The change in ownership was very disappointing. Old staff started to disappear, the new ones were pleasant, but it seemed like it should have been a sign. The new Dr does a good job of explaining stuff, but he's unbelievably rigid and inflexible, straight up rude if you raise concerns about his plans, and pushes very expensive procedures and monitoring that our new (and well established vet) hinted was unnecessary. The care of our bet was compromised on several occasions because they were simply unable to be flexible (eg refusing a partial medication refill because they wanted a new lab, but the lab was closed and the per required two weeks on their meds but would be out of meds before the lab opens??).
We witnessed them basically hold an elderly mans dog hostage until he could go out and cobble together payment for an unexpected bill over a few days, while simultaneously charging him kennel fees. Like let's have a heart people.
I seriously considered complaining to the regulator because I found some of the personal engagement with patients so alarming. Care is sound though (though perhaps overdone) and the medications were cheaper than our new vet. read more
