Laura is a ROCK STAR!! My boujee car is not used to the cold and also has the original battery…read morewhich was coming up on its 6th year...so, new year - new battery and my car is happy again! Not only was I so impressed that a fellow female was going to install my battery (girls rule!)...she also let me "help." And by "help" I mean she patiently listened to me telling her all about the video I watched about how to install the battery as I hovered over her asking a bunch of questions. I realized this is probably why my husband prefers I not always "help"... Laura was very kind, entertaining my curiosity and accepting my attempt to try and project manage the effort. I can't help it...I'm a Project Manager in real life and it spills over at inopportune times. Laura was a trooper though and did all of this in the freezing cold, making it look easy! Not only will I be an O'Reilly customer for life...I highly recommend the Merrimac Trl location in Williamsburg! Ask for Laura...you won't be disappointed!

I have dealt with this business since it opened. It is close to my home, that is why I gave it a…read moretry. Every time I enter I am welcome by someone waiting on in a short time. The store is always in an an organized order and items are identified with visible signs. If you have trouble, the staff are there to assist. I have always be satisfied with their products and servics. They also honor our military and Veterans with a discount. I highly recommend O'Rileys to all.

Awesome workers that are honest and will come help you. We needed coolant and they came out to…read morecheck and recommended what we should get. NOT the most expensive but what they would use. They told us how to use it and wait for the car to cool before. Very informative and nice.

Amazing customer service. I came in to get wind shield wipers for my car. Not a big deal for some…read morepeople , but first time experience for me. Anyway Tim , immediately greeted me when I came in the store and helped me pick out the right style and size wipers. Another lady employee walked by and also said Good Morning while Tim was getting the wipers. Tim put on the wipers on within minutes. I will highly recommend O'Reilly Auto Parts store in Yorktown, because their customer service is awesome ..

Stopped in the have a slow leak looked at Plugged the tire…read morefree of charge Another place told me that I needed new tires Discount checked the tread and said good for 30-30,000 more miles Trustworthy

Round 1-I recently visited Discount Tire in Williamsburg, Va with a scheduled appointment for a…read moretire rotation. I waited 15 minutes to be greeted/assisted by Dave. The customer service was lack luster at best and I was told the wait would be over an hour. My keys were not taken and no one inquired about my wheel lock. Upon observation, there were other customers in the waiting area that were complaining about the wait time. Due to another scheduled appointment, I left before I could receive service. Round 2-Came back the next day with another vehicle holding for a better experience. Nope! Waited one hour and 5 minutes before the vehicle was taken back for a tire rotation with a scheduled appointment. No one mentioned a wait time or checked in with us during the 65 minutes before the vehicle was taken back. The wait for the tire rotation itself was 45 minutes. Making the total time about two hours. I'm not expecting NASCAR times for a tire rotation, but at least a timely service is appreciated. Also, other customers were complaining about their wait times and some even walked out. The customer service and wait times are a problem at this location. I've never had to wait this long or dealt with the lack ok engagement by the staff here or at any other Discount TI would understand the environment a little more, if the staff communicated with their customers. In the future, my appointments will be made at another location.

While my family and I were traveling from out of state, we unexpectedly experienced vehicle trouble…read moreand found ourselves in a stressful situation. From the moment we arrived, Damian and his team demonstrated exceptional professionalism, integrity, and customer service. They thoroughly assessed our vehicle, clearly communicated the issue, and presented multiple repair options without any pressure, allowing us to make an informed decision. Their efficiency, expertise, and commitment to customer satisfaction enabled us to get back on the road quickly and with complete confidence in our vehicle. It is rare to encounter such a knowledgeable, courteous, and accommodating team. Damian and everyone at this Meineke location truly went above and beyond to provide an outstanding service experience. I highly recommend this Meineke to anyone seeking honest, reliable, and professional automotive care. Thank you, Damian and the entire team, for turning a stressful experience into such a positive one.

I recently visited Meineke for a simple service on my car, expecting professionalism and quality…read morecare. What I received was the worst customer service imaginable. Initially, I came in for brake pads and an oil change. However, I received a call from Jeremy, who informed me that they had broken my brake sensor, which would delay my pickup. While frustrating, I thought, "Okay, things happen." Fast forward to the following week when I returned to pick up my car. Jeremy was nowhere to be found, and I was left dealing with a rude mystery man with no name tag. He claimed that my calipers had been replaced, which I knew was false. As we reviewed the receipt, I noticed I was being charged for the brake sensor that they broke. The mystery man insisted that I had to pay the full amount and promised to call me the next morning after he spoke to the service staff. Spoiler alert: no call came. When I reached out the next day, Jeremy refused to answer my questions, and Daniel acted as a middleman, spewing blatant lies. He claimed the sensor was never broken and that they had to "move numbers around" on my bill because of an alleged discount. To top it off, he had the audacity to say that the sensor was already broken when I brought the car in, despite Jeremy's earlier admission of their mistake. The brake light had been off prior to my visit, so Daniel's excuse made no sense. After refusing to talk to me directly, I was told, "Do whatever you want! Call corporate, it doesn't matter; our business is done, and your money is spent." This was said by Daniel, with Jeremy coaching him from the background. I paid over $1200 for subpar service and left feeling disrespected. As an active duty Air Force officer, I expected better treatment from a supposedly reputable establishment. I would not recommend this Meineke location to anyone.

Great service and good price. I brought my son's car in to get the muffler hangers replaced so it…read morewould pass inspection. The got it done in a couple hours without an appointment and only cost $60.

I got a muffler put on my car that I bought off eBay here. They did not have a problem with it at…read moreall, and even kept me somewhat involved in the process, by asking questions to see what I wanted. Service was even pretty quick... I was in and out of there in no time. The guys there that I talked to we friendly too. Only downside is now I have a car without a CAT, so now they are no use to me. But that's not their fault, and when I did get work done from the they were fast, friendly, and affordable.

We had a great experience this week when we purchased a 2024 certified preowned Honda CR-V. Our…read moresales associate, Kylie Pinder, was accomodating and knowledgeable and so easy to work with. I highly recommend both Williamsburg Honda and Kylie for the sale!

We take our Hondas here for maintenance and repairs. The crew is friendly, and our vehicles are…read moreready when promised. Prices are mostly competitive with the AAA garage down the street. Sometimes you also can find a 30 off Local coupon for some savings.