on Sep 19,2026 my friend purchased a bird from him at an animal swap. She asked him to hold the…read morebird while she walked around. She heard he has a bad reputation from others at the swap and went back and asked for a refund. Brandon told her boyfriend they aren't getting a ducking refund then sold the bird to a family for $500. She proceeded to complain to the swap organizers and he said he would issue the refund. But told my friend he never received a payment. Cashapp confirmed he had received the payment. He still continues to refuse a refund. After looking into him further he has had his animals seized before for improper care. He is a scammer

I thought it was a good price and then it wasn't. I was sold…read morea birdcage for over $200. TBH, I didn't know what I was buying or what to look for. Come to find that the cage I bought for $230 (I have a receipt) was missing operational wheels, two to three bowls, and two grates. It is the absence of one of the grates that makes it troublesome, as I miss either the top grate to hang yours or the bottom that prevents the bird from contact with their poop. The bowls are missing (fine I'll deal), it was a mess when I received it, the drawer is bent, and they are impossible to reach. I tried to reach them, sent them a message which was really chill, but they didn't respond. This is in response to being ghosted. Thank you.

It's so GREAT to shop in a locally owned store where the owner has a personal interest in birds and…read morea personal stake in his business. The proprietor prides himself in his customer service, as well he should. The quality and value of the seed, feeders, birdbaths...everything...is top notch. As long as Bird Watchers RVA is here, this is where I will shop. I highly recommend.

This store has the freshest, best quality bird food, as well as all kinds of bird feeders, nesting…read moreboxes, and anything else you might need to welcome birds to your yard. The prices are very competitive. The store owner, Chris, is knowledgeable and honest. I have been shopping there for more than a year, and the quality and value are always consistent.

As a store, this Petco is always stocked, clean and offers everything we could possibly need for…read moreour Luna, an Australian Sheppard and Poodle mix, AKA Aussiedoodle. I sincerely, deeply appreciate their removal of shock collars and real rawhide in the store. You won't find it on the shelves here and yes -- it's because they don't stand for it. However, you can find easily digestible "rawhide" and their selection is vast. We've been taking our Luna to Petco grooming since she was a puppy. The manager is awesome! She has been there since day one for us and helped us work through our thoughts for her very first hair cut to make sure we got what we wanted and what would look best for her, breed wise, since we had NO idea. All of the other groomers are also super sweet and helpful. I have never experienced anything other than delightful customer service. They are flexible and understanding when I've had to change appointments and patient when Luna feels nervous. I've always been happy with her haircut/bath results. Out of the approx. 10 times Luna has been groomed, they ONCE forgot to clip her nails, which they happily rectified free of charge and they ONCE accidentally clipped one side of her eyelashes while clipping her face. That was also rectified and they grew back and are even after a couple months. Not a big deal and I LOVE her long eyelashes... so that's saying a lot. The pricing is fair. I would highly recommend giving them a chance if you're looking for a new groomer.

They have pet supplies & accessories for almost any type of pet. Ample parking. Clean with…read moreknowledgeable staff. Many unique items. They also have live animals: fish, reptiles, kittens hamsters,etc. They don't carry any of the typical consumer branded food products like Purina, Pedigree, etc.

We needed advice on bird feeders and what to feed them and the staff went out of their way to…read moreanswer our questions and they were not pushy at all. Prices are reasonable and they are quite knowledgeable.

I've been a longtime customer of wild birds unlimited but NO MORE. I've found some of the staff to…read morebe quite unpleasant and sometimes just plain rude. They violate company policy at my local store and don't calculate discounts correctly, charging you more than they should, and then they argue with you about it, requiring a call to corporate. Not shopping there anymore. Will take my business elsewhere.

Awesome guy! He really knows his stuff and has the best quality jewelry. Takes his time with…read moreeverything and cares about the work. You won't be disappointed coming here! Even has a little birdie friend to keep you company while you wait :)

Incredibly fast, friendly, and high quality service at an unbeatable price! Tom was a delight to…read morework with. I had a broken lobster clasp that needed to be repaired on a 14k yellow gold chain. I called a number of stores in the area for general quotes and timeline estimates - I was quoted upwards of $85 (up to $135) with quotes for 1-2 week turnaround times just to replace a clasp. I was leaving for a trip the next week and found him to be the most direct and pleasant to speak with on the phone, and his turn around times the most competitive. I dropped the item by for repair the next morning and he had already set the two clasps aside. To my surprise he quickly repaired while I waited and it ended up being only about half of what other shops quoted me for. He has a long family history in the Richmond area and was a delight to work with- also has a funny little bird in the shop. You don't have experiences like this much anymore, so I want to give him credit and will go out of my way to go back if I need jewelry repaired. I have already recommended his shop to friends and family. Good guy and wish the business all the best.

