I've travelled with Flix many times. It's often challenging but this is the end. The bus left from a stop completely different than the one noted on my ticket (there were 2 others waiting as well) and the "customer service" representative was completely unhelpful, refused me a refund and call but stated it was my faults. She also hung up on me before the "review " portion of the call could begin. I cannot ever in good conscience recommend or use this fly-by-night service again. The affordability is not worth the headache and stress. read more

My son missed his bus because they changed the departure time and didn't even let him know! His latest email from them even showed the original departure time so of course that's what he went by. So instead I had to drive him 360 miles roundtrip so that he would not miss his college orientation. read more

I'm not one to put up reviews, especially when they are not so good, but my experience with FlixBus was so distasteful, I had to say something. I booked a round trip with them, and both times, they were late. And though both times they sent messages about the delay, they were deceitful about how long it was going to actually take. Both times, they delayed for over 30 minutes. And ended up getting to my destination over an hour late. We were all waiting under the scorching sun for the bus to appear. Apparently, they have a reputation for always being late. To the point that some passengers come late too, because they know they'd still have to wait for them. If you copy the link in the image I attached, you can see the timeline for both the outbound and return trip, how much delay they caused with zero accountability. I would not recommend them to anyone and it'd be my last time using their service. Thank you. read more

FlixBus - The messages they sent of the bus getting delayed both times that I used the service. - Buses Near Me

Pretty good bus to Los Angeles Easy to find and good for one day trips Newer company Good price and multiple times to travel Enjoyed my day trip read more

2 weeks after booking, changed plans for FLIX bus from Bruges to Amsterdam. was sent a rather useless travel voucher, and no refund. I am disputing the lack of refund through Bank of America credit card fraud. NOT RECOMMENDED ! read more

Arrived on-time. We were at the Oakland West BART station, across the parking lot was the bus stop. Book ahead of time for the best rate- it varies. Nice group of fellow riders, queued up early to go to LA or SLO ( San Luis Obispo) ~$45 one way Oakland to SLo about 4 hours ride. There are several types of buses that come to this area- pay attention & have your ticket information ready. Glad this option is available. read more

FlixBus - Oakland West station for Flix bus, look for the green sign on the sidewalk. Bus Stop to LA and SLO is easy to get to from BART. - Buses Near Me

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Bus broke down 4 hours into my trip from Spokane to Tacoma, WA, on I-90 just west of Snoqualmie summit. After nearly an hour of waiting with limited info from driver, we were told a replacement bus was en route. From Portland, Oregon (2 hours away). Completely unreasonable! No offer to get us OFF this highway as dusk approached, bus turned off, and temps dropping. I made other arrangements home. A great Lyft driver picked me up roadside and brought me to the nearest shopping center where I made arrangements for a family member to pick me up. Yesterday, I requested a refund, as I am sure many others on this FULL bus did. I was shocked that Flixbus refused the refund request, without an apology nor explanation. Not even a partial refund offered. My first- and LAST- Flixbus experience. Nope. Find another way to travel, folks! read more

Communication and professionalism. I'm done with Flixbus. I have been using them for four years for price convenience and even then sometimes it is over priced for the quality of service you receive. I've experienced late buses with no notification in advance of the delay, roaches on the bus, and bus drivers that make frequent stops to smoke a cigarette (I kid you not!). The worst part is that everytime I complain, they give the most non chalant responses as if they don't have to provide good service at all. My final straw was the bus was delayed almost two hours and it wasn't until I contacted them via phone that the bus was running super late that they finally sent an email after reporting the issue that informed us that the entire bus ride was cancelled! It took almost 2 hours to tell us the bus was not coming and even worse, I had to stay at the bus station for seven hours to wait for the bus I was reassigned to. The audacity to leave a full capacity of bus riders to rebook later in the day with no contingency to have another bus and driver available for these circumstances. I hope this company is bought out or completely discontinued because nothing will change until either happens. read more

Terrible. No customer service to guide you when buses are arriving or late. No ability to reach someone to help locate the bus stop.

