We have ordered from this place 3×2 of the three times that to go order doesn't go back to the kitchen until I walk in the door. We placed this order at 3:45 PM for pick up at 4:30 when I walked in at 4:28. They put the order back to the kitchen takes 10 to 15 minutes to cook the chicken so I guess I'm not walking out of here at 4:30 like I thought I was going to be. The food is good, but the service is pathetic. When I complain to the manager, all I got was all there must be something wrong with the system because it didn't get sent back to the kitchen until just now. Oh you mean just now when I walked in the door for a prepaid order? read more