I would tell anyone who needs furnace or duct cleaning that this company is the best. We had a major problem with a company called Sun Glo who could not fix our furnace and told us that Willard did not clean our chimney and furnace. As it turned out Sun Glu was the one who did not do their job. Willard came out the second time and showed us the problem and it wasn't their fault but they went out of there way to help solve our problem and gave us a deep discount to do a second chimney and furnace cleaning. It is refreshing to know that such fair minded and friendly people are in business. Thank you Willard Ardie Killion 3839 ne 66th ave Portland, Or. read more

We're very happy with the furnace and duct cleaning that the Willard PV techs did in our home. They seemed knowledgeable and skilled in the work they did. They explained the process to us before they started since I needed to know if I should leave the house or not. I had just been released from the hospital after fighting pneumonia for over a week. They told me it shouldn't cause an issue and sealed all of the vents before they began the cleaning to prevent a dust mess through the whole house. Then vacuum truck seemed to take care of any "junk" that came out of our duct work to get it clean. I did sit outside through most of the cleaning process but didn't see any major dust in the air when I came inside after they were done. Our house does seem less dusty after the cleaning too. Before we would get a solid layer of dust on all the flat surfaces in the house within just a couple of days of wiping down everything. We checked prices with a few companies before we chose Willard. Their prices are right in the middle range. One company we spoke to was comparably priced (within $40), one was approx. $100 higher priced, and one was slightly cheaper. We went with Willard because the person we spoke to when we called was friendly, knowledgeable, and helpful answering our questions. The techs arrive about an hour and a half late, without any communication to us that they were running late, so the lacking of a courtesy call to let us know was a little disappointing. Other than that we're very happy with the cleaning and the techs were great. We'll recommend them to others and use them again in the future. read more

It is impractical to clean our chimney from the top down. So, prior to making an appointment with Willard Power Vac, I explicitly asked (in writing) if they could clean our chimney the way the previous owners of Cascade Sweeps (The Dalles, OR) did: i.e., insert a rotating metal whip horizontally into the chimney entrance and then vertically up to the chimney cap. The answer I received was "Yes." But when their employee arrived, he said that he (WPV) did not have the equipment to do this. So, all he could offer was to use a synthetic air whip primarily used for duct cleaning. Subsequent research indicates that such a synthetic whip does little to remove baked-on creosote. As he had no assistant with him, I was relegated to holding the vacuum hose at the chimney entrance. I observed that only a little debris came down. And none was found in the basement clean-out. (It had been three years since the chimney was last cleaned.) So, I am very disappointed with the ineffective chimney service WPV provided. read more

Hired Willard for HVAC duct cleaning. They were on time and did a great job. After the cleaning I had an issue with a closed duct louver. Daniel showed up with his son, crawled under the house and found a solution to fix it. This was at no additional cost and was above and beyond expectations. This is a great family business and I highly recommend them. read more

They came to service the house behind mine. It sounded like a continuous air raid siren for two hours. My dog was freaking out and my wife had to leave the house. I called to let them know they might have faulty equipment but they said it was normal. read more

Great work guys. Knowledgeable, efficient, clean. Smooth transaction all the way around

I had chimney cleaning by Willard in Parkdale. Craig was on time, courteous and provided excellent advice. I appreciate when a professional gives his opinion and shares knowledge it was great. Both guys were personable and kept the work area clean. A job well done! Thank you read more

Just had this company out to perform a duct cleaning prior to new furnace installation. Very good service and Jacob was very respectful and tidy during his work. The only thing I will say is they came out very early at 7 AM and the vacuum is very loud which can be annoying to neighbors. It is what it is and is bound to irritate someone... Would recommend this company. read more

We asked around for a good vent cleaning service and a number of our friends recommended Willards. They arrived on time, were thorough, explained every step of the process and were done in 3 hours. We will definitely use them again. Friendly and reliable! They cleaned all our vents, the furnace, and the dryer vents. read more

We sadly had to reschedule these guys last minute due to a positive covid test, and they came back right as planned the next week, friendly and ready to work. They had a great sense of humor, explained everything, and worked quickly. They even charged us less than quoted due to one vent not actually being connected to the HVAC system, so I'd say they are very honest, too! Thanks, Craig and Bryce!!! read more