It needs to give clear and understanding where the bus pick up are located at. It was pretty pointless using my mobile phone gps to navigate the bus stop. read more

Flix bus is always cancelling the rides ! Making you late for your destination! And not telling you about transferring to another bus so you end up somewhere else! read more

Nightmare went to see No Doubt but even though they were awesome as always the venue is a nightmare. First its so far it takes forever to get there noone knows anything you cant get accurate info ever. big attitudes like they discovered cure for cancer. ewww. asked a woman to take photo of me with wizard of oz slippers display outside. she was so rude told me what doesnt need to take photo blah blah if you cant you can atleast not be a jerk unfriendly nasty woman. ewwww. racist for sure. they was awful. when i taking photos of the display witch feet with dorothys shoes she stared like i had a machine gun idiot. they hate cameras and photos stood in front of shoes she is in the photos. I DONT WANT YOUR UGLY MUG IN MY PHOTOS. so gross they charge a fortune treat you like trash. prices are outrageous. no doubt experience was a NIGHTMARE. so packed so crowded you cant see or photograph anything without a monster in the photos. the worst. so unorganzied so awful. also they sound is not great. O2 area, kia forum, hollywood bowl etc. have AMAZING sound. no doubt was great but their acoustics were average nothing great. the guy who stands at door not helpful to find seat they are so lazy cant be bothers, why are you there? what are you hired for to be mean? awful overpriced nightmare. read more

This is the worst customer service number . You will get someone in India, the refuse to give their own names and also don't have managers. The website is not clear about dates and times. And they have no courtesy refunds or Re issues for errors. You also get random smelly people on most rides. This is the worst telephone service that hires Indians for very little money. They don't believe in customer service or give a shit. I've had their own employees hang up over and over again. read more

We were disappointed. We booked from San Jose to San Francisco because the times were good for us and it was direct. The bus was over 30 minutes late though and the driver showed little interest in making any of that time up. The bus wasn't neat or clean. It just wasn't a great experience. The staff at the bus station did say that the San Jose stop was only recently added and the driver wasn't familiar with the route, so maybe it will improve. For now though, I can't recommend it. read more

There bus delayed us over 12 hours and we ended up staying overnight at the LA bus station. Customer service hung up on me twice and would not refund or help in any way! read more

I traveled from LA to SF riding this bus. It was my first time taking a bus to travel in the states and it was kind of surprising that this bus wasn't horrible at all. The driver was kind and the seats are clean and very comfy. I think i was just lucky by seeing others' reviews. But at least for me, the bus was quite reliable and I would love to hop on the bus in the future. But wouldn't risk myself for the travel which Im not familiar with. Cause it obviously seems like there are some buses having horrible conditions even if all of them are under the same company's management, flixbus. read more

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My luggage was worth over $2000 btw and they did not compensate me at all!! A year later and Flixbus did nothing for me. Worst company ever. Never ride with them. Please take a train, another bus company, a plane! read more

FlixBus - Buses Near Me

I don't know how they stay in business. You basically can't buy online with a credit card. Apparently it's a known issue for years with countless people reporting the same problem. My mom was desperate for a bus ticket and if she didn't ask so hard I would have went with another service. read more

If you are poor and on a budget, yes, this is the best way to get around the state, I used to take Megabus down to LA, but this is the low-budget alternative unless you can hitch a ride like before it was illegal. Be aware of the time your bus leaves and where it is leaving from otherwise, you will be left behind, and they DGAFF about your ass. I know that from experience. But it is still ok to go this way. It's better than flying read more

FLIXBUS WILL LEAVE YOU STRANDED! I got on the bus in La Holla CA. The driver said the power steering on the bus was out and we would have to wait for a substitute bus. It would be two hours. We were assured by the driver they would call ahead to inform our connecting bus of a slight delay. This was not done. The substitute bus dropped us off in a bail-bonds parking lot in Downtown Los Angeles 20 minutes after our connecting bus had left. I asked the driver what we were supposed to do and he said "don't ask me, my shift is over!",and then he slammed the bus door shut and drove off. Another flixbus arrived at 11:59. The driver had not been informed of the situation and told us we were on the wrong bus. This new Flixbus driver became belligerent very quickly and started yelling at us. He refused to call his dispatcher to investigate and kept yelling "Not my problem!" So a group of us were stranded in Downtown LA. We walked to Union Station to see what else we could do to get home, and the first bus was at 5:30 AM, about five hours to wait in the Union Station, which was closed so we had to wait outside. At 5:30 the Greyhound bus arrived and I went home. Travel time from San Diego to SF, a little over 24 hours. I went through customer service and asked for a refund and they sent me the following: "Delays are often caused by events we cannot control, such as traffic jams, road works or weather conditions or mechanical problem. We give priority to the safety of the passenger. There is a break down of the bus so the connecting trip is affected. However, the replacement bus arrived and the passenger were able to reach the final destination. We regret that refund is not possible in this case since there is no bus cancellation and the trip is completed." BOTTOM LINE: FLIXBUS WILL TAKE YOUR MONEY AND LEAVE YOU ON THE ROADSIDE read more

