My bus was canceled this morning last minute after I waited at the stop for two hours. All of the rebookings were very inconvenient as it required me to drive to a stop (I am a college student without a car who originally booked a ride from UC Berkeley campus to UCLA campus). I tried calling customer service about rebooking for another ride that was more preferable, and they hung up on me. Also, I tried "chatting with an expert" on their website and I was ghosted entirely. Very poor customer service, only good when you get fortunate. read more

Horrific! I reserved a seat on Flix (Greyhound/Flix) to travel from San Jose to Sacramento. I opted for the early morning trip so that I could take care of my business early and return to my destination. I arrived at the bus station at 5:15 in the morning for my 5:35 AM departure. There were no signs, indicating the pick up location. I had to trust in the kindness of strangers to identify the pick up location. The pick up location was unsafe, in the darkness of the early morning. A phone call to Greyhound indicated that the bus would be over 45 minutes late at the pick up location. The driver and helper were less than communicative upon arrival in San Jose, then in Oakland, there was no communication as to where the next bus stop was located. The driver was hurried and dismissive. Due to the late arrival at that location I was informed by the driver that the next bus to my ultimate destination would be in nine hours. The nonchalant, callous way that this information was expressed indicates that this is common practice for this inept company. Greyhound and Fixt are the last options for travel in my future. even Spirit Airlines is 100 times better than these companies. I advise anyone and everyone to find an alternate means of transportation. This company will have you left out in the cold, literally. MDB read more

this busses are unreliable, and honestly not very hygienic. SOME bus drivers are not safe and have hit curbs multiple times. Although the price is cheap, there is definitely a trade off. read more

The worst service ever. My 75 years old parents were traveling today 02/01/2024 from San Jose, CA to LA ,trip start time 12:20pm , bus number 279 license plate Z075314, female driver who refused to give her name, stopped for refill on the half way in Avenal, told the passengers to have 30min restroom break but left in 18min and left my old parents in the gas station. I met the bus in LA , the passengers said, that the driver left them their on purpose cause she was behind the schedule. I tried to pick up my parents' luggages at Hollywood stop, tried to find their backpack inside the bus this driver was sarcastic and rude , told me to take the luggages and get the .... out of the bus. But not even waited for me to pick up the luggages , closed the doors and drove to downtown Union station keeping me in the bus. I took a video where the passengers  witnessed all this. I am not going to stop until she gets what she deserves. I talked to my attorney already... read more

Pros- It was nice to have another choice on how to get to San Francisco from Sacramento without having to drive myself. Also nice that they run multiple buses during the day and it is generally a quick trip if traffic does not back up. Bus was not too crowded on a weekday at a great price. Good AC. Cons -The bus driver did not help with loading luggage. However other passengers helped ( I was traveling with a walker due to recent surgery) and the driver did help unload my items. Cons - seats were very hard but tolerable for a 2 to 3 Hour trip. Plus, do not bother picking a seat when you buy your ticket. There are no seat numbers and everyone sits where they want. Overall a much cheaper option then taking the train but the train is a much more comfortable and scenic option. read more

NEVER use this service! Stick with Megabus. I just had the absolute WORST experience of my life with them. I had a feeling when I first got on this was a mistake. The woman who took our tickets was extremely rude and just snapping at everyone for no reason. This was an overnight bus that was supposed to take me from SF to OC from 10pm-6am. Well 16 hours later, I am not at my destination. The driver literally just ABANDONED over 50 of us in a random parking lot with ZERO warning in the POURING RAIN and drove off!!! And this is THANKSGIVING DAY!! Who leaves people stranded on thanksgiving day still hours away from their destination?! I am fuming as I write this because this is the most unprofessional service I've ever received I can't believe it actually happened. I had to call the company who said they're "sorry" and I can apply for a refund on the site. Wow I'm in an $80 uber now trying to get to my family thanks for your help. read more

