They use bait and switch methods to sell pet foods. They push customers to brands only they sell or…read morethat are difficult to find elsewhere and tell half truth stories about ingredients and food labeling to make their recommendations. Talk to a veterinarian who understands pet food labeling laws and ingredients to get an unbiased opinion. Make sure the veterinarian has advanced training in pet food labeling and ingrediants since they get limited training on specifics in vet school.

Best pet food store in Austin. Customer service exists here! My husband bought the wrong cat food…read morethat our cat would not eat. They let us bring it back for an exchange and donated our open pet food. No one does this. I went to another location as well (183) and they were so friendly and helpful too. Customer for life.

The store manager asked if I had found everything ok? In truth, I didn't so I let him know & he…read moreliterally stopped our transaction at the register to help me find what I was looking for! The store was slow today & maybe bc of the weather. Lastly, he did some price matching for me since the prices online were way cheaper than the in store price. I also would like to add that I saw no dead fish and the store was clean. Thanks so much for the wonderful customer service! Lillie

I recently took my Great Pyrenees, Peace, to the Petco on Bee Cave Road for grooming, and it was a…read morefrustrating experience from start to finish. The groomer, Shawna, greeted us with a negative attitude and immediately took an accusatory tone about Peace's mats. Instead of being helpful, she made it sound like Peace's mats were some huge problem that she couldn't handle without drastic measures. I accepted that she might need to shave some areas and asked how long it would take. She said two to four hours, and I agreed. An hour later, I got a call saying they couldn't continue at all due to a corporate policy about mats behind the ears. I found it baffling that they wouldn't just complete other parts of the service--like de-shedding or trimming the nails--if there was one area they couldn't handle right then. To make matters even stranger, when I picked Peace up, I saw they had already done part of the service by removing mats on her backside. Shawna even showed me the fur she'd removed. Yet when I asked if they could at least trim Peace's nails so I wouldn't have to worry about her comfort, Shawna refused. She claimed she couldn't do the nails without charging me again on another day, even though I'd already paid for a package that included nail trimming. It was completely illogical: they had started some parts of the grooming, but she insisted I had to come back on another day and be charged again if I wanted the nails done. When I questioned this, she just sighed impatiently and basically made it clear she didn't care. There was no apology, no attempt to find a reasonable solution--just rude, unhelpful behavior. I wouldn't recommend this location to anyone.

I was looking for a gift for a cat and dog lover when my neighbor recommended Tomlinson's,…read morespecifically this location near Target. I had never been to a Tomlinson's before--honestly, I had never even heard of it since they don't have any in California. I learned during my visit that there are 18 locations in Austin, and WOW, what an amazing store! The customer service here is on another level--it honestly felt like the hospitality of a high-end hotel. The staff is incredibly kind and welcoming, even opening the door for customers. They truly go out of their way to help, and I'm not exaggerating! I believe the employee who assisted me was Vanessa, and she was fantastic. She helped me pick out the perfect gifts, especially for the cat-related items since I don't have a cat myself. I was shopping for an 8-year-old who has two cats, so I wanted the best toys. I ended up choosing a faux rabbit foot toy with feathers for self-play, a classic "Lambie" plush, and a handmade hemp catnip mouse with a long tail for interactive play. I even learned a lot about catnip, which I had heard of before but didn't actually know much about--this staff is truly knowledgeable! I also brought my dog with me, and not only did he have a blast playing with other dogs, but the store also gave him free treats to try. They even sent me home with some freeze-dried sample treats, which was such a nice touch. The selection of dog toys here is incredible--I'd honestly be hesitant to bring a child in because the toys are so high-quality, they could pass for children's toys! I ended up getting an amazing eco-friendly crocodile toy made entirely of recycled materials. Its legs are ropes for tug-of-war, and its hollow body holds a replaceable water bottle that creates that satisfying crunching sound dogs love. Once the bottle is chewed up, you can swap it out for a new one--such a smart design! This store has everything--leashes, collars, treats, and a huge variety of toys for both tiny and giant dogs. They also had the cutest little plush toys shaped like root vegetables with adorable faces--absolutely melted my heart! Prices were super affordable, too. Honestly, after seeing what they offer, I don't see the point in ordering pet supplies on Amazon anymore. Stores like this deserve our support, and it's a place my dog genuinely enjoys visiting. I was also looking for travel-sized dog food for a trip and found some perfect 3.5 oz pouches for only $2, which I could take in my carry-on. While browsing, I noticed a lot of repeat customers stopping in just to grab their favorite treats from a self-serve treat station, kind of like those bulk snack bins at Sprouts or Whole Foods. Next time, I'll have to check it out for my dog! Another thing I need to ask about is their nail trimming service, which my neighbor mentioned. While I was there, I even saw the staff helping deliver an adopted puppy to its new home--such a sweet moment! And as I was checking out, I learned they offer same-day delivery, which is so convenient. I haven't placed an order yet, but it's good to know that option exists. Overall, this was such a fun and memorable shopping experience. I'll definitely be coming back and getting all my pet supplies here from now on!

