I worked with Annie Salter on a new home office from La Diff. I've bought a lot of things from a…read morelot of different stores in my lifetime and I've never experienced someone so willing to go above and beyond the call of duty to get the customer what they need. Throughout this process Annie was regularly calling, emailing and texting me with updates, solutions and ideas. She was so willing to go back and forth with the product manufacturers in order to get all my questions answered in a timely fashion. Most importantly, she met each challenge with genuine enthusiasm. When she didn't have an answer, she'd happily go hunt it down and she was proud to get back to me with the missing piece of the puzzle. Annie is amazing!

I purchased multiple pieces of furniture to furnish a new condo I purchased in downtown Richmond…read moreeverything about the experience was very good from purchasing through delivery.

customer service was great I didn't feel overly pressured to make a decision but was very grateful…read morefor the discounts offered to me and I will definitely be back to purchase a new piece for my home

This has been my experience: I found a recliner to purchase…read moreat Home Makers Furniture on Bell Creek Road in Mechanicsville. It was about $4K with a $400 after manufacturers warranty plan. The sales manager, Jeff Funk, had me initial in 3 places, and then sign a receipt that stated "if you cancel the order, we keep a 20% restocking fee". He reviewed this fee AFTER I SIGNED EVERYTHING. I heard him imply that this was if I cancelled the order after receiving it if it was not as expected. I asked when the expected delivery would be. He said "2-6 weeks, but most likely 2 weeks." My husband and I are seniors on fixed incomes. I told him this and that it was a huge purchase for us. I found we needed the money for medical reasons and called 7 days later to cancel. He said "You signed a contract so we will refund all but 20%" and " I just received the recliner and have to now pay to keep it in storage". I was very upset and attempted to negotiate 10%. This offer was shot down within 24 hours. I have reported this to the BBB and to my bank who are assisting. This unethical practice violates Section 59.1-200 of the Virginia Consumer Protection Act , Section 16(a) reads: 16. Failing to disclose all conditions, charges, or fees relating to: a. The return of goods for refund, exchange, or credit. Such disclosure shall be by means of a sign attached to the goods, or placed in a conspicuous public area of the premises of the supplier, so as to be readily noticeable and readable by the person obtaining the goods from the supplier. I therefore cannot recommend this company. Buyer beware of non-clear disclosure. NOWHERE IS THIS POSTED IN THEIR STORE, NOR WAS I SHOWN THIS IN WRITING MAKING IT CLEAR TO ME WHAT THE STIPULATIONS WERE BEFORE SIGNING THIS CONTRACT SALES RECEIPT. ***UPDATE JULY 2025*** My credit card co. accepted my dispute and refunded my money, keeping 10% as I requested. Additionally, I was receiving several calls a day from this sales person, finally leaving a detailed message that my bank requested I call him back to settle. When checking with my bank/CC co., they advised me that they told this man to not continue to call me but to work with the bank only. I blocked his calls. Not smart for a smaller business chain to operate in this way. You treat one customer poorly, you lose hundreds more. Out of curiosity, I deep dived further into this brand of sofa. Walmart was selling the exact model--for $2,000 less.

We had a very disappointing experience with Red Barn Furniture that stretched over more than a year…read moreand involved repeated product failures and poor warranty handling. We purchased a custom loveseat in October 2024, delivered in December 2024, along with a 5-year extended warranty. Our salesperson, Derek, told us this was the best quality product they sell and assured us that durability would not be an issue. Problems began immediately. During the initial warranty period, the entire unit had to be replaced because the leather arrived with razor cuts from unpacking. After the replacement, service had to return again to replace the reclining mechanism. The loveseat continued to experience structural issues under normal residential use. In September 2025, after another failure, we were told to file a warranty claim, which conflicted with what Derek had told us at purchase about how warranty issues would be handled. From the time the claim was filed, it took over three months for a third-party technician to inspect the loveseat. During that period, Red Barn sent their own technician, who stated there was nothing wrong, despite the ongoing problems. The warranty company later said required images had not been received, yet neither the warranty company nor Red Barn contacted us by phone or email to request them. When a third-party technician finally inspected the loveseat, it was determined to be not repairable. Despite this, the service manager, Grayson, continued to delay resolution and suggested another repair with no timeline. As of January 2026, we are left with a broken loveseat and no meaningful resolution. This was not an inexpensive or entry-level purchase, and the lack of accountability after the sale has been extremely frustrating. Based on our experience, I would be very cautious about purchasing furniture here, especially anything custom or heavily upsold on quality and warranty coverage.

I got a killer deal on a new bedroom set...thanks Red Barn Furniture!!! ROBERT HUDGINSread more

I had never been mattress shopping before and I headed out ready to visit several different stores…read morein the area. We were immediately greeted by Lindsey who was extremely knowledgeable and friendly. I knew within about 5 minutes that she would help me find a mattress that was perfect for me and my budget - and she did! Overall it was a great experience and I highly recommend Mattress Warehouse of Short Pump and specifically Lindsey if you're in the market for a mattress. Side bonus: You'll learn more things about mattresses than you ever thought possible - which definitely helped me in choosing the right one!

Horrible customer service denying trying beds without using their "scientific" tester to tell us…read morewhat we like. Very rude salesman. Walked out.

Found the perfect sofa here. Comfortable, stylish, and delivered faster than expected. The delivery…read moreguys were careful and polite.

OMG. Love love love this place! Colena is as cool as it gets, and everything in the store is…read moregorgeous. Prices are a little high, but I did notice a few things that were in reach. I didn't get anything today, but I will definitely be back!

I literally went to 7 or more mattress stores before making it to Mattress Outlet, which was my…read morefinal stop. I'm glad I was patient, because Mattress Outlet got my money. Don't waste your time anywhere else. Come straight here. And when you do, don't expect a beautiful, fancy showroom. That's not this place. Travis took care of me. He was knowledgeable, patient and gave me a great deal on two sets of good, but off-brand mattresses. Even got them delivered to me the same day for a great price! Sidenote: the delivery guy is a single delivery guy. He can sling those mattresses and box springs, but he's just one guy with cumbersome pieces to work with. I guess they keep the costs down that way. That said, dragging and tossing new merchandise isn't a good idea. One of my box springs had some slight damage on it by the time he was finished. I ended up helping him take stuff upstairs, 'cause he would've dragged it otherwise. He also was a little too chatty asking questions about my place. He noticed everything and asked questions about everything. In any other situation, I'd think he was making note to come back and rob me. Still, I'm giving Mattress Outlet 5 stars. Their prices and overall service are that good. Just be prepared to help the delivery guy (who does NOT set up, ha ha)!

Great service. Great prices. Quick delivery. Very impressed. Highly recommend. Very helpful.read more

Unfortunately, the customer service today was atrocious. Upon entering one of the women decided to…read moreloudly discuss how annoying children were disturbing items after looking at my children, who had done nothing to disrupt anything. Neither of the women, Amy, nor the one loudly discussing her disdain for children greeted our family. Very disappointing as the volunteers in here have previously always been kind and we have always have had a good experience. For a thrift store that is supposedly supporting Christian values these two women are making a mockery of it. As a mother who works hard to instill appropriate behaviors and values in their children I don't tolerate rudeness particularly when it's unwarranted.

Nicely organized thrift store with some decent prices. The jewelry was high, but the china and…read moredishwater were marked fair. There was a lot of furniture, clothes, and books as well! Typical thrift store - volunteers get 20% discount.

Love my new bed. Great quality abd low prices. Owner is very nice abd he wikk work with you.read more