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    Avenue Pet Shoppe

    3.9 (8 reviews)
    Closed 10:00 am - 6:00 pm

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    Havahart Pets - My pickey senior cats Havaheart helps!

    Havahart Pets

    (25 reviews)

    Everyone that works at the store is so helpful!! They have been supportive of my pickey eating and…read moresick kitties. They always recommend things to try and if something doesn't work out, I'm able to exchange it for something that does. They care about their customers.

    what an absolute horrible business! They overcharge you & when you call them out on it they call…read moreyou a liar & yell at you & demand you never shop there again. Sorry, but when we come in WEEKLY and buy the exact same items, yet get charged a different amount every single time & then when we finally ask for a receipt for once to discover you over charged us you want to claim we somehow hid the "extra item". You searched your database to find my personal phone number to call to yelling at us & refusing to even allow us to speak. The second we'd try to say anything you'd hang up like a child. Your manager needs some serious training on proper customer service & how to actually talk AND listen to people. Also, learn to properly label your animals. just like the bamboo I called you out on before, that "banana spider" you have in there does not carry the spider morph. it is just a plain, single gene banana. When we pointed it out to one of your associates last week when we were in, he told us "yeah, we know, but we think it has a "wobble" so we labeled it as spider too. That's not how that works! Stop ripping people off & then yelling at them when your called out on it. Your manager needs to put her narcissism to the side, as someone who has worked retail management for over 10 years myself, I could never imagine telling a loyal customer who shops at my establishment multiple times a month, every month, for over 5 years now to never return rather than just accept that maybe my sales associate made a mistake. You are a grown, beyond middle aged woman, who acted like a toddler. Learn proper customer resolution skills!

    Pet Supplies Plus Racine

    Pet Supplies Plus Racine

    (13 reviews)

    Our elderly dog took a turn for the worse on Saturday evening. She was terminally ill. Of course…read morenothing would be open until Monday and we didn't want her to suffer that long. We called ahead and we were taken inside promptly. Every person we spoke with treated us with compassion and empathy. It was a sad moment for all of us but they explained everything clearly and took care of her with great care and kindness.

    I understand that business "chains" truly do not care about reviews. They care more about the…read morebottom dollar at the end of the day. But I hope to save another Racine County resident the headache that I just had to go through due to their lack of self awareness. This goes back a few months. I brought my two dogs, one for a groom and one for just a nail trim. At that time I brought in their updated paperwork for their rabies shots. I remember the day clearly because a groomer CUT a dog on the back leg. The manager told the groomer to call their vet and to call the owner. Fast forward to today. I brought my dogs in and was told that I needed to show the paperwork for their rabies. I was told the groomer (she has a nose piercing) that I brought in that paperwork the last time I was there. She said well we can't see the dogs - I asked if I could bring it in when I picked them up. She said that I knew about needing to bring the paperwork from the text message they sent that i confirmed. I pulled up the text (I will post it below). "Just a friendly reminder that your Full Service Groom; Dog Nail Trim And Electronic Nail File appointment for Roxie; Olive with Pet Supplies Plus is on Monday, May 22, 2023 at 12:30PM. Enjoy!We are holding this time for Roxie; Olive and our team is commissioned based so if you need to make any changes to your appointment, please notify us today by calling (262) 554-9898 so we can reschedule you.Please ensure you bring proof of current rabies (signed by a vet) if this is your first visit or you have an updated document. All vaccinations must be administered 48hrs prior to appointment. We appreciate your business and looking forward to seeing Roxie; Olive.Reply 1 to confirm" It clearly says in the text "Please ensure you bring proof of current rabies (signed by a vet) if this is your first visit or you have an updated document". I asked why was not not aware that their employer never put in the updated rabies paperwork? Better yet, call me to inform me that it was needing to be updated and to bring paperwork in. The groomer told me that, that was not her job and that I should have know that from the vet. They never took responsibility for them dropping the ball. I should have walked away when I saw the groomer cut the dog but I definitely have learned my lesson now. Stay with SMALL BUSINESS!! Thankfully a local company can get our dogs in Wednesday! Stay away from PET SUPPLE PLUS!!

    Avenue Pet Shoppe - petstore - Updated May 2026

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