We had a great driver (Juan) and an excellent and knowledgeable tour guide for our tour. Saturday, July 21 | San Francisco Bus Tour We departed the Marriott Hotel at 9:00 AM and headed to the Oakland/San Francisco Bay Bridge. As we crossed the bridge we saw Treasure Island and passed through the short Yerba Buena Island Tunnel. On the other side of the tunnel the San Francisco skyline shrouded in fog came into view. We took the first exit on the right and proceeded to the Embarcadero. As we traveled along the Embarcadero we saw the Ferry Building at the foot of Market Street where a Farmers Market was in progress. As we continued we saw many restaurants and piers. We passed the Exploratorium, the cruise ship terminal. (The Port of San Francisco hosts over 80 cruise ship calls and 300,000 passengers annually at the James R. Herman (Pier 27) and Pier 35 cruise terminals.) We passed Pier 39, Fisherman's Wharf, The Cannery, Cable Car turn-a-round and Ghiradeli Square. All along the Embarcadero we had great views of the Bay and Alcatraz. Next, we traveled for a few blocks on Van Ness Avenue and then turned West on Lombard Street. We traveled down Lombard to the Palace of Fine Arts, our first stop. The Palace of Fine Arts was originally constructed for the 1915 Panama-Pacific Exposition. We took pictures and then returned to the bus. Upon leaving the Palace of Fine Arts we traveled north towards the Golden Gate Bridge which we learned that the name has nothing to do with the color of the bridge which is International Orange. We traveled across the bridge which was barely visible because of the fog, which is typical for this time of year. (Most homes in SF do not have A/C because of the natural air conditioning of the fog.) At the end of the bridge we pulled into the North Golden Gate Vista Point. We took pictures, but the bridge was obscured by the fog and we could not see San Francisco at all. Benjamin Robinson took a group picture of all of us and the grandchildren of George Andrews--the first cousins. Following that, we traveled back across the GGB to SF past the SF Presidio on Presidio Parkway. We turned west on Geary Street and took Geary to Lands End Lookout. We were able to spend a little bit of time here to visit the visitor center and take pictures. From Lands End Lookout we were able to see the ruins of the Sutro Baths, the Cliff House, Seal Rock, and where the San Francisco Bay pours into the Pacific Ocean. Benjamin Robinson was able to get a great group picture and he was able to get into the picture as well. Upon returning to the bus we traveled for a few blocks along Ocean Beach on the Great Highway and then turned up John F. Kennedy Drive into Golden Gate Park past the Beach Chalet and the Dutch Windmill. (Golden Gate Park is 20% larger than Central Park in NYC.) We continued on JFK Drive passing buffalo, soccer fields, manmade lakes, barbeques, and bounce houses until we stopped at the Music Concourse. The area of the Music Concourse includes a stage, Japanese Tea Garden, de Young Museum, and the Academy of Sciences. We departed the Music Concourse and continued through the park past the Conservatory of Flowers which first opened in 1879. It is the oldest building in GGP. Upon leaving the park we turned right on Stanyan Street and then left on Haight Street where we entered the Haight-Ashbury district that became a very popular place for hippies and flower children especially during the Summer of Love in 1967. We continued up Haight past Ashbury and made a circle around to see the "Painted Ladies" (restored Victorian homes painted with at least three colors) and then down to Oak Street to an area named the Panhandle. We made a right turn on Oak. We turned left on Franklin and then right on Grove. We passed the War Memorial Opera House (first meeting of the United Nations was held there), Davies Symphony Hall, San Francisco City Hall (London Breed is the first African American female mayor of SF), and the Old SF Public Library which is now an Asian Art Museum. We drove up Larken Street and turned right on California Street. We went to the top of Nob Hill where we saw Grace Cathedral, the Masonic Temple, Pacific Union Club, the Fairmont and the Mark Hopkins hotels. As we continued down from Nob Hill on California Street we crossed Grant Avenue in the heart of Chinatown. We made a left turn on Kearny Street, a left turn on Broadway, and a right turn on Columbus. We passed through North Beach and from the bus we looked up Lombard to see the "crookedest street in the world." From Columbus Street we made our way to Pier 39 where the bus driver dropped us off for one hour. He picked us up at 3:00 PM and took us back across the Oakland/San Francisco Bay Bridge to the Marriott Hotel by 4:00 PM. We had a great time. Everyone was thrilled at the sites and there was such a beautiful spirit of family love. read more

We had a wonderful driver Blake who drove our group from LARPD to Oracle Park and back. He knew the way perfectly and drove the bus expertly! Made it so much more relaxing! The bus was clean and comfy. Nice air flow and no bad odors! I would go again and hope to have Blake as a driver again! Thank you! read more

We used Whitecastle Tours for a field trip. This is an excellent company to work with. Fabulous service. Our driver was helpful and lovely. I left a valuable item on the bus. I let the driver know and she found it for me. The office was incredibly communicative and accommodating. Thank you for great experience read more

I was a passenger and left my phone on the bus at the end of the day. At 5:30 am the next day I emailed the company and had a response by 7:15, this was on a Sunday, a day they were closed! I also let a vm on their phone. Later that day Irene called me to say she happened to stop in the office, listened to vm and had my phone. Talk about customer service! She waited for me to pick it up and was happy to do so. This is a company that cares, you do not see this level of response these days and it says a lot about who they are. In addition, I had a conversation with the driver the day before, she was a delight and loves driving those big buses! Thank you White Castle! read more

