I've called them three times looking for a rental. They never have anything available, claiming…read morethat they still have cars in the shop. I can't recommend a service that can't provide the service they advertise.

When I got in a car accident and needed a car the next day to get to work, B & W was there when I…read moreneeded them the most! Unlike other car rental companies in the area who could only offer me a car later that afternoon, B & W had a car ready and at my apartment that morning! Bill is very friendly and goes above and beyond to make your rental experience as easy and painless as possible. When my car wasn't fixed in time, there was no problem extending my rental contract. When I couldn't return the car during business hours because of my job, Bill even offered to meet me whenever I could make it and gave me a ride home as well! And the pricing really can't be beat! If you want an extremely pleasant and hassle-free rental experience, then B & W is exactly what you're looking for!

Made and confirmed reservation for pick up in Williamsburg, VA today and return tomorrow at…read moreRichmond airport as a way to get me and my 85 year old mother to the airport to return to California (where I have a car rented from Hertz for a month). This office called this morning to say "I'm giving you a courtesy call that your call will not be available today" because they had had rentals. extended. This happens, of course, but when I said that Hertz had 8 hours to get a car to him, he simply repeated that. When I insisted politely that I booked with Hertz because it is a national company and had 8 hours to move a car (so that we didn't have to spend hours making new reservations and driving around driving around) he hung up on me! I sure hope the call was recorded.

I would give them minus stars if I could. I Booked a 7 person SUV 2 months ahead. I Needed a…read morevehicle for 7 people. I checked along the time frame to make sure all was well and they sent updates and reminders but when I arrived to pick it up (two days before Christmas) they told me that it was there but they forgot to pay the car registration so it was expired and they didn't have anything else to rent that size. Unbelievable. How does a national car rental agency "forget" to pay their registration? I asked if it ever occurred to them to contact me and let me know and he said no. No other options and all other rental agencies are rented out of the large vehicles. The didn't even offer to rent two smaller cars to use for the 7 people. Worse service ever and I rent a lot of cars. Hertz lost a customer. I will never rent from them again.

I had a good experience here, despite some initial oddness…read more Particularly, I was offered a special for one type of car while making my reservation, but when I went to pick it up, just minutes later, I was told that that car wasn't available and that I"d have to accept another, different type. I was given a lower price, thankfully, and the car did ultimately do the job, and the employees were friendly and the service otherwise sound; though, I found it awkward to have the cars so mysteriously swapped like that (and, though I didn't require the type of car I'd originally booked, it would've been all the same if I did). In any case, thanks for hooking me up with a car when I needed it :-)

Nothing worse than relying on a car rental company to charge you the amount you were quoted, but…read moresure enough these guys found a way to punish me by the hour for bringing the car in at the "assigned" time. Never mind that I called as I was stuck on the interstate in a winter storm, they were happy to take the call, and promptly charged me an extra hundred dollars for the effort. I brought back the car clean and full of gas, but no matter. I'll never rent from these two-faced guys again.

This place is hidden in the cut. I literally only seen it because my friend lives across the…read morestreet. I rented a car from here twice. It's a used car lot and they rent the cars they're selling so they're not in perfect condition but it's VERY affordable. I rented a small car and they told me they'd call me when a full size came back and I could swap it out free of charge. The lady working inside is very nice. They require a drivers license, full coverage insurance (they will call your policy holder to verify), & a $100 deposit. They accepted my debit card so don't worry if you don't have a credit card. They refund your deposit the same way you give it to them. If I remember correctly they also accept cash. The cars aren't extremely fancy but they get you from point a to point b which is all I needed. I would definitely recommend. *also to add, I'd call before going because their hours ref very promising. At least not when I went a few months ago. It was hit and miss. Lol nonetheless once you get a hold of someone they're very helpful. I'll def be using them whenever I come into town. It makes too much sense not to. *one more note, it's not the fanciest or jazziest of places but don't be scared by the looks lol they're friendly.

The 3 people working today can only be described as "nasty" and "very unprofessional"! They…read moreactually overbooked cars ( I heard one of the workers state that) and cancelled my reservation. When I asked "who" cancelled my reservation, the nasty girl (definitely not a lady) said she "didn't know, it's just cancelled". I confirmed with National Customer service, as well as my travel company that the reservation had not been cancelled. After my second conversation with Customer Service, I learned that my formal reservation wasn't cancelled until about 4 hours after my encounter with the staff. The cancellation happened at the local level. Was told that District Manager would be calling me and finding me a car would be priority.... That has not happened. I'm an Executive Elite client with National but definitely going to look at other rental car agencies if this type of customer service is allowed. My coworker communicated that he had same experience when he flew into to Newport News. This morning I received a generic response to my google review; however, it takes you back to the same number I called for resolution snd a chat page!!! So still no call from a human or resolution of issue... Also- online it's showing car availability!

