Excellent service ! My vehicle was serviced and they got me on my way within a couple hours…read more I will return whenever maintenance repairs are needed............ Thanks

London Bridge Auto did a great job and provided me with Military discount. Thank you!read more

First, I never write reviews. I look at them all the time, but rarely take the time to write one…read moremyself...I felt it was needed to offset some of the reviews I've read here... I recently relocated to Williamsburg and in the midst of packing up and selling my home, I lost sight of my car inspection. It was already over due. I called American Pride and they were able to get me in the same day and even helped me get back and forth to my hotel from drop off to pick up. I am a widow and often get hit up for 'added repairs and services'...(I think being a woman dealing with car things, makes me a target). Given some of the other reviews here, I was a little worried that would be the case. They couldn't have been more kind, were courteous and no added 'recommended services or repairs' were pushed onto me. Just a passed state inspection and ready to go. Thank you American Pride. I wanted others to know, that I DID have good experience and didn't get the usual hit up for add ons.

We were first time customers, car a/c blowing warm air. In by 8am called before 5pm the car was…read moreready. Picked up the car and a/c was blowing cold.... next morning a/c blowing warm again. Called in and they were unable to fit us in for 5 days ? In at 8am ... shortly after a call with um, ya need an $800 hose, um ya no we can't provide a detailed estimate.... um, yeah parts take 6-8 days. Honestly, I lost any confidence this business had the skills to provide this service. I took the vehicle elsewhere ... there diagnosis completely different with a written estimate detailing the condenser as the worn part, the part was ordered and installed in less than 3 hours at about half the cost, with a written warranty. I went back to American Pride Automotive, with the rusted worn condenser and asked for a refund of the $276. misdiagnosis and repair that they claimed to have provided and the Service Director could not for the life of him admit to his businesses failure. So, I gave him and honest chance to save a customer and instead has lost any chance at our business, but for $276 he's bought a lifetime of bad advertising for American Pride Automotive to all our family and friends. I looked at the other reviews for this business and see it's a pattern.... that's a shame.

We were traveling from Pennsylvania and experienced a breakdown. The tow provider steered us to…read moreWilliamsburg Automotive and as it turned out this was terriffic. Of course breaking down out of town is a scary experience, but after the treatment we received we knew right away we were in good hands!! NOW PAY CLOSE ATTENTION !!!!!! I am in the automotive business and knew what broke and how much it should cost to repair. Williamsburg Automotive charged less than I would have for the same job !! Thank you Brian for being a shining star to our industry.

This place does thorough work at reasonable prices. Explained things in detail and I didn't feel…read morelike I was being taken advantage of with extra services, as I've felt at other places because of being a woman.

Had my 2016 F250 recently there. The mechanic and shop manager were great. I had the dreaded…read morecheck engine light pop up and the mechanic found the issue and they were able to order the parts and get me fixed up. As a new issue came about they showed me what it was and discussed what was needed and why. I'm also traveling from out of state & both of these gentlemen were knowledgeable and upfront with the costs. Having waited for the repair work to be done I heard the manager tell a customer that they didn't need a replacement because the items had plenty of life on them. He didnt upsell the customer and IMO took care of that customer by being honest. The cost for the work was fair and if I have another issue (hopefully not) I will use them again.

The oil change went well. I have confident in going there and getting the work done.read more

The owner, Bill Kessler, is an honest and sincere business man who understands your vehicles needs…read moreand describes the issues in a very detailed way which helps the owner make a wise decision on their vehicles repair options. Highly recommend this business.

Kessler automotive is the best auto shop in Toano and Williamsburg!! Extremely honest & fair in…read morethere pricing and repairs! They saved me Hundreds of dollars on my AC repair and after being miss quoted by several other shops I will only ever Recommend and bring my Vehicles to Rick at Kessler! ALSO after picking up the vehicle my fiancé drive home and she informed me that the check engine light also went off. My check engine light had nothing to do with my AC compressor. My Honda Pilot had been running rich (gas to air ratio) ever since I bought it and they adjusted my valve ratio free of charge!!! These guys are Great!