I love love love tomlinsons. They have such quality food for a good price plus a discount if your a…read moremember. All the staff is absolutely so sweet. When they have cats for adoption they are always well taken care of and so adorable. I only come here for my cats things. Weruva cat food is amazing. The sustainbly yours cat litter clumps like a dream.

I have randomly found myself visiting this establishment on a few occasions. Once it was to…read moreaccompany a friend as she procured live mice for her python...and now, more recently, to tend to the whims of a mysterious Hedgehog known only as "The Aug". (Or Codename: The Mysterious Gentleman, or Le Tigre de la saleté). No one knows his real name save for his caretaker, who also has a codename: Teh Hotness. The staff that I've encountered here have always been the eccentric type, but you can tell they work there because they likely also have a menagerie at home. Not unlike Ace Ventura, I can imagine them walking into their homes and extending their arms upwards only to be seconds later covered with creatures from Wild Kingdom. Many of the display cases are open, and you are allowed interaction with the safer critters...rabbits, a cluster of hedgehogs (or a Hedgehoggery, as it's called in the biz. Did you know that a group of hedgehogs is called "An array"..as in "An array of hedgehogs ate my grandmother!". It's true.) It may smell like dumpster juice in there, and the kids who work there may take too keen an interest in feeding mice to lizards and snakes, but they're by-and-large good people and the business is interesting to visit, should you ever find yourself in need of an exotic pet. Just don't complain to someone if you find yourself sans a finger from that desert monitor you thought would be cool draped over your shoulders at parties.

My friend told me there were baby pigs at this Herpeton, and for weeks, I obsessed about going to…read morelook at the baby pigs. Finally, one day when we were going to Target, my boyfriend suggested we first go look at the baby pigs. I was thrilled! When we walked in there, the first thing I noticed was the incredible stench of reptiles and tiny mammals (one star off for that). Whew! Once I got past that, I felt like a kid at the zoo. Each aquarium had an even more amazing animal than the one I'd just looked at: bearded dragons, veiled chameleons, exotic roaches (okay, that's just disgusting, and I'm glad they didn't come out to say hello), chinchillas, ferrets, and even just plain old mice. There were so many varieties of reptiles, I couldn't remember them all. They even had a Reticulated Python in its own closed off quarters that had large viewing windows. I don't think I'd ever seen a snake so large that close. Truly frightening. It will definitely give you the creepies. A gigantic tortoise also free-roamed the shop - he was fast, and he was chomping on all lettuce strewn about the floor. Oh, they didn't have any more baby pigs, but they offered to put us on the mailing list. We politely declined, but I just may have to go back and see if they're there next time.

What a cute shop! I had gone to the Bee Caves location and they had told me the Lamar location had…read morethe baked cakes I was looking for. I called ahead of time and they confirmed that they had plenty! They have sooo many items to get your fur babies. I love the decor as well. I went with the Mini Cake for $21.99. They will also frost and decorate it for you in any color you want. They had a few pre decorated. It took maybe 10 - 15 minutes for them to decorate it. Real quick. I just browsed around while I waited. My German Shepherd absolutely loved his birthday cake and no crumb was left behind! A new birthday tradition!

I haven't used the grooming services, but I stopped by Woof Gang to buy a cake for my friend's…read moredog's 10th birthday. The bakery selection was adorable, and the pup chomped everything so quickly! The staff was super friendly and did a great job decorating the little paw cake.

I visited this store today (3/13/26) and was genuinely excited because I had heard nothing but…read moregreat things about it and how knowledgeable the staff was. My daughter recently received a betta fish for her birthday, and I wanted to upgrade her tank with driftwood and plants. Since I'm new to this, I was looking forward to asking the "experts" a few questions. Unfortunately, that excitement disappeared the moment I walked in. As soon as I entered, the older gentleman behind the counter looked directly at me and then immediately turned away without saying a word. He wasn't helping anyone at the time. I walked around the store for a while and noticed a young woman cleaning items nearby. Not once did she greet me or ask if I needed help. When I was looking at the driftwood display, she walked by, so I asked a question. She gave me what felt like a dirty look, gave a very quick answer, and walked away. I initially thought maybe she was busy helping other customers, but that didn't seem to be the case. What made the experience worse was what happened next. While I was still browsing near the entrance, several other customers walked in. Every single one of them was greeted by the gentleman behind the counter. I hate to even bring this up, but it left me wondering why my experience was so different. I'm a Hispanic male with tattoos, and every other customer who was greeted appeared to be white with no visible tattoos. I truly hope that wasn't the reason, but I honestly can't think of another explanation for the difference in treatment. Either way, it was disappointing. I had specifically chosen to visit a local specialty shop because I wanted the advice and expertise that comes with it. Instead, I left feeling unwelcome and will likely just go to a big box store instead--something I was hoping to avoid. I hope this isn't the normal experience for customers, but it was certainly mine today.

