This was the 2nd time that I've booked a wine bus service with eXtraordinary Tour Services. Both times we've received excellent and accommodating services. We booked a party style bus for a group of 7 to Kenwood from the Marina. Our driver Paula was a star and we really appreciate the above & beyond service. Each time we've known which wineries we wanted to book but if you do not know, Dean was ready to make recommendations each time. I would recommend booking with Dean as you will not be disappointed! read more

eXtraordinary Tour Services - Wine Tours Near Me

Excellent experience. Dean was communicative, responsive, flexible, and easy to work with. The driver showed up early and was also communicative. I would definitely recommend. read more

Great option as my first time going wine tasting. The charter bus was amazing and very well priced. Everyone there was helpful, I believe I worked with Dean. Our driver was awesome and always on time. My only reason for knocking one star was that our last winery, I knew we were not going to have enough time to enjoy wine tasting, and expressed my concern with that. I was ensured that we were going to have enough time but we definitely needed at least an hour 30min. We ended up allotting an hour for the winery and 30min back home. It easily also took us 38min to get home so even if we did leave on time, we were not going to make it on time anyway. I ended up having to pay an extra hour which I felt that I was going into the plans needing to pay for it anyway. I do want to say we were booking a month out so we weren't working with a lot of options, it was just a tough pill to swallow Regardless, I do absolutely recommend eXtraordinary Tour services they were nothing shorrt of amazing. read more

I deliberated posting this review but I feel it's necessary so others won't fall victim to what my friends and family did. A few months ago I used the services for a wine day and all was set to be a memorable event, until........(ominous pause) 1.) the driver was late and somewhat dismissive of my obvious irritation 2.) the vehicle was dirty and seemed to be a tad "worn out" to put it mildly 3.) lack of knowledge 4.) The vehicle was hot. (Literal beads rolling) 5.) customer service seemed disorganized and pushy 6.) it took forever to get on the same page as the service rep as to the trip program. We read great reviews but unfortunately did not experience that. Seems like the classic fake reviews to get consumers money. Once they have the money what can you really do. read more

We did the Livermore Wine Country tour (who knew there was so much good wine in Livermore?) and it was a blast! Two of the three wineries - Mitchell Katz and Retzlaff - were absolutely amazing for us (McGrail wasn't quite our speed - it's a bit busy there). The provided lunch - sandwiches, chips, and cookies - was fine. We were in such beautiful places, and drinking so much good wine, that no one cared much about food. I would consider bringing a picnic next time. One of the best things about the tour was our driver, Jack, who is a truly sweet person. He made us feel absolutely taken care of all day. He even arranged for a cake for our birthday girl! Overall a really fun time, totally worth the money, and would definitely recommend. read more

If your looking for an easy and wonderful experience in the winery tours. Look no further. Dean and his team will give nothing but a wonderful and welcoming experience. I had a surprise birthday winery tour to Livermore for my wife. Having to look around a few tour places and talking to Dean about questions I had. Felt nothing but ease of arranging the whole tour and amazing time! * Shout out to EJ too for being so kind and helpful throughout the tour! And was brought my lost wine bottle I thought i left at the winery read more

Dean was prompt, professional and super helpful. He drove my wife and two of her girlfriends for a day trip to Napa and was super thoughtful and took great care of them. Can't recommend him highly enough! read more

We booked a tour bus for our guests at cost of $3600 (paid in full before the tour). Guests tipped them themselves and some complained about half of the tour was bogus. They provided half sandwich for each guest for lunch and was obviously not enough. They then opened extra wines for guests without telling us that would be extra charge. They gave the unfinished wine to us to bring home - 5 bottles opened, almost-full wines. In the end, regardless that we are unhappy with the services, out guests kindly tipped them individually. They came to us still ask for more tip and bad mouth of our guests ("as you know how they are, like most people, so cheap only tipping $5-$10") They took us $400 tip which we are going to get that back, in legal action if necessary. I'm curious how tips work in this company. I guess build it into your budget when researching & comparing for tours. Make sure you get clear understanding of what is for lunch and portion of it. $109 + 20% "mandatory tip" per person get a bus ride and half sandwich. Can you do batter then that else where? Attached for your reference is the their "respectful" communication with me and two-faced response comparing with what you see on yelp. read more

eXtraordinary Tour Services - Wine Tours Near Me

I could not recommend eXtraordinary Tour Services more highly! I had family traveling from the east coast and due to the 2017 fires in Napa/Sonoma we had to cancel the wine tour in Sonoma I had been planning for weeks at the very last minute. I called Dean Friday evening for an estimate and he had a great trip to Livermore put together for us to go on that Sunday. Dean was great, locations were excellent, couldn't recommend their service more highly! read more

