Very good store for all my family's pet needs. Very friendly and helpful people . It's nearby and…read moreconvenient

Extremely disappointing customer service -- I would not recommend this location…read more I've generally had okay experiences with the staff at Pet Supplies Plus in Glendale, which makes what happened yesterday even more disappointing. I came in to purchase two expensive harnesses for my Border Collies because we'll be traveling and needed a specific brand. I had already looked into the available sizes, but my dogs fall between the standard size categories. I spent approximately an hour in the store trying different options and asked three different staff members for help. I was advised that it was fine if the straps were a little loose, so I trusted their guidance and purchased the harnesses. When I got home, I checked the manufacturer's official website and contacted their customer support to confirm that the harnesses would be safe to use. I was advised that they were not the correct fit and that I should return to the store to exchange them for smaller sizes. The employee who initially assisted me during the return was pleasant, but she explained that she couldn't process an even exchange because I had used a coupon and the harnesses were now priced differently. I asked whether a refund might be possible instead. She contacted the manager, who arrived with a very unwelcoming attitude. He insisted that the coupon could not be honored because the transaction had to be treated as an exchange. I explained that had I received the correct sizing advice in the first place, I would have used the coupon toward the appropriate harnesses. We're talking about approximately $120 worth of merchandise, and I was simply trying to get the correct, safe equipment for my dogs. The manager then became confrontational and told me, "You should know how to measure your own dogs." I pointed out that helping customers choose the right products is part of the service we expect when shopping in a specialty store. Instead of trying to find a reasonable solution, he slammed the cash register, threw a $5 bill toward us, and walked away after sarcastically saying, "You have a good one." I have never experienced this kind of treatment from a store manager. I understand that stores have policies regarding coupons and returns, but policies should not be an excuse for disrespectful behavior, especially when customers have relied on staff advice and are trying to correct a purchase made in good faith. The manager introduced himself as Jeff, although I cannot independently confirm his identity. This experience has completely changed my opinion of this location. I went in looking for professional advice and left feeling dismissed and disrespected. I would strongly encourage other pet owners to double-check product sizing directly with the manufacturer rather than relying solely on the advice provided here. I certainly won't be in a hurry to return.

I started using the Pet Apothecary to get my Sasha Beagle's antibiotics for a bladder infection as…read morethe multiple human pharmacies I tried were very confused by the prescription. The good people here filled the prescription quickly and I was able to pick up immediately. This pet pharmacy compounds their own medications and can make them in a variety of forms (liquid, pill) and add flavors to make administering much easier for pet owners. Sasha was recently diagnosed with TCC (transitional cell carcinoma) and must have a special prescription that had filled here. I am confident with the staff's knowledge and resources, that they will continue to provide excellent service for as long as I need to obtain my peanut's special medicine. When a vet calls/faxes in a prescription, a staff member will call first to verify and inform you of the price. I am unaware of what market prices are for the medications I have gotten filled, but I do know that Clavomax was MUCH cheaper here than through the vet office (like 1/3 or less the cost). The only issue I have encountered is the hours - they are only open 10a-5:30pm Monday through Thursday, and Friday until 4pm. With my work schedule, it can be difficult getting there before they close to pick up my pup's Rx. Of course, my baby comes 1st so I will do what it takes to get there!

If you see a posting for a job at this place. DON'T APPLY!…read more They pay decent but they mess up your checks, health insurance through them once employed is over the top expensive. Once you're in and doing the job it's not that bad. The only thing bad about the job itself is the clients being incredibly rude and you literally get screamed at either on the phone or in person. Now, let's get to the staff. Some are nice, some are two faced. One of the customer service reps walks around like she's a manager when she in no way shape or form has the title. But, speaking of managers. Lets talk about the head pharmacist who doesn't like to deal with client complaints, and talks down to you because you did all you could before trying to get her involved, and when you got her involved in said client/customer complaint she doesn't want to deal with it. Oh, and don't expect her to be at her desk located in the compounding area, she likes to hide away in her office and barely help the other pharmacists. Her attitude is very rude and passive as well. It seems like most of the staff come and go as they please, show up whenever they want and blame it on their children. But when YOU bring up personal life issues happening outside of work that you either have called in for or need to leave early for its okay at the time, but when in reality it's not. The company is backwards and quickly going down hill now that optio took over. Anyone who reads this review can clearly tell I'm a former employee who was done wrong and dirty. My advice, don't get your compound medication for your pet at this pharmacy. Go through Chewy or another source. They are over priced and honestly don't care about your pets health. ‍

My family loves Marine Land Pets! We typically buy lots of crickets for our tarantulas and visit…read moreoften. Just brought home a Pacman Frog last week though and great customer service with that purchase and our little frog is doing great! Sometimes we just come in for 6 crickets and to say hi to Mary and the tortoise Pebbles!

