I have a 65 Mustang and was having trouble with transmission fluid accumulating under my car when I…read moreparked it, especially over night in my garage. I also had problems starting it and had to hold the lever forward in park for the ignition to fire. I went to AAA Automotive Repair to have both problems taken care of. They kept it over night. I was called the next day and said the car was ready. When I went to pick it up the transmission was still leaking, The Service Writer said it needed major work to correct the problems, but they did adjust the linkage to keep the shifter in parking to allow starting. That I appreciated. As for the transmission, he said it needed to be disassembled and all seals replaced. The price was above my head, so I declined. They charged me $79.00 to check it for leakage and $120 to adjust the linkage. I do believe that was a little steep just to raise the car and inspect for leaks. I also believe the adjustment fee was also high. I do not know what Shop Labor was, but I should have inquired before I aloud the work. I have to eat the cost. I will not be returning in the future. I don't to like to give unfavorable reviews, but I belive Yelp wants honesty and I call it as I see it.

Took vehicle in for state inspection and got a call saying sway bar link was just hanging and to…read morepass inspection it would cost $240. Told em to put rejection sticker on it as they were not going to rip me off. Basically as photo shows just needed to put end into bracket and screw a new bolt on. Not sure how they came up with $240. They also said it passes now but sway bar bushings would need to be replaced and quoted $400 something bucks. Bushings are not expensive and doesn't take long to replace those. Place is sketchy with mechanics looking for work to make money for the business, but if you want to blow money and over pay then this is your place.

When my engine block cracked and started leaking anti-freeze Chris found a great used motor, and…read moreinstalled it for a great price within 2 days after the motor came in. Sept 6th my starter went in my car after 250K miles. Chris recommended a tow service who picked up my car. The next evening I had my car back and started right up at a very reasonable price. Thank you! Definite goto car repair!

My go to for all kinds of repair. Pricing super reasonable and they're so reliable. I've had them…read moredo every bit of work I've needed for months, clutch replacement, wheel axels replacement, headlight assembly, tail light assembly, and much more. They work quickly and quality of work is amazing. They've never steered me wrong. Seriously amazing business with great employees. (Also never made me feel like shit about getting all this work done on my 200,000+ mile car that I have an emotional attachment to, like other shops)

We were traveling from Pennsylvania and experienced a breakdown. The tow provider steered us to…read moreWilliamsburg Automotive and as it turned out this was terriffic. Of course breaking down out of town is a scary experience, but after the treatment we received we knew right away we were in good hands!! NOW PAY CLOSE ATTENTION !!!!!! I am in the automotive business and knew what broke and how much it should cost to repair. Williamsburg Automotive charged less than I would have for the same job !! Thank you Brian for being a shining star to our industry.

This place does thorough work at reasonable prices. Explained things in detail and I didn't feel…read morelike I was being taken advantage of with extra services, as I've felt at other places because of being a woman.

American Pride is my go-to for all of my auto service. They do quality work, and I can rely on them…read moreto be honest about what does and does not need to be done when I bring in my car for repairs. Plus, it's great to be able to take my car to a local business with people who live in the area and get involved in the community. They host Family Service Days each year, and if you take the time to get to know the staff, they'll know you by name and treat you like an old friend every time. This is the place to go for honest, quality work. I refer all of my friends to American Pride.

If I could leave 0 I would!! Under no circumstance should you ever bring your car here!! These…read morepeople are liars and flat out crooks!!! My 17 yr old daughter brought her well maintained truck up here for an inspection. They failed her and gave her 2 pages of issues with her truck. Even sent her a pic of the "nail in her tire". I had her take it to another shop where she was told she has no issues that would stop her from getting a passing inspection. Are there things we should address yea but nothing major to cause her to break down. The nail in the tire didn't even exist!! It was a picture of someone else's tire or pulled from the internet! How these people sleep at night knowing they are scamming the very people in their community is mind blowing to me.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

My truck broke down with a near catastrophic gasket failure while driving from Chicago to Georgia…read more The Manager, Greg, made special arrangements with their best mechanic to dedicate his time to getting me back on the road and home in time for Christmas. A job as big as a head gasket replacement should have kept me stranded for several days but the hard work and dedication that Darryl showed had me driving again in 36 hours. Unheard of. These gentlemen epitomize the integrity and know-how that is all to often lacking in the service industries. I can't quite articulate how grateful I am of these guys or how high of a recommendation I give them. There's not enough stars on the review. I would also like to apologize to anyone that may have been inconvenienced by my job being expedited; I certainly didn't intend to delay anyone.

