Extremely rude on the phone when I asked for a quote for my mom's 2018 Lincoln MKZ 2.0T AWD which…read moreis mechanically the exact same as the Ford Fusion/Mondeo and Edge/Nautilus 2.0T versions that they don't work on Lincolns, she interrupted me & aggressively shouted at me when I tried to simply explain in a calm respectful tone HORRIBLE customer service. I DO NOT RECOMMEND

They are honest and thorough when doing repairs. I have an older Mercedes and they are quite…read moreknowledgeable about repairing it.

i've had a very good experience at the Brake King in Newport News, the combination of Frank, John,…read moreTravis had me in and out in pretty good timing

Brake King on Jefferson Ave is no longer a reputable company. I took my car in for front in…read moreinspection because my steering wheel was shaking when I reached 65 mph or more. The called me and said well we can't check your care because the oil light is on and it's not safe to drive but we can check for the oil light. I said yes. Y'all they came back and said you need two front tires and the oil pressure sensor is bad so we can replace that. I asked how much and they said $139. I said ok. Why they charged me $374 to pull a sensor and put a $25 one back on. Charged me a diagnostic fee for the "checking the front end" which they did not put on the lift, and a diagnostic fee for the oil sensor and labor of more than 1hr and half. I had my tires replaced by somewhere else and still having the same problem. Called brake king back and spoke to Travis. asked if he could suggest what else it could be. He had absolutely nothing to say because they NEVER fully checked my front end. Just looked at my tires and said you need two front tires. This is definitely not the old Break King and new management is giving them a terrible name. Don't take your car there. Please have someone else check it!

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

First Impression is the lasting impression. Called to verify if Tidewater Z Auto Service, could…read moreprovide an estimate for installing a new radiator for my 2009 - 328i BMW since they were listed as being a "Repair Pal Certified Shop - servicing 46 make and models including BMW." Staff who answered the phone was; abrupt, curt, annoyed etc. and stated we "Do Not Work on BMW", click end of call. Why would anyone want to do business with a representative of a company who portrays this kind of attitude. Phone call was made on September 5, 2025.

Tidewater Z Auto Service is located in the heart of Poquoson, VA. Easily accessible from the roads…read moreleading in or out of the main city. Their service, work ethics and knowledge are unmatched! Todd is very well educated and always looks out for his customers. Highly trained on Nissans. This shop is up to date on the latest diagnostic softwares as well as using quality tools to perform the best job. I highly recommend this shop for any of your service needs.

Pro Alignment provided superior mechanical services to my 2001 Mazda Miata. It's hard to find a…read moregood and fair mechanic in this area but these guys know what they are doing. Not the cheapest price, but, very fair and they do it right the first time! Great Mechanics!! A+++++ service!!

Very honest every time I have ever brought my automobiles by for any type of service necessary…read more Always best to have them double check any car work done by a friend! I will definitely return in the future and they have my upmost appreciation for the quality work done and best value in pricing I've found around. Would highly recommend to a friend!

Great service. Reasonably priced. Staff is professional, knowledgeable, courteous, and respectful.read more

I requested service for a state inspection and oil change. Brandon is by far the most professional…read moreand coolest mechanic I've ever met because he had me come back and showed me that prior work I had had done by a different mechanic was shoddy and needed to be fixed by them before he was going to charge me anything for further work done by him. I have an older truck so I greatly appreciated his honesty and integrity. Courtney at the front desk is also really nice! Their customer service is phenomenal! All around great guy and I will be bringing my truck back to him for everything in the future. Terrific value as well because he took time he could have charged me for to give me solid advice.

Avoid at all costs. I took my antique truck in it had a bad rear brake line and I just didn't want…read moreto crawl under and do it. I left it told them what I wanted. Next day 1200 estimate they did a whole truck review and included all sorts of things some I had just fixed ???? I said no just fix what I brought it in for. They refused said 1200 or nothing and by the way you owe us 80 for the inspection I never authorized or requested. They figured they had me because I couldn't leave. Luckily a neighbor close by I could escape to after paying their 80 dollar ransom. Can you say CROOKs

By far the most honest mechanic shop I ever been to, extremely reasonable prices, friendly customer…read moreservice but the catch is you can't setup appointments, it's first come first served and it's limited what they can & can't do such as no wheel alignments but I still highly recommend.

The main reason I am giving 5 stars is because of the integrity with which the work is done. I…read moredon't feel that anyone has tried to up-sell me, or have me do unnecessary repairs to my vehicle. The turn around time is very reasonable. I noticed too that even when Bobby, the owner, isn't in the shop, his employees still check-in on me while I am waiting for me work to be done. The last time I was there, I had to wait half an hour or so for a part to come in. While that employee was taking care of that, another one came and asked me if I was doing okay and being helped. That's really good service, and it's nice that he thought to do that even while his boss was not there to see that. I don't know if they still offer this, but when I first starting using Leading Edge Auto last year, they offered a warranty through TechNet (which I did use once.) Definitely my mechanic of choice.

We were traveling from out of town and our car broke down in the area. It was late on Friday…read moreevening and they were still at work and answered the phone. They recommended an excellent towing service and took our car in the same evening, after hours. It's a foreign car, so it took a couple of days getting parts, but they expedited the repairs and we were back on the road in two days. The owner, Zach, was very friendly, respectful, thorough, and was great about communicating the ongoing status of the repairs. Overall, we were extremely pleased and would highly recommend this repair shop.