Greyhound and Megabus will die soon. Flixbus is the new way to travel cheap. Because the buses are new, have great speed wifi, restrooms nice overhead storage (same as in airplanes), LED lights inside the ceiling, wooden floor instead of dirty carpet, nice clean seats and most importantly great service and friendly driver's. I can't praise the service and the driver enough. Unlike Megabus where they tell and you and clearly hate their job Flixbus driver are dressed nicely and usually give you a welcome speech. With all that being mentioned and the bus realistically goes as cheap as $4.99 why would you ever go with another bus company ever again? read more

FlixBus - Buses Near Me

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On 10/16/22 I was waiting in Dallas for a return bus trip to Houston. The bus was supposed to leave Dallas at 5:55pm. At 6:10 pm we were alerted that our bus trip was to be canceled. The only thing that FlixBus did after stranding me on a Sunday night in Dallas, was to refund my ticket. Nothing else. Nothing above and beyond to try to retain a customer.... just, "here's your $25... have a fun night in Dallas". Their terms and conditions state that if I had taken another bus route or train that they could have refunded the difference, but what other bus route or train is available late on a Sunday night. (Here's a clue... NONE). So after a $202 Uber ride back to Houston... FlixBus let me know that they don't want any of my future business, by doing absolutely nothing for me. Oh, and there was never a reason provided as to why the original bus trip was canceled 15 minutes after it was supposed to depart. Your guess is as good as mine. So if you are trying to save money by going with a cut-rate service like FlixBus... do so at your own risk. I could have taken Greyhound for about $25 more... but instead, it cost me $200 to get home that night. read more

Greyhoun/Flixbus left me and my 85 year old Father Stranded at the bus Station twice. Once in Oakland and then again in Marshall Texas. They offered NO HELP (no voucher, next bus, cancellation, reimbursement...not even an apolog)...instead they lied and said "the bus came" when NO BUS EVER DID. WE WERE THERE FROM 11am-11PM, bus was supposed to be there at 6:40pm... I have proof (complaint emailed, agent via "agent chat" saying the bus was delayed, not cancelled"...but they insist "it was on time, came and left and we were not there". Wow! The Audacity! read more

I have been taking Flixbus for around 3 years. It's often had challenges but in perspective, they were minor. What happened today was on a different scale though. I was traveling from LA to Vegas. The bus had a burst tyre when we were crossing the Mojave desert and it took two hours to replace it. I don't understand why the bus did not have a spare tyre on board. The driver proceeded to take us to Vegas even though in his own words "he was exhausted" (after being in the 111F heat for two hours). He was fainting and his eyes were closing and the bus was swaying. He put us in a VERY dangerous position. What he should have done was stop for a rest and call for a substitute. When the passengers finally forced him to pull over and stop and called the police (in the middle of the desert in 114F heat!), Flixbus did not send a new driver. We were once again stuck in the desert for 2 hours. We had to take our lives into our own hands by allowing our driver to continue. The company put 40 people at serious risk of injury. I will never travel with them again. read more

Horribly inflexible company. I bought a ticket and changed my mind a few minutes later. Tried cancelling but instead of a refund got a voucher that expires in 1 year. Now, not only am I out the cancellation charge, but I have a $100 voucher that will never get used. Stay faaaar away from this trash company. read more

Horrible option if you use a wheelchair. They guaranteed us that they would be able to accommodate us numerous times in the weeks before our trip before our departure. They assured us that they reached out to the driver. When we were ready to depart, the bus driver had no idea that a wheelchair would be on the bus. It was not in her manifest whatsoever and she did not bother ensuring that the bus could accommodate a wheelchair before leaving the yard. We therefore had to wait 6.5 hours for the next bus, causing us to arrive at our destination late. Our scheduled trip home was canceled on our end for no reason even though Greyhound let us that the but was still scheduled. Looks like you all gave our reservation away. We were ensured that we could take an earlier bus but that bus was not a wheelchair accessiblebus. We were told that we would need to wait seven hours for the next bus. We were told that the company would not reimburse an Uber even though I needed to get home by nightfall. It seems you all are out or touch with what accesdibility is and how to ensure you clientele that you know what you can ensure accessibility before promising. This experience was incredibly disappointing and I will not be a returning customer. We had to pay for an Uber out of pocket due to the lack of accessibility on your buses. read more