Cool spot to bring the kids (on a budget). Also, nice activity to do on a rainy or cold day. The…read morefish were colorful and unique and fun for the kids to look at. There are also some turtles outside (back of parking lot). Located in an interesting dome structure (saltwater fish is on the second floor). Parents: I'd avoid a stroller, if possible. It's a bit cramped in here plus it can get crowded. Also, there are stairs to get to the top floor. Small parking lot in the back but also additional parking in the strip mall. Check out Uncommon Objects (interesting antique store) next door.

great supply of fish and accessories. very knowledgeable staff. Worth going to check it out.read more

Love coming here! We have stopped at pet stores in the area for fish and we haven't had luck. But…read moreevery time we come to Comanche Creek Aquatics they educate us and help use buy exactly what we need. They also can test your tank water quality which helps figure out exactly what products you need. Tanks are always clean and well taken care of too. I would highly recommend coming in if you have questions or need help with anything Aquatics

This is where we come to get all of our dog stuff! The owner is so nice and his dog teagan is so…read morewell behaved and cute!!! They have a great selection too

This is the BEST dog store!! I always look forward to stopping here when I'm in town! The owner is…read moreso nice and helpful, and Tegan is such a friendly shop pup/greeter (who also makes some good recommendations)! They have a great selection of high quality brands and everything you could need for your canine companion! I especially love their selection of dog treats and toys so I can always have a nice variety on hand for my pups! The selection and friendly customer service makes this place my favorite, and I highly recommend it!!

This is adorable pet boarding facility that also has a little store. I went in this store to buy…read moresome pet grass. The people who worked there were so helpful, kind, and accommodating. This store is a wonderful place to go if you're looking for a small thoughtful gift for a cat owner. They have these wonderful peacock feathers for $1.75 each. They have great candles as well as other things. The decor is homey, quaint, and comfortable while quite stylish. They have ample parking. I will definitely be giving this store my patronage.

Impressive! The Best! They took care of my cat pretty well…read more He came home very calm and well-adjusted, as if he had been pampered and coddled his entire stay. I'm sure he misses them! When I went to drop him off before hours, I didn't get to see the. place, but the building looked new and clean. They gave me updates and I appreciated the postcards/Facebook posts about many cat's well being. When I went to pick him up, I was impressed by how clean the place was, considering how my cats and finches were present. My cat's room was very clean, with a big window, the jungle gym setup, and a loft bed. The kitty litter had added fiber pellets, which I hope he liked since he hates sawdust litter. They gave me back everything that I left at dropoff, plus a toy. My cat was very calm, coming by his own free-will to greet the handler. To me, these were all green flags and I will highly recommend Whiskers to anyone needing a safe place for their kittens and cats to stay for a short (or long) spell. They know cats better!

Took my dog for a haircut. Annie was his groomer…read more She did a really nice job. The other people working in the shop were also so sweet to him. He's usually really anxious, and when I came in to pick him up, one of the girls was sitting on the floor with him, just petting him. Excellent customer service. Their prices are reasonable and they did a good job. I would definitely go back. You should know that you need to have proof of rabies vaccination with you. Otherwise they will not see your dog. That happened to me once where I had to go home. Even so, this time I forgot it-- left it on the counter next to the front door! but luckily I was able to get an electronic copy and that's sufficed.

recently stopped by PetSmart at Hill Country Galleria with my dog, and the experience was great…read morefrom the moment we walked in. We were greeted right away, which always makes a visit feel welcoming--especially when you've got your furry companion with you. The store was very clean and well organized, which made it easy to find exactly what we needed. We browsed through the aisles and picked up a few things, including some leashes and other supplies for my dog. Everything was well stocked and easy to locate. One thing I've always enjoyed about this location is their variety of fish. In the past I've purchased their beautiful fighting fish (Betta fish), which I love. Of course, anyone who knows Bettas knows you can't put them all together--they'll fight with each other--so they definitely need their own little space in a tank! They also have other pets available through private vendors, along with plenty of supplies for just about any type of pet owner. To top it off, they even offered my dog a little treat at the end of our visit, which I thought was such a thoughtful touch. It's the little things like that which make the experience memorable. Overall, we found everything we were looking for and couldn't be happier. Friendly staff, clean store, great selection, and a treat for the pup--what more could you ask for?