Oh Dwayne and Seth and Andre took such good care of us!! Lickity split and so friendly bonus, they…read morehave a machine/container that pumps the oil out, so you can see the process!! I'm bringing my son next time, he will have a blast watch them blast out all the old oil

First, the employees are super friendly and seem competent. Wait time not bad. I was very…read moredisappointed, however, with being told they were out of windshield wash fluid again. This makes two times in a row. Walmart is right across the street. Why can't you buy some to have on hand until your supply comes in? That would be really great customer service. My invoice says "windshield wash fluid level checked and OK." Absolutely not true. My last visit I got full synthetic oil, and the employee told me that I would be able to get 5000 miles, which was on the window sticker. This time I also got full synthetic and there was no mention of miles, and the sticker says come back in 3000 miles. This just seems not right. I want to trust this place as it is near my house and convenient. But just not feeling it.

My go to for all kinds of repair. Pricing super reasonable and they're so reliable. I've had them…read moredo every bit of work I've needed for months, clutch replacement, wheel axels replacement, headlight assembly, tail light assembly, and much more. They work quickly and quality of work is amazing. They've never steered me wrong. Seriously amazing business with great employees. (Also never made me feel like shit about getting all this work done on my 200,000+ mile car that I have an emotional attachment to, like other shops)

This shop was a life saver!!! They found me a tow company when I was stuck at Busch gardens fixed…read moreme car in no time which allowed me to make the 5 hour ride home all reasonable price with great communication! I can't even find service like that in my home town!! Highly recommend

If I could leave 0 I would!! Under no circumstance should you ever bring your car here!! These…read morepeople are liars and flat out crooks!!! My 17 yr old daughter brought her well maintained truck up here for an inspection. They failed her and gave her 2 pages of issues with her truck. Even sent her a pic of the "nail in her tire". I had her take it to another shop where she was told she has no issues that would stop her from getting a passing inspection. Are there things we should address yea but nothing major to cause her to break down. The nail in the tire didn't even exist!! It was a picture of someone else's tire or pulled from the internet! How these people sleep at night knowing they are scamming the very people in their community is mind blowing to me.

Fast, Friendly, Professional Service at a fair price. Ricardo picked up the phone on the 1st ring…read moreand was very friendly and patient.We explained our situation and he said, bring the car in now. We told him it was our first visit to their place of business and he really rolled out the red carpet. William the Service Manager was very polite, courteous and made sure the car was taken in right away. We were in and out in 1 hours. Really good people at American Pride Automotive. They proved that you can still treat people with kindness, dignity and respect and "EARN" their business. We will be customers for life. Thank you!

Well, they totally screwed up. Got an oil change, on Friday, June 21 in Williamsburg and thinking…read moreall was good, drove 200 miles and while in MD, saw a large puddle of engine oil my friends drive way. Now I am stuck...... oil stick checked - no oil visible. Off to get a quart of oil..... checked underneath. Saw oil dripping from oil filter, one drop every 5 seconds........ not a happy camper...... At an auto repair garage in MD now on Monday, June 24, and the mechanic just talked to me. The last person to install the filter, did not properly align the oil filter and it was not seated- seal correctly. Go figure.... Lost 3 quarts of engine oil in 3 days. Oil covered the underbody, and I have pictures to prove the lack of attention of detail by the Williamsburg mechanic that works here.. Now my second oil change is complete and another 85$. Glad it was not an engine fire or blown engine. GREAT JOB GOODYEAR!!!!!!!! I did submit a claim and was pleasantly surprised with a full refund ( credit) on my second oil change out of state..... But I had to drive 70 mins round trip to visit the store manager for the 86$ credit .

I had the worst customer service here! It seemed inconvenient that I wanted someone to look at my…read moretire even though there no other customers in the store, and was told "they didn't even need to look at my tire, it would need to be replaced". Furthermore, I couldn't just buy one tire, I'd have buy four. So, I asked to have my spare put on, and refused to do any further business here. I would never recommend this business.

I swung by Jiffy Lube expecting the usual: a swift oil change at a decent price. And to be fair,…read morethey delivered on that front. But this visit felt like watching 'Mission: Impossible' only to realize mid-film that Tom Cruise had been swapped out for Nicolas Cage. Surprising? Yes. Confusing? Absolutely. Eventually, you just go with it, hoping for the best. The customer service this time around was... let's say, underwhelming. The staff barely acknowledged my presence, and the person assisting me spoke so softly I thought I was eavesdropping on a library whisper. It lacked the professionalism and enthusiasm I've experienced in previous visits. On the bright side, the oil change was completed, and my wallet didn't cry. But Jiffy Lube, if you're listening, a little more pep and acknowledgment wouldn't hurt. Because while I came for the oil change, I stayed (or rather, endured) for the service--or lack thereof

I was overcharged by over $100 for a battery replacement. They didn't ok the charge with me, just…read moresaid they had to go see if they had the battery. They came back with a bill for $500 and the battery was already installed. They didn't check with me about the price. I called the next day but the manager was unwilling to talk about it. Don't go there.

