The install a few weeks ago was done quickly. The installers didn't ask which way I wanted the gate to open (in or out) - it was my first gate, so I didn't think about options. When I told them I would have preferred opening in, they said they would have had to move the hinge or something.... I guess that's why they chose not to ask -- more thoughtful work on their part would have been needed, They started to leave, leaving me with holes and ugly raw marks where they had removed the old gate. I asked them to do something, so they patched a bit with calk. It still looks ugly and I'll have to have someone smooth that over properly. It's like they have too little concern for clean workmanship. Then, within a few days, I noticed rust along some joints (there had been no rain yet). One man came (much later than he'd said he would, so I wasn't there to check the work) and painted over some of the rust. I called again because I still saw rust and he told me that's normal at joints. Sorry, I don't buy that excuse! Since then, we had some rain, and the rust is spreading. If the company does a proper repair, I'll write another review. So far, I'm waiting to be called back. read more