I used to be a loyal Petsmart shopper until I started volunteering for a rescue group in the…read moreRichmond area. We hold weekly adoption stands and have done so at many Petsmart and Petco locations. We no longer hold adoption stands at Petsmart locations because of the experience with Petco has been so great and I have to say the staff at this Petco location has been amazing! The staff has been extremely helpful and accommodating. Managers have donated so much to the rescue group and are always willing to help. The store is clean and well organized. The product selection is amazing compared to Petsmart and the prices are right in line with other retailers.

I made an appointment for my dog to get bathed on 8/13. The groomer called in sick so I gladly…read morerescheduled for 8/14. I received a call that they needed to cancel my appointment again. So I scheduled for 8/16 . I told associate on phone each time my pup had anxiety that was why I needed a straight through appointment. They said no problem. I arrived on 8/16 to be told they would not bath him because he is on medication for anxiety. This was something that should have been discussed up front. The associates were not friendly with me or the other customer in line.

Smooth experience, staff Gordie was helpful, courteous and gave some good advice on future projects!read more

GURL where are the prices ? Literally half of the store…read moredidn't have prices listed. Lady up front was really friendly. Not a lot of staff around the store to ask for help if needed.

Took my fussy girl to get groomed here for the first time…read more Very impressed with Dee. Clearly cared about Pepper's experience and my comfort with leaving her. When I got a call from Dee that the grooming couldn't be completed cause Pepper's pad was a bit raw. Impressive. There is a lot of negativity about using chain store grooming. Groomers like Dee will turn that around I hope.

Do not go there! Horrible! Worst pet grooming ever. The saying " I would not take my dog there"…read moreholds true here. They have no clue as what to do with a dog. They do not take time with the dog. Only excuse for them is to completely shave your dog. No grooming or stylist skills at all. Excuse will be matting which is not true. They only want quick shaves because that's all they know. The manager's excuse is everyone is usually new there and has no grooming experience. It's completely unorganized and poorly operated.

I shop at this PetSmart fairly often, mainly for fish and fish supplies. The staff are friendly and…read moreseem knowledgeable enough when I have questions, which makes it easy to find what I need. Prices do run on the higher side, so you definitely pay a bit of a premium compared to other options. The training classes are a mixed bag. They are a nice way to bond with your dog and let them socialize with other dogs, but in a large group setting the actual training itself doesn't always feel as effective as it could be. As for the animals in the store, it's hit or miss. Sometimes there's a good selection and other times the variety is very limited. Still, it's a pretty solid place overall with good people working there, even if the prices and training effectiveness keep me from giving a full five stars.

I took my dog in for a routine grooming appointment and had a very disappointing experience…read more The groomer told me my dog had a knot on his ear and went to consult another groomer. After briefly examining it, she came back and said she couldn't groom him because the knot was too close to the ear and recommended that I take him to a vet. The problem was that it wasn't a knot at all--it was simply some tangled hair. I was confused and asked if they could at least groom the rest of him, but I was told no and that I would need to go to another groomer or a veterinarian. It made no sense to me that an entire grooming service would be refused over what turned out to be such a minor issue. When we got home, my wife combed the tangled hair out in less than two minutes. That made the recommendation to see a vet seem completely unnecessary. The whole experience left me feeling like they weren't interested in helping or finding a solution. I left frustrated, disappointed, and questioning whether they genuinely care about their customers and the work they do.

I love the cozy atmosphere of their shop at the Bellgrade location. They have a wide variety of…read morekitty foods to choose from, and I use the Purina Pro Plan Urinary Tract Formula. They have lots of tasty choices for my Kitty Kids to enjoy and the staff is very friendly. I always enjoy coming to Pet Supplies Plus :)

Great assortment of pet foods including the cats diet food for kittens. I raised my adopted kitten…read moreon this and he growing fast!