I don't know how well they really groom because my first few impressions were not great unfortunately. I called and left two messages (which is the ONLY way you can schedule appointments or get much information other than walking in) and neither call was returned. Stuff happens, messages get lost, so I decided to walk in and did not get a warm reception at all. I'm assuming it was the owner in the middle of grooming and she asked what she could do for me in what seems to be a clearly irritated tone. I explained I had left two messages and hadn't heard back (to which you would think you might get an apology or explanation but got nothing except a further irritated expression.). I asked pricing, availability and how best to schedule appointments. She answered $75, which is around double nearly anyone else I've ever talked to or gone to. I asked if she does much grooming on many doodles (as I have had several groomers 'poodle' my doodle, which is why I am so particular about groomers and will pay more for one who knows the true 'doodle' cut .) I think she actually rolled her eyes and said yes, she has been doing lots of mixed breeds for years. The demeanor, way she answered and less than warm first impression turned me off very much. We are new to town and have owned small businesses in small towns and word of mouth can be your best friend or your worst enemy, and while we all have off days I was less than impressed from this interaction...especially compared to all the other local businesses we have been fortunate enough to interact with who are warm, friendly and eager to help. Also, we choose to give our business to companies who adapt to changing times and busy lives. I go to a groomer because I am too busy to groom my own dogs, work full time and can not call during business hours during the work week to schedule appointments. We look for businesses that have scheduling online or even via email or Facebook. This business does not nor did they return a call from my two phone calls and messages I left.
Needless to say, we will NOT be bringing our dogs there nor recommending this business based on this. read more