I don't understand the low ratings for this location. This is the ONLY Petsmart Iv'e visited that…read morehas a proper fish department. The staff at this location know what they are doing. The livestock is healthy, vibrant, and thriving. This store should serve as a prototype for the chain, because the other locations should not even be trusted with tropical fish. The Grafton store, while improved from last year, is atrocious. I live in Cedarburg, buy make an effort to stop at the Oak Creek location to purchase new specimens for my aquariums. On my last stoop, I purchased three more tissue culture aquatic plants. Again, the staff here have taken it upon themselves to understand the hobby, and their animal husbandry is exactly what it should be.

We went to PetSmart in Oak Creek two times to have our dogs nail trimmed. The first time was…read moregreat, and they only charged us $12. because they have a discount from 3-7 p.m. Today we went at 3:30 and they trimmed our dogs' nails and this time they charged us $20 for the same thing that we paid $12 for last month. We will be going to Petco from now on. Very frustrating!

I have lived a block away for three years and decided to stop in to this cute little shop with the…read moreold painting finally. A mistake. Unorganized. Dirty. Stinky. I bought an overpriced dog toy covered in dust and seen brands I've never seen before as they're way older than me with sun faded packaging. I'm not sure how Gary opened this place, maybe it was once clean and popular but now it seems like a hoarders heaven. I can't imagine what anyone would need to buy from here besides bugs.

Gary is one of the nieces' persons I've ever met. And he is helpful and knowledgeable .And he…read moretreats you with respect. kathy

This place is fine if you're going to get supplies, I would not recommend buying any livestock…read morethough. Decent place, it gets the job done, but unless you want a half dead lizard or a disease ridden goldfish I would go somewhere else.

Received great advice to start my kitten out on the right path. Even my Vet is impressed with my…read morechoice of food and the health of my kitten.

Best place in the city to buy food, treats and toys for my furbabies! No matter what kind of food…read moreyou need, pet supplies has it. I've shopped here for fish, rabbits, cats & dogs. I appreciate the sales and loyalty rewards program. I've also used the drive up service a number of times, which was a seamless and dare I say, better than in-store experience! The staff is always helpful and understanding too, especially when on the rare occasion I need to return something because one of the animals doesn't like a new variety of food. I always appreciate the offer to carry the heavier bags to my car too. Pet supplies is my go-to place for all my pet needs. I'm happy it's so close to home and have such convenient hours too!

Good prices, friendly workers, nicely laid out store. Good place to get Christmas and birthday…read morepresents for cats.

I was staying nearby for the weekend and my dogs nails were getting LONG. I called them up and…read moreasked if they had any openings for a nail trim, and they were able to get us in the same day (Saturday) for a quick visit. The whole staff was so kind and excited when I showed up with my dog. They offered some treats to make him comfortable, and let me wander in peace while he got his nails trimmed in back. They did a great job trimming his black nails down to a shorter length and filing them so they weren't sharp. Might be one if the best nail trims I've found in the city. We will definitely be wandering back!

**just went into the store today to discuss with a manager (she claimed she reviewed video footage…read moreof the incident) and I was told that I was the problem (the customer) and that under previous management the store was losing $50,000 and that they are so much better now. She told me that nothing would be changing and that the employee had every right to keep yelling at me even after I asked her to stop 40-50 times. Then, AFTER another customer walked in - as we were speaking - she then said that the employees would be written up and that she would have a discussion with them and they would be 'disciplined'.** Seems to be a lot of over sharing, lack of control/management, and customer service in general. What a shame. I am not the first person to hear of this behavior at this store as of recent. Complaint against: Bentleys Pet Stuff 2352 E Oklahoma Ave Milwaukee, WI 53207 Date: Monday 05/11/2026 Approximate time: 4:45 p.m. Employees: the two women with fluorescent pink hair working at this time (I have been shopping here loyally for approximately 8-9 years.) Situation: I walked into purchase cat food with my 10-year-old son, who wanted to buy cat treats. We looked around and did not see any, so I asked the employees (who had been sitting by the front door on a bench on their cell phones when we walked in), and their response (both talking to me at the same time) was a complete rundown of how ordering works, delivery for the store, how much stock they have in the back, why it's not out because they got it in that day, etc. At this point, I asked her to please stop and just finish checking me out. She then continues by asking for my phone number for loyalty. I give her the first three, the second three, then gave the last four digits. She typed in 5-2, then proceeded to pause, and so I repeated the last two: 7-0. She then says, "Excuse me, but I heard you the first time. I really don't need you saying it again to me." I then say, "This, sucks. I have been shopping here for almost 10 years, and I have never not seen cat treats, but have always been offered a solution, nor have I been spoken to/experienced this." She then (the shorter one with the bright pink braided hair, not the tall one with short hair and piercings) begins yelling at me, all while the other employee joined in - at this point, I am simply repeating "please stop" probably 40-50 times all while she is yelling at me still, and the other one is just standing there smiling at her. I then point to my son and then look at her and say, "Really with my son here," and she keeps yelling. I keep saying, "Please stop." She eventually gets to the check-out part and she tells me, "You know you can pay now, right? Let's go." And I say, "It's not up yet. I will when it's ready." While I am taping my card to pay, she says, "You know you came at us, so that's why this is happening." At which point I grab my cat food and instruct my son to walk out, and when doing so, I say, "I just want you to know I will be reaching out to District to file a complaint. As the door is closing, they both scream, "HOPEFULLY (and I am pretty sure b*tch!)."   I genuinely will never shop there again, and that sucks. When Izzy was managing the store, that NEVER happened; nothing even remotely like it happened. The fact that they spoke to me like this as employees, screamed at me, all in front of my son-- over cat treats and me asking them to keep checking out, then repeating "please stop" 40-50 times-- is just mind-blowing. When we got in the car, my son said, "I didn't think people that work at a store can talk like that. I was so upset I wanted to say something for them to stop. I am sorry that happened to you, Mom."   I would really love a phone call or something to get this sorted.

