Glen is fantastic, very knowledgable and does great work. Will be using him again in the future.read more

From the owner: We specialize in helping all customers get good reliable transportation at a fair price. We offer…read morebank financing with competitive rates, we specializing in financing for good people whom have had some credit issues in the past, in today's economy and with the woes of the housing market there are many, and we are here to help. Stop in and see what we can do for you.

Keri was fantastic. She was very personable. Buying a car can be very daunting, but she made it so…read moremuch more pleasant. Would absolutely recommend anybody looking for a car to go see her!

Stopped on a Thursday to test drive a 2018 Ford Mustang convertible. Salesman named Eugene tried to…read moreassist me. Got the year wrong. Said it was a 17 when it was an 18. It was listed for $15,995. He then said that was the "credit" price and if I was paying cash (which I was) it would be $14,000. Test drove the car and it drove great. Asked him if he would hold it for me until tomorrow (Friday). He said they would hold it for $350 for 3 days. Told him I only had $200 on me, which he let pass, so I decided if it wasn't there when I was ready to buy, it wasn't meant to be. The next day, I got the settlement from my insurance and texted Eugene to see if the car was still there and if it was, I would come down with a $14,000 check tomorrow. His reply - Hi Ken, sorry I was busy. It's great that you're getting your settlement pay out, but I cannot sell a car for 14,000. I said "I guess I should have taken you up on the offer when you made it" and thanked him for his time. He then texted me again to argue that he quoted me the list price as the "cash" price, which he did not. Totally unprofessional. Just go somewhere else. Disaster avoided.

Disappointing experience. We drove twice from Indianapolis to complete the deal on a 2007 Honda…read moreElement, which we walked away from. Part of the issue we encountered involved having the car inspected as a contingency of the purchase. We scheduled an inspection with a local shop, and the shop dropped the appointment, which wasn't Crossroad's fault. But knowing that we were earnest about the vehicle, with cash literally hand in, they wouldn't work with us to hold the vehicle an extra two days to arrange a local inspection with a Honda Dealership. We let them know we could see there were alignment issues (minor), but also felt what may have been a transmission issue as well. We also let them know the passenger side seatbelt wasn't working properly, to which they stated Honda would repair it for life...but obviously didn't do much of a safety inspection prior to offering the car for sale, and don't appear in any hurry to take it to Honda to have it repaired...which could have been done WE took it to Honda and paid for the inspection They did, however, have the rims redone in some type of silver sparkly finish, because, you know...rims. It might have been a great deal, we were more than willing to leave a deposit, and the inspection would have assuaged our fears. Heck, they could have even written backup deals on the vehicle in the interim to help minimize the loss of a sale if the Honda inspection worked against them for all we cared. They had the opportunity to earn our business, with us offering viable options, and didn't. Got more of a 'your a sale, not a customer' feeling. Not the worst place in the world, but certainly didn't get a warm and fuzzy feeling working with them either. Likely wouldn't recommend them to a prospective buyer. Regardless of how good the deal looks from them, If you do decide to buy here, pay the money to have an authorized dealer go through the vehicle of choice stem to stern.

BUYER BEWARE -- My Experience With This Dealership…read more I take full responsibility for trusting this dealership, but the warning signs were there. Unfortunately, I learned the hard way. I traveled from central Indiana to purchase a 2019 Honda Ridgeline based on the dealership providing a clean Carfax report. After the purchase, I discovered that the truck had significant prior damage that was not apparent to me at the time of sale. The rear driver-side bumper had moderate damage, and the front driver-side quarter panel and bumper had severe damage that appeared to have been pieced back together. All it took was driving the truck through Mike's Carwash for the quarter panel and bumper to pop out! I took the vehicle to a collision repair shop, where I was told they frequently see situations involving vehicles with prior damage that was not properly disclosed by dealerships. The repairs cost me an additional $4,500 out of pocket. To make matters worse, the truck had a recall involving the rear hitch terminal. The dealership could not complete the recall because of the damage to the rear bumper. Even the collision foam for the bumper was missing, which surprised the people dealing with the repair. This experience has cost me money, time, and a tremendous amount of frustration. I relied on the information provided by the dealership and ended up with a vehicle that needed thousands of dollars in unexpected repairs. My advice to anyone considering buying from this dealership: do your homework, get an independent pre-purchase inspection, and do not rely solely on a clean Carfax report. Based on my experience, I would not purchase another vehicle from these people, and I strongly urge other buyers to proceed with caution.

