Good service. I needed a split Queen box spring in a hurry. They delivered and set up in two days.read more

Wonderful customer service and great product. Will…read moredefinitely get my next mattress here. They didn't try to upsell me or pressure me into getting more than what I needed or go out of my budget. Their delivery was prompt, polite, professional, and really, what more could you want? Just great.

I literally went to 7 or more mattress stores before making it to Mattress Outlet, which was my…read morefinal stop. I'm glad I was patient, because Mattress Outlet got my money. Don't waste your time anywhere else. Come straight here. And when you do, don't expect a beautiful, fancy showroom. That's not this place. Travis took care of me. He was knowledgeable, patient and gave me a great deal on two sets of good, but off-brand mattresses. Even got them delivered to me the same day for a great price! Sidenote: the delivery guy is a single delivery guy. He can sling those mattresses and box springs, but he's just one guy with cumbersome pieces to work with. I guess they keep the costs down that way. That said, dragging and tossing new merchandise isn't a good idea. One of my box springs had some slight damage on it by the time he was finished. I ended up helping him take stuff upstairs, 'cause he would've dragged it otherwise. He also was a little too chatty asking questions about my place. He noticed everything and asked questions about everything. In any other situation, I'd think he was making note to come back and rob me. Still, I'm giving Mattress Outlet 5 stars. Their prices and overall service are that good. Just be prepared to help the delivery guy (who does NOT set up, ha ha)!

Great service. Great prices. Quick delivery. Very impressed. Highly recommend. Very helpful.read more

After about 2 weeks of searching, I found the right bed, the right price and the best customer…read moreservice! Neil was great, through this pandemic he was a pleasure to work with and honestly I can't complain about the price. He will make things work and you will leave completely satisfied. Most of all he is HONEST! ENJOY YOUR SEARCH.

I've been shopping for a new mattress for a while. I'm so glad I went to Mattress Warehouse! The…read moreservice was exceptional! My sales rep was Aaron who walked me through the process of finding the perfect mattress for my specific needs. Then I had the pleasure of finalizing my purchase w/ Tracy who was also awesome to work with. Very professional & knowledgeable. The next day I went back to purchase an adjustable frame & worked with William. He also gave me excellent service! Everyone I dealt with was so kind, very knowledgeable & really had my best interests at heart. If you're going to buy a new mattress, don't shop anywhere else! They will match/beat competitors prices, treat you with the utmost respect & no pressure at all! AAA+++

We were mattress shopping all day and stopped here as one of our last stops. They had a computer…read moresystem that gave us a print out suggesting certain types of mattresses which was really cool and not an option offered to us at other stores. Our sales consultant was really friendly and helpful and knowledgable. He was honest without being to pushy. He even encouraged my children to get on the beds and play with the remotes!!! Ultimately, I would definitely come back to this mattress store first next time! Also, very affordable!

I have been looking to buy a new mattress for a while. its tough w/ all the brands & the wildly…read morevarying prices. My last stop was Mattress Warehouse on W. Broad. My sales rep Aaron was incredibly knowledgeable, very nice & patient showing me all the mattresses that fit MY personal needs. Tracy walked me through the buying process. He was also extremely knowledgeable & so sweet! I couldn't be happier w/ my purchases & my experience! Their customer service was extraordinary!! so much so that I went back the next day to buy an adjustable base for my new Tempurpedic. I had yet another incredible experience with William! 3 diff people, all excellent! If you're in the market for a new mattress, dont shop anywhere else! They match/beat comp pricing & their service is 2nd to none! AAA++++

Mitchell was so kind & knowledgeable. Mattress buying has had it out for my boyfriend & I! We…read morerecently bought a Tempurpedic in firm, it didn't work out for us. We switched to a Beautyrest in firm and are exceedingly happy about our decision! I can confidently say Mitchell made the entire mattress-buying swap experience Mattress Firm offers their customers more pleasant than we could have imagined. We arrived 45 minutes to close & he was as charged up to help us as if we had come in during the middle of the day. His knowledge of different mattress types, materials, and support levels was impressive, and he answered the overload of questions we had without ever making me feel rushed or pressured despite the time inching to closing as we made our final decision. - Truly an above & beyond employee!

