**just went into the store today to discuss with a manager (she claimed she reviewed video footage…read moreof the incident) and I was told that I was the problem (the customer) and that under previous management the store was losing $50,000 and that they are so much better now. She told me that nothing would be changing and that the employee had every right to keep yelling at me even after I asked her to stop 40-50 times. Then, AFTER another customer walked in - as we were speaking - she then said that the employees would be written up and that she would have a discussion with them and they would be 'disciplined'.**
Seems to be a lot of over sharing, lack of control/management, and customer service in general. What a shame.
I am not the first person to hear of this behavior at this store as of recent.
Complaint against: Bentleys Pet Stuff 2352 E Oklahoma Ave Milwaukee, WI 53207
Date: Monday 05/11/2026
Approximate time: 4:45 p.m.
Employees: the two women with fluorescent pink hair working at this time
(I have been shopping here loyally for approximately 8-9 years.)
Situation: I walked into purchase cat food with my 10-year-old son, who wanted to buy cat treats. We looked around and did not see any, so I asked the employees (who had been sitting by the front door on a bench on their cell phones when we walked in), and their response (both talking to me at the same time) was a complete rundown of how ordering works, delivery for the store, how much stock they have in the back, why it's not out because they got it in that day, etc. At this point, I asked her to please stop and just finish checking me out. She then continues by asking for my phone number for loyalty. I give her the first three, the second three, then gave the last four digits. She typed in 5-2, then proceeded to pause, and so I repeated the last two: 7-0. She then says, "Excuse me, but I heard you the first time. I really don't need you saying it again to me." I then say, "This, sucks. I have been shopping here for almost 10 years, and I have never not seen cat treats, but have always been offered a solution, nor have I been spoken to/experienced this." She then (the shorter one with the bright pink braided hair, not the tall one with short hair and piercings) begins yelling at me, all while the other employee joined in - at this point, I am simply repeating "please stop" probably 40-50 times all while she is yelling at me still, and the other one is just standing there smiling at her. I then point to my son and then look at her and say, "Really with my son here," and she keeps yelling. I keep saying, "Please stop." She eventually gets to the check-out part and she tells me, "You know you can pay now, right? Let's go." And I say, "It's not up yet. I will when it's ready." While I am taping my card to pay, she says, "You know you came at us, so that's why this is happening." At which point I grab my cat food and instruct my son to walk out, and when doing so, I say, "I just want you to know I will be reaching out to District to file a complaint. As the door is closing, they both scream, "HOPEFULLY (and I am pretty sure b*tch!)."
I genuinely will never shop there again, and that sucks. When Izzy was managing the store, that NEVER happened; nothing even remotely like it happened. The fact that they spoke to me like this as employees, screamed at me, all in front of my son-- over cat treats and me asking them to keep checking out, then repeating "please stop" 40-50 times-- is just mind-blowing. When we got in the car, my son said, "I didn't think people that work at a store can talk like that. I was so upset I wanted to say something for them to stop. I am sorry that happened to you, Mom."
I would really love a phone call or something to get this sorted.
