Well they are now closed. No notice but this is sad because I had always had a good experience with…read morethem.

We used Broughton for years until it was sold. The new kennel, Otterdale Kennels is equally…read morefantastic & reasonable. You will not be disappointed I promise. 804-794-2805

Started using Holiday Barn last summer after a bad experience with a previous groomer. They always…read moregroom my cocker spaniel exactly as I've requested and their customer service is consistently superb. I appreciate the compassionate way they interact with my dog when he's anxious at the beginning of his visit and he always leaves relaxed and happy. Can't say enough positive things about them-highly recommend.

DO NOT BOARD HERE!!!!!…read more I will never board my cat here again. This was the worst experience I've ever had, and I was in tears when I picked her up. When I booked her stay, I clearly explained that my cat is elderly (17 years old) and may occasionally have accidents. She can be finicky with litter and may get confused in new spaces, so I packed extra bedding and pee pads for her comfort. When I arrived to pick her up, her nice memory foam bed was completely soaked with urine, and my cat herself smelled of urine from head to tail. All of her bedding was soaked and hadn't been washed. It was as if she hadn't been checked on or had her bedding changed for the entire week. The smell of pee was so strong it made my eyes and nose burn. When I reached out multiple times during her stay, I was told she was doing great with no problems--a statement that was completely false. Her legs were red and raw from sitting in urine, which is absolutely unacceptable. While they did refund the entire stay and buy a brand-new bed, that does not begin to address the emotional distress caused to both me and my cat. ABSOLUTELY UNEXCEPTABLE!!!!!!!!

I never write reviews but I had a very unpleasant experience trying to book an initial consultation…read morewith Midlothian Pet Pals. I reached out back in 2021 when my husband and I first moved to the area and received a response that they were booked for the dates I was requesting. I completely understood that as I was requesting for only a month out (it was fine, we would figure it out). I then responded looking to book for future dates but received no response back. I ended up finding an independent pet sitter for the dates I needed but thought I would reach back out a year and a half later to see if I would have better luck with a response. Again, I was told in April that they were booked solid through the end of August...I responded saying I would still like to book an initial consultation so that I would be able to request future dates. I never received a response. It was extremely off-putting that they wouldn't even take a new customer who was willing to be flexible and work around next available dates. I have now found a much more professional, friendly, and responsive pet sitting company who I have been recommending to everyone who's asked me instead. It was disappointing to say the least and I hope others have a more positive experience.

I would recommend not using this company. I have left several messages and no return call. If they…read morecan't even return your call I certainly wouldn't trust them with my pet.

My husband and I have taken our dogs to this vet for 15 years, but never again. Our dog began…read morehaving seizures for the first time and had 4 seizures in the evening and overnight. We called an emergency vet and they said they would need to see what was happening to properly diagnose her, so they advised waiting and taking a video if she has another episode (which is a separate issue with another facility). Rather than risk a 30 minute drive to a questionable emergency vet, we figured Swift Creek would help. We were in the parking lot waiting when they opened at 8am. My husband explained the situation, and my dog clearly had seizures (we did take a video at that point), but they told us to go to urgent care. Even when told that she was now having seizures 3-4 hours apart and waiting another 3 hours for urgent care to open would allow time for another seizure, they still said they would not see her. They have been this dog's vet for all 5 years of her life and have seen all our other dogs over the course of 15 years, yet they turned us away when our dog really needed help. Fortunately, we found another vet that was open and willing to see her. They gave her a sedative and seizure medication. They did nothing that Swift Creek didn't have the ability to do, other than show compassion. Swift Creek might be fine when your pet is well, but don't count on them to help when you really need them.

