I really do love this company! Their prices are very reasonable and their customer service…read moreadvisors are very friendly and they do a GREAT job of helping you find the tire that is just right for your vehicle. I purchase tires for all of my vehicles here, period. Their customer service is consistently outstanding. And, they offer many other services for your vehicle as well. Recently, I dropped my vehicle off for a tire rotation (I also love that with the purchase of tires, you get free tire rotations!). Because it was a Saturday, which I imagine is probably their busiest day of the week, I was expecting to drop off the car and pick it up later in the day, but they had my tires rotated and had me back on the road in under 15 minutes. Excellent! Always great customer service! The one thing that I would say that I am not crazy about, is that I would rather that, at least for now, that their staff would wear a mask. It's not a huge deal for me, because I do wear a mask and have been vaccinated and I am not made to feel uncomfortable wearing a mask in their lobby, which I appreciate! It just may be a concern for some who may view this review. In summary, great company and very friendly and super competent staff.

Good family ambience from the front desk all the way back with the mechanics that actually doing…read morethe work going above and beyond the little pay task. Rotate, balance and full inspection they recommended new front shocks they are in the process of installing it everything under 30 min They put me on the schedule for a full front alignment as well these guys are the best.

Avoid! Avoid! Avoid! Checked in quickly...about a minute after arriving. Got pulled in and thought…read morethings would be typical Take5...well I was in for a surprise. Only 2 employees working here today and I came in behind a truck that was already being worked on so I was next. Holy smokes this crew is slow. They were understaffed but that doesn't excuse the poor experience. Talked about other employees sleeping with management, (that came from Alisha talking about another Store Manager), problems with the company and poor systems they were forced to use, complained about the guy's truck they were working on, complained about the tools, talked about breaking their foot off in somebody's a$$ and basically just slowly poked about their work like this was Take and hour instead of Take5. The guy in the well asked for tools to be handed down to him, (4 times!) rags to be handed down, complained about busting his knuckles and at one point I heard him say 'yikes!...damn oil is running all down the frame rail". Three cars pulled in behind me and left. I wish I'd have never came here. Shouldn't take an hour to get your oil changed at a Take5. (But I did get a free bottle water and it was cold). Shouldn't have to listen to disgruntled employees complain the whole time and discuss personal matters. Shouldn't have to listen to the employee complain about MY vehicle. Alisha popped the hood and went on and on saying, " oh my God, oh my God, oh my God I hate this." (Pretty sure this crew hates their jobs). I will never come back to this location and I'd highly recommend avoiding this one. It's 100% the worst I've ever experienced and I've been to some bad places. Take5 as a whole has always been solid so I'm sure this is simply a case of needing to swap out to better employees....and they'd better do so quickly because no one that comes and experiences this will ever return.

I've usually had a pretty good experience here. TODAY was a different story. When I arrived, the…read moreman greeting me asked me what country I am from. Seriously. I'm from America. OK, so I don't say "ya'll" I'm not a redneck. SO I'd lost my bank card and desperately needed an oil change. Not making excuses, life happens. I have been working a lot, drove my car until the oil change light came on. They try to sell me new air filters. I said, jsut do the basic oil change, I'll get it next time. Before I know it, they are saying "get it on camera so if her car breaks down on the way home, we won't be blamed? WTH? Don't upsell, threaten and and try to scare me. My car is a 2025, it's not like I'm driving a hooptie. Then the manager tries to scold me, "If you're going to have a car, you need to take care of it." I went off. I am already having a crap day, just change my oil and stop talking nonsense and trying to threaten me. I was just done. $84 for an oil change and a whole bunch of judgemental harassment. NEVER AGAIN!!

Great experience and value! I can always count on fast and quality service. Everyone is smiling and…read moreseem to be having fun.

We went in with our truck pretty dirty and while we went through we noticed that the scrub that's…read moresupposed to go over the hood wasn't working and so we went through it again and before going to through we called the guy over and he waved up his hands at us and then with a terrible attitude he asked us what we wanted and we told him that the scrub wasn't scrubbing the hood and he told us that wasn't his problem and just walked off and so we went through the car wash and it still didn't work so we just went to go vacuum the truck and none of the vacuums worked even after moving to another pair of vacuums. That's all I have to say the customer service is terrible and the quality of the wash wasn't good at all we still had dirt on our wheals and the fenders and the vacuums don't work so I would not recommend going to this car wash I would much prefer driving extra and going to the one in Bryant.

Came to have some work done on my car recommend by Firestone. However, after having their…read moretechnician access my vehicle I was told that my part did not needed to be replaced at this time saving me almost $300. I appreciate the honesty of this shop and I will return when my part actually needs repaired.

I trust Jason the owner. He is always on sight. He is so honest and will tell you exactly what you…read moreneed or what you don't need. He has been my mechanic for many years. I have a 2006 Honda CRV and it runs like a dream. I have taken it to dealers' mechanics and they tell me what all it needs, etc, etc. They give me a list of all kinds of things but I take it to Posey's and he tells me what I really need. So thankful to have a mechanic like him. So trustworthy. He is always in the conservative side. Not trying to spend any more money than you have to.

Just got a full diagnosis of everything break, tire ect related. Little did I kno poor Lois was a…read morelot worse than expected. But the patients & explanation Micheal and David gave was perfect. So this time nxt week she will be much better.

The customer service was great. We pulled up and the technician came out to tell us it would be a…read morefew more minutes until we could pull in. They were very thorough on getting the job done quickly. While it did cost more than previous places, the service and speed at which the oil change was completed was excellent.

