We took our dog Jasper to PetSmart for grooming on July 17th at their AIRPORT ROAD Location, and…read morewe've been living a nightmare ever since. When Jasper came home, he was not himself at all quiet, withdrawn, and clearly in pain. Over the next day, we noticed raw, irritated skin all over: his scrotum, around his anus, underside of his tail, left armpit (axilla), and near his belly. He had several small cuts that had already scabbed over, and he's been constantly licking those painful areas, especially his scrotum. Our vet diagnosed him with a moist skin infection (moist pyoderma) caused by grooming-related irritation. He now needs medication and follow-up care. The saddest part? His toys are still in the same spot they were the day he left for grooming. He hasn't touched them since. He's completely changed -- emotionally and physically. HES SHAKING!! After we contacted PetSmart, the store manager called and at first agreed to refund the grooming service. But then, she denied everything, claimed it wasn't their fault, and told us someone would follow up with us. It's now been well over 48 hours -- and we've heard nothing. We've sent photos, vet documentation, and even requested surveillance footage, and have been met with complete silence. The groomer blamed Jasper for "being difficult" instead of taking accountability. Yes, we signed a waiver -- but a waiver doesn't excuse injuries, infection, behavioral trauma, or $600+ in vet bills. We gave them our trust -- and they gave us a dog who came home hurting. If you truly love your pet, do not take them to PetSmart for grooming. We are devastated and doing everything we can to help Jasper heal.

Don't like the new hours. This location used to be much better and open until 9pm. That is not…read morelong enough. Also, I have heard the new manager is not good to many of his employees.

We adopted a 6.5 year old black lab cross in 2020 and he had zero socialisation with other dogs and…read morewas barking all the the time out of anxiety. I am so happy to say that Kindred Moments training was available and that the trainer told us despite his age and hardships, that Lucky was a very smart boy. She taught him to leave it (very well) which helped him eventually live with a cat for the first time in his life and also to sit, stay and down. I'm so grateful for this company's gentle approach to dog training. I'd highly recommend her to everyone!! Lucky is 9 years old now and still remembers all the commands. Thank you.

From the owner: We have private lessons and group classes that teach: Puppy Training, Puppy Socialization,…read moreBehaviour Modification, Reactive Dog Training, Foundation Skills, Advanced Skills, Trick Training, Cooperative Care and more!

THANK YOU! Thank you Mellow Vibes…read more We were referred here by a friend of ours who had a dog with aggression issues so we saw first hand what Mellow Vibes could do! Our dog, unlike most the dogs that I've seen in the reviews, is on the other end of the spectrum. Kaia is a 5, almost 6, year old husky/shepherd mix who has anxiety and fear and had zero socialization with the outside world and people. We adopted her at 4 years old and at that point, she was terrified of people and the world. Zero aggression, terrified of the world and a consistent flight risk. She would shut down when she saw people. If she could, she would make herself disappear from the world. Cowering, shaking, bolting, tail permanently tucked. Anything to get away. She couldn't function. We were having trouble bonding with her in the full year we had her because she was just so scared. Walks with her were full of dragging and bolting. She's pulled myself and my boyfriend over before when she was in a panic. She was incredibly stubborn with her commands. We eventually bit the bullet and contacted Mellow Vibes. They were the first trainer (and people in general) we talked to that did not judge what we did. The amount of times we heard from other trainers and people that we should not do this or that with our dog out of our desperation to build a bond with her (like letting her sleep on the bed with us or on furniture). They were the first trainers that understood where we came from and why we let her get away with certain things. We didn't feel judged for the first time or like we were being scolded. Instead, we got understanding and compassion. Paul spent 6 weeks with her. Let me tell you this, the amount of care and time he spent with her is astounding. Our dog was scared of EVERYONE but especially men, children and the elderly. Yet somehow, on our first meeting with Paul, she was calm. Paul kept us updated with her progress, pictures, videos, answering any of our questions or concerns. When it was finally time to pick her up, Paul trained us on his techniques of dealing with our dog's issues. We were met with a dog that listened to commands and when we did our walk with Paul, holy moly we were able to walk through the busy busy streets of downtown. Later that day, we were able to walk her through a busy park with so many screaming kids. We. Could. Never. Do. That. Before. EVER. She seemed to adore Paul, always looking back at him for reassurance and a bit of confidence. I almost felt bad taking her home haha. You could tell she was at ease with him and she was WELL LOVED in her time there. YOU DO NOT HELP A DOG LIKE OURS BY "BREAKING THEIR SPIRIT" OR ABUSING THEM. Now, I don't think our dog will ever be a people dog but we were taught how to manage her issues and she, herself, was slowly learning that people, objects, etc would not hurt her. At home now, she is generally a happier dog. More smiles, more tail wags, more following us around (she never wagged her tail or followed us around like this before). Mellow Vibes truly has helped her come out of her shell. They continue to follow up with us with messages, phone calls for more tips or to answer any of our questions. The rest is now up to us to keep up with the training and to continue to develop our relationship with her. You do not rehabilitate a dog like ours with anything but love, patience (oh so much patience) and compassion.