Theus company is a scam. During the pandemic they shut down service and stole patrons money, refusing refunds. Never use this service. read more

FlixBus - Incredibly bad flixbus adding to their criminally horrendous service. Thank goodness for Greyhound. - Buses Near Me

bravo! you can leave y​our car at home~ arrive exactly on time​..!!!. ​i​f​ ​you expect some flexibility, you'll find none. this travel service has a no refund, or o​ption to use your paid ticket for any other fixbus's, scheduled, future itinerary; a courtesy extended t​o​ paid customers. read more

Absolutely unacceptable behavior from this company. I had a bus booked from West Oakland to Sacramento at 6:05. This bus not only didn't arrive, but there was no warning or explanation from FlixBus' end. This led to about 20 people (some of them parents whose children were waiting for them) being stranded 80 miles from home with no answer or help. On top of it all, the 6:45 bus going the exact direction completely ignored any of our inquires about paying to take us, despite very clearly having about 10-15 empty seats on the bus. On top of it all, I submitted a request (both via phone and via their online customer support) for a refund and compensation and they STILL haven't even addressed it a week later. If this company isn't going to provide basic services in which customers have PAID for, don't offer them in the first place. Also, FlixBus, I want compensation for the time I had to spend rearranging this entire mess, my BART fare for navigating back home, gas for my wife who had to drive 150 miles round trip to get me, and my ticket refunded plus a discount. read more

Disorganized!!! Went to the stop 30 minutes earlier it was 50 degrees, the bus was 40 minutes late! When it arrived, instead of pulling over in front of the line, the brilliant driver decides to pull over at the back. So those who came in early were the last to board! UPDATE (02/21/2020): Strike 2 Flixbus! You cancelled my trip and you didn't update the ticket on the app. What kind of a shitty company makes changes to a passenger's trip and won't update the info??? I wasted my time waiting on the stop I had to take time off work to get to an appointment which I will miss. I have tried calling your useless help line no one's answering!!! I am just beyond pissed right now I WILL NEVER BOOK A TRIP WITH THIS COMPANY AGAIN. And to anyone reading this, do yourself a favor and steer clear of Flixbus. Try Megabus instead, they're always on time!!! read more

