I've called them three times looking for a rental. They never have anything available, claiming…read morethat they still have cars in the shop. I can't recommend a service that can't provide the service they advertise.

When I got in a car accident and needed a car the next day to get to work, B & W was there when I…read moreneeded them the most! Unlike other car rental companies in the area who could only offer me a car later that afternoon, B & W had a car ready and at my apartment that morning! Bill is very friendly and goes above and beyond to make your rental experience as easy and painless as possible. When my car wasn't fixed in time, there was no problem extending my rental contract. When I couldn't return the car during business hours because of my job, Bill even offered to meet me whenever I could make it and gave me a ride home as well! And the pricing really can't be beat! If you want an extremely pleasant and hassle-free rental experience, then B & W is exactly what you're looking for!

I struggle with this Hertz location. First of all, it's a 30-minute walk from the Amtrak station…read more Secondly, the car that I was given smelled strongly of cigarettes masked with cheap perfume. When I confirmed that the car is non-smoking, the staff member said it is despite the obvious smell. Driving it around left the smell on my clothes. To their credit, the check-in process was very smooth. The worker was very efficient!

They don't have any cars that they say they do in their inventory. You can book something online…read moreand get a guarantee, then show up and they don't have the car or anything similar. Would not go here. I booked over a month in advance and couldn't get the car I was "guaranteed" to get.

I had to rent a car on short notice due to a mechanical failure on my car…read more I used to rent from the Enterprise on Richmond Road where the customer service was excellent - once I needed a sedan for a couple of days, when I showed up for the car, the manager informed me that the sedan was not available, but he brought in an SUV from Newport News and upgraded me at no extra charge - did I mind? That's good customer service! The Richmond Road location closed for good during Covid, I was forced to use the Merrimac Trail location shortly after to transport an elderly woman to MCV - I wanted to give her a comfortable ride in something other than a sports car. Showing up with a confirmed reservation, I found two zombies sitting behind a counter who informed me that there were no cars available because there were eight cars sitting in the parking lot which needed oil changes. Fast forward to this year and I needed a car in a hurry, and was not looking forward to trying the Merrimac Trail location. When I walked in the door I had to check to make sure I was in the right business - it was staffed with energetic humans who were taking care of multiple customers in what seemed an efficient and professional manner. My reservation was confirmed and I soon found myself in the car I wanted, the return was equally efficient. No hassles, no fumbling, the zombies had been returned to their crypt, everyone had a brain and could communicate, all I all a very positive experience. Will definitely try them again.

I am going to copy and paste my husband's Google review about this Enterprise location since I am…read morethe one with a Yelp account. And this is exactly what happened. "One star. And that's being generous. If I could give zero stars, I would. What's ironic is that my wife previously gave this location five stars because we've always had great experiences here. We are repeat customers who have rented from this location regularly for years, so for me to be leaving a one-star review says everything. This review is about one person: the manager, Peter. We arrived about an hour early for our reservation. The only reason we didn't adjust the pickup time in the app was because doing so would have caused us to lose the free rental day we were redeeming. In the past, picking up early has never been an issue. Staff simply adjusted the return time and moved on. We were told it would be a few minutes, which was completely fine. I waited patiently while another customer was helped. When we later asked if a vehicle was available, the response we received was, "Sheesh, y'all can't wait? Y'all appointment isn't even until 4PM." At that point, it stopped being about the rental and started being about the attitude. A vehicle was available. Peter even walked toward the vehicle with the keys. Then, after we questioned the way he was speaking to us, he abruptly changed course, said Nate would handle us instead, and walked back into the office with the keys. The entire interaction felt petty, confrontational, and completely unprofessional for someone in a management role. Yes, my wife eventually called him an a-hole. She said it after the interaction had already escalated and was not initially speaking directly to him when she made the comment. That doesn't excuse the language, but it also doesn't erase everything that happened beforehand. After Nate attempted to complete the rental, Peter came outside and announced he was canceling the rental because my wife had cursed at him. When asked whether that was Enterprise policy or his own policy, he stated it was his personal rule. As a result, we left without a vehicle and had to make a completely new reservation for the following day. To make matters worse, the free rental day we redeemed remains tied to the original reservation. What I found interesting was that once my wife began recording, Peter's tone noticeably changed. A video of part of the interaction exists and has been preserved. Corporate has already been contacted, and we're awaiting a response. I sincerely hope Enterprise reviews any available security footage and fully investigates what occurred. The rest of the staff deserve five stars. Nate, Baylor, and the other employees we've dealt with over the years have always been professional, respectful, and helpful. We will continue renting from this location because of them. What we won't do is rent when Peter is on duty. Enterprise deserves better from its management."

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.

