I swung by Jiffy Lube expecting the usual: a swift oil change at a decent price. And to be fair,…read morethey delivered on that front. But this visit felt like watching 'Mission: Impossible' only to realize mid-film that Tom Cruise had been swapped out for Nicolas Cage. Surprising? Yes. Confusing? Absolutely. Eventually, you just go with it, hoping for the best. The customer service this time around was... let's say, underwhelming. The staff barely acknowledged my presence, and the person assisting me spoke so softly I thought I was eavesdropping on a library whisper. It lacked the professionalism and enthusiasm I've experienced in previous visits. On the bright side, the oil change was completed, and my wallet didn't cry. But Jiffy Lube, if you're listening, a little more pep and acknowledgment wouldn't hurt. Because while I came for the oil change, I stayed (or rather, endured) for the service--or lack thereof

I was overcharged by over $100 for a battery replacement. They didn't ok the charge with me, just…read moresaid they had to go see if they had the battery. They came back with a bill for $500 and the battery was already installed. They didn't check with me about the price. I called the next day but the manager was unwilling to talk about it. Don't go there.

It's honestly rare these days to find a repair shop you can fully trust, but this place is the real…read moredeal. They've been in business for years, and it shows--not just in their experience, but in how they treat people. I brought my car in expecting a major repair, and instead of upselling me, they walked me through what actually needed to be done and what didn't. That kind of honesty is hard to come by. They took the time to explain everything clearly, never pressured me, and made sure I understood my options. In a time where it feels like everything is about squeezing out more money, this shop stands out for doing the opposite--being fair, transparent, and genuinely looking out for their customers. If you want a mechanic you can trust long-term, not just for one visit, this is the place. I wouldn't take my car anywhere else.

Helpful and honest! We're visiting the area and my check engine light came on last night. Josh…read morechecked it quickly, determined the issue may have been dirty fuel that didn't require spark plug replacement and since it was driving well that I was good to go after he cleared the light.

i took my car for a in my radiator leaking they had my car for 6 days and when i went to pick-up…read morethe car got one block, and the car run hot i bring the car back they needed the car for one more day. I don't trust it and i was very upset when i had to come back to get my car and when i did as i was leaving one of the work said something smart but i kept going i get to my car one of the worker came up behind my car raising his motor in his car i pulled up and got out my car to what's up but he kept going pass me my wife and kid just looked at him i will never bring my car back there again. Now the manager Cody king has great customer service but his worker are trash.

Yeah, I just went there with a car that has fittings. I got informed that they didn't know what…read morezirk fittings were, and I explained to them what they were, and they said, well, we don't have the tool to grease a Zerk fitting, seeing that is part of a standard lubian oil job, if you have zurich fittings, don't go there because they can't do the full service. They obviously only change oil.

Very pleased with the service I received here. Good folks, honest prices. They are prompt and…read morefixed my older vehicle without any problems.

Just moved to the area from out of state and needed a screw removed from my tire and an oil change…read more They took great care of me, and the pricing was great! Our other car needs a little help, so we are going back. Nice to find honest mechanics!

Hello all! My 19 yo daughter's 2010 Hyundai has had problem after problem for... well... forever it…read moreseems. Her dad tried being a way-out-of-his-league mechanic every time her car just decided it needed to rest for a bit in the driveway. That car had schädenfreude making our lives h-e-double hockeysticks. Last Thursday my daughter and I were fed up with waiting for... for him to MaGiCaLlY discover and fix the problem. So I went searching for the best mechanics in the 'Burg (is that still the cool thing to say?). The overall consensus was Eagle Eye Automotive Williamsburg. I called them up and spoke with this über awesome guy named Ryan there and explained our saga. He confidently said, "I'll fix it no problem. Bring it in. I got you, fam." (Not an exact quote.) Sold. Tow it there. Friday he discovers the problem. Easy fix, apparently. He did indeed have us as fam. Monday that old lazy car was all ready to go. Price was very reasonable. Ryan was one awesome mechanic and person in general. So... TL;DR Go to Eagle Eye Automotive to get your broke down car/truck/SUV/whatever squared away and Ryan and that crew will handle it like the highly competent (and cool) mechanics they are.

Very thorough, quick state inspections even for walk ins, courteous and thoughtful staff. Goes…read morebeyond for customers.

Super friendly staff! They helped me get my inspection all sorted out! Would definitely recommend…read moreto a friend. They were very caring and kind. They worked around my availability and was able to get my car back to me same day.

Friendly & knowledgeable staff! They look the whole car over to make sure all is well, but no…read morepressure to do extra work. I also like the ability to make an appointment online. They continue to take good care of us, year after year!

I absolutely LOVE this place! Every time I come, they are quick, friendly, and uber professional…read more My car had the incorrect part installed by another shop, and the team at K&H was able to find the problem, get the correct part and my car was running as smooth as peanut butter for it! I've had my car for 2 years and I only trust it with the very capable hands at K&H. It's a good idea to call before you show up, as they can get busy, and good for them, they deserve the business. I also am grateful that they were open on Labor Day to get my oil change in the very timely fashion that I've come to expect from them. I appreciate that they explain the options and help me to make an educated decision before moving with the fix for whatever the problem is. I'll be a customer with them for as long as my family is in Virginia, keep up the amazing work, you guys!

Got my company vehicle in the shop very fast, diagnosed it, gave me a fair price, and had it back…read moreto me the next day. Thanks Mike!

These guys were great. Had a nail tire and didn't even charge me to repair my tire awesome!read more

Just wondering when the broken window is ever getting fixed. Been that way for way over a year at…read morethis point.

I had an appointment to have two tires installed. I called them the day before remembering I had an…read moreappointment two hours later and she said it was no problem. My sister took it in the next day and reminded them that she had to be out before 11 and the woman at the counter got a little irate with her. When she got to my car the pressure was different on each tire, ranging from 37-29 psi. That is insane, I had to go to the Wawa and put air in my tires after paying an additional $50 for balancing (which needs to be refunded) and $40 for installation and to be honest they really don't look brand new to me. Needless to say, I will not be returning to this location for ANYTHING, and it's the closest location to me.

Very fast and the customer service was on point! thank you so much. helped me get my tire on asap!read more

Had my 2016 F250 recently there. The mechanic and shop manager were great. I had the dreaded…read morecheck engine light pop up and the mechanic found the issue and they were able to order the parts and get me fixed up. As a new issue came about they showed me what it was and discussed what was needed and why. I'm also traveling from out of state & both of these gentlemen were knowledgeable and upfront with the costs. Having waited for the repair work to be done I heard the manager tell a customer that they didn't need a replacement because the items had plenty of life on them. He didnt upsell the customer and IMO took care of that customer by being honest. The cost for the work was fair and if I have another issue (hopefully not) I will use them again.

The oil change went well. I have confident in going there and getting the work done.read more