Kudos to Greg, Chris and Steve for helping us get exactly what we wanted. We contacted them on…read moreFriday from New Jersey after seeing the Pacifica on their website and we were on our way back to New Jersey on Saturday evening in the Pacifica. They were courteous, friendly and very accommodating. They continued to follow-up on Monday with the finishing touches. Thank you for making this a very pleasant experience. The Johnson's of Englewood, NJ

Went to test drive a used truck earlier this year around March-April since my dad was in the market…read morefor a truck. Salesman we had initially stated during negotiations that they had a no refund policy but verbally stated if we didn't commit to buying he'd give a refund. It's been a few months since then and over that time, my dad had been communicating over text and they've also for some reason emailed me to confirm details even though they supposedly updated the contact info to my father's and have stated that the refund deposit would be processed and would be mailed/made ready. It had been a while so I went back in person to try and receive my deposit back. Turns out I was only when I made the trip back to request for the deposit back they stated that their "AI SYSTEM" had been sending all of those responses the entire time and constantly cited their "no deposit back" policy. Keep in mind any other dealership whether it comes to sales or service will fully disclose that you will be talking to a bot. I've been to plenty of dealerships and this is the only one I've come across that doesn't disclose this crucial info. It won't sign in an email with the sales representative's name without following up that it's an automated response. While I was waiting, the salesman I've been dealing with the entire time had the gall to ask "well you use AI in your career field you understand don't you?" This comment irritated the hell out of me and in response I stated I'd never allow AI to make statements on my behalf or any work for that matter without supervision and my approval to send over. ESPECIALLY IN A PROFESSIONAL ENVIRONMENT BTW. So I waited over an hour to speak to the GM but I couldn't since he was busy. Not gonna waste time just to wait for a chance to speak to them about it so I left. I called a few days later to speak with the GM did the same thing cited the AI system excuse and no refund policy but they were communicating with the company that handles their AI system and would update me in about 2 weeks time. When I went in person and called it was early-mid July. It's currently August and nothing but crickets. It's not even about the deposit money atp it's the lack of accountability, general unprofessionalism, and wasted time spent dealing with them. TLDR this dealership lacks accountability and are unprofessional. Absolute time waster and excuses out the wazoo. Don't do business with this one.

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

Amazing service with the customer in mine. Kevin, Ben and their team displayed exceptional service…read moreto my Honda Ridgeline. I've been on this planet for over 80 years and have had both good and bad experiences with various dealerships during my lifetime. This dealership is one of the very best that I have ever dealt with. They are dedicated to serving the customer. Very rare in our society. I highly recommend this dealership for all makes and models of vehicles. Thank you for a job well done.

Visited Eds Garage today for service. Greeted by Ed, Lane, Tom ,Kevin Joey and Roman. They check…read moreall the details and give you great service at Suburban. My wife and daughter got great deals there. Pete and Lane run a tight but friendly ship over there, and you really cant ask for more when it comes to a new car experience. Service at Ed's is top notch. Bruce Fox

Visited the service department today for the annual service on the Volvo. Impressed by their…read moreequipment as you drive in the service area that measures your tires to determine if you need a rotation, alignment, etc. Was greeted promptly and directed to Pete Daiko, one of the service personnel. Pete took the time to explain what the first service on the car would be, checked for recalls and service advisories (there was one), told me how long it would take for the normal service plus the amount of time it would take to resolve the service advisory. I was then directed to their guest waiting area which had plenty of seating areas to allow for social distancing. Liked the guest area where coffee, tea, soda, water, and various snacks were located. Getting a video of the safety inspection was a surprise and a nice touch. I was kept advised of how things were going and the wait time was actually less than stated which was nice. Overall this was one of the best service calls that I have had and look forward to doing business with Hengras in the future.