Late every time. We paid extra for reserved seats but those seats never seem to be available. Request your money back or don't bother. Outlets also didn't work on our recent trip. It's one of those, you get what you pay for situations Good side-bus was clean read more

DO NOT USE FLIXBUS. I purchased a ticket from San Jose to San Francisco with a 6:20pm departure time. I arrived at the bus stop at 6:00pm. Well ahead of the recommended 15 minute early arrival. At 6:40pm, still no bus. I chatted online with a Flixbus agent who told me that the bus left my stop 30 minutes early. What the hell is that lol? Shouldn't you adhere to your scheduled times if you have confirmed passengers? DO NOT USE read more

I wish I had 4 hands so I can give flixbus 4 thumbs DOWN. Mind you this review is specifically for my ride on 11/29 at 11pm: this bus never arrived. Me and several other riders waited until 1:30am for a notification from flixbus and all they could tell us is that they can't get in contact with the driver. They would've been better off telling us the ride was cancelled but they strung us along with a txt message stating a driver is on the way. They couldn't even get us accomodated with a room and all other modes of public transportation were out of service after midnight. We pay for a service and expect that service to be delivered but apparently they're not consistent. For today I purchased the 5:10am bus from Sac to SF and the bus never came! When you call they string you along for hours on end and say "we apologize but there's not much we can do." If you're using flixbus by means to get to work and get home I hope and pray that you have a second option to get home or to stay in the city because it feels like you're going to be SOL on more than several occasions. If you're taking this POS bus from SF to Sac, good luck on actually it arriving. read more

FlixBus - Their GPS locator never works. Why even have it? Complete utter BS and waste of a feature. - Buses Near Me

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We booked a trip from Los Angeles to San Francisco for the weekend, lugging our bags to the designated pick-up address located on our tickets. We waited for 30 minutes, only to see the small bus icon via the tracker app drive by us completely. Flixbus says we were in the wrong spot. There is no signage indicating a stop on any surrounding streets, and we were at the exact address located on the invoice. No refund. No voucher. How does a bus service operate without clear, designated stops? I never write reviews; and wouldn't have, but they refused to rebook me on the next bus. Now I'm in a rental car. read more

BEAWARE: they don't stop at the designated stop. The bus driver stopped no where near the designated bus stop and left 10 people today. 10:55 pm bus on 30 May 2019. Someone saw a bus stop on the other far end which had no logo and it is a no stopping area as well. So the driver did a traffic violation and also left more than half of the people. Clearly saw there were people at the stop which is in instructions and didn't bother. Then the customer service people don't have any phone connection with the bus driver and cannot contact them. They will tell you to fill a form and you may or may not get any refunds. They are really really bad. They will leave you stranded and no idea if they will even refund. read more

FlixBus - Bus driver left us all even though we were at the Flix bus stop. Bus driver didn't even stop at the designated stop. - Buses Near Me

I've used Flix Bus many times now. Nov 2021 - W. Oakland to Sacramento ( 4:35pm to 6:25pm) It wasn't a Flix branded bus but it was clean and had a super nice interior. Bus left on time and arrived at my destination 20 minutes early! Seating: was told by a passenger that there was no assigned seating. Wifi: did not check Jan 2022 - W. Oakland to Santa Barbara Station (9:35 am to 4:35 pm) This bus had a Flix logo. The interior was not as updated as the first one but it was clean. The bus arrived a couple of minutes early. It waited at all its stops and followed the itinerary. We got breaks while we waited for departure time in SLO and Santa Maria. I believe we arrived a few minutes early. Seating: People seemed to sit wherever but the driver did mention our seat numbers as we boarded WiFi: the wifi was okay but if you want to watch a movie you're limited to the selection that is on their website. Outlets: there are outlets in between the seats. Bathroom: I didn't use their bathroom but I heard a comment that there was no soap. Space: there is space put a backpack under your seat and there are overhead compartments. Jan 2022 SB to W. Oakland 2pm to 8:55pm I had the same driver from the day before. The bus was clean. We arrived approximately an hour early! We had the same break at Santa Maria but the other stops were quicker and announced the last calls to get off. Feb 2022 Sacramento to W. Oakland (1:30 to 3:25pm) This bus did not have the Flix logo. The bus took off 15 minutes late and the interior of this bus was a bit dirty and smelled like smoke. There was dirt on some parts of the floor and there were leftover bottles/cans. I did not check for Wi-Fi or bathroom. However, we got to my stop right on time. Feb 2022 Berkeley to Midtown Sac 8:30 - 10:15 pm This bus did not have the Flix logo. The bus was 4 mins late and was packed. I'm not sure where the previous stop was but there were not many open seats nor assigned seating. The interior was clean and updated. There was no Wi-Fi and I did not get a chance to see if there was a bathroom. We arrived at the my stop (final stop) at 10:40pm but that was not due to the bus driver since there was unusually heavy traffic. I was skeptical of using Flix Bus because of all the negative reviews but so far I've only had positive experiences. I would say to make sure you arrive on time because the bus will not wait. Before my first trip I was worried about making it to the bus on time because I couldn't be there 15 minutes early (their recommendation) but I contacted their customer service and they told me that the bus cannot leave until it's scheduled departure time. I'm not entirely sure but I think the bus does leave certain stops early if all of the passengers on the drivers list are accounted for. Overall I would recommend Flixbus despite my one experience on a dirty bus. The price is cheap and has always gotten me from point A to point B. read more