I am a loyal Emerald Club Member that often travels for work. Consequently, I have been renting…read morefrom this location for some time. Initially my experience was horrible, full of frustration and having to deal with completely unprofessional and incompetent representatives. The personnel in the parking kiosk were pleasant enough but when no cars were available for my reservations they were uncaring of the situation. The on site managers mirrored this attitude which only made things worse, causing long aggravating delays. I called, notified and filed complaints with no resolution. You see a refund for a rental was not satisfactory because the vehicle was rented to get safely to meetings on time. Thus far, I'd been delayed by "no rental" availability, disgusting, dirty, smelling of cigarrette automobiles that were over the company policy required miles, lack of empathy from employees, non-existent management, or poorly trained and inexperienced on site leadership. Anyway, the last few months I noticed a change in personnel that has resulted in vast improvements in customer service, efficient rental pick up/drop off, variety of vehicle types, friendly attendants, informed and professional leadership and a dependable CLEAN vehicles with low miles (Emerald Club Policies). My experience with this particular National Rental site has gone from terrible to fantastic. I'd like to credit one person in particular, his first name is Cameron and he alone has made a significant and positive change. In my opinion, his commitment to improving this site and bringing value to that particular National Rent A Car team, is worthy of recognition and praise from their corporate office. In his steps, I've noticed that other personnel have followed and now I see them striving for excellence, on par with the National Car Rental reputation. I strongly recommend becoming an Emerald Club Member and this National Car Rental for your needs.

The 3 people working today can only be described as "nasty" and "very unprofessional"! They…read moreactually overbooked cars ( I heard one of the workers state that) and cancelled my reservation. When I asked "who" cancelled my reservation, the nasty girl (definitely not a lady) said she "didn't know, it's just cancelled". I confirmed with National Customer service, as well as my travel company that the reservation had not been cancelled. After my second conversation with Customer Service, I learned that my formal reservation wasn't cancelled until about 4 hours after my encounter with the staff. The cancellation happened at the local level. Was told that District Manager would be calling me and finding me a car would be priority.... That has not happened. I'm an Executive Elite client with National but definitely going to look at other rental car agencies if this type of customer service is allowed. My coworker communicated that he had same experience when he flew into to Newport News. This morning I received a generic response to my google review; however, it takes you back to the same number I called for resolution snd a chat page!!! So still no call from a human or resolution of issue... Also- online it's showing car availability!

Great Customer Service Great Cars! Highly Recommended. Will Definitely Be Returning When I Need A…read moreRental

From the owner: We specialize in car rental.read more

TNT auto rental is honestly the easiest it's gonna get. They got me a car in no time for the best…read moreprice I could find.

I'm gonna keep this short & sweet. TNT Auto is amazing like 8th wonder of the world amazing!! They…read morehave literally taken the burden of booking a rental car (which I do alot for work) and turned it into the easiest experience ever. They personally drop off and pick up the cars from your house and send over a receipt via email. The staff is so pleasant and accommodating they get how busy I am and tailor their communication style to meet my needs!! Five Fabulous stars for TNT Auto, check them out!!

Received a call the night before I was supposed to pick up my rental to confirm. I called back but…read morethey were closed. I called the morning of and confirmed everything was good to go, was told yes my rental was confirmed. Went to pick up my rental on my lunch break and was told "my boss left a message to tell you we didn't have any yesterday". I said no and I called back and confirmed, she then proceeded to tell me well you can just book through the airline or something. I said no my husband is about to bring my dog to NC for surgery TOMORROW and I made the reservation on Saturday, I don't have time to run around. Asked if there was anyway she could contact the nearest location to have a car brought out and was told no. This isn't the first time I've tried to rent a car from this location and the rental was confirmed and then they don't have it. I would give 0 stars if I could. Now I'm stuck with no car and a 7 month old because I'm fairly certain they gave my rental away to someone else. As I was pulling in the parking lot someone was picking up a VW Jetta that I have no doubt was meant for me. Furthermore, they could have called me this morning to let me know and didn't .

Second time where we've placed a rental and last second it gets cancelled on us. Both times we've…read morereceived calls late in the day saying they are calling to confirm only to call back and them be closed and show up and be denied. Staff super unhelpful and told us best bet is just go somewhere else.

All I can say is these guys . They tried to to block my photos that kind of nonsense speaks volumes…read moreas a company, a review is strictly a encounter or experience for others to see , so here we go again Mallory bishop is amazing no problems there I left my car for a repairs and when I received it back blown to smithereens. Ray Charles could see the damage to it ....I talked to Mr. James Bridge, who was unapologetic unprofessional and told me there's no way I can prove it , then a proceeded to tell me the story about how they damaged cars and they had to pay out money to fix those cars so I'm thinking what's so different. I have my opinion but no proof so I'll keep it to myself. Mr. Bridge told the Deputy that he would take care of everything and reach out to me personally to address the damage to my vehicle that was a lie cause I after I told him. They went radio silence on me. The Deputy wrote that in his police report. They have no class and no character and I will continue to speak my truth no matter how much you try to blur my pictures.. make sure you take pictures of your vehicle before it goes in for service or repairs cause it may not come out looking the same way.

I have been having my Porsche, Mecedes GLA and Mercedes GLC 300 inspected here for the last 4…read moreyears. My wife's GLA expired and I called to get an appointment. They could not see me for a week. I drove over and talked to Trey Kight, at service desk. I ask him if he could call me if he had a cancellation. He said,"Do you have the car with you?" I did and he took it right in. 30 minutes later I was out the door. Trey and Loyalty are unbelievable in my book!