Very happy with how they handle the training and how good they are to take extra time and explain…read morethings. You can tell this is a generational skill set because of how easy and instinctual the dog training is for them. I'm a contractor and I'm passionate about what I do and I can see the passion and effort that comes from how they conduct their services. Most importantly, they're trustworthy and they care. These are people that know what they're doing and they're easy to deal with. I had to do a lot of searching and researching before I settled on them because I have a dog with a lot of issues and I love her to death. I'm very happy I settled on them. It ended up being the right choice.

Matthew is a kind, caring man as well as an excellent dog trainer! He truly cares about the dogs he…read moretrains and uses reward based methods to teach them calmness and new behaviors that are useful and practical in day to day life. His dog, Titan, is an absolute sweetheart as well! A compassionate and caring duo! Highly recommend Matthew!

I highly recommend Matthew and his reward based training! Matthew helped us get our rambunctious…read moreand hyper active dog to listen when he becomes over stimulated (something we definitely could not do on our own). He was friendly and always willing to answer questions. He is very accommodating and definitely cares a lot about the dogs! You won't see results over night - definitely need to practice what you learn with your dog and be consistent but Matthew showed us and explained everything we needed to know to get our dog under control. Beans can now sit in his 'place' for 24 hours if we wanted to. Thanks Matthew!

Can't say enough great things…read more Sue has been taking care of my pup for over a year now. Responsible, caring, detail oriented and so professional - I receive updates on my pet after every visit! If you need a pet sitter / dog walker you can rely on, look no further!

From the owner: Serving Caledon East, Caledon Village, Mono Mills for all your dog walking and pet sitting needs…read more Sue has over ten years of experience in the pet sitting industry, five years of experience in the veterinary field, is trained in Pet First Aid, bonded and fully insured.

Do not order from this company. Unbeknownst to me before shipping they ship from China. It took a…read morelittle less than a month for me to receive the harness. There is a flaw in the designs of their harnesses. The straps they use are a smoother nylon and after tightening them up they slid back down very quickly. After adjusting the vest to fit my dog the straps loosened back up so badly the vest just hung on my dog. This happened within 30 minutes. When I contacted the company their solution was a refund after I shipped the vest back to China at my experience, sent the company a tracking number and wait another month to get refunded. Plus the vest has to be dog hair free and dirt free. So basically give them $80 for a defective vest, wait a month get the defective vest, them pay to ship the defective vest back to China, and give the company a tracking number, wait for another month to pass for them to get the vest in China and hope and pray the accept your return and gamble if you'll actually get a refund and however long that takes. The website is deceptive claiming to be an American company. Maybe they are but it doesn't matter if you deal with China to get it in the first place and also for returns. Very bad company! Very poor customers service, the vests they sell are useless.

Do not buy these products! We have a service dog we bought a vest and collar buckles failed on…read moreboth. We contacted the company. They told us they'd give us 20% off. Why would I spend more money on a failed product!

Suzanne is great and knows what she is doing. Animals are her life's purpose. I was very happy with…read moreher services and wish her all the best.

Suzanne has been my saviour. I am a senior who purchased a puppy last…read moreJuly thinking I could walk and train him as I had done over the years. Well he has turned out to be quite the handful, very energetic and full of fun. Suzanne has been so patient and loving with my Keeshond and he has come to adore her and knows when she is coming and becomes very excited to see her. I think I would have given up and returned my pup if I had not found Suzanne. She is also very knowledgeable and willing to try different methods in training but keeping it fun at the same time.