Ky and Levi did a fantastic job. From start to finish they were respectful and considerate with our dogs and setting up their equipment in the house. They communicated clearly and explained how their system worked and even helped us identify some of the unknown off shoots of the ducts in our old home. We can have peace of mind knowing all the cat hair from previous tenants and whatever else is out of the ducts and no longer floating around our home, especially with winter around the corner. Thanks Levi & Ky! read more

Willard Power Vac was recommended to me as a result of replacing a 14 year old oil burner with gas. Our ducts hadn't been cleaned since the oil furnace was installed. Turns out they should be cleaned on average about every five years and I believe it. We had a 10:00 appointment but got a call around 08:00 informing us of a cancelled appointment and that if we were ok with it, they could start early. No problem there and about 15 minutes later, they were in my driveway. I found the two-man crew to be affable, knowledgeable, and focused on the job. Professional applies too. Duct cleaning can be a loud, disruptive and invasive process, but Willard's crew explained things and answered any questions I posed which made it easier. About 90 minutes later they were packing up their equipment. We spent about five minutes chatting before they rolled out. It was a pleasant way to end the service. They did a good job start to finish which is why I'm scoring this review 5 stars. That said, I can certainly recommend Willard's Power Vac for any duct cleaning work you may need. read more

This company just finished cleaning our heating ducts and dryer vent. We could not be happier with their work, their cleanliness and the two gentlemen who did the work. Very personable and they kept us fully informed during the job. The price was very competitive and they also gave us a 10% senior discount. Recommended highly read more

Jayson arrived on time and after a thorough assessment of our house's supply and return vents, quickly got to work cleaning the furnace then clearing the ducts. He was very courteous and answered all of my questions. I will definitely be using Willard Power Vac again. Thorough and professional. A great experience all around! read more

In preparation of a new furnace installation I decided on Willard Power Vac for duct cleaning based on their reviews and information provided via several email communications. The duct cleaning was conducted by Juan and assisted by Levi. I am a full time caregiver with a 77 year old disabled individual in the home so it was important that disruptions were minimal. My concerns were unfounded. The process went smoothly and quickly. I am very happy with the services received. The pricing was competitive, the communication excellent and, better yet, there was virtually no cleanup. I highly recommend Willard Power Vac for duct cleaning services. Stephen C. read more

Came on time, organized, had some trouble shooting with wood stove, left our chimney and stove very clean. Will recommend and I will call them back for vent cleaning. read more

Willard Power Vac always does an excellent job. Great customer service, thorough job cleaning our dryer vent. We've been using them for six years and have never been disappointed! Morgan and Cornel are professional, helpful and kind. read more

I was quoted 175 plus 15 per vent. When they came on-site (an hour after they promised) they said I would need an access panel cut since my system has never been cleaned before -$17. Then they said it would be another $45 because my furnace was under the house. When I asked why wasn't I told this upfront when I set the appointment up, they essentially told me because I didn't ask. Apparently I was supposed to roll over and pay them $60 without question. I understand the charges but don't know why they didn't ask the location of the furnace and if this work has ever been done before...I guess because they expect you to pay up since they are already there. I sent them away, called their dispatch and was again told it was all my fault because I didnt know the ins and outs of duct cleaning. I probably wouldn't have even written this review if it weren't for how rude they were. STAY AWAY! Find a company that will stick to their quote. read more

Worst service EVER! The technique they used caused more harm to me and my family then good. Instead of removing all the vent covers and taking them out side to clean them they used forced air to blow the dust into our home making it literally worse then it was. Not only that but we left them with the responsibility of closing the house up and when we came back the garage door had been left wide open. I wouldn't hire these guys again if you paid me. read more

We were so impressed with Willard's Power Vac work and their professionalism. We hired them to come in and vacuum out our vents. Their thoroughness is unbelievable, from checking all the vents to the process of blowing out and vacuuming the whole time so debris does not come through our vents. In their process, they noticed underneath the house that some ductwork had been stepped on and crushed. So they spent the time to find the parts, which a lot places were out of, and come back to install it properly. They checked it after for its proper working order. They were always polite and kind, and explained everything to us. We give them a 10-star rating if we could and we highly recommend their service. They have been in business for 30 years and their knowledge and operations truly reflect their experience. read more

My dryer vent needed cleaning. Jacob was able to come out quickly on a cancellation and made short work of it. This is my first time dealing with this company but I will gladly do business with them again. Fair price and good customer service! read more