Flixbus is super cheap. The service fees are low and if you book early out enough, you can find some great $4.99 fares. The rides themselves, when adhering to schedule, are pretty pleasant and quick. I've only taken the Sacramento to SF round-trip connection as it makes a stop in Oakland, so my review is reflective of this experience only. In my experience the buses have been cleaner and felt newer than other private transit I've utilized before. I have taken maybe 50 trips over Flixbux over the past year. I would do the Sac-Oak connection pretty much every weekend. Initially, it was great. Oakland is exactly where I need to be. It's much cheaper than Amtrak, less sketchy than Greyhound, and saves me a BART/Uber to/from the City as I would have to with Megabus. Seemed like an all-around great deal. And for the first 9 months or so, the service was great. Yes, there would be delays here and there, but typically no more than 30 minutes. (For reference, Megabus which seems most similar in service and price to Flixbus, is almost never delayed. I've taken Megabus about 30 times and only had trips that were delayed a handful of times). A few months ago, I noticed the delays were becoming longer and longer. The longest I'd stuck it out was 1.5 hours. Unfortunately, Flixbus's customer service phone number is pretty much nonexistent. They keep you on hold forever, or tell you there are no agents available to help. So if your bus doesn't show up and you want to know where it is, you're out of luck. They do have a bus tracker which in theory is a fantastic idea in terms of figuring out where your bus is geographically at a certain point in time, but it almost never works. I think I've only seen it work for maybe 5 out of the ~50 trips I've taken. And I even have the app. This to me, is the biggest downside to Flixbus's service: the uncertainty. The feeling of standing alone with your luggage on a random sidewalk (not even a proper station with employees you can direct questions to), and wondering "Will my bus be here in 3 minutes or 3 hours?). If they could just be transparent about delays, I could occupy my time with something else. I could go grab a meal or go back home briefly so I don't have to wait in the cold (or worse, the 110° Sacramento summers). But they aren't. Often, you won't get a text or email about delays. You have to go on the app or mobile site yourself and check, and often it's only updated AFTER the scheduled departure time. So what's the point? This is problematic for multiple reasons. You aren't just wasting your money on your fare. You're spending additional money to get to your destination another way (for me, it's usually Amtrak which is the most expensive option because I can't just NOT get home for the night). You're wasting your time waiting at a bus stop for a bus that may never come. They do technically have a refund policy that you can contact via email form on their website, but only for delays over 120 minutes. If you're waiting for an hour and a half, you're outta luck. I've submitted about 10 claims at this point, but only have ever gotten ONE successful refund, ever. And it took about 30 business days to get that response--that's not a typo. 30 BUSINESS DAYS. For these reasons, I cannot in good conscience recommend Flixbus as a company. If you are broke and this is the only method of transportation you can afford for longer distances, then okay, maybe you can risk the delays. If your money is more valuable than your time--sure, give them a shot. But if you require reliability in a transportation service, or don't want to waste your time, or would prefer not to wait in the dark streets of West Oakland for 2 hours with no updates from the app and no way to contact customer service, then absolutely, 100% stay away from Flixbus. You have other options that do have their own advantages and disadvantages (my preference is Megabus, Amtrak, and Greyhound in that order) but at least one thing they all have in common is that their vehicles show up and get you to your destination relatively on time. And at least if Amtrak or Greyhound are delayed, you have a station with food, bathrooms, and employees around to service you, rather than being stranded in alone in a dark street with no notification or direction. EDIT: in response to Daniel's suggestion in his Yelp comment that I contact Flixbus via Facebook or Twitter, here are the standard responses, verbatim, I've received from both platforms: "please fill out this form and reply to any email you receive so your case will be handled by the relevant department" "The form is the only way to contact the refund department." - radio silence - I last contacted them 10/28/2019 and still haven't heard back lol So, not only is Daniel's solution fake helpful, but it actually wastes more of your time. Never encountered such a negligent customer care team before. read more

I'm currently (Nov. 16, 9:26am) on the bus from SF to LA and the bus driver is out of his mind. He has been yelling at passengers who have done nothing to provoke such a reaction. During a brief stop at Stonestown to pick up more passengers he comes over to me and barks at me to keep quiet because he could hear "it" from his seat (I am in the 8th row). The "it" he hears is someone else speaking discreetly on the phone but he approaches me because I have earbuds on with nothing playing. He then threatens me and says he doesn't want to have to come back. And I thought I would avoid abuse & unpleasantness by not flying. I think Flixbus should vet the mental health of its drivers because obviously no one wants to be traveling with someone who is unwell. The sounds he hears are clearly in his head. read more

Worse Bus Service Ever. Hitchhiking would have been easier and less stressful. Company continually changes departure times at last minute (15 minutes before via email). Customer Service call center support was unhelpful on so many issues that arose from booking to delays. Hopefully Dept. Of Transportation will investigate the multitude of complaints against this app provider! read more

On the bus ride home from las vegas NV, the bus was dirty and i even saw some roaches on the bus 10/10 DO NOT recommend!

