This is the most unprofessional car place I've ever had experience with. They sold me a car with a…read moreblown motor. I had the car 4 days (total). I put it in the shop and was told it needed a motor. Hank, tells me I need to pay more $$$ to get another vehicle. Then changed it to pay more $$$ to get the same vehicle back, claims it was misdiagnosed and they replaced the spark plugs.. I bought the car March 13,2026 and it's now June 13 and I still don't have a car. This place shouldn't be open as a business. the absolute worst business...

DO NOT GO TO THIS CAR LOT!! They scammed me! I bought a car from them and the 3rd day I had it, the…read moreengine blew. The car is NOT RUNABLE and the price to get it fixed is the price of a whole new car. The owner was beyond rude and disrespectful and basically told me to take him to court about it. He would not give me a different car let alone even my money back. They do not have any mechanics at this car lot to look at the cars, and they are pricing the cars based on year and car type. Highly DO NOT RECOMMEND this place!

I had an amazing experience buying a used BMW at International Auto Outlet in OH. Everyone was…read morefriendly, professional, and dedicated to getting me the best deal possible. The car looks and drives like new. Highly recommend them to anyone seeking quality!

Last week after getting yelled at over the phone from Bob the GM, the business owner STILL HAS NOT…read moregotten in contact with me. At this point I believe I need to seek legal council due to Bob refusing to give me the owner's contact info or even passing along a message to him. Bob and Tony needs to have a conversation about one, not selling death trap cars to first time car buyers. How to not commit literal fraud. And how to speak to a customer.

We bought a used Certified Pre-Owner GMC Acadia from Dan Fiehrer. We were very pleased with the…read moresales process. Dan was easy to work with and we felt no pressure. He made sure the car was detailed and ready for us when we arrived to accept delivery. We had one issue that was handled perfectly. The 172 point GM CPO inspection showed the tires at 10/32's of an inch (nearly new). Right after getting the car, I took it to Discount Tire who found the tires to be at 5/32's (needing replacement at 4/32's). I sent Dan an email and within 10-15 minutes, William in Service called me. He said that there had been a mistake on the inspection and agreed the tires were original to the car. He offered me a free replacement of the tires and asked what kind of tires I wanted. I told him and they were promptly installed them, leaving me a very satisfied customer. We live nearly an hour away from Fiehrer but will be back the next time we need a vehicle!

Service manager lacks knowledge and needs additional training on how to follow GM processes. I…read morewould recommend some additional training.

These folks get customer service. The professionalism and workmanship is second to none…read more It is very easy to make appointments and track the status of your vehicle via their website/mobile app. While pricey, you expert mechanics that will treat your Toyota as if it is their own while in their shop. There are luxurious leather seats with Keurig coffee varieties as you wait, but I highly recommend using their free shutle service. The driver, Leo, is a real card that tells fantastic stories as he carefully threads through traffic, keeping you entertained until getting you to your destination safely and quickly.

I went there today for an oil change. I had called earlier in the week to schedule it at 9:00…read more When I got there, it took a while for someone to help me in the service department. Then when Abby checked me in she told me that it would be a 90 minute wait. I was a little surprised and told her that I had a 9:00 appoitment. She said that she knew but it would still be 90 minutes since they don't have an express lane like other dealers. I told her again that I was not looking for an express lane, that I had made an appoitment. She continued to insist it would be 90 minutes. I decided to wait because I had a coupon for almost 1/2 off of an oil change. At 9:45 they send me a video of my car on the lift. It still had the old filter on it so I am willing to bet my car with a 9:00 appointment sat there until 9:45 until they started working on it. My car was done at 9:10 which seemed like a reasonable amount of time for a car to get an oil change and inspection done. This again reaffirmed in my mind that my car sat 45 minutes before being worked on. Don't be fooled into thinking that having an appointment means that they are going to work on your car at that time. Don't be fooled into thinking that 4 or 5 service advisors standing at their desks doing nothing means one of them is going to call you over to work with you. I don't think I will be taking my car back there.

Would give a zero star if I could! Absolutely the worst car experience I have ever been through!…read moreSold me a damn Lemon after lying repeatedly to me about the issues! My fault for trusting a crooked man! DO NOT BUY A CAR FROM HERE!