FlixBus - I forgot to take a screenshot of their response but they said the bus cannot leave until its scheduled departure. - Buses Near Me

My Flixbus trip was cancelled from Ithaca on October 25,2023. I did not receive any notification. I waited in the bus stop for an hour and chatted with the customer service at 8:45 am. The agent said the only option is to take the 7:15 pm bus which has a significant wait time in New York at 1:30am, I was told that I will be reimbursed for the hotel cost. Upon taking the trip back the next day, I contacted Flixbus to reimburse me the $91.38. They are asking me for my bank details. They do not want to send me a check or give me a refund to my credit card. I asked them the original amount I paid which is $77.97 less than the $80 they want to send me the bank transfer Because of the bus cancellation, I missed a day of work, had to walk for 6 hrs in Ithaca before I can checkin to the hotel, pay for hotel, dinner and lunch. I am only asking Flixbus to return money to my credit card which is the original form of payment to them and they are refusing to do so. They are also refusing to issue a check. Please help resolve this matter. They can either give me $77.97 to my credit card or $80 check sent to my address. read more

I wish I could leave zero stars. This company has terrible customer service. Their buses leave ahead of their departure time so if you're not there we'll in advance you'll miss it and not be able to get a refund. Take the cal train over this! Cal Train leaves when they say they're gonna leave, not 10 minutes earlier. read more

Buyer Beware, I was in Spain and had purchased tickets for a bus ride for my wife and son that cost 63 dollars. My son got sick so I had to go back to the USA. When I went to get a refund they offered a voucher which of course I could not use because I had to leave the country. I went to the website and spoke to an agent and he told me that I could get a refund but they needed to charge me a $51.00 fee. So I only got 12 dollars back. I also had to cancell my train rides but they only charged my a small fee. I did not have to pay 80% of the ticket price. Also I did not do this last minute. I had 17 days on before the bus trip. I recommend that you check with other bus companies before you purchase or take the train. read more

HORRIBLE. The Flixbus never even showed up, leaving me and my friend stranded. We paid for a ticket, showed up on time (even though it said delayed), and it never arrived. We even called to complain to which they said they wouldn't refund our accounts and there was nothing they could do. Absolutely ridiculous. Will never use or recommend to anyone. read more

I have use Flixbus several times but back on March 3, 2023 I waited for the bus and it never came. I tried calling but couldn't get through. I was visiting my girlfriend and luckily she was able to get through and I was able to catch the next bus four hours later. After this experience, I thought I had better call and reconfirm my trip back. It was a good thing I did since there was no record of me even though I paid for it. You can't depend on this company. It's a good thing I didn't have a plane to catch! I have found that when you use a cut rate company, you get what you pay for. read more

Terrible, you should only use it as a last resort. I bought a ticket SF to LA but changed my mind right after that. Asked to cancel it and I couldn't get my money refunded. I just got a voucher for booking another trip eventually. That's very useless and bad customer service. You should be able to get a refund, at least for a short period of time. I literally canceled my booking 5 to 10 minutes after I bough it since something came up and I wasn't able to make anymore. read more

Does not care about customers I missed my bus with my son and can't even get my money back when I tried to contact customer service they ignored me for two weeks untill I asked my bank to refund it but the flix company some how reversed this transaction I don't understand how they could do that hope this company fails it is worthless read more

Driver made multiple wrong turns and we arrived to our destination 1.5 hours late. He also didn't know how to use the handicapped door so it took almost 30 minutes to get a wheelchair bound passenger in and out of the bus. Will not be using again. read more