Brandon, front desk staff, was extremely helpful, he offered to drive us to our hotel if we needed…read more Ortez, technician, stayed late specifically to fix our car (new breaks, roters and one new tire) and was finished in under an hour, even though we didn't have an appointment, or even call ahead. They were extremely helpful and professional. I would recommend them to anyone. BEST SERVICE EVER!

I came in to get my tires changed, store was was unfortunately out of tire size, but the staff was…read morevery nice and respectful

On March 31st, I visited Firestone Complete Auto Care in Benton, AR after noticing a slight…read morevibration in my steering wheel from a pothole I had hit weeks earlier. While there, I requested an alignment and tire rotation (which I'm entitled to for the life of the vehicle). Later that day, I was told everything was complete. During their courtesy check, they recommended a new battery, which I agreed to. I was charged about $300 for the replacement. Immediately after leaving, my car drove significantly worse -- the steering wheel was shaking left to right as if I were driving on gravel. I called the store right away and was told they had checked everything and test driven the vehicle, and that it was fine. There was no concern shown. The next day, I took my car to Baxley's Auto, a shop I trust. They found that three of my wheels were not properly tightened and told me they were surprised I made it there safely, especially after driving on the highway. This was a serious safety issue that could have resulted in a catastrophic accident. At that point, I chose not to escalate things. I simply felt grateful nothing worse happened. However, after leaving an honest review (which Firestone had requested via email), I received a call from the manager that completely changed my perspective. He initially expressed concern -- but then claimed the shop never performed the tire rotation and did not touch my wheels at all, despite me being told the service was completed. He stated they only did an alignment and battery replacement. When I asked how loose wheels wouldn't have been noticed during an alignment or test drive, he insisted they wouldn't need to touch the tires for an alignment and that the vehicle drove fine during testing. Then the conversation took a shocking turn. He told me -- very seriously -- that he believed someone might be targeting me and could have intentionally loosened my lug nuts to sabotage my vehicle. He asked if I had anyone at work or in my personal life who might want to harm me. For context: my car is kept in a garage at home, parked in a secure garage at work, and my wheels have locking lug nuts that require a key. This explanation was not only unrealistic, it felt like a complete attempt to deflect responsibility. The call ended with him stating they were not responsible in any way. I never asked for compensation. I only shared my experience. But after that conversation, I feel compelled to speak up. This situation involved: A potentially life-threatening safety issue Conflicting information about what services were actually performed A complete lack of accountability And one of the most unprofessional and bizarre explanations I've ever received from a business Mistakes can happen. But how a business responds matters -- and this response was unacceptable. I would strongly caution others to double-check any work done here, especially when it involves your safety.

I really want to give these guys a shout out!!!! Especially Dustin. He went out of his way to help…read moreme in my search for a car for my niece. He saved me from 3 junk cars, took the time to explain everything to me and we had great conversations. Thanks for helping me pick out a good car, and for being awesome!!! I drove 30 minutes on the last two days just to go to this Firestone to see him. There were other Firestone's on the way I could have stopped at, but no, I trust this shop!!!!

Great service. Was in and out very quickly. Ashley was very knowledgeable and went above and beyond.read more

I sent my daughter in there for an oil change. They upsold a brake job to a minor. When I called…read moreto complain the response was one of "she approved it". I was stuck with, essentially, a $300 oil change. This was my second visit to this location and it will be the last.

We pulled into this parking lot with one vehicle ahead of us. They guys were all working in one vat…read morein a single vehicle. They never acknowledged any of the three vehicles waiting, after 20 minutes. We eventually left along with the vehicle behind us. Customer service was lacking in my opinion, at least acknowledge your customers. We will not be returning to this establishment.

I had the best experience here. I took my car here because I had a flat tire. My go to place was…read moreclosed because of COVID-19 and I wasn't sure where to take my car. I did a location search and recognized the sign. I saw that they received good ratings and I learned why. BEFORE MY VISIT I was able to schedule my visit online. The website was amazing. I entered my make/model and received a tire recommendation. I was able to see details for each tire such performance and mileage, and cost. The site was extremely mobile friendly. MY VISIT - CHECK IN The check was great. The checker was friendly and knowledgeable. My car received a ticket that was used by the salesperson who rang up my services. When selecting my tire I saw the same details as I saw in the website and these things were covered by the salesperson. In the end I was provided an estimated wait time. MY VISIT - SERVICE PROCESS Because of COVID I was able to sit in my car until it was ready to be pulled into a bin. The specialist came up and told me which bin to pull in to. I then left and sat in the waiting area. The area was VERY spaced out and comfortable. My car was serviced faster than I think I've ever had it done (one tire was being replaced). When it was ready, i was escorted to the bin and I pulled my car out and left. When I tell you, everyone was friendly?! These are professionals. They have their process together! The communication is clear. So impressed. I've already told 3 people about them. Will recommend to anyone. Will be going back. I hope the experience is always like this.

While driving back back to Texas from Little Rock, I had an issue with the tire pressure in my…read morevehicle because one of the sensors was not working. Therefore, I wasn't sure if I had adequate tire pressure. The service technician at discount tire was responsive to making sure all my tires were properly inflated and took the time to explain how the tire sensors work and when they typically malfunction, I am grateful for his assistance with a 500 mile trip ahead of me. He provided piece of mind that I did not have a leak in one of my tires and that it was safe to drive.