Use with care... waited over an hour and no bus came! Misleading updates...you don't get what little u pay for..Line 2064 never showed!! Very unprofessional.. i understand the covid times but to just not show? Unacceptable... Never using again. read more

FlixBus - Ticket - Buses Near Me

I used FlixBus for the first time in March of 2019. I traveled from Las Vegas to Anaheim for a Disneyland Trip. My first experience was practically perfect. I even made a vlog about it which was meant for my friends to see, but it gained 3k in views and became my most active posted video: https://youtu.be/tq8IxRxy2cI So I've attempted twice more to use FlixBus and BOTH TIMES they've changed the booking on me. The timing hasn't been the issue with the change, as it's been within a ten minute window (for example, a 7:15pm pickup was changed to 7:05pm on the same day.) But the part that pisses me off is that I had paid extra to reserve a seat in the FRONT of the bus (larger seats, more leg room and quieter in the front). I was unable to then reserve the same front seats after the reservation had been changed. So I PAID for the better seating, but when FlixBus changed the booking, I was bumped down to general seating with no way to reserve the upgraded seats. LAME. They don't offer refunds: they instead give you a voucher (worth less than you originally paid) to use on a future trip. You can only use one voucher per booking (I currently have several) AND if you upgrade your seating, you have to PAY MORE AGAIN. What good will vouchers do me if I never want to use FlixBus again? They're making money off of THEIR MISTAKES. REALLY frustrating and I will not be using them again. Ever. read more

I was told to be there 15 mins early, so I waited on the stop for about 40 mins and the bus never showed up. I called the customer service and the guy said bus was cancelled, u should look for an alternate transportation and in got #mad so I said r u f ing kidding me and he hung on me. I called again this girl picks up, takes for ever to find out whats going on than, after taking her precious time, she says the bus already left and u missed it, matter of fact bunch of people got on that bus from that stop. I consider myself an ashole for trying to save a few bucks and not taking the dam grayhound. This was my first and last experience with flixbus, if wanna enjoy their "Go f*** urself" policy be my guest but remember you were warned.#fixbus read more

Flixbus canceled a leg of a trip from Portland to Bend and they refused to refund my ticket for that leg of the trip. They said that I had to contact Greyhound because that's where I made the reservation. Greyhound refused to give me a refund, offering only a 66 percent voucher instead. I don't think I should be satisfied with a 66% voucher. Especially since they canceled the trip, not I. Very poor policy on both Greyhound and Flixbus. I rode a Pacific Crest Bus, a Flixbus line. No help from them either (although the ride back to Portland was nice because of the driver). So I was dealing with three companies in this morass, to no satisfaction. Give you a bit of advise: Do a one-way car rental instead. It's a bit more expensive but it'll save you a lot of headaches. I had to do that and enjoyed the trip. Stopped whenever I wanted to view the scenery and take pics. No more bus rides for this dude. Edit: Some days later I received a call from Pacific Crest saying they would give me a free trip from Portland to Bend if taken within one year. Currently, I am not planning a Portland to Bend trip. I also put in a claim to my credit card for a refund of one half the fare. So far I think it has not been contested from Greyhound. Fingers crossed. read more

The ride was CANCELLED LESS THAN 48 HOURS before scheduled time. It's a joke company.

Worst experience ever! I booked a trip San Francisco to Reno for a Saturday 9:30am. I also paid extra for a seat in front of the bus A few days before I received an email notifying that my trip was rescheduled to 5:40am. I accepted but still terrible having to wake up so early in the morning. On the day of trip, there's a message saying that the bus would be late for 30-40minutes. A lot of people waiting at the curb side in a cold morning. The bus arrives, but literally 1 hour late!!!Driver was very rude and didn't provide any explanation. The bus is almost full. I paid extra for the front seat and I had to seat in the back by the bathroom. Absolutely DO NOT waste your time and money with this terrible service. Never again. read more

Bus came and left 10 minutes earlier than scheduled time. My teen and friend were left in SLO to SF . Good customer service person but took forever to get a hold of someone. We'll see if they answer tomorrow read more

Terrible flixbus should have nothing to do with Greyhound you are dropped off at random cities where you've never been before and have to wait on the sidewalk for your transfer bus in the heat read more

Omg!!! Spotless buses, solid WiFi, WORKING outlets, polite driver (Stephon, you rock), fast fast fast route, comfy seats, at 1/3 the price of Greyhound. Only downside was folks taking off their shoes and having smelly feet...mebbe add in an announcement about keeping your shoes on 10/10 will ride again read more