Insanity ensues!…read more Look, I get it... a shop has the right to make a profit on the parts they install. However, there's an honest profit, and there's a "bend over, son... this won't hurt too much." I'm looking to have a clutch installed in an old truck of mine. It's not out yet, but I fear it's on its way. It's no longer a daily driver, but it's still a good, solid, clean, reliable truck I'd like to hang onto. So, a new clutch is in order. Now for those of you who are mechanically inclined, you know this isn't rocket science, but it's still a tall order. In fact, a few people reading this might even know the knuckle damage required when replacing a clutch laying on your back in your driveway. Can I get a witness? Yup... me too! However, that was a few lifetimes ago. It's a lot of work, and it requires a lift, a tranny jack, and some elbow grease. None of which I possess these days, so I'd prefer to take it to the pros. Here's the glitch. Labor? 600 bucks! Yup, 100 dollars an hour. That's pretty much the standard these days, I get it, and I can swing it. The parts, on the other hand? Crook city! Flat out extortion! Look up any clutch kit at any auto parts store. They're all right at 245 bucks. That's retail, mind you. There's already profit figured into that price. A shop like this would pay wholesale. Now I don't claim to know what that is, but I bet this shop could buy that clutch kit for right at 200 bucks. So, though math isn't my strong suit, that's about a 20% markup. So, without lifting a finger they make money. I can see them charging even more, maybe dialing that baby up to 300 bucks, which means they just made roughly 100 bucks without lifting a finger. Are you following me so far? Great! Now guess what they wanted to charge me? Go on... take a stab! Wrong! Try again! Wrong! Try again! Wrong! These jack wagons wanted to charge me 622.50 for a part that costs them 200. A 400 dollar profit on a 200 dollar part. What do you all call this? Capitalism? Hey, I'm a staunch supporter of it! But this ain't your average joint trying to make a few bucks, this is flat out dishonest BS! When discussing that on the phone the lady didn't have an answer, so she passed the buck to someone else. He tried to spin some crazy BS about some 1.8 markup range, which he couldn't elaborate on. 1.8 times the value? Again, BS! They're already making a profit between wholesale at 200 to the recommended retail value of 245. On top of this they charge a "shop fee." Ok, however you want to spin the cost of shop rags, grease sweep and so on, I get it. But the lady said it's based on a percentage of the parts' cost. What??? What kind of crookenese is this? The more expensive the part, the more they charge you. It has nothing to do with the actual supplies used, because that would be based on how long the job took. Just so we're all understanding this scam, a 2,000 dollar transmission would require twice as much shop supplies as a 1,000 dollar transmission? How? Impossible! Here's the deal, I'm pretty sure Mr. Transmission is a franchise. It's an independently owned franchise. If it were a corporate owned store some integrity would be present. However, since it's independently owned, the owners can gouge the livin' hell out of people all they want. I really wish the franchise folk at the top would read this. I'm pretty sure they'd frown upon this horse $hit! Folks, don't reward them with your business, they don't deserve it. Cheers!

They were recommended to me and I am so pleased. The manager in the office was so pleasant and…read moreknowledgeable. I wasn't entirely sure how to explain my issue, but she was kind and made sure that they understood what I was trying to communicate. I knew there was definitely something wrong with my vehicle and when they couldn't replicate it, one of the mechanics/technicians gave me a call. I explained when the issue would occur and he was able to identify the problem and fix it. My car has not shifted into neutral since! This was the third location that I had taken it to...third time was the charm. Very fair pricing and offer equal or better quality compared to a dealership (which was one of the places I had taken it to).

My go to for all kinds of repair. Pricing super reasonable and they're so reliable. I've had them…read moredo every bit of work I've needed for months, clutch replacement, wheel axels replacement, headlight assembly, tail light assembly, and much more. They work quickly and quality of work is amazing. They've never steered me wrong. Seriously amazing business with great employees. (Also never made me feel like shit about getting all this work done on my 200,000+ mile car that I have an emotional attachment to, like other shops)

This shop was a life saver!!! They found me a tow company when I was stuck at Busch gardens fixed…read moreme car in no time which allowed me to make the 5 hour ride home all reasonable price with great communication! I can't even find service like that in my home town!! Highly recommend

These guys are beyond professional. Great service and reliable work. They kept me up to date on…read moreevery portion of work I had done on my 2017 F150. In my honest opinion as a consumer, this is a business that has my respect and good faith in their work and word. Check them out the next time your vehicle needs some TLC

The repair was a quick money grab. Over charged for the part. Think long term not short term...read more