Had both a vet appointment and boarded our dogs there…read more Let's just say this was the absolute worst experience I have had boarding my dogs. Vet appt was mediocre. Had to pay for 2 exam fees. Neither dog got an exam. They gave them there influenza shot and sent us on our way. Boarding... when we dropped off we had concerns. We asked to see the kennel where the dogs were kept and it wasn't very nice. There was active animal pee on the ground and extremely loud. None of the animals were settled. Whatsoever. The blankets they give dogs are paper thin. Thank goodness we brought our own. On the 3rd day of our dogs getting boarded we get a call that they have run out of food. How is that possible if I packed 12 bags for 5 days and they eat once a day. I packed for 1 extra day just in case. The workers never read the instructions and did whatever they wanted. They fed them twice a day and they weren't even eating. No call nothing. Until they ran out. They offered purina- which my dogs can not eat. They did go out and buy their dog food from tractor supply. But after such the manager acted as if I should be grateful for such a doing. The following morning I get another phone call. Miraculously one of my dogs has a cut under her eye and she needs emergency medical attention but no vets are in but I can pay for them to take her to an emergency vet. They tried to blame my other dog which is insulting enough. We cut our trip short and had a friend go get our dogs out of this place that day. Not only that. I drove my dogs 3 hours to the university (Virginia Tech) to have them evaluated and the one dog professional stitched up by the surgical team to also be told it was not from another dog. Do not board your dogs here.

Been using this Kennel for my dog for many years and they have never skipped a beat! He comes home…read morehealthy and happy every time and I absolutely do not hesitate to recommend this gem in the woods!

Totally love this place! This is a family business that made us feel as though our dogs became a…read morepart of their family. The kennels are clean and setup so the dogs have inside and outside space. The price was amazing as we had both of our dogs in one kennel. That also let them hang out with each other while we were away. Communication was rapid and professional. We even had to reschedule our pick up time as we arrived late from traveling. That was no problem at all. We will be using this location from this point forward whenever we have to travel without the pups.

Very clean Prompt check in our two cats were in kitty condo …read more They rotate allowing kitties out of Condos to roam in enclosed room. You can check in on camera app to see how its going

My dog came home from her stay dehydrated, with diarrhea and vomiting. When I picked her up at 3…read morePM, she immediately urinated for an unusually long time, which made me question how often she was being let out and whether she had adequate access to water. What frustrates me most is that her care instructions were not followed. I clearly stated in her feeding instructions, special instructions, and verbally confirmed with the front desk that she was to receive a Dentastix each morning, as it's part of her breakfast. None of them were given to her. The Pawgress Report Cards are a nice idea, but they felt like generic messages rather than updates that reflected my dog's actual care and experience. Based on what I observed, it seemed like there were simply too many dogs for staff to give each pet the attention they needed. After reading other recent reviews mentioning kennel cough and stomach issues, I'm concerned that my experience may not be an isolated incident. I cannot recommend boarding here.

If you have a special needs dog, there is not another daycare on the Southside like it. I have a…read morevery anxious dog. They go through a meet and greet process every single time he comes. No other day care in the area (we have been to most) cares about the special need dogs. The just deem your dog non compat (because they don't have the training, supplies, or staffing) and send you away. If you want the best, you want this location Dogtopia! A Quality, caring staff for your precious fur babies.

Pit bulls are allowed at these facilities, are not kept separate from other animals, and one…read moreattacked and injured my much smaller dog. Staff at first claimed my dog mounted the pit bull, which I have never seen him do to any dog or anything, then later corrected themselves and said he was just in the wrong place at the wrong time... at pick up they started telling me "when this usually happens..." indicating it's a repeated occurrence at this facility. Absolutely unacceptable.

I HIGHLY recommend Courtney for your dogs home away from home experience. Apple truly had a…read morevacation, NOT an incarceration, which is what she would have had if stayed in conventional boarding. Courtney took special effort to treat Apple like she was one of her own; she made sure Apple had; her meds, her food, her special quirks - everything right, so Apple could feel safe and comfy. Apple loved playing with Heidi, Courtney's dog and was given the royal treatment from everyone. I will go to Courtney's from now on and let Apple have fun. So much better for her and that makes me leaving her when I travel so much easier. Thanks so much Courtney. oxox Jimmieanna and Apple

I've taken my dog here on many occasions. He's excited to go and tired when we pick him up. I trust…read moreCourtney the owner and they have a wonderful place for dogs to vacation.