This place is exactly what I was looking for. I find it hard to trust someone with my car, but…read morethese guys blew me away. They offer a warranties on their services (including lifetime on brake pads not including labor). They had a comfortable place to wait and even offer free secured wifi. I saved about $400 from if I was going to go to the dealership, got a better promised warranty, and even got my car detailed at the end of it all. I am more than willing to drive the 30 minutes to get exceptional customer service, car service, and peace of mind while I drive. They won a lifetime customer outta me!

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

If I could give a 0 stars, I would. I have personally never dealt with a more frustrating group of…read morepeople in my life. I bought a truck from them over 3 years ago, and to this day have still never been reimbursed for the sales taxes they improperly collected on my behalf. I registered the truck in my state when I got it home, at which point I paid registration and sales taxes on it in the correct amount, and was told by the DMV official that I was due reimbursement from the seller, as they were not supposed to collect taxes for me. Upscale Auto (Ashley in particular) sent a check to my mom's address for the wrong amount (the lower sales tax rate I paid in my state, not what she collected from me). We voided the check and requested another for the correct amount, which was then filled out incorrectly and was also un-cashable. At this point, it had already been 6 months of trying to get back what I was owed, and Ashley and refused to send another as she already paid to mail two. If this was my fault as the consumer, I would understand, but this seems to be pure intentional negligence and/or weaponized incompetence. She and her husband both have not responded to a single message or phone call I've sent in the last two years with any sort of semblance of a resolution. The only explanation I can have at this point is planned thievery/tax fraud. They are welcome to challenge this comment with proof of a resolution, but I doubt they care about their reputation more than the money they owe. I cannot stress enough, do not use this stealership for any of your business needs. Please save yourself the headache and go elsewhere.

Do not let them receive any funding off of financing. They continue to dodge every attempt to…read morereceive the funds that are due to us (tax/title/etc fees) from the financing package from the lender. Had to pay these items out of pocket and await their disbursement which we have been asking for over a year. Other reviews state they are crooks. Extremely hard to argue when they are attempting to steal actual money.

Traded in the my old 1998 Corolla with 233k miles on it about a month ago on a brand new 2013 Ford…read moreFocus. With past experiences with other dealerships, not going to mention any names but the name rhymes with Leff Smiler, I wasn't looking forward to this experience. Luckily, Bobby Castrucci and salesman Jonathan were willing to make the deal a reality with payments right in my price range. They even gave me a hands on demonstration of the Sync system and also provided me with a full tank of gas- something they didn't have to do but I genuinely appreciate it. If you're in the market for a new car, stop in and tell them Andrew Hoeter sent you!

For the past month, I have been calling to get on the list to get an oil change and have my recalls…read morefixed on my Bronco, but I never received a return phone call. I called on Saturday, August 29th, and was told that they had texted whoever dealt with scheduling the loaner cars and recall stuff, but they had nothing. Castrucci is as bad as Mt. Orab Ford. If there is any other Ford dealership that can step up, leave a message.

Went there to buy my first car (a 2012 Mustang, up front cash, so not sure how they handle other…read morethings like credit). They didn't try to upsell, or offer me a bunch of stuff I didn't need. They let us test drive the car, and we settled on a price we both found fair. I understand that the car has its faults and I'm prepared to deal with it if that comes to be, since I want to own this car forever. However, I heard only great things about this place on other sites regarding cars, so it'll probably last for a good long while (brakes just need changing as with many used cars). Also, the inside of the place is nice. They had this Chevy book that I really enjoyed looking through while waiting.

Incredibly rude salespeople, the person actually told me that I had an attitude because I asked…read moreabout the price and if there was any room on it, and he said you wouldn't be calling me from Michigan if my pricing wasn't competitive I told him I wanted to talk to a different salesperson because he was incredibly rude. He refused, so I called back to talk to the manager who then actually told me that that salesperson can be rude sometimes, that's just the way he is. It's his personality, and I said really, that's acceptable to you, he said everybody has different personalities. Would you like me to get you to another salesperson? He did nothing but make excuses about how rude his salesperson was to me. And ironically, I just found someone that I know that bought a car from them, and everything that was promised was not done to it. In fact, they made all these promises of how great a shape the car would be in, that it was gone over completely, and when my friend got it, there was hardly any oil in it, so I probably dodged a bullet with this one. I would not recommend dealing with these people unless you want to be treated rudely and get ripped off all at the same time