Dean was easy and great to work with. He reposed fast and made sure I got everything I requested even at the last minute. Highly recommend

I Contacted Dean to help me set up something for my wife's 50th birthday, I knew it was going to be tough during these times dealing with Covid but Dean went above and beyond and put together a very special event that my wife and family will never forget. Dean was very attentive and really made us feel special and made sure our event was flawless. I have done a similar tour in the past and there is no comparison, I highly recommend eXtraordinary Tour Services. read more

eXtraordinary Tour Services - Wine Tours Near Me

Dean was great proposing a wonderful itinerary for a Napa wine tour and experience for a group of 24 professionals. He was very responsive to all my questions and made the organizing easy! And 5 stars to Manny our tour guide. He was the sweetest and went out of his way to make sure we had a good time. We had a big group but he kept us on time and delivered on a wonderful Napa day experiencing wine tours, tastings, and delicious lunch. read more

Absolutely incredible experience and service. Our group was 8 girls celebrating a Bachelorette. Dean helped curate a perfect itinerary and our driver, Dharwin was very kind, professional, and knowledgeable about the Napa area. Our itinerary was perfectly planned and was exactly what we were looking for. Would highly recommend this experience to anyone looking to see Napa. Looking forward to doing this again very soon! read more

This tour service is incredible! I recommend for anyone looking to take a group of friends, family, co-workers, etc. to a location! Our group went to different wineries within Napa for a friend's birthday and not only was everything timely during our tour, but the service is exceptional. If you really want to be taken care of during your event, use eXtraordinary Tour Services.. you will not be let down! read more

eXtraordinary Tour Services - Wine Tours Near Me

First of all, this review is long overdue. We went on our wine tour a few months ago and had THE BEST time!!! I initially reached out to Extraordinary Tour Services with questions regarding a tour for our group of nine. We just wanted to have a nice girls day out so we thought a wine tasting tour would be perfect. They always responded in a timely manner and were extremely helpful in every way. They even accommodated our friends who had dietary restrictions. We went to 3 beautiful Livermore wineries that day - McGrail, Retzlaff, & Mitchell Katz. ETS made reservations for us at each one and our lovely driver, Joe, checked us in first at each stop before letting us out of the vehicle. We just walked right in and they sat us right away - no waiting! I should also quickly mention how awesome our driver Joe was. He made sure we had everything we needed at each stop and even offered to take group pictures of us before letting us know what time he'd be back to pick us up. Thanks Joe! They had a Mexican food company doing the lunch that day, which took place at Retzlaff. We had a reserved table outside underneath these big beautiful trees. It was such a perfect lunch! We had such a great time that day all thanks to ETS. I would definitely book another tour with this company! Highly recommend! :) read more

I removed my original review from my moms bday during Memorial Day weekend because I believed in second chances. He also asked me too remove my review (which was two stars but now he gets one). He promised to send my mom a gift basket. He never sent her a basket nor say thank you for removing the review ... so here was our bad experience We paid for a private tour... wasn't private. Our car/bus was only our party but we waited for 3 other buses he had been taking care of as well. We waited so long one time we honked the horn on the bus for him to hurry up. He promised my mom 4 wineries then said we didn't have time and could only make 3. We didn't have time because we had to tend to everyone else he promised private tours to as well. Lunch was ok, sandwiches were not enough for all of us. Plus we had to wait for him to serve 4 other groups before we got to eat. We waited so long we actually went and got our own wine glasses to pour our own wine while we wait in the hot sun without shade. We were required to pay an additional 27$ per person tip before we left for wine tasting ... not including the general 140 we paid. (Not worth it .... take the Livermore wine trolley, it's amazing and 100% better) Apparently the winery called and said they were missing glasses so While wine tasting he went through our bags and purses looking for wine glasses without our permission. Feeling Super violated at this point I had immense self control to wait for a yelp review. He returned whatever glasses he found. Never said anything to us or asked for the wine glasses, just went through our bags without asking. Save yourself disappointment and keep on searching for your wine tour. read more

