We took our dog Jasper to PetSmart for grooming on July 17th at their AIRPORT ROAD Location, and we've been living a nightmare ever since.
When Jasper came home, he was not himself at all quiet, withdrawn, and clearly in pain. Over the next day, we noticed raw, irritated skin all over: his scrotum, around his anus, underside of his tail, left armpit (axilla), and near his belly. He had several small cuts that had already scabbed over, and he's been constantly licking those painful areas, especially his scrotum. Our vet diagnosed him with a moist skin infection (moist pyoderma) caused by grooming-related irritation. He now needs medication and follow-up care.
The saddest part? His toys are still in the same spot they were the day he left for grooming. He hasn't touched them since. He's completely changed -- emotionally and physically. HES SHAKING!!
After we contacted PetSmart, the store manager called and at first agreed to refund the grooming service. But then, she denied everything, claimed it wasn't their fault, and told us someone would follow up with us. It's now been well over 48 hours -- and we've heard nothing. We've sent photos, vet documentation, and even requested surveillance footage, and have been met with complete silence.
The groomer blamed Jasper for "being difficult" instead of taking accountability. Yes, we signed a waiver -- but a waiver doesn't excuse injuries, infection, behavioral trauma, or $600+ in vet bills. We gave them our trust -- and they gave us a dog who came home hurting.
If you truly love your pet, do not take them to PetSmart for grooming. We are devastated and doing everything we can to help Jasper heal. read more