If I can give it 0 stars I would. I came across Delta Charter Bus via online, and I requested a quote online. I had the pleasure of working with Michelle, we communicated quite often via E-mail. They had quoted me a price that I was very satisfied with and I only needed bus services round trip from one location to another for a reception for about 7 hours or so. Michelle had sent me a contract that she first overcharged me for when I asked for a newer bus which should have been 50$ but she charged me $70. Then when I was ready to pay my deposit I asked her about the 70$ charge and I had mentioned "reception" they upped my charge $200 more stating because it is a wedding they charge more, and I still to this day have not fully understood their reasoning as to why. I clearly notified them that it is not even a wedding party, wedding is the day before, this is just a party but they refused to hear any of my reasoning, and their justification on the upcharge for the wedding was because it is "more stress on the driver" and I don't understand how it is more stress because if it was a wedding event (even though it wasn't) how is it any different from any other event. The driver was to simply pick us up, drop us off and once party is done, pick us up and drop us back home. I spoke to Kim the manager and she was stuttering over her words, not able to give me a confident answer as to why I was being charged extra for a wedding transportation and Kim couldn't answer me properly, she had to go and ask another manager who in return still gave me a horrible explanation as to why, still the driver being stressed, to much traffic. all this garbage. The point is, I was sent a contract 3 times from Delta Charter, with 3 different prices. They did not abide by any of those contracts at all, they change the price on you last minute. they try to make more money off of you, and their customer service is poor, Michelle has an attitude. They have no consideration for the customer at all. I am so grateful I found another company who is much more affordable then them and with great customer service.
and FYI, there is no where on their website where they state "wedding functions" get charged more money.
Honestly, I had such a bad feeling in my stomach after I had this conversation with them last week, I feel horrible that I was being cheated for more money, and the thing is they aren't even able to give you a confident reason as to why I was being charged more besides some garbage about the driver being stressed.
Think twice before you book with this company. read more