Let me start by saying I have bought 3 Volvos over the last 15 or so years from Gengras and always…read morehad my cars serviced by them. I will never return! Bought my last XC90 used from them, got 2 key fobs with the car. Within 6 months one of the fobs needed a new battery. Having changed my own fob batteries for the last 15 years, I opened it up and replaced the battery. A tiny (and I mean minuscule) piece of cheap plastic fell off that was tasked with holding the battery in a precise location inside the fob, rendering it useless! I used the second fob until it was time for service and then brought in the non-working one to them to look at. I was told it would be over $700 for a new one! The computer part of the fob was perfect-only a tiny piece of plastic to seat the battery was missing. Nope-need a whole new one! I spoke with the service manager, Peter, explaining what had happened, no deal. $700 for a new one. I explained that I have changed the fob batteries for years in my prior cars with no issue and was told that perhaps I should have called the service department to do it for me. I found that to be incredibly condescending. I asked them if they checked the fobs for issues prior to reselling a used car and was told that's not part of the pre-certified process. So no idea if the plastic was already cracked prior to my opening it. I suggested that they replace the fob for free, due to the issue and no guarantee the plastic wasn't cracked when I received it. After much back and forth, and a promise from Peter for a prompt return call, I had to call him back a week and a half AFTER he promised to call. Eventually Peter dropped the replacement fob cost to $375. I refused. I went to Mitchell Volvo and they were able to fix it no charge. After 15 years-Gengras has lost all of my business. I will buy my cars from Mitchell Volvo and I suggest others do the same.

Excellent and trustworthy shop and dealership. They stand by the cars the sell and are honest about…read morerepairs. Previously I had a issue where my car stalled once. They told me they couldn't replicate the problem so rather than billing me for a bunch of repairs that might fix the problem they didn't and we did a wait and see. Problem never returned. I saved hundreds. They will also try to find cars for u at the auction if you don't see what you want on the lot. And I believe offer a year warranty on anything over $10,000.

Traded a car here in the fall. Dave was very transparent and we got a good deal for our trade in…read more Had the car serviced and the workers are all very friendly. Great staff on both ends!

I have never had anything of mine worked on at any garage. You see, I have been a mechanic my whole…read morelife and owned my own shop. Now at 72 years old with back, hip, knee, and arthritic hands. I can't do it anymore. Especially under the dash. So off to the Dunkin doughnut, where all the knowledge is in town, to see who is the best in town is to fix my PU truck. It was hand down Monson road garage. Best I can say is they are honest, no hidden expenses and estimate was correct. The work was neat, and my interior was clean and back in good working order. As a professional myself, it was nice to see the care they took in doing my job. I will not hesitate to use them again in the future.

I needed to have my a/c charged but the dealer I purchased my car from couldn't take me for 2 weeks…read moreduring a recent heat wave. My husband has heart issues so I was in dire need. I told them no thanks. Mark at Monson Road Garage took me right away and I had my car back within a couple hours. I can't say enough good things about the people from this garage. They will get my business from now on.

A great outfit. They'll fix what needs fixing and bill modestly for that. They won't "fix" what…read moredoesn't need fixing and they don't bill for work they didn't do. And they're all pleasant people to deal with. Lexus ...841

the staff is nice and super knowledgeable. they always take the time to answer questions and go…read moreabove and beyond costumer service needs. would highly recommend going to them for any of your car needs.

I highly recommend this dealership, I bought a 2007 BMW 335I convertible from them. The deal was…read morequick and easy and they waited for me to allocate all my funds without holding a security deposit. And whenever I bring the car in for Service, they fix it right the first time every time. Their team of technicians are very talented and have quick turnaround times. This was my first time buying a car from a dealership, but I know I will be going back to them for my next one.

After finding out a hefty cost to repair/replace mice chewed wires under my Mercedes GLB at the…read moredealer which wasn't covered by the warranty because of negligence, I was forced to look for a better alternative. That's when I found Bloomfield Motors. They went above and beyond and fixed my car in a day for half the cost. Thank you very much.