I wanted to share my experience with Flixbus. I took it this past weekend from West Oakland to Sacramento and had a solid 5-star experience. I recently learned of Flixbus, specifically their route from Oak to Sac and am happy to see it around. The pricing is super cheap, it was only $12 total round trip. I slept the entire ride in both directions. I chatted with the drivers briefly when loading the bus and they were both super nice. 1 star for each the following: - Super Cheap price - Clean buses - On-time (we arrived 15mins early in each direction) - Pleasant drivers - Ample storage (overhead bins, under seat, and under the bus for larger items) I mentioned this on my Megabus review and I'll say it again (in the most non-judgmental way). Flixbus is different from Grayhound in the sense that customers need both a credit card and internet to purchase a ticket, since tickets cant be purchased in cash it weeds out a lot of the typical crazies you see on Grayhound. Overall it's a solid 5 star review. read more

They charge for reserve seating but there is never any reserve seating on the bus! They were over 20 min late and the bus driver listened to very loud talk radio in Russian all the way to Sacramento! The seating is cramped. I will take the train next time! read more

I really wish I were raving about Flixbus in this review. I was looking into Flixbus vs. Greyhound and decided to give Flix a try because it's newer and has useful amenities like wifi on the bus. I made my selection and paid on Flix's website via Paypal. I immediately received an email receipt from Paypal on my payment to FlixMobility GmbH. I returned to the Flix website and noticed that I didn't get any indication that my order is confirmed because the site through an "Unknown Error". I waited ~10 minutes to see if an email would come through about the order but still, nothing came in my email. I decided to write to the Customer Support about my booking at this point because I was going to rebook if for some reason the order wasn't placed. I get an email that I have a refund from Paypal 7 minutes after the time I submitted my question to Flix's customer support. Please fix this as I was really excited about giving you a try! read more

The bus itself is quite clean and has all the amenities you need. HOWEVER, customer service is terrible. I can't stress how much I tried to get my point across to customer service via phone and email only to receive an unapologetic and lack of empathy response. Although Flixbus is a more affordable alternative to travel, I would not recommend them because they lack basic customer service skills and you probably won't hear back until weeks later. AVOID! read more

If I could rate this a zero star I would. I had a trip booked from SF to LA getting off at the Hollywood/Highland stop in 6 hours and 55 minutes. Not only did we get there in 10 hours, my bus driver completely missed mine and other passenger's stop and simply said, "I forgot." We were dropped off in downtown LA (thankfully I knew where I was since I was raised around there) and people were freaking out. The drop-off location was also not safe at all. My cousin had to sit in more traffic to come get me. The refund process has been a nightmare in itself. Customer support took about a week to respond that "according to their GPS, I arrived at my stop," which is completely untrue. I have been in a back and forth now and they still won't understand my situation. DO NOT TAKE THIS SERVICE. PAY A LITTLE EXTRA TO FLY. read more

