The place itself is pretty big, and most of the staff are pretty helpful. I used to go here just to…read morebring my dog to meet the friendly staff, get a treat and I would buy things I didn't need just so my dog can go out to a store for fun. However, I meant one lady I think she's a manager who is very rude, condescending and dismissive. Hence, I have not gone back. Because of this horrible experience I have not gone back. REN's Pets, hire people who actually have customer service. Horrible experience.

Can't get a hold of customer service. Does not call back…read moreafter leaving message. Email does not seem to work either. They changed how to order product and had to register all over again. Do not know how to get a hold of them so I will have to change to Pet Value or Pet Smart.

This is a decent Pet Valu that's fairly new-ish. It's not as fancy as some of the other ones, like…read moreYonge & St. Clair but a step up in size atmosphere from the Galleria one. They took over this space a few years when the retail strip just east shut for a condo development. It used to be a mechanic garage, which is why it's so large on the inside and is surrounded by 2 garages. They have Toronto Cat Rescue cats and kittens available for adoption here. Support a local charity and rescue a TCR feline! A good selection of food and discounts if you buy by the case. They don't carry Orijen brand, but that's true of all Pet Valus. Hopefully they'll have it in the future. They also have a wide range of accessories and I've always found the staff to be friendly. The parking lot is little messed up because it's super narrow and there's no real spots outlined. Only about 3 cars can park in front of the store and the rest have to park on the other side across from the Midas. If it ever got busy here it would easily devolve into double parking, but so far I've never seen that happen.

I have three cats, two of which are on veterinarian food, but one of which gets food specifically…read morerecommended by staff here. I've been going to this Pet Valu for four years now, and the staff have helped me with recommendations for litter, food, behaviour and toys. I love that they work with Toronto Cat Rescue on such a regular basis, and that they carry a wide variety of alternative cat food, treats, and toys. They have a rewards program for customers, if you buy the same food your 10th bag is free! It may not sound like a lot, but with three cats? It's helpful! It's not the most "chic" pet store, but I find that a lot of those boutique pet stores in the Junction/High Park area carry the same products at much higher cost. The store is easily reached from the alternate east-end exit at Keele Station, or the regular west-end entrance if accessibility is an issue.

All the staff are really nice and kind.The service here is very personable and employees truly care…read moreabout pets. They have a great variety of dog foods and snacks that I can't find anywhere else

Usually don't review pet stores but this one is truly great!…read more The service here is very personable and employees truly care about pets. They have a great variety of dog foods and snacks that I can't find anywhere else

Great inventory and helpful staff. The only thing missing is a live fish tank with different fish…read morefor sale. Some items could be found less expensive at other places...

Pet Valu makes it VERY difficult to leave a review. This review is not about any particular…read morelocation. This is about an online order. I have a sick, old, dog, who has stopped eating. The vet recommended prescription food, which I ordered A BLOODY WEEK AGO, and it's STILL not here. All I get from 'customer care' are excuses and promises to check for me. I'm now informed today that there are no deliveries on weekends (!!!!????). WHAT KIND OF BUSINESS IS THIS? I'M ABOUT TO TAKE MY CUSTOM ELSEWHERE. REALLY POOR SERVICE FOR ONLINE CUSTOMERS.

Bought my dream ball python morph here. A cinnamon girl, the staff was great and helpful. Ps great…read moreprices, I don't feel like I'm getting scammed here. #WSA

Stopped by a couple times to fruit flies for my boyfriend's frogs. My bf had COVID, so I picked up…read morethe frog food for him. I showed up with no online order and not really knowing what I needed or even what kind of frogs he had. I was unprepared. Oops! Both times, the staff asked me a couple questions and knew exactly what I needed for the frogs. A great experience both times!

Great service! Very friendly and knowledgeable staff! Very cute store. Happy to have them in our…read moredog friendly neighborhood

Nice pet place to find some "not so common things" I love…read morethe fact they carry Hurtta brand. Was in to pick up a treat for my Lil Prince Dexter and his play date tomorrow. If you need a special "cake" made... they do it here. After all, pets are family members and their bday are just as special. I love that fact they carry more top line quality items for furbabies.

they are supposed to open at 11(already way too late) and its typical for them to not open till…read morealmost 12. it's 11:36 now and 16 people waiting outside, including 3 very patient delivery drivers. Unacceptable.

I've been shopping with them since before they had to relocate from the Queen/John location…read more Whenever I come here I know I'll find what I need, can't say the same for other pet stores in Downtown. Deliveries are always on time and they're very helpful with any questions that you may have.

My dog is an aggressive little shi-poo that has no problem…read moretaking a chunk out of you if she's not happy. We love her but we've never had good experiences at groomers until Timmies. I'm not sure how Crystal does it but my dog comes to me, not only happy, but with the most amazing haircut. We highly recommend this place for not only the grooming but also the selection of dog foods, treats, etc. They also have hygienists in to clean your dogs teeth, which is amazing. Love this place.

I'm still trying to process how something so negligent could have happened…read more We've been going to Timmie for probably a year now. While the staff working the front desk have always been kind, the groomer has admittedly never been the nicest. Nevertheless, they've been trimming Mojo's nails with the occasional teeth clean. Today I went in - Mojo was brought to the back and about 5 minutes in the woman working the cash area said "I'm going to get you to tap your card - the groomer wasn't able to get all of his nails today. I think he's nervous." I didn't think too much of it, although I was somewhat bummed that it didn't work out. A moment later I heard my dog crying and barking, while the groomer yelled "he is OUT OF CONTROL - I CANT DEAL WITH THIS DOG." I started to panic so I walked over to the dividing door between the storefront and grooming area, and asked what was going on. The groomer responded "YOUR DOG IS OUT OF CONTROL - HE NEEDS TO GO" and at this point the woman working the front of the store peaked over and noticed my dog was bleeding. She yelled back to the groomer and said "hey he's bleeding a lot" and the groomer responded "that's no surprise to me! He wouldn't stop moving." I had to stand there and reassure my dog so he could come out calmly, and that's when I noticed how much he was bleeding out of his two back paws. I grabbed my dog, walked him out in complete shock and as soon as we got outside and back onto the side walk, I watched my poor dog stand in pools of blood. I was completely hysterical - called my husband and sat with my dog in the park across the street trying cleaning his paws with paper towel. My husband - who arrived not even 10 minutes after this had happened - walked back to the store and it was closed (it was 3PM - the store doesn't close until 6.) He knocked on the door, called, and waited for a while, but eventually gave up. We've taken our dog to multiple groomers across Canada and this has never, ever happened. We will absolutely not be returning here - and given the other reviews I've read about knicks, cuts and negligent care, I don't recommend other pet owners do either.