Overall, I highly recommend this service. Dean was great at helping me with all the details and the van was comfortable and clean. He's accommodating and flexible, and hospitable. I would book again. A group of friends and I toured Castro Valley and Livermore Valley wineries. We chose to do a simple tasting at 5 wineries total and paid hourly for this service to take us around. From the beginning, Dean was my contact and was quick to respond to my inquiry via email. He was very transparent about the operation and gave me an idea of how the whole process would go - he even made the reservations for tastings at all the wineries. We only had a couple of wineries in mind, and he helped suggest other ones which we enjoyed. He obviously has been doing this for a while, so he has connections to most of the wineries and even has a good idea of exactly how your day will go. When he picked us up, I was happy to see the size of the van and how clean and comfortable it was. The van easily seated 13 people in the back, and there was 8 of us total. We were allowed to bring our own food which is great when you want to snack on something during the ride. Dean provided his own snacks and bubbly. He poured us all a glass as he told us our agenda for the day. The first winery in Castro valley was the best, and we ended up spending more time there than we thought. When you're having a lot of fun, it's easy to lose track of time. Dean helped us stay on schedule but was also extremely accommodating and flexible if we favored a place. It was great not having to worry about the details nor having to drive. The group had a lot of fun throughout the whole day, and we ended up staying out a lot longer than we thought. read more

Last minute decision to take this tour to Muirwood. No regrets. Guide, Dustin, just went above and beyond to assure we had the best day possible. Highly recommended. Small groups, attentive guide and staff, comfortable van, and made accommodations for hubby's wheelchair. Kudos on a job well done, Dustin. read more

eXtraordinary Tour Services - On our tour today. Unplanned stop. What a bonus!! - Wine Tours Near Me

This review is long over due! But I just have to tell everyone how amazing the service was. Dean helped me get all the information I needed to plan my friends bachelorette. Every time I emailed him questions he would answer them on a timely manner. He helped me choose the perfect wineries to visit and the lunch was perfect he went above and beyond to provide us a great lunch that included two bottles of wine! My girls and I had a blast! We definitely recommend Dean! read more

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Dean is the BEST. We used eXtraordinary Tours for a work event on a Friday afternoon and the experience could not have been better. Dean was awesome to coordinate with and our driver Edward was so kind and helpful. Thank you so much! read more

Reserved a 18 person shuttle bus for my 40th birthday. Everything from start to finish was fantastic. I worked with Dean and MaryAnn for the bulk of the planning process. We went to 4 different wineries in Livermore and arranged a pick up/drop off in Manteca because I wanted to make sure no one had to drive after. The sandwiches that we pre-selected were very good too. I was nice to have minimal planning involvement and just let them take over and choose where to go and what to do. Researching other vendors this responsibility would typically come to me, the planner. And the last thing I wanted to do on my birthday was stress about planning. Onsite we also had wonderful hosts on the bus, and we felt in good hands with the driver. 5 stars! Great memories were made. Thank you so much. read more

We really enjoyed our Livermore valley wine tour. We had 4 people in our party. We visited the Wente winery were we did the cave tour. Next we went to Retzloff winery where besides our full flight wine tasting we had a serval item picnic lunch. We finished our third winery at Mitchell Katz winery for final full flight tasting. We not only enjoyed wine tasting at the three wineries. We also enjoyed our tour driver Steven. He shared a lot of historical information that was very interesting. Christina our tour guide from Wente also shared a lot of interesting historical information about the origins of the Wente vineyard. It was a very enjoyable experience, which I would highly recommend. Mike R. Livermore, CA read more

