went above and beyond to provide an outstanding service experience. I highly recommend this Meineke to anyone seeking honest, reliable, and professional automotive care. Thank you, Damian and the entire team, for turning a stressful experience into such a positive one.

Great customer service from Damion! He was able to fit me in right away to get my car checked out…read more Thank you

The dealership was great the first two or three times I used them…read more Then, I had a serious issue with my car that needed some technician/mechanic time (replacing my hood opening cables). Was quoted 4 hours of labor. I did some research and learned that the whole replacement should take about 2 hours. I questioned the 4 hour estimate...told 4 hours "because we don't have this issue very often so had to look in the book." Repair time took 2 hours and they still charged me for the 4 hour estimate....$480 more than I should have had to pay because of the estimate. Did not credit me back any time/labor. To add insult...the check-out clerk yelled at me saying "this is what you agreed to" causing other customers to look at me & make me feel highly uncomfortable. If using this dealership for maintenance/repair....question estimates/quotes to make sure you will only pay for work/parts/time that ACTUALLY happens ! And, you get credit for time/estimate not used!

My experience at the new Kia location was absolutely wonderful. The staff was very polite when…read moreanswering all the questions I had. I had some service done on my car and it was smooth and quick. Definitely recommend!