Just did a round trip from San Francisco to Anaheim this past weekend. Left on Thursday night and got back on Monday morning. I originally wanted to book a ride with another bus company but they are closed right now to update their "bump-canceling technology. But I did my research and Flixbus looked promising. I was willing to give it a try. Pros: Downloaded the app and booked my rides. I got a 25% off voucher. The entire trip cost around $40. I thought the price was too good to be true but I was happy with the deal. I checked in with a barcode on my phone. There were a few that printed out their boarding pass. My ID was checked on the way to Anaheim but not on the ride back to the Bay Area. The buses were punctual picking me up both ways. I advise being ready to board between 15-20 minutes prior to departure time. The drivers were safe drivers. The bus seemed to be new. There was no funny smell, the seats and floor were not worn, the lights and signage inside appears to be working well. Bathrooms in both buses were clean. I didn't have any luggage so I didn't store anything under the bus. From what it appeared, space was not an issue. The bus to Anaheim arrived on time believe it or not! Cons: Flixbus advertises wi-fi and I could connect to it, but it wasn't working. Worthless. Flixbus advertises outlets so you can plug in your phone or other electronics. But it is not every seat. It is not every other seat either. If this is something you want to use, make sure you check your seat row before sitting down. I couldn't find the outlet but went back to the webpage and found out that the outlet is in between the seats in front of you by the feet. I used the outlet to charge my phone on the way to Anaheim and that was nice. Flixbus signage to let you know where to board the bus is not evident in San Francisco. The bus that I took picked us up just North of 5th and Townsend. Good thing the bus is green and has a big Flixbus logo. I noticed that this Yelp account for Flixbus says that the pick up point is in Potrero Hill. Mine wasn't. I took Caltrain to 3rd & King and walked about 7 minutes and I was at the boarding point. Flixbus bus stop in Downtown LA is marked on the ground. Flixbus bus stop in Anaheim was at the very nice Anaheim Regional Transportation Intermodal Center (ARTIC). However, the bus stops in the back were not marked for Flixbus. The Flixbus area in Millbrae is in the parking lot by the parking structure for BART. It is not marked as well. Just look for the bus. The ride to Anaheim was only 1/4 full. I was sitting next to someone but when we found out that no more passengers were joining us, we all spread out. That was nice because I needed some breathing room. There were a few snorers on the bus and we all moved away from them. The ride back to the Bay Area had a transfer in Downtown LA. The 50 minute ride from Anaheim to Downtown LA was packed like sardines. I was very uncomfortable. It was a full bus. The ride from Downtown LA to the Bay Area was much better. We had double decker bus for this trip and most people who were single travelers had their own row. On my way to Anaheim, I stored my backpack above where I sat. There was enough room to store it there. The double decker bus has room above you to store stuff but it has to be like a small briefcase. My backpack didn't fit. Luckily I was able to put it in the seat next to me. It was tough to get comfy in the seats. I couldn't fall asleep for very long. The bus was late coming back to the Bay Area. There was some Monday morning traffic that slowed us down. There was a small incident at the Downtown LA transfer point that also slowed us down (a lady and her dog wanted to get on the bus but her phone died and couldn't get a boarding pass.) The bus driver was really curt everyone. He told us to have our app ready to board and scolded pretty much everyone who didn't have it ready. He also was unprofessional with the lady who wanted to board without a boarding pass. There were about 5 stops between SF to Anaheim and the same on the way back. I was aware of that but that doesn't help with trying to sleep. My conclusion: If you are a light sleeper, don't expect to be rested if you do an overnight trip. If you are not a traveler that can be flexible and be adventurous, this bus is not for you either. If you think you are going to travel in a sophisticated bus with great accommodations, consider my experience and make your choice. For me, I am glad I was a guinea pig for Flixbus. I know that this trip is not for me. I would rather pay money to fly than deal with this. However, I am still looking to try another bus company with services that are much better but with a higher cost. Perhaps that might be a better service once it goes through its update. However, if you are on a tight budget and can deal with my cons, go for it! read more

Another you get what you pay for thing.. just pay the extra few dollars elsewhere that's more reliable because in the end, you might end up paying more anyways.. I've only used FlixBus twice . The first time, Sacramento to San Francisco, was great. Super affordable, the bus wasn't too late, the bus was nice and clean, and the driver was friendly. The second time, San Francisco to Sacramento, wasn't so great. I had missed the bus (as well as a few others for the same exact bus).. There was a previous bus that was labeled Sacramento for the earlier route. We double checked that it wasn't our bus with the driver who was rude, impolite and not very helpful, he just says, "You have 30 seconds to figure it out.." After that experience, we felt uncomfortable to ask the driver anymore questions... The bus we had missed said "Los Angeles".. Los Angeles is in the complete opposite direction of Sacramento. I check the app, it says the bus should be "On Time." I tried to track the bus but it said the bus is offline. (I don't know if this happens a lot but the three times I've used the FlixBus App, all the buses I had tickets for all were offline so you can't track where it was). I call customer service and they weren't very helpful. They said that bus has multiple stops and the bus will only be labeled with the final stop and was indicated on my ticket. I had checked twice and I had the others check their tickets too, but it said NOTHING about Los Angeles. Then she says that this isn't the right phone number for refunds and all we can do is purchase another ticket for a different bus. I purchase another ticket for a later bus.. she gave me the wrong time for the next bus I was supposed to take. I just can't with you!! read more

