I was staying nearby for the weekend and my dogs nails were getting LONG. I called them up and asked if they had any openings for a nail trim, and they were able to get us in the same day (Saturday) for a quick visit. The whole staff was so kind and excited when I showed up with my dog. They offered some treats to make him comfortable, and let me wander in peace while he got his nails trimmed in back. They did a great job trimming his black nails down to a shorter length and filing them so they weren't sharp. Might be one if the best nail trims I've found in the city. We will definitely be wandering back! read more

**just went into the store today to discuss with a manager (she claimed she reviewed video footage of the incident) and I was told that I was the problem (the customer) and that under previous management the store was losing $50,000 and that they are so much better now. She told me that nothing would be changing and that the employee had every right to keep yelling at me even after I asked her to stop 40-50 times. Then, AFTER another customer walked in - as we were speaking - she then said that the employees would be written up and that she would have a discussion with them and they would be 'disciplined'.** Seems to be a lot of over sharing, lack of control/management, and customer service in general. What a shame. I am not the first person to hear of this behavior at this store as of recent. Complaint against: Bentleys Pet Stuff 2352 E Oklahoma Ave Milwaukee, WI 53207 Date: Monday 05/11/2026 Approximate time: 4:45 p.m. Employees: the two women with fluorescent pink hair working at this time (I have been shopping here loyally for approximately 8-9 years.) Situation: I walked into purchase cat food with my 10-year-old son, who wanted to buy cat treats. We looked around and did not see any, so I asked the employees (who had been sitting by the front door on a bench on their cell phones when we walked in), and their response (both talking to me at the same time) was a complete rundown of how ordering works, delivery for the store, how much stock they have in the back, why it's not out because they got it in that day, etc. At this point, I asked her to please stop and just finish checking me out. She then continues by asking for my phone number for loyalty. I give her the first three, the second three, then gave the last four digits. She typed in 5-2, then proceeded to pause, and so I repeated the last two: 7-0. She then says, "Excuse me, but I heard you the first time. I really don't need you saying it again to me." I then say, "This, sucks. I have been shopping here for almost 10 years, and I have never not seen cat treats, but have always been offered a solution, nor have I been spoken to/experienced this." She then (the shorter one with the bright pink braided hair, not the tall one with short hair and piercings) begins yelling at me, all while the other employee joined in - at this point, I am simply repeating "please stop" probably 40-50 times all while she is yelling at me still, and the other one is just standing there smiling at her. I then point to my son and then look at her and say, "Really with my son here," and she keeps yelling. I keep saying, "Please stop." She eventually gets to the check-out part and she tells me, "You know you can pay now, right? Let's go." And I say, "It's not up yet. I will when it's ready." While I am taping my card to pay, she says, "You know you came at us, so that's why this is happening." At which point I grab my cat food and instruct my son to walk out, and when doing so, I say, "I just want you to know I will be reaching out to District to file a complaint. As the door is closing, they both scream, "HOPEFULLY (and I am pretty sure b*tch!)."   I genuinely will never shop there again, and that sucks. When Izzy was managing the store, that NEVER happened; nothing even remotely like it happened. The fact that they spoke to me like this as employees, screamed at me, all in front of my son-- over cat treats and me asking them to keep checking out, then repeating "please stop" 40-50 times-- is just mind-blowing. When we got in the car, my son said, "I didn't think people that work at a store can talk like that. I was so upset I wanted to say something for them to stop. I am sorry that happened to you, Mom."   I would really love a phone call or something to get this sorted. read more

Stopped in to the Bay View store with my pooch to try on Halloween costumes... for the dog. Yep. I'm that person. Seriously, put a costume on your dog, take a photo, and enter them into Halloween costume contests. You can win stuff! I love winning stuff. The customer service here was great. The staff person Liz was really friendly and helpful without being overbearing. That's definitely a skill! I left with a great costume for my pup after Liz helped me try it on my dog for size. Liz was super sweet with my dog, gave her attention and treats and then bagged up a few treats for us to take home. What a sweet touch! I just love it when people love my dog almost as much as I do. P. S. My dog is going to be a skeleton. And her costume glows in the dark! read more

Bentley's Pet Stuff - The skeleton costume that Liz at Bentley's help us pick out. - Pet Stores Near Me - Milwaukee, Wisconsin

We go here for the grooming services with Kara (the best!). The staff is very friendly and helpful. Once I bought a bag of calming treats that my dog didn't like and they allowed me to return them for a full refund. read more

This is my spot for pet needs. The staff have been extremely helpful when I've had questions and have made suggestions that have improved our pet food choices without breaking the bank. It's a cute little store, jammed full of all of your pet needs. There have been occassions that they didnt have what I was looking for, but were willing to order it for me. They always seem to be running some sort of special or having an event of some sort ongoing. I usually like to look for a "local" business to support instead of the big corporate stores. While Bentley's has numerous locations in the Milwaukee area, they still have that mom and pop feel that makes you feel welcome. read more

Bentley's is my boy's favorite - in fact that's all he eats! Not cheap by any means - but good quality and he says it's tasty! He likes the freeze dried "dinner patties" - broken into small bite size pieces and reconstituted with a little water! This is topped with "stew" - (human grade - but I'll wait to try when I'm a LOT hungrier!!) there's lots of gravy and chunks of meat, carrots, spuds - Both are from Stella and Chewy's line. He loves his food. My pup is actually an old grumpy geezer, who has dementia, is blind and diabetic - he will also try to take your face off if you aren't careful and go too close to his food bowl! :( The kids that work at Bentley's are friendly and good natured - I am a fan of curb side pick up - call, give order, pay and go pick it up when I'm ready! (They bring it out to the car). As I'm immuno compromised and the less I'm around humans, the better :) Great place, the only thing is the price, it's a lot for my budget. read more

After trying and failing to find food that my older dogs would eat, we came here. The frozen raw food works very well and my dogs really like it. We were cooking chicken, liver and other things every few days. Now we don't have to and we are confident that they are getting the nourishment they need. Plus we have started them on the probiotics, and their digestive issues seem to be resolved! The only downside is that the products are a bit pricey, but it is a lot easier on us now. read more

This place has gone downhill ever since it became Bentley's. The old staff used to know your dog's name and ask if they can help you - the new staff doesn't even usually great you now. Disappointing. read more

The staff was great. Very friendly. They had a lot of homestyle treats and well made toys!

I really hope that staff here begin to value the customers and pets that visit. Only one time has one staff been friendly to me or my dog when I've shopped there. Never a hello, thank you, or good bye. Good selection of products I want, but not a fun place to go. read more

Great local business, friendly and helpful. Quality pet food, focus on Grain free non-china products. Happy to support and will return.

Doesn't deserve to have just 1 star from the one previous reviewer. Staff were really friendly. Gave my pup a treat and a bowl of water. Great selection of things. Really cute holiday baked treats at the cash desk. read more