First, I never write reviews. I look at them all the time, but rarely take the time to write one…read moremyself...I felt it was needed to offset some of the reviews I've read here... I recently relocated to Williamsburg and in the midst of packing up and selling my home, I lost sight of my car inspection. It was already over due. I called American Pride and they were able to get me in the same day and even helped me get back and forth to my hotel from drop off to pick up. I am a widow and often get hit up for 'added repairs and services'...(I think being a woman dealing with car things, makes me a target). Given some of the other reviews here, I was a little worried that would be the case. They couldn't have been more kind, were courteous and no added 'recommended services or repairs' were pushed onto me. Just a passed state inspection and ready to go. Thank you American Pride. I wanted others to know, that I DID have good experience and didn't get the usual hit up for add ons.

took my car in last year because the driver's window wouldn't go down. They quoted what I felt was…read morea very high price. I called another garage for a second opinion and they quoted me less than half of what American Pride quoted. When I called American Pride to see if they would price match they said no and then wanted to charge a diagnostic fee before they would release my car to me! Of course I made a big stink and the manager made me feel they were doing me a huge favor by waiving the fee this "one time". Suffice it to say I never went to them again.

Part of a car wash. Staff seemed irritated that I pulled up to the oil change bay. Laughable…read more.. they only honored $13 of a $15 coupon... that was posted on their site. Go somewhere else!

Do not go here, my oil change took upwards of 2 hours after an employee dropped multiple caps to my…read moretransmission fluid and engine in my car and couldn't find them. The employees are friendly but it was literally the worst experience and I believe that by having more competent technicians this could have been prevented.

Loose oil filter caused leak following oil change. I do not normally leave reviews, however this is…read morethe second bad experience I've had here.

My granddaughter was up from North Carolina. I took my granddaughter's car for an oil change. While…read moredriving there, I felt the car was not right, and it would drift to the right when I let go of the steering wheel. I did not say anything about this. The Manager caught the problem with the car. Long story short, work had been done at a dealership in her hometown, and they did not do it correctly. I sent pictures to her dad and he was pissed the dealership not only did not complete the job and charged him $1200 but caused a safety issue for his daughter. I am grateful Jiffy Lube caught this problem.

i took my car for a in my radiator leaking they had my car for 6 days and when i went to pick-up…read morethe car got one block, and the car run hot i bring the car back they needed the car for one more day. I don't trust it and i was very upset when i had to come back to get my car and when i did as i was leaving one of the work said something smart but i kept going i get to my car one of the worker came up behind my car raising his motor in his car i pulled up and got out my car to what's up but he kept going pass me my wife and kid just looked at him i will never bring my car back there again. Now the manager Cody king has great customer service but his worker are trash.

Yeah, I just went there with a car that has fittings. I got informed that they didn't know what…read morezirk fittings were, and I explained to them what they were, and they said, well, we don't have the tool to grease a Zerk fitting, seeing that is part of a standard lubian oil job, if you have zurich fittings, don't go there because they can't do the full service. They obviously only change oil.

I have a 65 Mustang and was having trouble with transmission fluid accumulating under my car when I…read moreparked it, especially over night in my garage. I also had problems starting it and had to hold the lever forward in park for the ignition to fire. I went to AAA Automotive Repair to have both problems taken care of. They kept it over night. I was called the next day and said the car was ready. When I went to pick it up the transmission was still leaking, The Service Writer said it needed major work to correct the problems, but they did adjust the linkage to keep the shifter in parking to allow starting. That I appreciated. As for the transmission, he said it needed to be disassembled and all seals replaced. The price was above my head, so I declined. They charged me $79.00 to check it for leakage and $120 to adjust the linkage. I do believe that was a little steep just to raise the car and inspect for leaks. I also believe the adjustment fee was also high. I do not know what Shop Labor was, but I should have inquired before I aloud the work. I have to eat the cost. I will not be returning in the future. I don't to like to give unfavorable reviews, but I belive Yelp wants honesty and I call it as I see it.

Took vehicle in for state inspection and got a call saying sway bar link was just hanging and to…read morepass inspection it would cost $240. Told em to put rejection sticker on it as they were not going to rip me off. Basically as photo shows just needed to put end into bracket and screw a new bolt on. Not sure how they came up with $240. They also said it passes now but sway bar bushings would need to be replaced and quoted $400 something bucks. Bushings are not expensive and doesn't take long to replace those. Place is sketchy with mechanics looking for work to make money for the business, but if you want to blow money and over pay then this is your place.