I was parked on Geary Street in San Francisco in a metered space about to go into a shop. Their Graton Casino bus pulled up alongside me and opened its lugage compartment into my drivers side mirror, causing enough damage where it needed to be replaced. I thought this would have been a very cut and dry case of their fault. The driver admitted that he hit me, but was trying to convince me that nothing was wrong. I called the given Storer contact immediately and she sounded nice at first, saying they would make it right. Later she hung up on me saying I was trying to extort them. Amazing. Just trying to get my mirror fixed here...Again, both the driver and the company admitted that they hit me. Their insurance company denied covering my mirror. I tried getting in touch with the owner of Storer, but they would never get back in touch with me. Now I have a broken mirror that I have to pay out of pocket since it doesn't make sense to claim on my own insurance and have my rates go up. I would never give any business to a company who doesn't take responsibility for their actions. read more

Just saw the bus on Highway 101 around Santa Rosa at 4:12 pm. As a charter bus, it was in the carpool lane speeding fast for a bus and tailing the car in front so uncomfortably close. Leaving no room for error. Hopefully, the bus was empty with no passengers. read more

I don't know where to begin with my dissatisfaction with Storer. Not only was Storer unprepared for the conditions of our route, but the service was utterly disgraceful. In addition to being unable to get us to our destination, our bus got stuck/bottomed out, and Storer did little to nothing to help us with the situation. We were stranded in the middle of the night in a small parking lot, and Storer was negligent in having us wait in that parking lot, under the rain, in the cold, until they could get another bus to pick us up, which wouldn't be for another 4 hours. In the end, we were helped by kind strangers - Storer did nothing to help relieve the situation. I cannot express how disappointed I am with this service. Not only was Storer unprepared for the conditions, but they did not give us the proper information to make an informed choice about the safety of our trip. I am sincerely disappointed in the measures (or lack thereof) that Storer took to keep us safe during our trip, and I cannot in good faith recommend their service to anyone. If you are looking for a charter or bus service, look elsewhere if you're at all concerned about your group's safety. read more

I'm really not even sure where to begin with how poor my experience was with this company. I honestly don't think I could have found a greater waste of time and money. I think I could have emptied my pockets to a random rancher and have ridden a disabled mule to my destination and have made a better deal than I had made with these irrehensible, inconsiderate, jackasses. First of all, upon the arrival of the bus and having loaded the bus, our driver was nowhere to be found. Apparently he had made headway for a toilet and ended up in a McDonald's to choke down a quick fu**in McChicken. We left close to 20 minutes late, already putting us behind on our trip. Our driver was probably the most incapable roadway mess I have ever seen, you'd think the dude was blind and having aneurysms in the middle of his turns. I wasn't quite sure I was going to make it the entire trip without running up and hurling all over the damn windshield. He got us 5 hours into our damn trip before we were turned away for not having the necessary equipment to continue onto our final destination (in the mountains). Like, I thought my broke ass payed for you to have this equipment but clearly I should hauled a few additional chains on board to assist y'alls unprepared rip-off of ride. While that was not-really-being-taken cared of, all the driver could do was complain and throw his own damn pity party as if my party and I weren't the ones getting our asses dragged all the way up to that damn mountain only to watch SSF wipe their asses with our money. Needless to say we never got to where we were suppose to go. And they kept our money. So I advise anyone reading this to save themselves the trouble and do anything else: rent a minivan, borrow your ex-lovers bike, dog-sled, whatever you can find - because it'll be a heck of a lot better than whatever experience you'll gain out of using his company. read more

date 10/20/2018 storer bus going from oakland 14th and broadway at 6:30pm to graton casino that bus was supposed to leave at 12:00am from graton casino but the bus came almost two hours late at around 2:00am. The same driver named James was the driver and he didn't let my mom get on the bus because he told my mom to carry and bring her walker inside the bus but my mom wanted to put it in the bus trunk because it is too heavy and she has bad knees and he left my mom at the casino. The bus driver came almost two hours late and my mom is almost 60 years old but he still left her there just because she did not do what the driver insisted on. And the driver did not even help her with carrying that walker inside. This storer driver name James is a moron people. I have heard complaints about that driver from three other passengers. This driver should definitely be fired and they should take some action against this moron. Store bus number 61426 date 3/4/2018 storer bus going from oakland 14th and broadway at 6:30pm to graton casino That bus driver(black male, kinda old, always drive the night time bus from oakland to graton) on the bus always play his music loud through the bus speakers and turn about half of passenger reading lights on when it is dark at night when people try to get some rest on the way to casino or coming back from casino. A couple of passengers complained about those issues but the driver just said "do not bother me and do not touch my lights" and he wouldn't listen to what the passangers complain about. I'm providing some proof photos (on the google map thr storer page photos section i posted under david flone and on yelp page storer photos section under dorken donk) and if you want more information or talk to me call me. I even took some video proof. (one of the pictures clearly shows the passenger light pointing directly towards a passenger's face) Those reading lights that the driver insist on leaving on hurt eyes in the dark and the music the driver plays is too loud so please take some action thanks. read more