I got my 2 serpentine belts and tension pulley done also with an oil change they were fast and…read moreefficient. Thanks again

AJ was awesome! Ask for him! He was patient, kind, not pushy at all, etc. We were really grateful…read morefor our super smooth experience today. Definitely recommend going and asking for him.

I hope that anybody who is thinking about doing business with this place reads the reviews . How…read moredoes this place even stay in business ? I was interested in the 2011 Mercedes AMG 55 And asked for the carfax as at that time it was not available to me . The salesman promised he would provide the carfax the next day but said I would have to put a $1,000 deposit on it and so I did. Later that night , after zooming in on photos , I discovered that the OEM steering wheel had been changed out to a cheap made in China steering wheel and the red AMG brake calipers were also changed out. Not only that but there is also evidence of the drivers seat being swapped out . These leather seats are well constructed and the one in this vehicle has at least 200,000 miles of wear on it , as evident in the photos , and not 59,000 miles as the odometer indicates. Who knows if that steering wheel air bag is even hooked up correctly in that aftermarket steering wheel and you can kiss the heated steering wheel goodbye . Also the AMG break system is designed to match the performance of the very powerful engine so good luck stopping with those aftermarket non AMG brakes . I notified my salesman that same evening to call off the deal . Also again the next morning and spoke with the manager who said that they would not refund the $1,000 deposit . This was initially all done over the phone and there was never any mention of the $1,000 being non refundable. Who would even agree to that anyway? Almost forgot to mention that the spare tire carrier was originally silver and chrome . This is another swapped out item . Those cost over $1,000. I now see the carfax is published . That rig spent many years in the rust belt of New York where the roads get rock salted heavily , then it spent time in the salty humid air in Florida, finally it made its way to Arizona where the swapping of OEM parts likely began as that's what they like to do in the Phoenix area. Also it was in a collision and also had its share of mechanical issues . I didn't see many documented oil changes either so who knows the actual condition of the engine and other major components ? This vehicle was likely sold at a Phoenix auction price and then shipped to Ohio . These Mercedes are very expensive to restore so , unless you got this one for $10k , I would stay away from it . This used car outfit got their name correct because there is no limit as to how they will steal your money . A very Unlimited low bar in the ethics and morals department.

Carolyn and everyone else at Jeff Wyler Kia in fairfield treated me great. I was there just over…read more3hrs for the whole process of turning in my sorento and leasing a new 2016 Sedona. I love the Sedona. Great family car, very spacious, awesome power side doors for easy passenger access. 3rd row seating, fully stowaway 3rd row seating. Rear view camera. It helps to have free coffee, snacks, and ability to shoot some hoops while waiting around.

**BUYER BEWARE** Predatory sales tactics, unknowledgeable salespeople, and be prepared to lose a…read morefull day (or more, in my case) if you do decide to work with them. Worst car buying experience of my life and I WISH I HAD TAKEN MY BUSINESS ELSEWHERE! If I could give 0 stars, I would. I bought a car over Thanksgiving weekend, and I am still yet to receive a title, the second key, and was forced to pay more than $2400 up front for title work that is yet to be completed, SCAM! On Nov. 28th 2025, I found a '25 Santa Fe online for my wife. My father-in-law and I went in the morning to see the car and take it for a test drive. The salesperson had no knowledge of the vehicle, features, warranty, etc. - they just kept mentioning the "Jeff Wyler Experience" and its "benefits" but no provided objective information or details about the car. My wife liked the car, so we asked them to draw up the paperwork when we got back to the dealership. To our surprise, the cost of the vehicle came back OVER $8,000 MORE THAN ADVERTISED online, more than half of which was allocated to a bogus "Jeff Wyler Experience" warranty package they had rolled in as well as other fees and incremental warranties that didn't make sense at all! They neglected to mention that the factory warranty is already one of the best in the market at 5yr/60k mi basic and 10yr/100k mi powertrain - a huge selling point that a knowledgeable salesperson would have known and communicated, and making the need for additional warranty not necessary! We should've walked out then and there... After eventually agreeing to a reasonable price level excluding all the bogus on-cost, we then lost another ~3-4 hrs waiting for the Finance team to write up the deal and sign a Purchase Agreement. They ultimately provided us paperwork that didn't match the agreed sales order, and as was almost 8PM they tell us to come back in the morning with our check and that they will issue us a "We Owe You" order for the balance owed (which has NOT been paid to-date). The Salesperson person tells us to come back first thing the next morning and they will have the car detailed and through the CPO process for us to pick up. We arrive at 10AM with our check and expect to collect the car, but the Sales Manager tells us that we can't pickup as the car is, "in the back going through the detail." My father-in-law points out that the car is clearly parked next to the front entrance where they left it the previous evening. Embarrassed, the sales manager has someone pull the car in for detail, and they tell us to come back at 4PM for collection. Before making another 30min drive, I call the Sales Manager at 3:30PM, and he informs me the car is STILL not done, and to come back at 6PM. I finally collect the car later in the evening, and wish that was the end of the story.. It's now nearly 3 months from purchase, and we are still without a title for the car or the $2400 I paid for taxes/registration, second key, or "we owe you" balance. The temporary registration that came with the car is long expired, and Jeff Wyler refuses to make it right with an updated registration tag until our plate arrives. They have essentially stopped responding to all forms of communication, and we've had to issue a formal complaint with the Ohio Better Business Bureau. Save yourself the trouble and buy from anywhere else. These guys act and operate no better than a sleezy used car sales lot with better glass windows..

