I had a failed order with this dealership where I was lead to believe for a month that they had allocation when they did not. They had horrible customer service and when it came time for refund were incredibly rude. read more

The sales team would actually get 5 stars. I just wish the sales team and management was the same as their service desk. After taking my car to the service team with the same issue i finally decide to talk to a manager and file a complaint. Apparently managers on the service desk are offered no type of training on how to deal/handle with complaints. The manager showed no empathy to my issues and frustration and i was literally told i could go to a different Ford. There was never an apology on his behalf. Shelly, a member of that dept. not a manager, showed more empathy than her manager did. She apologized and made me feel better after talking to her manager. She saw i was clearly upset. I would give this 1 star except my salesman Manny went out of his way to try to facilitate these issues for me. I felt bad ranting and complaining to Manny that i asked for the appropriate manager. Which as explained above wasn't a good experience. Great job Shelly and Manny!! Service manager, ask ford to train you on customer skills. By the way I talked to a manager after taking my car in 4 times in less than 6 months read more

I'll start by saying I didn't purchase a vehicle, but was set up with Shawn. I wasnt set on a specific car and he actually helped me so much I decided to leave him a positive review! He gave me a ton of options in my budget and knew all about the product he was selling. Didnt make me feel dumb or pressured at all. I'm not quite ready to buy but when I am I know I'll go back to him and I'd recommend you do too. Again, thank you for your help Shawn. read more

Manny quoted me the lowest price of all the dealerships for an Expedition limited. When I came in, he found me a loaded XLT with all the features that I wanted from the Limited, plus the panoramic moonroof for more than $6,000 less than the quote. They gave me the KBB trade-in value for my old car. The whole buying process was pretty painless. All in all, one of the best car buying experiences I've had, and I wound up spending a lot less money than expected. read more

Todd and Manny were amazing with our new Ford Escape Hybrid purchase on Jan 3, 2021. Took the time to show us different Vehicles and answer all of our questions! most importantly weren't pushy and made sure we were comfortable with everything in the car before we left! Thanks again! read more

We had a wonderful experience with purchasing a used car from Joshua Reed. There was no pressure.We had such good customer service that we will be going back to purchase another car in a couple of years .Everyone we in countered had honest communication. read more

Cant say enough about the Wickstrom group. I have purchased and serviced many cars over the years with them and it's always a pleasure! In todays me, me , me society I just wanted to say thanks thanks, thanks and ho, ho hope you all enjoy your holidays, thanks again for the jobs you do!!! Mike Sz longtime customer read more

The way car buying should be. Our sales rep josh Reed was amazing; easy to work with, explained everything to us. What a seemless process. Happy to be part of the wickstrom family read more

Had a great experience with the service department today, my first maintenance check since purchasing a Lincoln Nautilus in July. I scheduled the appt on the Lincoln app, very easy. Check was professional and quick. Waiting exactly the time they predicted for all work to be done in a clean, comfortable area. The car was washed and ready for me as promised in under an hour! read more

Michael from Wickstrom Ford was a pleasure to work with and made the entire car buying process seamless. From testing out multiple cars numerous times, to explaining every feature in detail, to helping entertain our young kids when they were with us, to answering questions promptly via text and phone, he consistently showed stellar customer service. We also felt he and the team at Wickstom Ford gave us a fair, solid rate for our new Ford Explorer and our trade in so overall, the experience was ideal. I plan to go back and work with Michael the next time I'm in the market for a new car. read more

