Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

European Cars of Williamsburg successfully did a difficult job on my 2009 Bentley. They…read moredemonstrated a thorough knowledge of the car when most shops won't even work on them. Best yet, the job was done earlier than expected and below the estimate! As a surprise side benefit, the finished car looked better then anytime since it left the showroom floor. A great job! Thank you!

I had my cars serviced at European Cars of Williamsburg for over 15 years, and I will never…read morerecommend them again. They use cheap parts that do not last, forcing you to pay for the same repair multiple times. Funny how original parts can last 75,000 miles or more, but their cheap parts last a tiny fraction of that. In the worst case scenario, I lost my VW Passat when their cheap timing belt broke 25,000 miles prematurely, destroying the engine, the timing belt I had paid them TWICE to replace to avoid this exact problem. They shrugged and did not care. Unfortunately I still had not learned my lesson about their cheap parts. In the second worst case scenario, my BMW's fuel pump failed in 2022. What should have been a one-day fix turned into nearly two years of utter frustration with my car randomly stopping in traffic because of their crappy fuel pump. I was forced to have the car towed at least five times, each time they assured me it was fixed. So then on Mother's Day weekend 2023, my car stopped in Philadelphia. I had it towed again. This mechanic told me the cheap Chinese pump was zip-tied together to keep from falling apart. He cobbled it back together so I could drive home. Once again, Gus and Chris swore up and down they would replace it with a real pump. Sure. Sure they did. The next time the car randomly stopped, I had the car towed to German Autowerks in Yorktown, where those mechanics removed the fuel pump and showed me the QR code that went straight to a Chinese company. I paid again to have a real German BMW fuel pump installed, and my car has not randomly stopped since. I cannot stress enough the utter frustration and danger of my car randomly stopping in traffic solely caused by the cheap fuel pump installed by European Cars of Williamsburg. I used to think it was so nice to support a family business, but they did not care how much money, frustration, and danger they caused me and my family. They cost me so much money! I now question every part they used in my cars, and I absolutely will never trust them again. I also question their inspector, because my Volvo had an issue with the handbrake, which European Cars of Williamsburg repeatedly passed inspection, but German Autowerks told me the handbrake was frozen and non-functional, which is what I thought. I also paid European Cars of Williamsburg twice to replace the windshield wiper motor on my Volvo. Just waiting to see when that quits again. Beware.

The main reason I am giving 5 stars is because of the integrity with which the work is done. I…read moredon't feel that anyone has tried to up-sell me, or have me do unnecessary repairs to my vehicle. The turn around time is very reasonable. I noticed too that even when Bobby, the owner, isn't in the shop, his employees still check-in on me while I am waiting for me work to be done. The last time I was there, I had to wait half an hour or so for a part to come in. While that employee was taking care of that, another one came and asked me if I was doing okay and being helped. That's really good service, and it's nice that he thought to do that even while his boss was not there to see that. I don't know if they still offer this, but when I first starting using Leading Edge Auto last year, they offered a warranty through TechNet (which I did use once.) Definitely my mechanic of choice.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.

Bobby's is the best ! The other day my tire blew out on rt 17 - I live 30 minutes away - Bobby…read morehimself came to the rescue - ordered 4 tires and gave me a ride home to wait. Over and above - the staff are ver knowledgeable especially Amanda - I'll be going back for all my maintenance and service needs. Vickie

I have been dealing with Bobby's Auto Service Center since he got started in his own business…read more Bobby and his crew are experienced auto technicians that truly care about their customers. From State Inspections and oil changes to major auto repair they can take care of your needs. Reasonably priced and quality service. Quality service is not cheap and cheap service is not quality work. Just to let you know this is a prime spot for state inspections and it is first come first served so there can be quite a wait at times but at least they are not the type of shop that is just out looking to rip someone off by telling you need work that does not need to be done. Make sure you give Jasper some love when you go by there..

They are the best,trust worthy,and the price very reasonable and fast thank you againread more

Always able to get straight answers to my questions and reliable, trustworthy diagnosis prior to…read moreservice or repair work. All you could ever want in an auto service center.

I took my 1985 F150 here because the exhaust was unsafe, and the fuel gauge was not reading. they…read morere-fabricated and considered the exhaust so it is now safe. the staff is nice and they provided an uber to and from the shop because I didn't have a ride.

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my…read morecar here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere.

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

I called on a Friday to make an appointment for an oil and filter change, and was able to drop it…read moreoff at 8 am the following Tuesday. The shop opens promptly at 8. Ed recognized my voice when I dropped my car off and I signed his log book and left my keys less than 5 minutes later. I received a phone call from Ed a little over an hour later that my car was finished. Total charge: $90. Quick, professional, efficient, and cordial!

The good: they fixed one part on my car that they determined - caused my car to fail inspection…read more The bad: after they fixed that part, they failed it again saying they wouldn't let my car pass inspection for two additional things that they hadn't previously identified. And when he asked who had inspected it before and told me what I needed to fix, I told him that HE was the previous inspector- and he became indignant- saying he will fail it again. No, I will not come back and patronize this place. I will also actively discourage my friends and family from patronizing this shop.