I spent thousands of dollars on an expensive. Sale & installation well. However, when failed &…read moretagged after just a few years our warranty was denied. What good is a 10 yr warranty if they won't back it up? Shop somewhere else.

This is the place to go to learn everything there is to know about a mattress. Specifically, Will…read morewas great! (We've heard other employees may not be as awesome). He explained more than we ever wanted to know about the process. Plus it's a local place, which is always a bonus! We visited about four different times and checked out the products and asked our questions while we were comparing the store/products to the competition and in the end, we bought our mattress from OMF (Orthopedic Premier Super Pillow Top) IMHO, I'd highly recommend visiting Will at the Brook Road/Va Center Commons location!

Completely incompetent! Don't waste your time or money in this place…read more On a very simple, yet important task, attention to detail is imperative. I must believe thIs old time sales guy is in over his head when it comes to accuracy of details.

I was greeted at the door by Kenny who is very personable and made my experience so pleasant. I was…read moreshopping for a power recliner, and he showed me where they were at in different places in the store. very helpful and knowledgeable. He left me alone and let me look for myself, which was great as I did not feel pressured at all. I ended up getting the power recliner with the lift.I am sure I will enjoy!! I highly recommend asking for Kenny.He was great!!

We purchased patio furniture for our new home. The salesman was great and the furniture was…read moredelivered end of June of 2026. In less than 60 days the arms on the chairs started to peel and fade. I submitted a request through the customer service department and asked them to replace. They responded that it was my fault that the chairs peeled and faded as I appeared to have not taken care of them. It's been less than 60 days and they can't take the weather? And i bought the warranty....

Trevor and the entire team at Mattress Firm Short Pump were nothing short of amazing to work with…read more It can be nerve-racking to figure out where to start when making a bigger purchase, and there are so many options today, but I'm so glad I chose this one. From the second I walked in, I felt a warm vibe--less like I was being swindled by a smooth-talking salesman and more like I was talking to a friend. They care less about pushing a sale on you and more about finding out what your individual needs are as a sleeper. Trevor and the team here showed me a wide range of options and went above and beyond to really make sure I ended up with a mattress I love. I also decided to go in on adjustable base (mainly to replace my rickety metal frame). I used to make fun of my parents for having one, jokingly calling them geriatric (they're not) and now can't remember how I ever lived without one! The positions are fantastic for reading or doing work, and theres even lighting beneath the bed that creates an ambiance of subtle glow (super luxe). If you're wondering about where to go for your mattress, know that Trevor and the team here will really take care of you.

When a customer comes with a question, a salesman can deal in a polite way and don't have the right…read moreto be rude. Really very very disappointed with the salesman who was there yesterday evening (02/04/2024)- don't know his name btw! Never trust these guys on low price guarantee price match. These people literally sold us a 'peeler' too(which we already have at home), when we actually went there for an 'Apple'. And finally, when we go there for price matching the apple (as per their "Low price guarantee" deal), they says we gave that peeler which costs $100 for free to you guys! Hilarious!!! Never purchasing from mattress firm again! Not recommending to friends and family either!! One another salesman William was extremely helpful when I went there one month ago. Thankful for such kind person though.

I had never been mattress shopping before and I headed out ready to visit several different stores…read morein the area. We were immediately greeted by Lindsey who was extremely knowledgeable and friendly. I knew within about 5 minutes that she would help me find a mattress that was perfect for me and my budget - and she did! Overall it was a great experience and I highly recommend Mattress Warehouse of Short Pump and specifically Lindsey if you're in the market for a mattress. Side bonus: You'll learn more things about mattresses than you ever thought possible - which definitely helped me in choosing the right one!

Horrible customer service denying trying beds without using their "scientific" tester to tell us…read morewhat we like. Very rude salesman. Walked out.

amazing job! bedMATCH is so amazing!!! you have to try it! Anil was amazing and very helpful and…read morehooked me up with an amazing deal! come check it out!!!

Bought a Serta Mattress and what a piece of garbage! Reached out to them to discuss…read morereturn/replacement...no concern at all!