I've had a pretty disappointing experience at Marine Pet Life. There were multiple times where I…read morefelt ignored as a customer, and the overall environment just didn't feel very welcoming. Some employees came across as negative or uninterested, which made the experience uncomfortable. I think the store really needs to work on communication and customer service. Customers should feel acknowledged and respected when they walk in. The one positive experience I consistently had was with Mary -- she was kind, attentive, and actually listened when I had questions or concerns. I hope the business takes customer feedback seriously and improves the way they interact with people moving forward.

Friendly staff and great selection of pet food, harnesses/collars, toys, and treats. I stopped in…read morethere on Sunday to celebrate my dog's birthday with a special birthday cookie. He loved it!

I live about a block away from Bentley's and have shopped there many times. The staff has always…read morebeen amazing, they dote on all the pups that visit the store. My Roxy definitely remembers this if we walk by and don't stop in. They offer very helpful advice regarding food, supplements, treats, etc, and competitive pricing for a store that is not a big box store (like PetSmart). My favorite shopping experience was when they were holding an adoption event for crazy adorable rescue puppies and they were being microchipped - it was something I have never seen in person; even though the pups yelped, they immediately got treats and lots of attention from those in the store (this was pre-covid). Definitely a great, friendly neighborhood pet store!

Located at the Shorewood Riley's location, this small pet store has everything you need for your…read morepup or cat companion. Roxy and I have visited on several occasion and the gal working is always so sweet! Roxy runs right up to her knowing she'll get a sneaky treat or two. We've gotten some great deals on treats and there are always holiday sales. My pup Roxy decides when we need to visit.... she will purposely bee-line a walk straight to this store because she knows her favorite treats are sold here. Clearly they are doing something right! :D (I'll have to take a couple photos during our next visit and update!)

My son has recently become obsessed with building terrariums and now Paludariums so we stopped in…read moreto get some fish, frogs and supplies. The staff was so helpful and patient with him. They had everything we needed to finish his creation. Highly recommend this place.

Aquatics Unlimited is definitely one of the most comprehensive and well stocked aquatics store in…read morethe Milwaukee metro. I've been here on many occasions and rarely leave without something to bring home to one of my three aquariums and/or our backyard pond. They have a vast array of freshwater aquarium fish, snails etc, as well as salt water, and fish for outdoor ponds (you'll make your way out the back door for this). They have pond plants, aquarium plants, rocks, driftwood, and more. Pretty much everything you might need for your set up or to get set up, they have. They are well staffed and their staff is incredibly knowledgeable. If you're unsure what you're looking for, or having an issue with your aquarium that has left you flummoxed, they can definitely help you through it. One of my favorite things is they have all their plants well labeled (beginner, intermediate, advanced), so you know which ones might require special lighting or co2. This is so helpful to ensure your aquarium is thriving. The only thing I'll mention is their fish prices are a little higher than some of the other aquarium spots in town. It's nice, because they're a one stop shop with everything you need. But, something to be aware of. Big fan of this spot! Get to it!

My beagle loved the fruit filled treats. They look like shortbread cookies. His favorite in the…read morePumpkin Pie. Opening the pouch fills the room with the smell of a fine French bakery. And this company creates jobs for adults with disabilities. A very good cause.

From the owner: Ike's Gourmet – America’s dog treat cookie company bakes vegan grain-free dog treats using only the…read morefinest and freshest natural gluten-free ingredients while creating jobs for adults with disabilities. After tremendous research by the top nutritional veterinarians in the country concerning our dog’s diet, these veterinarians concluded fruit was the most valuable ingredient missing to aid in a healthier lifestyle. We took the top four fruits from their list and introduced our initial collection: apple pie, banana bread, blueberry muffin, and pumpkin pie Consumers care about their health and what goes into their bodies. They are asking for healthier ingredients. and more consumers and their dogs are suffering from various food allergies. We offer a unique product catering to this growing need. And consumers want their retail dollars to matter in the fight for social justice and to champion a cause. We hear their call as all proceeds are reinvested into our chefs, adults with disabilities, at the nonprofit Ike center. Dogs love the taste and the added health benefits of natural vitamins, fiber, antioxidants, and other key nutrients all adding to a healthier lifestyle. Our new premium pet water™ offers sustainable pure mountain spring water while giving dogs ultra-hydration and natural electrolytes. Our bottles are all-aluminum made from recycled materials as Ike's Gourmet joins the fight against single-use plastic in saving our planet.