They cancel your ride at the last minute without notifying you, and only issue a partial refund for your round trip

I am so disappointed, The bus driver was late 1 whole hour!!! I wasn't notified of this for a whole 50minutes, Standing in the rain wondering where the bus is? After the bus arrived 1 hour late, I asked the bus driver about where he had been, said "I was somewhere" and brushed me off. Very rude... then he threw his jacket at the seat across from me. I didn't know someone this unprofessional is allowed to drive these buses!! PLEASE FLIX BUS GET A NEW DRIVER! He is also reaching things on the floor he dropped, WHILE driving in a rainy road, and I literally feel unsafe right now!! I missed an important interview today, And will not be taking flix bus again :( It's too bad this happened. read more

The bus was very late (1 hour) when I was waiting for it to leave from LA to SF. The bus driver "blamed" on the traffic. Really? On the way from SF to LA, the bus arrived 30 minutes past the targeted arrival time. It was because the bus driver decided to take a longer break halfway. The bathroom was very dirty and ran out of the toilet paper. I would not advise using Flix at all. It is a rip off. read more

Avoid Flixbus if you actually want to get where you're going. Bought a ticket from SF to Sacramento - usually a trouble free trip on Megabus. A few hours before the scheduled departure, I got a single, terse text saying that the bus was 90 minutes late. This was a little worrisome, so I tried to verify the new time on their website. Turns out the bus status section is totally broken - just a blank map and departure times for some seemingly random buses from the previous day. I showed up at the stop at the updated time and found...nothing. No people, no bus. After standing around in the dark by the train tracks for half an hour, another Flixbus pulled up. I asked the obviously flustered driver about the Sac departure, and he said it "was probably 3 or 4 hours late." C'mon guys, you might as well just cancel the bus and give people their money back. Nobody's going to wait around on a deserted street corner until 1am for a bus that may or may not show up. I hear they have fast wifi and LED lights and an app and wood floors and some other nonsense. I wouldn't know because I just stayed an extra night in SF and caught the Megabus the next morning (which was on time, as usual). Flixbus really seems like a shitshow. Avoid. read more

This is the worst experience ever! Ridiculous! Unbelievable! I was riding Flixbus from Los Angeles to San Jose on 11/25/2018 (Thanksgiving weekend). The bus departed at 2:40pm, we were supposed to get San Jose at 9:20pm, however, due to traffic jam, we were still 3 hours away from San Jose when it was 10pm. Then the driver told us he can only drive 8 hours per day (by whatever law), so he needed the company to send someone to replace him, otherwise he had to drive back to Los Angeles (even though we were much farther from LA than SJ). We stopped in the middle of nowhere (a gas station at some Exit of Highway 5), waited for half an hour, no other driver came. It turned out that he dropped all the passengers (~50 people, including kids and elders) in the gas station (it's not even a town or city) at 11pm, and drove the bus back! How ridiculous is that!!! This is my first time taking Flixbus, round trip, and will be my last one too! Both are very unpleasant. The driver of the trip from San Jose to Los Angeles was texting and making phone calls ALL THE WAY when she was driving. So professional and unsafe! It's illegal! Please don't take Flixbus just because it's cheap. It's cheap for some reason! read more