This experience is not recent, but vivid in my mind and since recently joining Yelp and seeing the story on the NBC Today show this morning about repairs at the dealerships, I thought I'd chime in about Wickstrom in Barrington for service. I used Wickstrom all the time for maintenance of my Explorer. While performing other service, the technician came to see me in the waiting room and informed me my upper and lower ball joints were worn out and needed to be replaced. He lead me to believe if I did not perform this maintenance, the tie rods would fall out and my wheel assembly would fall off. This was a very expensive repair and I opted to obtain a second opinion. The same day, I went to an independent repair shop, recommended by a friend, and had the vehicle re-examined. I was informed by this independent techician that the wear was inline with the number of miles and age of the vehicle and did NOT warrant replacement. I'll just say, I kept this vehicle (serviced by the independent) until I had over 140K miles on it and never had to replace the ball joints. I will never buy a vehicle there or have any vehicle serviced there. read more

I originally came to this dealership with my boyfriend because he had already been working with them through the Costco Auto Buying program. We INTENDED to buy two cars and were ready to leave the lot the same day. However, I lost trust in the sales tactics shortly after it was displayed that one of the sales manager did not understand how to price with the Costco program. Although my sales rep Carolyna was relatable, not pushy, and informative the General Sales Manager Robert lacked in his customer care. He wanted to apply the Costco discounts to the retail price (total before the equipment/AWD discount). He did not apply the Costco savings to the bottom line MSRP and that was unfamiliar to me as someone who has made a previous purchase through the program. I have even went to other dealerships who apply Costco savings to MSRP. Therefore, I did not want to purchase one, let alone two vehicles from him after having to haggle over an estimated $1,100 increase in the initial price point. I heard him raising his voice at Carolyna about the pricing and when we were deciding to leave to go to another dealership, he finally wanted to make an appearance to discuss the pricing. I was already annoyed at this time because the numbers didn't line up and I was never showed the Costco pricing sheet to even support what I was being told in regards to why they were pricing the vehicle/savings the way they did. Also, as an effort to deter us from going to another dealership which showed "instant savings" online, he informed me those savings included things I probably do not qualify for (graduate and military discounts). Granted, I am not an active duty service member, but I am a graduate and did receive that savings from Ford. Needless to say, we did purchase two Ford vehicles that day, just not from Wickstrom. Car buying is already a long process and once the trust was lost there was no point in continuing business with this dealership. read more

Have to give this dealership another shout out! Their customer service is beyond exceptional. After purchasing about 3 months ago, they still treated me just like they did when I first came in. 10/10 would recommend this. They don't forget about you after your purchase (which i have ran into with other dealers) - they care and will do anything to help! Thank you Todd & Robinson- you guys rock! read more

Let me preface this by saying that I HATE CAR SHOPPING. So so so very much. I bought my last vehicle from Mitch at Wickstrom back in February of last year. He was super accommodating, helpful, friendly, and in no way a high-pressure "sales guy". So, when the Ford Escape that I purchased from him was totalled in a recent accident, I was dreading finding another car. I was looking for a newer, but used Ford Focus, and was disappointed to find that the only two Wickstrom had on it's lot weren't what I was looking for. One was pretty old, high mileage, and the other was super new, and out of my price range. So, I went to another Ford dealership that had a couple of Foci (?) that were more to my specs. I looked at one, and had them draw up numbers and was unhappy with the interest rate they wanted to charge me (13%). I told them that I was still interested in the car, but that I wanted to contact my local bank, and credit union to see if I could get a better rate. As soon as I said that, I got the high pressure, "Are you sure you don't want to put a deposit down? The car could be gone tomorrow. Is there anything we can do to close this deal tonight?" This is the fastest way to get me to never come to your dealership again. SO- after contacting my credit union and getting a loan for a significantly lower rate (8.5%), I went to Wickstrom. I ended up leaving with a Fusion, same year as the Focus as the other dealership, lower mileage, slightly better options, FOR THE SAME SALE PRICE. That combined with the lower interest rate from my credit union gave me a lower monthly payment and saved me an entire year of payments!!! For a nicer car!!! Mitch is the probably least sales-y sales guy you can find. He's also really good at highlighting features of the car that I otherwise would probably never know about. He even SYNCed my phone to the car before I left. Other pluses...Wickstrom is probably the cleanest, nicest showroom of any I've ever been in, bathrooms included. They have a really nice waiting area. I took my previous vehicle there for maintenance, without issue. I really can not say enough nice things about my experiences there. No hassle. No annoying sales people (at least that I've dealt with). Pretty much just a good place to buy a car and not get ripped off. read more