We just got Brownie last Saturday, and I called today because Brownie is our first pet and I had a…read moremillion questions. Jessie was so Helpful, she answered every single question and was so kind! We are excited for the upcoming events to bring Brownie to!

Everything from walking into the shop it was nice they were so helpful and they answered all our…read morequestions. They even did the forms for us on the computer. I would definitely recommend this place.

Went with my son from Milwaukee, we had a great time. The owner is super friendly and let us pet…read morethe puppies and get some good puppy therapy Place was clean and my allergies were under control! Didn't even need to take a Claritin! We will be back!

We got our little Ada from Tinytykes, my schedule is a little funky but the owner, Darcy and her…read moreteam were able to be there when we were ready to take her home. They answered all of our questions, they were patient with us as first time dog owners, and it was an overall good experience.

Please do not take your pet here. I took my 7 month old puppy in for his first professional…read moregroomer, and was greeted poorly. The groomer (with a giant hickey on her neck) seemed displeased with the fact we waited so long even though we have trimmed him up and shaved him down plenty of times at home before. Then, his shots (specifically rabies's) were not on file. Even though we got them at that location. After finding the email and proving he was up-to-date, she still seemed upset. The whole interaction, she kept on saying how it was such a pain in the ass. This phrase was repeated multiple times by her. After dropping him off and waiting for 2 hours I got the text that he was ready. I headed in right then and the first thing she says to me was 'you've got to be kidding me'. She said he didn't do great, especially around his face, which I thought was completely normal especially for a puppy. Once I paid and had my dog we left. He was extremely skiddish and seemed totally different. It also looks like he only got his face, paws, and behind cleaned up. Even though we paid for a full haircut. Moral of the story: DONT TAKE YOUR DOG TO PETCO. Update: I called the store a couple hours after, at around 5pm. I stayed on hold for about 5 minutes and was met with the automated reply. After waiting on hold I was told no one, not a manager nor a customer service employee could come to the phone. I left a message and was told I'd get a reply, but I have not.

I would go absolutely any where else other than this location. The workers are absolutely terrible…read more I had a cart filled with fish items. A new tank, decoration, and all the fixings. I had a fish given to me last minute, so it was currently being housed in a small container for the moment. I was preparing to move it to a larger tank, in a few weeks once it was set up. After searching for 15 mins, I finally found a worker to help me. I asked for a fish. He didn't ask what fish, what for, or anything. Immediately started questioning my tank and choices. To be honest, I didn't answer all of his questions. I just wanted one freaking feeder fish! He then told me I would kill my fish and that he felt comfortable saying that because I looked like an adult who wouldn't cry. He had no idea what I was getting a $.30 fish for. Little did he know, he was a feeder fish for a turtle. So instead of buying a new set up for a fish I had at home, I unpacked my cart and left. Absolute terrible service. To top it all off, the fish tanks there had multiple dead fish in them and extremely dirty. I typically go to the location to get food for my bearded dragon, dog and cat- however, I won't be returning. Too many bad experiences with this one being the worst