We've worked with two staff members now and both were extremely knowledgeable, helpful and nice!…read moreThere is one young man that works there and he was very conscientious of our needs as well as people checking out (they seem short staffed). We went in for a hamster but he convinced us to get two gerbils instead...it's been the best decision and so grateful for his help!!

I have taken my dog for grooming there twice. The staff are not highly professional, but they met…read morethe minimum standards of tolerable. This time, however, the woman who groomed my dog, was rude. There was an added charge for "supplies and equipment" on top of the normal charge for grooming. They did not tell me about the extra charge, and when I asked about it the "manager" who was a heavily tattooed, obnoxious woman with multiple piercings, told me that was the usual charge. when I went to pick up my dog, they told me to come back in an hour. (There was another couple with two dogs who were also turned away abruptly.' I know reading the Bloomberg news that Petcomis a badly managed company, and it seems that the lack of training and good management is trickling down to the customers. Have already found another place to groom my dog. It may be best to skip this place.

Had a horrible experience at Bentley's today. I went in asking if they had a specific dog food. I…read moreexplained that I will be picking up a puppy on Friday and needed this food as that is what the breeder currently uses. I got a discussion on how terrible the food in discussion is, that it's cheap and a way breeders cheat. It became almost a political Discussion about pet food. I tried to explain that this is a short term food for my puppy . I was furious and walked out. I will not walk back in. A simply sorry we don't carry that food would have been sufficient, not a lecture on breeders or how they use cheap foods to make more money. I was a Bentleys customer, I am an experienced,caring pet parent. This was a short time solution ( she is too young and small to suddenly change food). No salesclerk should have a customer shaking and upset.

We love Bentley's!…read more Our shepherd was having some rather interesting skin issues and itching like mad. After talking to our vet, it was recommended that we look into new food options. We were having a difficult time finding a food that would meet the new guides we were given until we went to bentleys. They were SO incredibly knowledgeable and helpful. While we all know that some dog foods can be terribly expensive, our associate was entirely mindful of our budget and goals. They provided several options along with thorough descriptions of the pros and possible cons of each food. I walked out feeling entirely relieved and that I had the tools needed to best help our dog. We have been back several times for both the dog and cat, and will continue to be a client as long as we have our furry friends.

Support local! The owner of this shop goes above and beyond which speaks highly of the level of…read morecorner service here.

Excellent little shop on the streets of Delafield. If you're a canine lover, and love to spoil…read morethem, this is the place to shop. A wide variety of dog toys, harnesses, collars, treats, etc. The shop owner is very friendly and knows her business. Very unique! Plenty of street parking, and reasonably priced.

Great place great people. Wide selection too. And great hours. Yelp won't take a review without…read more85 characters so this is filler for a great place

Love this place. Super friendly staff. Super helpful. Good pricing. Highly recommend.read more

They're great! The staff has been so helpful in helping us figure what to buy and how to take care…read moreof our new hedge hog. Makes you feel good about supporting local!

They have everything my pups need! Z, my picky eater, has tried so many kinds of foods. The folks…read morethat work there are always willing to talk through the selections. I know they don't have to- and I'm so glad that they take the time. And, I've found a food Z likes!

The dog wash area is always dirty. I have the buy six washes card so I've been here 3xs using up…read morethat punch card. Every time I have had to call the store as they do not respond to the button indicating turns on the drier. Maybe new ( untrained) staff maybe laziness. IDK. I just know I won't be using this dog wash again.

I had my dog get groomed yesterday. The lady that groomed him, Sara (or at least that was the name…read moreshe gave me and she had removed her name tag prior to pick up), was not very professional about issues she ran into during the appointment. She suggested I hire a private groomer for his next haircut; however, psp is a private company (public being run by the government) that offers grooming services. I have no problem taking my business back to PetSmart next time as we have had zero issues with my dog with their groomers. I would be worth while for management to investigate the number of complaints that come from this groom and consider if the way she treats the animals that incites stress in the dogs. I will not be conducting any future business with this location.

I don't know how well they really groom because my first few impressions were not great…read moreunfortunately. I called and left two messages (which is the ONLY way you can schedule appointments or get much information other than walking in) and neither call was returned. Stuff happens, messages get lost, so I decided to walk in and did not get a warm reception at all. I'm assuming it was the owner in the middle of grooming and she asked what she could do for me in what seems to be a clearly irritated tone. I explained I had left two messages and hadn't heard back (to which you would think you might get an apology or explanation but got nothing except a further irritated expression.). I asked pricing, availability and how best to schedule appointments. She answered $75, which is around double nearly anyone else I've ever talked to or gone to. I asked if she does much grooming on many doodles (as I have had several groomers 'poodle' my doodle, which is why I am so particular about groomers and will pay more for one who knows the true 'doodle' cut .) I think she actually rolled her eyes and said yes, she has been doing lots of mixed breeds for years. The demeanor, way she answered and less than warm first impression turned me off very much. We are new to town and have owned small businesses in small towns and word of mouth can be your best friend or your worst enemy, and while we all have off days I was less than impressed from this interaction...especially compared to all the other local businesses we have been fortunate enough to interact with who are warm, friendly and eager to help. Also, we choose to give our business to companies who adapt to changing times and busy lives. I go to a groomer because I am too busy to groom my own dogs, work full time and can not call during business hours during the work week to schedule appointments. We look for businesses that have scheduling online or even via email or Facebook. This business does not nor did they return a call from my two phone calls and messages I left. Needless to say, we will NOT be bringing our dogs there nor recommending this business based on this.

This is the only place I would ever take my dogs for grooming. The owner is an award winning…read moregroomer that has pretty much groomed every dog breed or mixed breed out there and has years and years of experience, unlike the pet food store groomers who dry the dog in a kennel with a blower rather than professionally on a table and maybe have been grooming dogs for a month. Care is taken to find out just what you are wanting done at drop off so there are no surprises. Dogs are happy and squeaky clean when you pick them up. And prices are low for grooming and nail trims compared to the big name stores. It is so nice to have the Silver Leash and worth the half hour drive for me to have my guys groomed so well. Plus there are fun dog treats and chewies and toys in the shop for a post grooming treat.