Nathan & General Manager went out of their way, above and beyond to make my new vehicle purchase happen. Nathan really helped a lot with the sale and other things this is my second vehicle that Nathan has provided his services to make it happen for us. The service department rocks Eric, Sam & Renji are awesome read more

Currently 1/2 of my personal vehicles were purchased at wickstrom. I went in to see Chris D @ wickstrom on the advice of a co worker ( who thought there was no way he could get a new car). Chris was able to find some extra rebates that my co worker qualified for and was able to get the new car. You'll be able to spot Chris as soon as he talks, he has a British accent, definitely not the typical fake gold watch wearing, greased hair, pushy coke habit salesman. Anyway, I needed a new work vehicle and had a very underwater Nissan lease to trade... Chris was able to give me more than the Nissan dealer would. He showed me a few vehicles that would suit my needs, We test drove a couple vehicles, I chose one. We met with the finance guy....his name escapes me (and no, I didn't buy an escape). We moved right along, had the deal done quickly. An hour later, we had literally turned a useless Nissan into a transit connect, which makes me money, Chris was literally making me money. Thanks again Chris, I'll be back when I need to replace more vehicles in my fleet. read more

DISCLAIMER: I am not affiliated with these guys in anyway. Like most other people, pretty much any time I see a car dealers lips moving I think lies are coming out. That said... We bought a vehicle here in 2005... the sales person was Irv Foreman. We went in with a pre-negotiated price from our credit union, always a good idea if you can swing it.. They kept complaining that this cut their margin way down 9yeah right) but I think it really only affected the value of our trade-in, which was basically a throwaway car by the time we got done abusing...I mean using it. They sold us a 7 year/70K mile warranty (Irv told me recently they don't do these anymore, the warranty periods are much shorter now). It seemed like a good deal at the time. Now I realize that after the 3 year bumper-to-bumper expired we moved into a $100 deductible. Still not bad considering we have had several minor electrical system problems (door locks & keyless entry malfunctioning twice, and a faulty air bag light coming on two separate times). Other things like break light going out we just pulled in and they replaced it without getting out of the car. The service department is professional but very busy. Open on Sundays too. I went in to schedule an appointment for service and the guys were all but beating the customers off with a stick. So that's probably a good sign. read more

Especially as a woman, it's not always easy to buy a car without the looming feeling you're being ripped off. But my experience at Wickstrom was the exact opposite. The moment I walked in the door, I was greeted by Carolyna. She was knowledgeable, personal and funny! I wasn't totally sure what I was looking for, and she helped me compare every car she recommended. The whole process was much smoother than I anticipated, and I got a great deal on my new car. I recommend Wickstrom for anyone in the market for a new car. read more

Bought a new mkc today from Nick S. And it was painless. Dealership was beyond fair and very quick and easy transaction! I would recommend everyone give these guys a try. Thanks Nick & Brian!!! read more

We recently purchased a used car from here after finding it competitively priced on their website. Wickstrom was a classy dealership and our sales representative, Dustin Rocha, was sincere,knowledgeable and professional. Overall a very positive and hassle-free experience. read more

Customer for life! They are always so accommodating and make the customer first. You feel like part of the family when you go in. I particularly love that they are so honest. They could have easily sold me new brakes but told me I still had 1,000 miles left on them. That was just one of my great experiences! Thank you Richard, Eric and Mike Murphy in service as well as Joe F and Nathan in sales. You guys made our day again. read more

My wife and I had an excellent experience with the Wickstrom team. Our Representative, John Reed, took great care of us, along with the Management and Finance staff. Thanks for the efficient Saturday and great treatment! read more