Storer - the bad driver(black male, kinda old, usually night time) on Oakland to Graton casino at 6:30pm turning on passenger light to passengersface - Buses Near Me - San Francisco, California

OK FIRST OF ALL, I should've known not to grace this bus with my presence when the bus driver immediately tried me. me: *minds own business, loading suitcase into storage driver (in creepy voice): i bet there are bodies in there, huh me: *HAHA yeah. driver: oh, i guessed it. it's always the women EXCUSE ME??? sir, please sit down and do your job. which he then did. but not well. luckily, i knew myself well enough to take nausea medication before boarding. BUT I DID NOT KNOW I WOULD END UP TAKING THREE DOSES OVER THE NEXT MANY HOURS. we embarked on our journey to Tahoe, CA, where a snow storm lay ahead. we knew of these conditions ahead of time, and the bus driver did as well so we assumed we were properly equipped for the snow and ice ahead. WRONG we had to stop to put on chains before continuing to our destination. but we didn't get that far. as we pulled into a parking lot to chain up, we CURBED IT HARD AND GOT STUCK. we were stranded for quite awhile (it was dark and past our estimated time of arrival by this point) with little to no help from Storer. a rescue bus was being sent our way, to arrive in 3-4 additional hours. DID I MENTION IT WAS RAINING? 3-4 HOURS. luckily, our bus was towed out by some good samaritans and we were able to reboard. back on track, right? WRONG. Y'ALL SHOULD BE ABLE TO GUESS BY NOW. as it turns out, four chains were required to pass the chain clearance area. our bus was equipped with two. ??? we were told by our driver that "it was impossible to put on four chains" because the bus had dual wheels. wrong??? so, we headed back. as it turned out, we were one of a fleet of buses headed to the same destination -- but the rest had been cancelled for fear of the dangerous conditions (which we didn't even get to, but -- i'm over it) SO IF Y'ALL KNEW IT WAS TOO DANGEROUS FOR THE OTHER THREE BUSES, WHY'D YOU SEND US??? UNEQUIPPED??? just asking for a friend. houuuuuuuuurrrs later, we arrived back home. like, hours. I wasn't that personally mad at Storer at this point -- stuff happens, you know? i'd rather be safe and refunded than dead! THAT'S WHERE MY FINAL ISSUE IS. AFTER ALL THIS, WE WEREN'T FULLY REFUNDED! STORER, YOU TOOK MY TIME AND RISKED MY SAFETY, SO RUN! ME! MY! COIN!!!!!!!!! thanks much love xoxo DO BETTER read more

I am a certified San Francisco tour guide and I really recommend using Storer San Francisco. Their drivers are professional and their buses are reliable. In San Francisco many professional rely on Storer. read more

My work uses storer for interoffice as well as for Caltrain to office. The buses are always clean and the drivers are always friendly and try their best to get us to our destination in time. This is tough sometimes because of SF traffic so it's well appreciated! read more

I've used Storer before for work transportation from the Bay Area to Sacramento and they've always been on time and easy to coordinate and work with. Because of the great experiences I had with them at work, I decided to use them again on my wedding day transporting my guests from the hotel, to the church, to the reception site, and back. They were again, on time, the bus was clean, and the driver was great and courteous. My guests really appreciated the option to not have to drive to our wedding reception and be fine having a few drinks. Storer was accommodating about making loops between the reception site and hotel at the end of the night for guests who wanted to leave earlier until those who wanted to leave at the very end. They basically said I rented out the shuttle the entire time period and could dictate whatever schedule/route I wanted in that timeframe; the flexibility was really appreciated. This was probably my fault in the planning process, but loops between the hotel to reception site took a bit longer than anticipated so the last trip (which included the wedding party) had to wait for 30 min before the shuttle arrived to take us to the hotel. Overall it was a great service and I would definitely recommend them for transportation when planning events in multiple locations. read more

