Karen went above and beyond when taking care of my cats while I was on a weekend trip. She even…read morecleaned their bowls and plates. She sent pictures to keep me updated. I felt really comfortable with her and so did my kitties (and usually one of them is not so happy with people he doesn't know, but he loved Karen!) I'm so glad I've found her!

Karen really gives you the sense that not only does she love her job (who wouldn't love being able…read moreto play with dogs all day) but she genuinely cares about the dogs she walks and cares for. She helped my wife and I out with a very difficult situation where I was out every weekday for two months before we moved out of the Richmond area. It was very evident that our dog's attitude and demeanor improved whenever Karen walked her. Taking a photo of our dog each day was a big plus especially since I was away during the week. It brought me a lot of happiness to know my girl was content without me there. It's a shame we no longer live in the area but I can't recommend Karen enough to RVA folks who live within her service area.

SArah and her group are beyond great. They handle our tiny cat with breathing problems and our…read morelarge blind/deaf dog without any issue

We left two of our dogs at home for a little more than two weeks while we were out-of-town. These…read moreare both dogs who had never been boarded or left behind before. One is ten years old and the other a little more than 1 1/2 years old--and we were very concerned about their welfare without us around to take care of them. (Yes, they're both spoiled.) We decided that leaving them at home would be better than boarding them and contacted Sarah based upon the recommendation of our groomer. We could not have been more pleased with the result. Sarah had three young people who made four visits each day for the 2+ week period. They reliably showed up on time each day and fed, walked and played with the dogs during the visits. (It did take a couple of days before the dogs adjusted to the change in their routines but they generally did adjust--although one had eating issues but that was because he is a little neurotic and had nothing to do with the care provided. In fact, the sitters went out of their way to work with that particular dog to get him to eat.) We received detailed daily reports about each visit by email, with pictures. Most importantly, we were quickly contacted with any issues or questions that arose. We would absolutely use Sarah Sits again and highly recommend them to anyone who wishes to have pets cared for in their own environments.

She took care of my dog during a 2 week vacation & did an outstanding job. She came to my house 3…read moretimes a day to feed & walk her and even groomed her. I was impressed by her reliability and how well she bonded with my dog. She sent an email during each visit so I knew she was there and even included some photos that I enjoyed seeing.

From the owner: I am fully background checked, license & insured. While…read moreboarding kennels are convenient, in-home pet sitting has several advantages over boarding kennels. It offers more personalized care, reduces stress, eliminates the risk of disease transmission, adds an extra layer of security, and makes life easier for pet owners. In-home pet sitting is a convenient option to consider if you want to ensure that your pet receives the best care while you are away. My services are at the clients home and not mine

If you have a special needs dog, there is not another daycare on the Southside like it. I have a…read morevery anxious dog. They go through a meet and greet process every single time he comes. No other day care in the area (we have been to most) cares about the special need dogs. The just deem your dog non compat (because they don't have the training, supplies, or staffing) and send you away. If you want the best, you want this location Dogtopia! A Quality, caring staff for your precious fur babies.

Pit bulls are allowed at these facilities, are not kept separate from other animals, and one…read moreattacked and injured my much smaller dog. Staff at first claimed my dog mounted the pit bull, which I have never seen him do to any dog or anything, then later corrected themselves and said he was just in the wrong place at the wrong time... at pick up they started telling me "when this usually happens..." indicating it's a repeated occurrence at this facility. Absolutely unacceptable.

I recently moved to Richmond and needed someone to watch my cat over Christmas week. They responded…read moreto my request immediately. The pricing is extremely reasonable. We set up the "meet and greet" and multiple employees came over to see where the food, water, litter, etc is and to meet my cat. Everyone wore masks to comply with covid precautions. Over the week they were extremely professional and took great care of my cat. They stayed with him for 30 minutes per day and played with him in addition to cleaning the litter and preparing his food. They even cleaned up a little leak I had after it rained really hard one day. After each visit I got a detailed email with all they did and multiple cat photos. I'm always so worried about my cat when I go away and they made me feel so much better. I'm so so happy with this service and will 100% be using them again!

New to Richmond and in need of a great pet sitter, I 'm so happy to have found Kate. We had a…read more"Meet & Greet" with my two felines (who have special needs), and I could tell she was relaxed and confident with pets. She carried out all my instructions and provided me with updates. Very satisfied!! Grace

My dog loves this place! He's starts crying when we get close. He can't wait to get out and go…read moreplay with the other doggies. The owners are wonderful, kind and very caring people. They want the best for your pet and treat them as if they were theirs.

Absolutely LOVE this place!! They take amazing care of our dog and he's always so excited when we…read morepull up so I know he loves it as much as we do!! They made special notes in his file, like how he gets anxious in thunderstorms, so they could take special care with his unique personality. When our trip was unexpectedly extended an extra day, they were more than accommodating. They truly went above and beyond to make sure he had everything he needed for the extra day. When our pup was too stubborn to get in the car, they gave me a hand and helped lift him safely into the back of my Jeep for the ride home. Couldn't speak more highly of this amazing place!!

Started using Holiday Barn last summer after a bad experience with a previous groomer. They always…read moregroom my cocker spaniel exactly as I've requested and their customer service is consistently superb. I appreciate the compassionate way they interact with my dog when he's anxious at the beginning of his visit and he always leaves relaxed and happy. Can't say enough positive things about them-highly recommend.

It's a nice facility. If you are looking for a groomer for a breed that requires artistry (bichon…read morefrisse or standard poodle, airdale, etc.) you should probably keep looking. They did a very poor job with my standard poodle. I requested a shirt Town and country, but did not get anything close. They went very short (which is ok, hair grows back). If you go short it must be precise and crisp with neat edges. His top knot is so crooked, his private parts have a 2 inch mustache & his body is so uneven. It looks like a groomer training. No thanks. This is good if you own a boxer or lab. Not for a dog that really needs grooming.

I never write reviews but I had a very unpleasant experience trying to book an initial consultation…read morewith Midlothian Pet Pals. I reached out back in 2021 when my husband and I first moved to the area and received a response that they were booked for the dates I was requesting. I completely understood that as I was requesting for only a month out (it was fine, we would figure it out). I then responded looking to book for future dates but received no response back. I ended up finding an independent pet sitter for the dates I needed but thought I would reach back out a year and a half later to see if I would have better luck with a response. Again, I was told in April that they were booked solid through the end of August...I responded saying I would still like to book an initial consultation so that I would be able to request future dates. I never received a response. It was extremely off-putting that they wouldn't even take a new customer who was willing to be flexible and work around next available dates. I have now found a much more professional, friendly, and responsive pet sitting company who I have been recommending to everyone who's asked me instead. It was disappointing to say the least and I hope others have a more positive experience.

I would recommend not using this company. I have left several messages and no return call. If they…read morecan't even return your call I certainly wouldn't trust them with my pet.