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I do not drive because of my epilepsy and needed to attend a some personal business. The first thing I asked when I got into the car was if I could get a driver for a round trip for more than one destination? My driver was very courteous understanding completely my needs since the death of my spouse. So he made a couple stops for me and was compensated well for his car and his time. I will definitely use them again and make it a regular if this type of service is always available. It's very difficult for me to find trust. My spouse was law enforcement so I know of the dangers I face being disabled riding alone. read more

I was planning a company trip back in July. I had no idea what I was doing and Dean was amazing and had such patience. Every change or challenge that arised on my end was overcome and corrected by Dean. He made sure we had a great time. The wineries we went to were fabulous and beautiful. It was an amazing experience made even better by an amazing host. Thank you so much Dean and eXtraordinary Tour Services! read more

Dean is wonderful!! I was immediately confident booking a tour of Livermore wineries for a group of 10 ladies, after talking with Dean for just a few minutes. He asked thoughtful questions and truly wanted to know about our groups interests. He suggested 3-4 wineries and completely customized our tour. I booked our tour from out of state and did not think about it again! EVERYTHING was taken care of. Dean picked us up from our hotel, all the tasting reservations, lunch, navigating the day,all coordinated. Anyone who has ever tried to heard a group of chatty women, celebrating a weekend together knows this is no small feat and Dean's professional, easy attitude pulled it off flawlessly. We will be back and use Dean's tour group again! read more

eXtraordinary Tour Services - Wine Tours Near Me

Horrible communication. Charged with out my consent and signed contract. This is my first negative yelp review, I am So disappointment. On 7/10/17 I reached out to get a quote for the all inclusive wine tour to Livermore. I was quoted by Dean $130 per person for 10 people, include transportation pick up and drop off, tastings at 3 wineries, and picnic lunch. Over the phone I consented to a $200 deposit charge to my credit card pending an email confirmation and contract to sign. On Monday 7/24/17 I called asking when I would get an email confirmation and Dean went over all the details again, over the phone but I still had not received a contract by end of day. On Thursday 7/27/17 I was charged for $1788 for who knows what!! I did not consent to this charge and yet to receive something in writing from Dean. I'm working on my cancelation and refund but felt the need and to warn Yelpers!!! This was not ok. I hope to get refunded asap. read more

Date: 8/18; Location: Livermore Valley. Driver: Jan If you are looking for just a van to take you to the wineries then this tour company will be fine. If you are looking for recommendations on wineries or a plan for your event DO IT YOURSELF. I booked this event 3 weeks in advance and had to confirm 5 times. SELECT YOUR OWN WINERIES - the one winery they suggested WAS BAD. We didn't even stay for the full tasting the wine was so bad. What winery is this? Retzlaff. Lunch was included and we did get it although the order was wrong. Reservations at the 3 wineries we did go to were NOT made so we did not have a reserved spot and the 3rd winery really didn't have a place for us but did accommodate. Our driver was a nice person but very hands off. She was on time and did get us to each winery without incident Would i recommend this tour company? No - it was the most frustrating and stressful reservation i have ever made. BTW they will try ever possible way to get you to go to Wente - not sure if they get paid by Wente but they sure pushed it. read more

I was extremely disappointed with this tour company. When I first inquired about the services for my husband's birthday, Dean was very nice and helpful. Unfortunately once I paid the deposit I was forgotten about. I had to email and call multiple times to get my tour itinerary scheduled and confirmed, and I still didn't get it until 8pm the night before the tour. The tour itself was supposed to come with drinks and snacks for the ride... snacks were never offered and we only received one glass of champagne when boarding the bus. Also the "deli style" lunch provided was nothing more than sandwiches and a tub of potato salad from Safeway. Dean seemed distracted the entire day and scared my guests with his aggressive driving. I was so embarrassed that this was the service we got for such a high price. read more

We worked with Dean to plan a one day getaway to wine country nearby. He was able to plan an excellent day for my wife and me. Jo was our chauffeur for the day and was punctual and flexible as the time across stops tended to vary vs our itinerary. We had a great time and we would gladly recommend eXtraordinary Tour Services for your upcoming trips to any of the Bay Area/Napa/Livermore wineries. read more