I reached out to this company and they quoted me for cleaning my hvac system and told me how much it would be to get ductwork cleaned. I then asked how much it would be for a dryer vent cleaning as mine constantly says a 95% clog and was told the amount. I was told they could come out on Monday 5/15 at 1:30 pm. I disclosed I didn't have a ladder tall enough and was told they come with their own ladders. I also asked if they suck out the lint or just blow it around as I didn't want someone who was just going to spray compressed air. I was told they vacuum it out as well. I was asked for my address and gave the information. I never heard anything back and nobody came out. I called at 3:00 and was told the scheduler was sick but I was NEVER put on the schedule. I cannot attest to their work but I can tell about my experience which was them not showing up and not even putting it on their books even though I told them I'd be happy to forward the email chain I had going with them. read more

Hired these guys to clean out our HVAC ducts. Pretty sure it had never been done in or 1940's house. We cleaned them out just after moving in and found cig packs that were who knows how old. I called several companies to get pricing. One company I called only did service of the unit and not cleaning. They suggested Willard because they have been around for a while and told me that I should only hire HVAC cleaning companies that use truck mounted vaccums...they said otherwise you really don't get clean ducts since the hand held ones are much less powerful. Good to know. They guys were right on time and went about the cleaning relatively quickly. We have had some flooding in our basement so I thought we would need to have them do the extra mold/bacteria protective coating at $17 per vent. They were really honest and told me no need. They did not see any signs of mold or bacteria. Willard's pricing was great. We have 10 vents and had the furnace serviced and it was just around $300/just under. Another company I called that had the truck mounted vacs quoted over $600 for the same service. What the??? read more

I called these guys to clean our dryer vents. They arrived an hour before they were supposed to and hooked their truck up to the outside vent. They sucked every piece of lint out of the dryer and vent. I couldn't believe how clean it was. They were prompt, courteous, and did an excellent job. It costs $125 to clean the dryer vent. If you get the heater vents cleaned it only costs $75 to clean the dryer. read more

So many bad reviews for pretty much every duct cleaning company on Yelp. I was nervous. I asked my contractor for a recommendation and they said they always use Willard Power Vac. Making an appointment way easy - they even fit me in before my move! They explained everything to me at every step of the way so I knew what to expect. They were friendly, patient and understanding when I needed to move my animals around while they went into all the rooms. Overall it was an excellent experience and I would definitely use Willard again. Thanks Morgan & Jayson! read more

I contacted Willard Power Vac on a Sunday inquiring about having them come out and clean my dryer vent due to discovering quite a bit of lint build up under my lint catch. I received a response first thing Monday morning with a detailed description of what to expect and flat upfront rate for the service, which I really liked. I scheduled my appointment for 10:30am and it was to my surprise they made it about an hour early, which was great! The two gentlemen took their shoes off immediately entering my home and were very polite. They began to work on my dryer and told me although there was some lint build up under the lint trap, my vent and fan were completely clear and there is no cause for concern there. Just to double check they located where it vents outside to also ensure there was no build up there and confirmed it was also clean. They suggested that I simply have it serviced, but it was not necessary to clean my vents, as it was not needed. WOW, I am impressed! In this day an age it's hard to find honest companies like this! Needless to say, they didn't do any dryer vent cleaning nor did they even charge for the visit. I appreciate this company's honesty and I will definitely refer them and use them in the future. Thank you Willard Power Vac for your great service. read more

I am a renter in SE Portland, my landlord hired this company to clean my houses vents. First, my scheduled appointment was at 12:30 they called to change it to around 2...okay, I can deal with that. The guy came in pulled all of his hoses throughout every room in my house didn't lay down any tarps like the website states. He also didn't cover the vents around the hose to make an air tight seal. He wasn't very pleasant overall. I had to clean a dusty and sandy mess in every room of my house, he even left a dusty gross mess on my dining table. In another rental house owned by a different landlord I had the vents there cleaned by a different company and I wish I could remember their name, but it was a few years back. They were thorough, professional, and I was satisfied after they finished. However, in the case of this experience I wouldn't trust this company to follow the guideline steps posted on their website. After reading them I felt even more disappointed. The air in my house is even worse now, I sneeze every time the furnace come on. I think all he did was stir up the dust in the vents. Now, I'm going to have to pay out of my own pocket to hire another company to fix this guys mistakes. read more