Some of the best customer service I've received. Everyone is treated equally when you walk in the door. They are extremely efficient. They work hard at handling everything quickly. They are very informative. Highly recommend, extremely professional. read more

I just bough my third car from this dealership and I just love their team. Manny helped me purchase my 2018 Lincoln MKX. He was attentive and got me exactly what I wanted. I felt that car buying experience was a bit long but understand the process isn't as simple as most purchases. I love the service department, especially Mike. He always greets me by name and goes out of his way to make sure I have a great experience. I love the loaner cars that drive and in fact this is how I ended up buying my new MKX. I brought my MKT in for an oil change that required a bit more tuning up so they gave me a loaner. I fell in love with the MKX and came back to buy it. Thank you Manny for helping me purchase my new car. I totally recommend this dealership and am a very satisfied Wickstrom Ford/Lincoln customer. read more

Eric Wood was a great sales associate to work with. Very helpful with everything including finding and delivery of the car. 5 stars for him. Only reason I don't give them 5 stars is due To the way they do the accounting on the sale price of the car. No identification of debits or credits, just a long string of numbers leaving you to figure out whether to add or subtract them from the selling price. + or - before each number would do. read more

Always a pleasure to pick up a new vehicle from Wickstrom Auto Group. They are knowledgable about all of their products and show genuine interest when working with their customers. The sales team in general seem very friendly. I have also serviced my car a few times at the dealership. I don't live close to the dealership but I drive the distance anyway because of how attentive they are in the service department. The waiting area makes it easy for me to continue on with my workday with minimal disruptions. Overall, I would highly recommend this dealership....soooo many cars to choose from. read more

I just want to put in a good word for Tim in the service department. Yesterday he did a great job of solving my problems in a short amount of time, and got me back on the road. He could not have done a better job, and that really made my day. Please thank him for me... Dorothy Euchler read more

Wickstrom auto is a great local family owned business. I have purchased many cars from them through the years and their sales, service and maintenance teams are wonderful. Their sales team is very knowledgeable,specifically Robinson Logue. They make the process easy. read more

I used the dealer's online "BUY NOW" process to initiate the purchase of a 2022 Ford Mach-E GT. My confirmation (which I printed) shows "YOUR PRICE" of $72,735, which is MSRP. It also listed all the various taxes and fees for a total out the door price. It directed me to contact the dealer to pay my deposit. I contacted the dealer when they opened in the morning and spoke with Robinson Logue. I was told that the vehicle was in stock, but they would be marking it up $5000 above what I was quoted. As further evidence of this deceptive advertising, the website page for this vehicle shows the same price of $72,735 (I have the screenshot.) After a discussion with Mr. Logue, I requested a callback from a manager. The manager (Ryan) explained that he didn't like the way the BUY NOW feature worked and admitted it was very misleading, but he said that he was sticking to the $5000 dealer markup because the vehicle is "in high demand" and that his markup is less than that of many other dealers. He apologized but offered no resolution. Other managers have failed to respond to my emails. read more

My family and I have been customers here for over 10 years at this dealership and there is a reason for that. The customer service of the staff is great, especially on the Ford side. I bought my second car here a few days ago and Rae Smith was my sales person. She is AWESOME - can't say enough good things. If you want someone that is honest and is truly interested in helping you get the best deal and the best car for you - go see her! The process was quick, easy, and informative. She made sure I knew how to work everything on my car and on the Ford app and she helped pair my phone. She even helped get me a discount I didn't know existed, simply because she saw a parking pass for my university in the car I was trading in (student/new grad discount)! She was beyond helpful! Please go see her! read more

I've owned many cars and been to many dealerships but this is by far my favorite! Was a super easy low stress buying experience. The dealership is very cool to come to. The service group is outstanding. I love this place. I needed air in my tire and they take care of you. Free car washes too. read more

Wickstrom Ford - Service drive in from customer lounge with WiFi, coffee, computers. - Car Dealers Near Me - Barrington, Illinois