Made a reservation over a week in advance to rent a Jeep. On my way to pick up the vehicle the day…read moreof my reservation I receive a call from National stating the Jeep is unavailable, but another vehicle will be provided. When I get to National and ask what happened to the Jeep I reserved, rep says "there's a shortage". He then proceeds to tell me I can rent a Nissan Altima, but it's going to be MORE expensive than my original agreement???? Then he informs me there's a $400 deposit required because this location is inside an airport. He goes on to say that a debit card cannot be used at all unless I have a return flight plane ticket. Why would they not communicate this information when making the reservation?! All in all, I made an advance reservation with a confirmation number for a Jeep that never existed....only to have National try to charge me almost $600 to rent a basic car! This was a terrible experience and resulted in cancellation of a family Spring Break road trip thanks to National. This place needs to get it together. If there were zero stars, that's what I would gladly give.

Great Customer Service Great Cars! Highly Recommended. Will Definitely Be Returning When I Need A…read moreRental

From the owner: We specialize in car rental.read more

TNT auto rental is honestly the easiest it's gonna get. They got me a car in no time for the best…read moreprice I could find.

I'm gonna keep this short & sweet. TNT Auto is amazing like 8th wonder of the world amazing!! They…read morehave literally taken the burden of booking a rental car (which I do alot for work) and turned it into the easiest experience ever. They personally drop off and pick up the cars from your house and send over a receipt via email. The staff is so pleasant and accommodating they get how busy I am and tailor their communication style to meet my needs!! Five Fabulous stars for TNT Auto, check them out!!

Received a call the night before I was supposed to pick up my rental to confirm. I called back but…read morethey were closed. I called the morning of and confirmed everything was good to go, was told yes my rental was confirmed. Went to pick up my rental on my lunch break and was told "my boss left a message to tell you we didn't have any yesterday". I said no and I called back and confirmed, she then proceeded to tell me well you can just book through the airline or something. I said no my husband is about to bring my dog to NC for surgery TOMORROW and I made the reservation on Saturday, I don't have time to run around. Asked if there was anyway she could contact the nearest location to have a car brought out and was told no. This isn't the first time I've tried to rent a car from this location and the rental was confirmed and then they don't have it. I would give 0 stars if I could. Now I'm stuck with no car and a 7 month old because I'm fairly certain they gave my rental away to someone else. As I was pulling in the parking lot someone was picking up a VW Jetta that I have no doubt was meant for me. Furthermore, they could have called me this morning to let me know and didn't .

Second time where we've placed a rental and last second it gets cancelled on us. Both times we've…read morereceived calls late in the day saying they are calling to confirm only to call back and them be closed and show up and be denied. Staff super unhelpful and told us best bet is just go somewhere else.

I have been having my Porsche, Mecedes GLA and Mercedes GLC 300 inspected here for the last 4…read moreyears. My wife's GLA expired and I called to get an appointment. They could not see me for a week. I drove over and talked to Trey Kight, at service desk. I ask him if he could call me if he had a cancellation. He said,"Do you have the car with you?" I did and he took it right in. 30 minutes later I was out the door. Trey and Loyalty are unbelievable in my book!

I hope this review could be positive but after the experience I've encountered with this dealership…read moreI feel I must warn people to stay away from the sales and service department. I've had several repairs done to my 2017 Silverado which have been not repaired correctly or charged for repairs which weren't needed in the first place. I had a front and rear diff service completed and less than an hour from picking my truck up the rear diff was leaking. I was advised by a manger that it was residual oil, only for him to change his tune and apologies that the rear diff was leaking and had to be re-sealed again. Mind you they had the truck for over 7 hours on a Friday and then I had to come back the next day for it to be fixed. I then came back for a standard oil change which went fine, and I was told I need my front brakes replaced soon. I had my front pads and rotors replaced; both lower control arms and my left front wheel bearing. I asked for my old parts back only to find my front pads to be close to 55% worn. I brought this up to manager Rio once again about feeling deceived on needing a brake repair that wasn't warranted. These repairs were completed back in Oct of 2025 Since then I've brought my truck back several times for a clunk noise that wasn't present after the front lower control arms were replaced. I was lied to several times that the repair was fixed only to drive the truck literally out of the parking lot to have it make the same clunk noise. In Jan the dealership had my truck for one day less then a month. When I came to pick my truck up I found the windshield had a huge crack through the entire windshield. I vented my frustration only to be told by another manager James Bridge that I was a liar and that the damage was present when I dropped off my truck. I told him to please check the cameras, he then stated they don't have any. He then proceeded to give me a walk around paper stating the damage was there...but guess what where my signature it wasn't there and it wasn't a drop off because they gave me a loaner.... I can only assume the dealership was attempting to pull another fast one. I ended up speaking with the GM who told me they were going to take care of the windshield. I then brought my truck my again for the windshield and suspension clunk noise for its 5th (repair/fix) while I was there other customer was venting how she bought a certified used car which was more like a lemon rattled with issues for being a certified used car that she had owned it for less than 2 weeks. During my visits I never once used fowl language or yelled. I did vent my concerns and frustrations to the service department as one would with these concerns Only to have the manager James Bridge very sternly and angerly tell me once the windshield was replaced I was no longer welcome to the dealership and they were not going to look into my cluck issue since there isn't a safety concern with it, even after James even helped my advisor write up the concern, the adviser was completely apologetic at the way he handled the situation and had no clue where that came from. If you take your vehicle here be prepared to be gas lit about repairs that are not needed, damage to your vehicle that wasn't there and if you vent your frustration you'll be asked not to come back. If you need an oil change and a tire rotation sure but for major issues stay away.