The buses are very nice, clean and safe. Their team is awesome in communication and customer service. Will ride with Whitecastle again or sure. read more

Whitecastle Team is AWESOME I like dealing with them- good prices - we booked with them twice and they show on time - no any negative feedback - i recommend dealing with them read more

I worked with Kenny to book a bus through Whitecastle Tours to use as a shuttle for our wedding guests. Kenny was wonderful to work with - he was knowledgeable, responsive, and kind. We had a lot of uncertainty with our guest count and Kenny was accommodating and was great at helping me brainstorm solutions. The day of the wedding went so smoothly! I was in a separate car but I heard nothing but phenomenal reviews about Whitecastle Tours and the driver. The driver arrived on time despite the terrible weather conditions and was extremely friendly. He was able to navigate the narrow roads that led into our venue and made sure to drop off our guests in a location that was most convenient for them. The driver was prompt on the return trip as well and we heard that he went above and beyond throughout the journey. I couldn't be more pleased with my experience with Whitecastle Tours. On a day that was already quite hectic, especially with the unforeseen weather, I couldn't have been more happy that not only did we not have to worry about our guests getting to and from our venue safely, but that their experience was such a pleasant and enjoyable one. Thank you so much to the Whitecastle Team! I'd highly recommend them. read more

I booked a 27 passenger bus for a day to take us from place to place (3 stops total) - I have no complaints, bus was clean, driver was polite, friendly an on time. He knew where he was going so we didn't have to worry about being lost and he was ready to go to the next stop when we called. The person who assisted me to booked was also very efficient to communicate with. I will book again with Whitecastle. read more

I help run a senior citizens group here in Livermore and have used Whitecastle Tours about 3 times a year, for the last couple of years. They have been wonderful! Deluxe buses, clean and comfortable, and the larger buses have a bathroom, which is very convenient for our older crowd. We have been taking larger groups of 35-55 guests, and they have been happy with the buses and the drivers. Kenny and staff are easy to work with, and the drivers are so helpful with our older guests. We recently had one passenger lose a couple of cards, including her ID, and not only were they found, but delivered to her home! Thank you for your exemplary service!Another local business we are happy to support! read more

We rented a 56 passenger bus in Las Vegas for a group of senior adults at our church to go on an overnight trip to St. George. It was sensational! The bus was so clean, and our bus driver was absolutely the best. She got us excactly where we needed to be and at the right time...every time! She also made sure she pulled up to each venue as close as possible to help with their walking distance. This was the second time we booked them, and it definitely won't be our last. Hats off to an extremely well-run company and very polite staff! read more

The people who are working at Whitecaslte Tours are very professional, on time, and it's so simple to make a reservation. Plus you can not beat their prices. I have been impressed by the quality of service from my first call. Irene, the office manager, was cordial and helpful. The ride was comfortable, and the bus driver was timely and courteous. We will definitely be using your service for future trips. Thank you for a great trip. read more

I hired two 49-passenger buses for my wedding at the Mountain Winery in October 2013 from White Castle Tours. We worked with Anthony, who was a pleasure to work with and was very professional and organized. We got a great deal on the two buses, and really did a great job. Anthony coordinated with the Mountain Winery as well as our hotels that we picked guests up at to make sure that everything would run smoothly. He even drove the long and windy route beforehand to make sure the buses would be able to do the route. We had the two buses go to two locations and everything was flawless. The drivers were courteous and friendly and everything was on time. One of our guests even left her purse on one of the buses and the driver was kind enough to drive back to the hotel the next morning and drop it off as a courtesy. It was a great experience and I would definitely work with White Castle Tours again. read more

I LOVE working with WhiteCastle. Requesting a quote is really easy through their website, and I always hear back within 24 hours. From there, their staff is excellent to work with, buses are in great condition, and the drivers we have worked with have been truly wonderful. My students particularly loved Charles -- he sang on the way home! read more

The staff is friendly and easy to communicate with, and the drivers are very professional and kind.

Excellent service! Clean! Enjoyed my ride. 100% recommend will be using Whitecastle Tours as my number one transportation method for all charter needs! read more

Whitecatle Tours is great. Their team works professional to guarantee the safety during our trip. They gave us an unforgettable experience riding comfortable and safe bus. We will definitely choose to ride with them again. read more

First time. Comfy, clean, a/c, on-time, nice, safe bus driver Latina. Took us to Red Hawk Casino, Placerville. Lotsa road time 3.5 hrs ea way (cause of 3 pickup sites) but who cares..we weren't driving! read more

We run the gradnite program at Riverbank high and have been using Whitecastle tours for the past 3 years. Anthony is always amazing doing what he can to accomidate us. The bus driver Jorge is also great! I highly recommend this company read more

We chartered these buses for a fifth grade camp trip. Transportation was timely, efficient, and smooth. Loved that each bus had fire extinguishers under the seats and decently sized viewing screens. A good trip! read more

Not a very well organized bus service due to problems in their reservation office. Calling in for a reservation is hit and miss.