I would love to give 0 stars, but that's not an option. Stopped there to look at a car for my son…read more Checked it out, test drove the car and when I returned I told the owner I would buy the car. It's late Saturday evening, near closing time. This dealer does not finance or accept credit cards, cash only. I told the owner I have no problem paying cash, but it being late and all I will give him a deposit and I would be back Monday morning to pay for the car and pick it up. The owner asked me how much can I leave as a deposit. I replied $100. He said no, he needs $500 to hold it. I asked what the problem was, if I don't come back you keep my $100. He said I have had people give me $200 and they never come back. First of all... BS! I don't believe that for a minute. Why would that upset this guy? Hold the car for a day or so, sell it to another person and keep the $200. What an idiot! I would not just give someone $100, much less $200. He said he needs $500. Really? Like most people carry $500 on them. Typically I only have less than $20, but happen to have a couple hundred. When he said that, I didn't even try to offer the $237 I had in total. Very, Very bad business ethics. I was completely dumbfounded, pissed, embarrassed and offended thinking this guy just flat doesn't trust me or think I am a poor ass. I made $140,000 this year and this dumbass wouldn't sell me this car with a deposit to hold over Sunday, for which they are not open. I'm sure if I was Cuban, it would have been different. In 57 years I never even heard of a dealer not willing to bind a deal with a deposit. For God's sake, the car was only $2800. Lastly, I wouldn't get a car from this joker if it was free, nor would I let anyone I know get a car from him, no matter the price and I'm going to hit every review website I can find. Horrible car dealer!!!

From the owner: We sell used cars in very good conditions at super attractive prices in CASH ONLY .With us you do…read morenot have to worry about making payments anymore . You arrive and at the moment you drive your car and we take care of changing the title to your name and we put a temporary plate for 45 days .

I had a very disappointing experience with this dealership. I purchased a 2017 Chevy Traverse, and…read morethe transmission was bad. I took the vehicle back the very next day because it was having serious problems, but I was told there was nothing they could do to help me. I expected better customer service and for the dealership to stand behind the vehicle they sold. Instead, I was left with an expensive problem and no support. I would encourage anyone considering buying a vehicle here to have it thoroughly inspected by an independent mechanic before making a purchase.

DO NOT buy your vehicle from this place. My wife bought a 2105 Equinox!!They will not honor the…read morewarranty if something goes wrong with the vehicle. Engine went bad, theyTried to tell us we were past due on oil change, proved them wrong with a receipt from National Tire and Battery, said they would call us. No phone call, wife calls, they say we're voiding your warranty cause there was no oil in the engine. OK 1st we didn't get it changed in time, now proved you wrong So you go to no oil in engine. Should have led with that one. We have filed a complaint as of March 16th 2026 with BBB and the Ohio Attorney General! The car is in chapter 13 bankruptcy so we dont pay directly to Auto express anymore, thats why they won't fix it. So we also have a zoom call with are attorney tomorrow, who has said he has went through fraudsters like this many times!! Do not waste your money here!!