Dean was awesome in setting up a Father's Day wine tour in Livermore for me. My father was visiting from North Carolina and he had never been on a tour like this. We were treated to champagne on the ride to Livermore from Fremont and our driver, Jan, was fantastic. The picnic lunch was fabulous! I definitely recommend eXtraordinary Tours Services!! I am sure I will be booking another adventure in the future. Nadine You read more

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Hi Dean, Just a quick thanks for all your help putting our day in Livermore wine tasting together! We had a great day and our driver Steven was amazing! He's a delightful young man, with a very bright future, who we really connected with, which made the day even better! Thanks for your attention to detail and excellent communication throughout. We will definitely be using your company again in the future! read more

Our daughter and son in law's wedding guests were disappointed with the 3 winery tours and mid-day luncheon. We feel the quality of service and food did not match the price we paid of $109.00 for each of our guests. We did not enjoy the special day with our wedding guests. read more

eXtraordinary Tour Services is great!! Dean organized our team offsite in Napa and was able to provide a flawless experience (even with all-day pouring rain!). Dean also happily accommodated a second pickup/dropoff location for our team members who live in the East bay in hs clean and spacious van for no extra charge. We went to Domaine Carneros, Sterling and Rutherford Hills and all were 10/10 experiences with great wine! The included lunch was gourmet sandwiches, chips and pasta salads and our whole team loved. Dean went above and beyond to make sure that our group was comfortable and enjoyed our day and we could not have asked for a better Napa experience. Thanks Dean! read more

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5 star absolutely amazing the wineries were great the driver was great it was awesome! Originally we were suppose to go ion a saturday for a group tour but it was suppose rain so it got cancelled so they accommodated me and my girlfriend for a private tour on friday for the price if the group tour! A private tour is around 400per person we only had to pay 170 per person! read more

Dean help plan and execute our mom's 80th birthday with a visit to three wineries and lunch. The wineries had just opened up, so reservations were needed. Everything was safe, and everyone had masks, even on the van (only four of us and Dean). Our afternoon was easy paced, and very enjoyable. Lunch was provided from a food truck at one of the wineries - truly fabulous! Thank you Dean! read more

I wanted to do a day of wine tasting in Napa for my birthday for a group of 12. I was happy to find this company could take care of the wine tasting reservations, not just the transportation. Dean was very transparent about pricing and what to expect. I could tell he was knowledgeable about napa wineries and trusted where he chose because I am not familiar myself. I was happy with his choices and the day was absolutely amazing. Our driver was very nice and professional and kept us on schedule. The bus was nice and clean. Each winery was unique and fun to spend time at. Dean made the whole planning process so easy for me, while also ensuring the day was great, and that is exactly what I was looking for. read more

Dean helped me celebrate my 30th birthday by wine tasting from Pleasanton to Napa and we had the best time!! There was about 25 of us and he set up the bus, and the wine tour. We did all inclusive so we had bottles of wine waiting for us at each location. Such awesome time. Dean also met us at each location to make sure everything was set up. He brought his dog blue with him who was the cutest!!! Thanks for everything Dean! read more

Dean was SO AMAZINGG! He picked my friends and I up right on time and drove us all the way to napa! He was super accommodating and made sure we had our wine and lunch well prepared. Definitely would use again if I go on another tour. Also you can make your own music playlist and have a fun drive with all thE songs you want!! It was truly such a good experience. read more

Truly an amazing touring company!! ETS took myself and a group of 14 out to Napa for an unforgettable day!! They provided such amazing service and knowledge of the wineries and Napa area, they know of all the best wineries and hot spots in the area!! I would definitely use them again and would refer them to anyone looking to book a group for wine tasting!! Our tour guide and driver, Dean, was also a huge help- very professional and great! Thank you ETS! read more

Dean is fantastic! He helped me plan out my 30th birthday celebration with a total of 19 guests. The trip was complete with water, snacks, and mimosas! Everybody had such a great time. He coordinated a tour to 3 wineries, complete with a picnic style lunch that was absolutely delicious! Great communication in the planning process and he was always easy to reach to answer any questions. I would highly recommend Extraordinary Tour Services and plan to coordinate more future trips with Dean! read more