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    Barks n' Rec

    3.0 (4 reviews)
    Closed 12:00 pm - 4:00 PM

    Services - Barks n' Rec

    Pet boarding

    Private dog training

    Puppy socialization classes

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    7 years ago

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    Matt B.

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    Park9 Pearson YYZ

    Park9 Pearson YYZ

    (5 reviews)

    Etobicoke

    On Sept. 2, our dog Bruce suffered a deep puncture wound from another dog at Park9 Pearson --…read morebarely missing his eye -- requiring multiple vet visits and weeks of healing (and counting). Park9 Pearson -- in particular, General Manager Wendy Raven-Chang -- has downplayed the incident, attempted to shift blame onto Bruce, accused us of trying to take advantage of their "humanitarian side," and even suggested we were "breed shaming" the other dog -- a larger, stronger breed that was unharmed and faced no consequences. Here are the facts: * The incident could have been avoided. Surveillance footage shows the attendant was distracted on their cell phone and failed to notice the tension and aggression building, including the actual dog biting Bruce. * Bruce was left alone and injured. A timestamp from Park9 confirms he was bleeding and unattended for over 10 minutes. * No timely notification. Staff failed to inform us immediately; at pick-up, they downplayed the wound as a "cut" and did not provide proper information. * No follow-up. When we reached out, staff again dismissed the severity of his deep puncture wound as "rough play." * No accountability for the other dog. Wendy stated the dog had no prior issues and would remain a client. * Refusal to release footage. Park9 only showed a small snapshot during an in-person meeting. * Inconsistent offers. Wendy initially offered to fully credit our account for the vet cost, but later reduced the offer to only 50%. To date, we have not received any reimbursement and communication has ceased entirely. * Repeated concerns ignored. Wendy admitted other clients have raised issues with attendants being distracted by cell phones and the attendant-to-dog ratio, yet no action was taken. If this had been handled with honesty, compassion, and accountability, we wouldn't be writing this. It is disappointing because we have invested years into this service, and it took one incident for Park9 Pearson to turn their backs on Bruce and us. Park9 Pearson has gone to great lengths to protect the other client, their dog, and their staff and business, far more than taking accountability and showing compassion for Bruce -- the actual victim in this incident. To be clear: we will not be returning to Park9 Pearson. But we will be vocal about our experience -- for Bruce, and in the hope it drives real improvements in staff training, oversight, and communication so no other dog or family goes through this. On a positive note, Bruce is recovering well at home with his dads

    I cannot begin to explain how much Park9 has changed my life! Single dog mom and never left my…read morepups side until I found this place. The most patient and caring crew to look after your pups! They give feedback, advice, and just care so much. I stalk the Webcams (alot) lol ... and I have even noticed how much my pups behavior has changed, I assume due to the proper care and comfort. They work through the difficult parts (my dog has zero off button) and embrace the great parts too. They even did a photo shoot for my pups 2nd bday! Please trust your pups here! My dog knows when I say "we're going to daycare & you're gonna get to play with all the other puppies" ... she loves it! Thank you all for the love you give my pup, and for giving me a little bit of my life back (I can't leave her alone lol) Have also gotten bathing and nails done a few times! Best place :)

    Just In Time Dog Walking & Boarding

    Just In Time Dog Walking & Boarding

    (4 reviews)

    From Yogi I wasn't…read morealways this proud 150-pound brindle Akita you see today. I was a scared, reactive dog when my human found me. I'd been abused, and later, after finally finding a safe home, someone broke in... and I was beaten again. I don't trust easily. I bark when I feel unsafe. I protect my space fiercely. I need distance from other dogs--not because I don't care, but because I care too deeply and don't know how to show it safely. But my human understood. They walk me on a 6' lead, often shortened to 2'. They sit on the ground beside me when I'm overwhelmed. They give me time, space, and safety to choose connection. That's how I learned how to say: "If I turn sideways and offer my shoulders or my butt... you can touch me." It's not much, but it's my way of saying "I trust you." And Justine listened. On October 4, 2023, Justine became my personal walker once a week. My human told her the truth--every challenge, every warning. She had every reason to walk away. But she didn't. She stayed. She followed my signals. She gave me 15 minutes. Now we do 30-minute walks once a week. She must really love me. Then, on January 2, 2024, I met Laura--and fate stepped in again. I didn't know she worked with Justine. Now I have two amazing humans who take me out twice a week. They get me. They give me time. And I give them my trust. To the anxious pups, the misunderstood cats, the shy reptiles, the quiet rodents hiding under blankets: You are NOT broken You are NOT too much You just need the right people who will wait for you to feel safe I'm Yogi. I'm a 150-pound Protection Fluff with a gentle heart and a rough past. I don't take love lightly--but once I give it, it's forever. Sloppy kisses and steady eyes, --Yogi From Yogi's Human: Yogi came into my life with scars--some I could see, many I couldn't. And while I helped him find safety... he helped me survive too. Watching him grow from panic to patience, from tension to trust, has been the most powerful journey of my life. We have good days, tough ones, and breakthroughs. But we keep going. To Justine and Laura--thank you for stepping into our lives. You didn't just help my dog. You made it possible for me to breathe a little easier too. To everyone walking a reactive pet journey: Progress isn't linear. Love is a process. You're not alone. #ReactiveDog #AkitaStrong #DogHealingJourney #AdoptDontShop #RescueToRecovery #BrindleAkita #DogLove #AnimalRescue #YogiTheAkita #ProtectionFluff #TraumaRecovery #ServiceDogInTraining #GentleGuardians #YouAreNotBroken #justintimedogwalking

    I highly recommend boarding your dog with Justine. She has taken care of my Oliver on so many…read moreoccasions and she treats him like family. I've been able to enjoy my vacation y so much more knowing that he is safe and well taken care of. She also send me updates so I can see how well he is doing.

    Barks n' Rec - pet_training - Updated May 2026

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