Departing bus - overbooked roster so I ended up in a maxi-van with no wifi, uncomfortable seats. Return bus - emailed less than an hour in advance of departure time that pickup was at a different location. Got to new location within original departure time but learned 20 minutes later that the bus had picked up there earlier and gone. Nowhere in their email was there a re-stated departure time. Talked to help line and sent email but haven't heard that a refund will be in order. Even a budget bus service should have basic customer service. read more

The trip itself was fine. The bus is fine and clean. I have traveled on Flixbus several times now from Berkeley to the South Bay with no complaints. However, THIS time... Our driver insisted that no one should be sitting in the front row of seats, even though we explained that the Flixbus website enabled passengers to buy the "panoramic" tickets at an additional cost. He eventually allowed the passengers that had purchased the seats to sit there, but he complained, stated he was tired, and generally made passengers feel uneasy about the situation. THIS IS NOT OKAY. Get on the same page with your drivers, Flixbus. Besides this, it's worth the price. You get what you pay for. Therefore, I'll use the service again, knowing what to expect. read more

This young lady needs a raise I'll tell you there's not a lot of good customer service but this young lady is an absolute joy thank you for helping me out and going over and beyond . Her customer service is everything!! Thank you ms.Mykisha bus number 510! read more

NEVER fucking use this company. First off they're always late. We paid extra for assigned seats but the bus that showed up was a different model and we didn't get our assigned seats and no one knew where to sit, it was a shit show. On the way back the bus arrived 30minutes late with no announcement that it had arrived either by txt or by someone going to the pick up area and telling us. Also the bus was visibly obscured by another flixbus that happened to be there for drop off only, we found out later. So we missed our bus because we had no idea that it had even arrived. The drop off only bus did announce that they were drop off only though (it arrived about 20 minutes after our supposed departure time). We got a txt at the supposed departure time saying the bus was going to be 20-30 minutes late - they could have notified us sooner! I called Customer service and an automated message asks if you want a fucking survey, then said my wait time would be 18 minutes. About 26 minutes later some loser answered and then said it was OUR fault that we missed the bus, despite the circumstances and chaos, and even though we arrived 15 minutes before the supposed departure time as instructed. It's like he didn't hear a word I said, and this dipshit company gives idiot peons like this guy power of decision and power to hang up on you with no oversight, and there's no way to reconnect in case the line disconnects after a long wait, and this is all WHILE you're trying to get a new bus to get back home!! And by the way, about 5 minutes after we arrived, a DIFFERENT Flixbus bus showed up, which was neither of the two I mentioned above, dropped off some people and then left, with no announcement or communication as to what was going on. The whole situation was very confusing. Also the tickets were not the super cheap ones, ours were $40 per person one way and then $50 per person on the way back, and that's not counting the money we lost on the bus that left without us. This company is incredibly unprofessional and utterly disorganized. You might be ok just by chance but it's totally unreliable. You're better off paying a little extra and getting something reliable if you actually care about your itinerary... UPDATE: as of writing this, we had to book another bus with this fucked up company because it was the only one available so we could get home. The bus showed up on time at the departure time of 8:30, unloaded some people, then the driver told all waiting that he had to drop off some people in down town Las Vegas and then come back!! lol - are you fucking kidding me?? So now we're waiting on this bus to go and come back in Friday traffic at 8:30pm on the Vegas strip, that's going to be at LEAST 30 minutes, probably more like an hour or more realistically speaking. REALLY, really, really STAY AWAY FROM THIS COMPANY!! read more

Booked a ticket on 1/1/19 for travel on 1/18/19. Received a notice a few days later that the ticket had been cancelled for "operational reasons". I never received a refund until I called a few days later to try to rebook or get a refund. Despite the fact that Flixbus canceled the trip, they refused to refund the service fee that was part of the ticket price. Overall, an unethical company for not initially refunding my ticket when they cancelled my ticket and then only refunding a portion of the price after I reached out to them. read more