On the morning of December 31, I discovered that I had a bit of a problem and needed help. I had a…read moredead battery; in fact, it was so dead that I couldn't even unlock the doors with my key fob. To make matters worse, I had backed into my parking space, so towing would be quite difficult too. I don't know what I would've done had Colonial Towing not helped out. The gentleman who helped me absolutely refused to give up until he had unlocked the car and jump-started the car for me. I hate that I can't remember the man's name at the moment, but nonetheless, I wanted to sing his praises and compliment Colonial Towing for employing such a pleasant, helpful, knowledgeable staff. All the best, Floyd R.

Wow, so fast, friendly, and efficient! We called for a tow after a nightmarish experience with a…read moredifferent towing company who never showed up. Colonial Towing answered the phone immediately, sent out a truck right away, and the driver handled everything SO quickly and professionally. It could not have gone smoother. Thank you so much!

Broke down on I295 S Saturday night near exit 31A-B. One company I called was outrageously priced…read morefor 25 mile tow service. I thought of Bob Alley from way back when. Owner was very responsive as well as his crew. Richard came to my rescue. He was very professional, kind, and understanding. Real nice man! He made my situation much less stressful. I definitely recommend Bob Alley from West Point. Thanks a million for the great experience! Drivers...Please slow down and give 1st responders the courtesy of moving over so they can do their job safely especially on the interstates at NIGHT.

We recently had a tire blow out on Rte. 64. We contacted AAA, who failed to show up after we waited…read moreon the side of the road for nearly 2 hours, and who offered no guarantee of when someone would arrive. We gave up on AAA, and contacted Bob Alley Towing, who responded in less than 30 minutes. Their technician, Richard, did a terrific job in changing our tire and getting us quickly back on the road. He was professional, friendly and highly skilled. He also provided us with valuable information. And, we were pleasantly surprised at how reasonable the cost was for such excellent service. Thank you, Richard!

I called Cousins towing to tow my car from one shop to another. Russ was my tow-truck guy. Upon…read morearrival, we had a conversation about my vehicle and Russ assured me that he would take great care in transporting my vehicle to it's destination. Russ stood on Business! He transported my vehicle to it's destination with zero issues. He performed his duties in a Professional manner, unlike OTHER towing companies I have had the unpleasant experience with. 10 out of 10 for me and my experience with Cousin's towing. Thank You, Russ, for a job well done!

Called friendly conversation, and quick arrival. The driver was cool and polite, even got my…read morevehicle where I wanted it in the yard. Will be calling again, if I need another tow.

Class A Service…read more Everyone in the building did an excellent job working with me and my car after I had gotten into an accident. While it was significantly over estimate - I don't exactly blame that on their end. My car just has expensive parts, and they did what they could to bring down those costs. Cliff worked with me for the majority of the time, and always clearly explained all of the details for me. the paint and body work certainly came out mint! As for their warranty: I had both a cosmetic and mechanical issue. There were some small scratches from putting the grill back in, and they fixed those without a problem. Mechanically, there was a transmission fluid leak from the radiator. While I did not notice it for quite some time, when I did the entire staff worked with me and my schedule to fix it as soon as possible, I was impressed with how accommodating they were. And, they did end up repairing the issue as well, everything seems to be OK as of today. Overall, the store is extremely consumer centric, with professional staff eager to accommodate and ensure that everything is perfect.

Overall, the repair quality was pretty poor. The customer service itself wasn't bad--everyone I…read morespoke with was kind and polite. However, after waiting five weeks past the original estimate, my car was returned with a crooked door, scratched tail lights, and a sloppy paint job that started chipping just a few weeks after they painted it. They did take the car back, but again kept it longer than they estimated. They fixed the door for the most part and repainted the areas that had chipped, but there are obvious tape lines and the finish has an orange-peel texture.

Impact is one of those reliable and honest garages you hope to find. The owner Pete runs a business…read morethat takes care of its customers and I've never felt that they were doing anything I didn't want them to do, that they weren't telling me the whole story, or that they were pushing services or repairs that I don't need. I'm not someone who cares much about cars - I'd prefer not to have it - but I know Impact is going to help me keep it on the road and keep me and mine safe when we're in the car. If you're into cars, I do gather that the owner knows more than a thing or two, so you'd probably enjoy talking with him. More than once as I've been waiting for my car to get a routine fix, I've watched Pete, his daughter, and other staff interact with customers and it is always reassuring to see that they treat people and their cars' problems well. You also have to appreciate someone who will be honest with a drop-in customer who has never been there before to tell them that the wait for an oil change is about an hour and if they want to go to a national chain, it is located nearby and he gives them directions. It doesn't appear to be done out of not wanting the business, but to make someone else's day a bit better (even though I want to pull the potential customer aside and tell him he should really wait the hour for an oil change at Impact). Well, perhaps Impact just has a backlog of other work to do, but the point is that they are honest about it and don't promise to have someone in and out in 30 minutes and you find yourself still there 90 minutes later. The upgrade of the waiting area: new paint, new chairs, and a TV was a nice touch that I can appreciate.

Impact fixed my truck. I had installed the spark plug wires how the Haynes repair manual directed,…read morewhich was incorrect, so the engine would not start. I had it towed to Impact for repair. Two days later I was billed $255 to arrange the wires correctly. No other work was done, apparently. I am not going to give them my business again.

I have been using this towing company for years. They are the only ones I will let tow my vehicles…read more They are the most honest and professional men. I've always been please with the prices to. I recommend Mike and Rich to anyone needing a tow. Love you guys, y'all are great!! Melissa Cawthorn

I needed my truck towed from Chester to Prince George (Disputanta) so I called early Tuesday…read moremorning and was told that there were two trucks already out, one that would be finished around 8:14 and another around 9:30, and would be the slotted into the next slot. I received a call from the driver, and I'd say maybe an hour later, the driver was arriving at my location, ready to tow me. Ironically, the driver was familiar with the area that was going to, and was pleasant to converse with. My truck was safely towed from one city to the next, at a relatively good price. This may be a small tow company, their customer service and excellent service will ensure they not remain a small business for ever! Good job guys!

They did a professional job of towing but the driver was very unfriendly and took a long time to…read moreget there.

These people are absolute scumbags. My father was falsely arrested and had his car towed to this…read moreplace. They charged him $450 for the initial tow and then $100 a day for storage. Which is against the law in Virginia. The most they can charge for a tow is $210 + $30 if the tow occurs late at night not during normal business hours. Also, the most they're allowed to charge is $50 a day. They charged double. They saw my father was in a terrible situation and tried to take advantage. What they're doing is extortion. They will be getting sued for this

I've always had a good experience with this company. The concern from this company that impresses…read moreme the most is, they are very concerned about safety. One of the first questions is: Are you safe, are you off the road? This really impressed me. ** Price is always reasonable. ** I highly recommend them. ** I give them 5 stars!

The service I received from this company was outstanding, from the appointment setting to the tow…read moreitself. I highly recommend them for the quality of service and the fairness of price. You will not wrong!