I normally would give TSC a 5 star as I have purchased there many times and always was greeted warmly and received great service. I called ahead to see if they had a product and it sounded like the associate was unfamiliar with the particular thing I was asking about. When I asked further if there was another product similar because I stated people use it all the time, she hung up on me. THAT is unprofessional. So, I looked online and sure enough, they have it! All associates should be knowledgeable about all their products and if they are unfamiliar, they should ask another associate. I certainly will continue shopping there because they are convenient and generally carry whatever I need. But this associate does not reflect the way TSC operates and needs further training. read more