Trusted these guys for years until I started wondering about the services they were advising. I'm…read moreno expert on car maintenance and I didn't do the research I should have. Looking at an old ticket from 2024 I see they charged me $240 for a Wynn's Fuel Injection Flush Cleaning Service. Honda doesn't recommend it. They also kept my car for three days once. Fortunately I was able to work from home during that time, but not without cost. I switched to Crow's Garage. They're a tad less flexible but the service is more trustworthy.

We found this business after moving here this summer. If you own a Honda or Acura this is the place…read morefor you. Dan is fantastic and he really goes out of his way to keep your vehicle running nicely. We own 2 Hondas and will never have them serviced anywhere else--at least while we live in Williamsburg. Many more Google reviews online but I figured I would share to Yelp.

From the owner: I specialize in Honda and Acura Vehicles. I can do anything from a simple oil change or…read moremaintenance service to Timing belt replacements, Check Engine Lights, Brakes or electrical issues with the vehicle.

I neglected to notice the state inspection expiration on two of my cars until the very end of the…read moremonth. I called Kessler's and explained to them that I had to get my kids on the bus at 8:15 and had to be at work at 9:30. They told me to come over after I got my kids on the bus and they would try to get me in and out in time to get to work. I took each car in on separate days before work and each time I was in and out within half an hour. One of my cars had two small issues that didn't impact my inspection. The man who inspected my car wrote down exactly what the issues were on a piece of paper for me so I could get them taken care of. Now that I think about it, they didn't even try to get me to have it done with them. I always kind of wonder when car inspection places find a problem and try to get you to have them fix it. While I was waiting on one of the days a man came in and spoke with the owner. He told him that he needed his entire transmission replaced, which would cost over two thousand dollars. The owner had the man describe what the car was doing. He told the man what he thought the problem was and if that was the case then he could fix it for him for about 50 dollars. When the guy left I said to the owner, "Wow, you are a really nice guy. He was ready to shell out over $2000 for a new transmission and you talked him down to $50!". He told me that he has been in business for over 16 years without having to advertise. All his business comes from people referring others. So, here is my referral. Kessler's Automotive is tucked behind Car Quest off of route 60 in Toano. It is a small garage with no big bells and whistles. It is run by a super nice guy who was willing squeeze me into his schedule two days in a row so that I could make it to work on time and turn down over two thousand dollars out of pure integrity. If anyone needs an inspection or any work done to their car (transmissions are a specialty of theirs) you should definitely check out Kessler's Automotive.

The owner, Bill Kessler, is an honest and sincere business man who understands your vehicles needs…read moreand describes the issues in a very detailed way which helps the owner make a wise decision on their vehicles repair options. Highly recommend this business.

Love Crow's Garage. Crow's has been in this area since the 1970's and they are consistently good to…read moretheir customers and to their vehicles. If I have work done at Crow's I know it's going to be done right. Great people to deal with. Thank you so much.

Well seeing how I did inspections I think I have some knowledge of the requirements by the state…read morefor inspections. I also know about up-charging a customer. With the long and drawn out babble I just read, I think it's safe to say I hit a nerve. Bitter truth tends to do that. You think because you're a woman that you don't do things like that? Really? Your the owner but you are going to pass the buck to this Jo Tinker huh? The "fact-based information in which you do have available"? You can't even pull up the information of a 5,000 quote? Not much of a owner if you don't know what your shop is doing. What? do you just sit back and collect the money you scam from these people or do you not care enough to say "Sorry, I will look into it"? Looking at the other comments here, I see every negative review and you put the blame on everything but you and your shop. There's your facts.

Ford rescued damsels in distress!…read more I was driving with my two colleagues through Williamsburg on our way home. The rear window broke that morning (i.e., would not roll down or up) and we thought we could make it home but then it started to rain. We found the Ford dealership after a trip to Pierce's BBQ, and asked for assistance from the first gentleman we saw, Kenny Tharpe. Kenny arranged for a mechanic to take a look at the door. The mechanic, also named Kenny, pulled apart the door immediately and diagnosed a broken regulator. Unfortunately, a replacement part was not in stock, so Kenny got the door put back together, the window up and cleverly wedged shut so we wouldn't be rained on during our trip home. THANK YOU SO MUCH, FORD, KENNY AND KENNY!!!

Avoid CMA Ford Body Shop at All Costs…read more If you value your time, communication, and basic respect as a customer, I cannot stress enough--do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn't get it back until August 29th, 2025, that's almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren't the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he "sent emails." I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn't responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That's something I did on my own as a best practice, but honestly, the shop should've taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it's what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that's where CMA completely failed. Good repair work doesn't excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should've been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won't be buying a vehicle from CMA Ford. If they can't handle a repair with honesty and professionalism, I certainly don't trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it's simple: treat customers the same way you'd expect to be treated when you do business with another company.