Basically, very similar situation as David. I was quoted $175 plus $15 per vent. My house is brand new and I thought maybe there was some dirt and debris from the building process and wanted it cleaned out. When they arrived they said that they need to cut 2 access panels at $17 each, in a brand new house. After that they looked in my vents they said, that new houses like mine don't have metal ducting so they can't clean them as well. I thought they would still be able to get them clean. In the end it cost me $600 and they left sawdust in the bottom of some vents. When I asked them to get it out they said no because they did not want to have to pay for a repair to the ducting if the suction was too much for it. I will never use these guys again. read more

For a company advertising clean indoor air quality, they sure don't care about outdoor air quality. They were on a job at my neighbors when I walked out to load some things in my car. I was confronted with a choking cloud of petroleum fumes. I wrapped a scarf around my face but still ended up with a nasty headache. Not cool! Not environmentally friendly... read more

Came out and did amazing work. They were fast, efficient, communicated great, and left me feeling like I worked with a truly knowledgeable professional in HVAC. I would recommend giving them a call with any HVAC needs. We can already notice a difference in the airflow and cleanliness in our home system. Thank you very much for your help and excellent service. read more

I had used this company ~25 years ago and was very impressed by their service. Two guys showed up and they ran a spray nozzle head through every vent line after carefully covering over every vent and air return. At that time I would have rated them a 5+. Unfortunately this time I was not favorably impressed. The covering of the vents seemed to me to be a bit careless, as with the 10/26/2012 review, (which unfortunately was not posted when I made my choice of companies) and tarps were only laid under the large vacuum hose from the truck, the air hose that was pulled through the house appeared to be a bit grimy and might have left a spot of goo on the laminate floor (it was easily cleaned up and I cannot be 100% sure it was caused by the service). No air spray nozzles were run through the vents, only through the main trunk line. On the positive side, there were two vents that I thought were air return vents but which he told me were for air distribution and were not connected to the furnace. He could have charged for these without my knowing any better, but did not count them in the bill. Extra point for honesty! The most unpleasant part came when I was charged an extra $75 for A/C coil cleaning. I had asked about this service when I called for the appointment, and was told that the technician will evaluate whether the A/C coil needs cleaning and will show me the problem before I make my decision. When the technician started work, I asked about his evaluation of the coil and he said that it probably needs cleaning, but he did not ask if I wanted it cleaned. I expected he would open up the large access panel on the side of the duct and show me the need for cleaning. That never happened and the $75 appeared on the bill. After some discussion, I asked that he call his boss to resolve this issue; at that point he removed the charge. Bottom line: as the rating indicates I gave them an "Meh, I've experienced better", just be sure to clearly state the services you want and make it clear that any extra-charge options need explicit approval. read more

I hired these guys because when I called they just happened to have someone in my area and could be at my home in less than an hour. They quoted $170 for the furnace and $15 per vent. Once they looked at my furnace they said that I needed access panels (2) cut in at $17 a piece and then they said the furnace did not include cleaning the a/c coil which was an additional $75. I watched as they worked and all they did was blow compressed air into my ducts from above floor level nothing down in the ducting and no physical touching of the duct work. The technician said they can't touch newer homes ducting because it is plastic and would tear, please explain how you clean it good all the way to the furnace without touching it. Needless to say I still have plenty of drywall material stuck to the inside of my ducting which is what has been flaking off and blowing around my house to begin with. All they talked about is how there are a lot of scammers in the business and you need to be careful, that is the truth and they are one of them. Never again. read more

I had two units cleaned, they are a townhome so the dryer vent is connected. The home is a vacant rental, though they were punctual, my cleaner a week and half later pulled out beer cans from the dryer vent hole in laundry room. I called and Daniel stated that they made sure all was clear. Very disappointed, didn't offer to find an alternative solution. Needless to say I will think long and hard on using them in the future. read more

We contracted with Willard Power Vac to help us with a somewhat complicated project in our condo at The Henry. We needed them to clean out and possibly replace a dryer vent, which was making our dryer not work at all. They had to move the washer/dryer out of a very tight space, clean things, figure out that the tubing needed to be replaced, get the replacement parts, and put it all back together. They also cleaned all our ducts while they were here. The project was more complex than was easily seen at first, and they were extremely professional and nice about getting it done -- all for the original quoted price. I felt very comfortable having them in our home because the technicians were so focused on the job and professional. I also needed to call the main line to discuss some follow-up questions and they were very nice and helpful -- they did everything they said they would do, and promptly. Would highly recommend this company! read more