One of the best dealerships I have ever been to. Mitch is great from start to finish... Thanks Mitch read more

My husband just happily purchased his new gently used truck from Wickstrom Auto Group. He had a great experience that to our surprise was easy and frustration free. He found his new truck on the website and immediately called into the dealership to place a hold on it. Kyle Crowe was happy to help, and he assured my husband that the truck would be waiting for him when he was able to get over there. Kyle worked with my husband to help him make sure he was getting the best value (trade in) for his truck. He was prompt with responses to our questions and had our best interest in mind. My husband and I highly recommend Wickstrom Auto Group and salesman Kyle Crowe if you're looking to find your next vehicle. We will definitely be visiting again in 2016 for the new family minivan! read more

Recently (Aug 2015), my wife purchased a Lincoln MKX from Wickstrom. We were assisted by Carolyna Janota. What a great salesperson. She was nice, knowledgeable, and took care of detail. Our experience was great and Carolyna was great. Thank you to Carolyna and the entire staff at Wickstrom. Follow up (Feb 2016) - We enjoyed our Lincoln MKX so much that we decided to consider purchasing a second one. We looked on several lots with no satisfaction. I checked the Wickstrom website and boom there was a great looking used MKX. Black with Peanut Butter colored interior. Beautiful. Once again I called Carolyna Janota. She responded quickly and held the vehicle for us. After a test drive we were able to purchase our 2nd Lincoln MKX. Once again, Carolyna, Brian Powell and the staff of Wickstrom treated us great. Thanks Wickstrom and most especially, thank you Carolyna. read more

After searching far and wide for the ideal pre-owned vehicle, I found exactly what I wanted at this dealership for a fair price. Moreover, I was so pleased with their customer service and engagement, particularly from Rich Cline, the Salesman that helped me. Most importantly, they were not pushy and did not waste time with unnecessary gimmicks. After several car buying experiences and dealership encounters, I highly recommend Wickstrom Auto Group! See Rich! read more

My wife and I recently bought a 2008 Audi TT that was exactly what we wanted. Our sales person Jaime was great to work with and very knowledgeable about our particular vehicle. We never felt pressured and this resulted in no buyers remorse. So happy the sales team made everything go so smoothly. Thank you Jaime for our beautiful car! read more

We recently bought our new car here. We had previously leased a vehicle from them. I can tell you 100% both experiences were fantastic. The process was quick and easy, our salesman Michael K was friendly, knowledgeable and made the experience fun. Everyone from sales to finance were very easy to work with. I think everyone should check this place out. You will be happy you did. read more

This was the best car buying process we've ever had! Kelsey was awesome to deal with. We looked for months at all types of vehicles, and were turned off by lack of interest at other dealers. Once we decided which model we wanted, Kelsey and the team worked hard to get the car for us. We appreciated her straightforwardness and honesty as we were deciding between two models. The finance process was just as easy, finished everything up in 30 minutes. Can't say enough about the process, highly recommend these guys! read more

I cannot say enough wonderful things about my experience at Wickstrom. I worked with Nate on my purchase and he was knowledgeable, helpful and accommodating. Nate and the rest of the staff at Wickstrom were fabulous and I will be returning for any future purchases. This was the best dealership experience I have had by far! read more

We had been shopping for several weeks for a Mustang and could not find the color combination we wanted. As a last resort we decided to drive "way out" from our neighborhood to Wickstrom Ford to look at their inventory. Lo and behold, they had a car that was close to what we were looking for. We met a Salesman Eric Wood who was attentive, thorough and pleasant to work with. We could not come to an agreement on the car so we left. Eric continued to stay in touch and 10 days later I drove back out to see him. Both of us were determined to get a deal done and Eric was helpful and patient in getting what we wanted. Deal done! Love my car. I have one thing to follow-up on at the dealership and with that completed this will be a 5 star Salesman and a 5 star transaction! read more