Take this for what it's worth. Hinson Loop replaced my fuel pump. Four days later my car dies in rush hour traffic on a Friday morning. I have it towed back to Hinson Loop. They have it all Friday, Saturday, Sunday, Monday, and then Tuesday when they are completely stumped as to why my car won't start, they suggest I send it to a dealership. They said they would make sure the mechanic that works on it was the one that was once a mechanic at Hinson Loop. I show up at the dealership and the gentleman working on my car was not the one Hinson Loop says they assured me would be taking care of it. The Chevrolet Dealership, Bale Chevrolet in Little Rock, has my car for 6 days before realizing that my car is just out of gas. They put $16 worth of gas in it and charge me $130. Hinson Loop gets me car back and determines that my fuel tank has a "mysterious" warp just below my fuel pump that they just replaced. I asked them if they thought it was strange that the very area they were working on just happens to have a "mysterious" warp in it the very moment I get it back? Their reply was, "These things happen." After 5 days of having my car and not being able to figure it out, they never even thought to check the gas. They even said in their explanation that their motto is KISS (Keep It Simple Stupid). I said, well you didn't keep it simple, because you never even checked to see if my car had gas in it. Their oversight cost me $130. I don't know how secure I feel in sending my car to a garage that after 5 days can't figure out that my car won't start because it doesn't have gas in it. They probably messed up my gas tank when they installed the new fuel pump but honestly, I can't say. It didn't even need a new fuel pump they later determined, but a throttle body instead. They were good enough not to charge me for the fuel pump. However, they never gave any apology or offered to pay the $130 I owed the dealership for my $16 worth of gas. When I asked them why they didn't KISS, Keep it simple stupid, and check to see if I needed gas, they said, "We just didn't." I understand oversights, but come on, 6 days and you still can't figure out that a car won't start without gas? Makes me leery to go back there. I wouldn't go to Bale Chevrolet in Little Rock either. It took them 7 days to figure out that I was out of gas...and then they charged me $130 for $16 worth of gas. I'm going to have car problems in the future. That is a given. And I will have to get them fixed. Maybe I'll try some new places. read more