I am extremely disappointed with the services provided by this "company". On a journey to the mountains of Lake Tahoe, our bus bottomed out pulling into a parking lot to put chains on after around 6 hours of driving. After waiting for about two more hours hours, a nice man came and pulled the bus out with his large truck. We then found out that the bus could not proceed further up the mountain, four snow chains were required and the bus company only sent the bus with two. As a result we had to go back, driving for 3-4 MORE hours. I understand that this unfortunate incident may occur under such difficult weather circumstances, however, the company decided to only refund half of our money after not taking us to the destination. This is absolutely unacceptable. We were not able to get up the mountain through no fault of our own, we had to pay money to sit in a cramped bus for nearly 12 hours only to come back to where we started because storer sf was unprofessional and unprepared. As you can tell that was a less than ideal way to spend our time let alone money. I do not often write yelp reviews, but i felt particularly motivated due to the shadiness of storer sf's business negotiations. If there was an option to give them zero stars, I would without hesitation. I. Am. Livid. read more

We loved working with Storer for the transportation needs of our wedding. I can't recommend their coach buses and shuttle buses enough, they're very clean and comfortable. The drivers were professional, on-time, and friendly. I couldn't have asked for a better experience and would highly recommend their services! read more

Absolutely, positively terrible. Start to finish, a disgustingly inefficient, inattentive, unhelpful company that failed to satisfy the slightest part of my group's needs. Despite severe weather concerns (for which they had already cancelled several other charters), they assured us that they would safely complete our charter. However, road conditions worsened (as was expected), and the driver was entirely unprepared; the company had supplied snow equipment that did not meet state traffic regulations, forcing us to turn off our route to await more gear. In the process, our driver got the bus stuck in the middle of a parking lot entrance. My group waited in various fast food lobbies for over 3 hours, shuffling from one to another in the rain as our bus remained stuck. The company did absolutely nothing to help- no extra bus, no tow truck, not a single hint that they had any kind of urge to help their paying customer. When we finally did get unstuck (thanks to a random stranger with a tow cable), the charter forced us to turn around because they still lacked the necessary gear to comply with state regulations. Not only was this turn-around extremely disappointing for the group, it also cost us thousands of dollars in non-refundable rental fees, in addition to the amount that we paid for the charter itself. We were left rain-soaked and absolutely disappointed, back on our doorstep after 12 hours of useless travel and trials for which Storer San Francisco was entirely responsible. They provided no consolation nor assistance in this terrible experience, and refused to fully refund us our charter fee (despite the fact that we, as a group, did not force the charter to continue in dangerous conditions or in any way contribute to the issues that we experienced). I attempted to contact them via their website, requesting more information and consideration of refunds for our group, and they still have yet to respond (it's been about a month, so if I ever really expected a helpful response from Storer, that hope is gone). From start to finish, the trip and experience was terrible, cost my group significantly, and destroyed my confidence in this company. I'd like to go beyond suggesting that you look elsewhere to fill your bus needs; I suggest you don't even consider Storer as a charter company. Instead, think of them as a horrifyingly inept, useless group intent on preserving their own interests and profits, with no regard for their customers' well-being and satisfaction. I've gone out of my way to tell other groups not to use Storer, and I will continue to do so. Don't use Storer if you value your experience, your wallet, or the basic principles of customer service. Absolutely, positively terrible. read more

I strongly recommend contacting Theresa Waters at Storer San Francisco. She was very professional, extremely helpful, and very flexible. She offered her personal time to help me with the exact bus size that I needed when her company did not have it available. I was very thankful to her and had never experienced a business recommending someone else. Competence and Quality shine with Theresa and Storer San Francisco. read more

We contracted with Storer for wedding shuttle bus service for an out of town wedding. We received excellent customer service from the time of booking through the day of the wedding. Storer's attention to detail was evident from the two brand new buses that arrived to shuttle our guests, to one of the drivers doing a test run of our shuttle route to ensure accurate drop-off times. Bay area traffic is always unpredictable - so we were so happy to have Storer take care of our guests. Excellent company with outstanding customer service and spotless buses! They're the only ones we will use! read more